ActivTrak gives us clear visibility into productivity trends, employee focus time, and where work hours are actually going. It helps us make data-driven decisions around resource allocation and process improvement. The insights are actionable, and the platform is fairly easy to navigate once you're familiar with it. Review collected by and hosted on G2.com.

The billing and subscription management is a disaster. You can’t update payment methods or subscription info on your own, you have to go through a rep. But reps aren’t listed anywhere, aren’t easy to contact, and you end up having to go through customer support just to get the name of your rep so you can ask for basic account changes. It creates a slow, frustrating chain of communication. Worse, this leads to sensitive payment info being passed around through multiple people, which feels incredibly insecure and unnecessary. For a company focused on monitoring and control, ActivTrak offers zero of it when it comes to your own billing. Review collected by and hosted on G2.com.

Tracking ability for clients, helps us make sure everyone is on track Review collected by and hosted on G2.com.

UI is cluttered, it's not easy to understand what's going on Review collected by and hosted on G2.com.

The layout of the website is easy to navigate and it has a simple way to implement licenses to users. The customer support is always helpful and we usually hear back very soon after a ticket is submitted. Review collected by and hosted on G2.com.

It is difficult to interpret all of the various reports that are available. It would be nice to have an AI summary or some sort of summary to give to the leadership team so we could spend less time investigating. Review collected by and hosted on G2.com.

There are several items I like:

I like the ease of deployment.

I like the silent install.

I like the light weight application.

I like the tamper proof aspect. Review collected by and hosted on G2.com.

The only thing I disliked, and it was marginal. Was the removal, it can be a bit tricky. Review collected by and hosted on G2.com.

I feel since our company started using ActivTrak it has been a very valuable tool to help manage a remote workforce. It helps ensure our associates are present and logged in, and are working on the types of things we expect them to be working on, and not wasting time on unproductive tasks. Review collected by and hosted on G2.com.

It can be a bit difficult to drill down to the data you want at times and the system can be very slow at times. Review collected by and hosted on G2.com.

ActivTrak is very detailed, showing me down to the second how long a staff was looking at a webpage or application. Review collected by and hosted on G2.com.

All of the tiers seem unnecessary. I feel like we paid a significant chunk of change for the basic package but are extremely limited on the available reports and detailed information like specific webpages are only available through upgrading. It's frustrating that we were able to see more information in the trial then we can now. Review collected by and hosted on G2.com.

I like how simplified the dashboard is. It's clean and easy for your eye to quickly search and understand the data. I think it's very user friendly and takes no time at all to adapt to its features and functions. Review collected by and hosted on G2.com.

I would like to see more customization between hybrid employees. Review collected by and hosted on G2.com.

I like that I am able to get minute by minute information which helps me to understand what my remote team is working on. The website/app they are on from minute to minute. Review collected by and hosted on G2.com.

It would be great to be able to set up alerts that would come to you via email if it meets the criteria the manager sets. Review collected by and hosted on G2.com.

There are a lot of different ways to obtain information about your team's usage Review collected by and hosted on G2.com.

I'd love to see screenshots incorporated into the activity monitoring Review collected by and hosted on G2.com.

I imagine the depth is there for folks that want it. We use it for website tracking for the most part. I do enjoy that the company seems engaged with their admin users. Review collected by and hosted on G2.com.

It loads incredibly slow. It's like using a filter on a website with 10 million items, every single click causes the page to load, and it takes a lifetime to get what you need. Ultimately, it's just too much to setup. I think the program is effective, but you'd likely need serious commitment to dial in all the monitoring features. This may not be something they can help but for example, I was spending a couple hours a day simply classifying websites that my users had visited. It would be great to have a way to classify those more quickly. To summarize: It's slow, and while it gives you data, it's not in an easy to read format. Review collected by and hosted on G2.com.