--- title: ActivTrak Reviews meta\_title: 'ActivTrak Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 340 reviews by the users' company size, role or industry to find out how ActivTrak works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 340 scale: '5' date\_modified: '2026-08-10' parent\_category: name: HR url: https://www.g2.com/categories/hr --- ### ActivTrak Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of ActivTrak, praising its intuitive interface and straightforward reporting features. [(55 mentions)](https://www.g2.com/products/activtrak/reviews?filters%5Bsentiment_snippet%5D=1081716&qs=pros-and-cons#reviews) Users value the **productivity improvement** ActivTrak offers by providing clear visibility into employee activity and performance. [(31 mentions)](https://www.g2.com/products/activtrak/reviews?filters%5Bsentiment_snippet%5D=1083396&qs=pros-and-cons#reviews) Users value the **real-time employee monitoring** capabilities of ActivTrak, enhancing productivity awareness and management. [(30 mentions)](https://www.g2.com/products/activtrak/reviews?filters%5Bsentiment_snippet%5D=1083842&qs=pros-and-cons#reviews) Users value the **clear visibility and efficient reporting** provided by ActivTrak, enhancing productivity and team management. [(29 mentions)](https://www.g2.com/products/activtrak/reviews?filters%5Bsentiment_snippet%5D=1084313&qs=pros-and-cons#reviews) Users appreciate the **helpful insights** from ActivTrak, enhancing team productivity and enabling effective performance tracking. [(29 mentions)](https://www.g2.com/products/activtrak/reviews?filters%5Bsentiment_snippet%5D=1084056&qs=pros-and-cons#reviews) Users find ActivTrak's **complexity** overwhelming, as navigating detailed data and manual categorization can be tedious and time-consuming. [(20 mentions)](https://www.g2.com/products/activtrak/reviews?filters%5Bsentiment_snippet%5D=1081561&qs=pros-and-cons#reviews) Users criticize ActivTrak for its **insufficient detail** in reports, making essential data hard to find and digest. [(16 mentions)](https://www.g2.com/products/activtrak/reviews?filters%5Bsentiment_snippet%5D=1083170&qs=pros-and-cons#reviews) Users feel the **limited features** of ActivTrak hinder usability and increase costs without enough value at scale. [(15 mentions)](https://www.g2.com/products/activtrak/reviews?filters%5Bsentiment_snippet%5D=1082169&qs=pros-and-cons#reviews) Users find the **user interface not user-friendly** , making navigation and detailed analysis cumbersome for team members. [(15 mentions)](https://www.g2.com/products/activtrak/reviews?filters%5Bsentiment_snippet%5D=1083942&qs=pros-and-cons#reviews) Users find the **difficult navigation** of ActivTrak hampers their ability to efficiently access important work details. [(14 mentions)](https://www.g2.com/products/activtrak/reviews?filters%5Bsentiment_snippet%5D=1081576&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of ActivTrak ##### 1. Ease of Use Users value the **ease of use** of ActivTrak, praising its intuitive interface and straightforward reporting features. [ See 55 mentions ](https://www.g2.com/products/activtrak/reviews?filters%5Bsentiment_snippet%5D=1081716&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Good Experience" What do you like about ActivTrak? I like the categories they have, such as Productivity trends and Daily Work Metrics. I also like the classifications of the webpages. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Good System to have Basic Monitoring" What do you like about ActivTrak? even easier to use now and easier to navigate in the system ##### 2. Productivity Improvement Users value the **productivity improvement** ActivTrak offers by providing clear visibility into employee activity and performance. [ See 31 mentions ](https://www.g2.com/products/activtrak/reviews?filters%5Bsentiment_snippet%5D=1083396&qs=pros-and-cons#reviews) See Related User Reviews ![Roberto d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Roberto d.") RD Roberto d. Small-Business (50 or fewer emp.) 5.0/5 "We can keep abreast of the productivity of our employees in real time..." What do you like about ActivTrak? ActivTrak has proven to be a highly reliable solution that fully meets our monitoring and productivity needs. It allows us to generate detailed produc ![Carlos A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carlos A.") CA Carlos A. Small-Business (50 or fewer emp.) 5.0/5 "ActivTrak! The modern way to take your company's pulse." What do you like about ActivTrak? The Team Pulse dashboard allows you to see, in real-time, productivity metrics for your staff members. It's constantly refreshing so you always have c ##### 3. Employee Monitoring Users value the **real-time employee monitoring** capabilities of ActivTrak, enhancing productivity awareness and management. [ See 30 mentions ](https://www.g2.com/products/activtrak/reviews?filters%5Bsentiment_snippet%5D=1083842&qs=pros-and-cons#reviews) See Related User Reviews ![Roberto d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Roberto d.") RD Roberto d. Small-Business (50 or fewer emp.) 5.0/5 "We can keep abreast of the productivity of our employees in real time..." What do you like about ActivTrak? ActivTrak has proven to be a highly reliable solution that fully meets our monitoring and productivity needs. It allows us to generate detailed produc ![Carlos A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carlos A.") CA Carlos A. Small-Business (50 or fewer emp.) 5.0/5 "ActivTrak! The modern way to take your company's pulse." What do you like about ActivTrak? The Team Pulse dashboard allows you to see, in real-time, productivity metrics for your staff members. It's constantly refreshing so you always have c ##### 4. Features Users value the **clear visibility and efficient reporting** provided by ActivTrak, enhancing productivity and team management. [ See 29 mentions ](https://www.g2.com/products/activtrak/reviews?filters%5Bsentiment_snippet%5D=1084313&qs=pros-and-cons#reviews) See Related User Reviews ![Roberto d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Roberto d.") RD Roberto d. Small-Business (50 or fewer emp.) 5.0/5 "We can keep abreast of the productivity of our employees in real time..." What do you like about ActivTrak? ActivTrak has proven to be a highly reliable solution that fully meets our monitoring and productivity needs. It allows us to generate detailed produc CB Chris B. Small-Business (50 or fewer emp.) 5.0/5 "Great Software for Remote Monitoring" What do you like about ActivTrak? They continue to add more features and make improvements ##### 5. Helpful Users appreciate the **helpful insights** from ActivTrak, enhancing team productivity and enabling effective performance tracking. [ See 29 mentions ](https://www.g2.com/products/activtrak/reviews?filters%5Bsentiment_snippet%5D=1084056&qs=pros-and-cons#reviews) See Related User Reviews ![Roberto d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Roberto d.") RD Roberto d. Small-Business (50 or fewer emp.) 5.0/5 "We can keep abreast of the productivity of our employees in real time..." What do you like about ActivTrak? ActivTrak has proven to be a highly reliable solution that fully meets our monitoring and productivity needs. It allows us to generate detailed produc MG Myia G. Small-Business (50 or fewer emp.) 5.0/5 "Increased my teams productivity" What do you like about ActivTrak? Productivity reports and the new suggested alarm templates for AI usage ### 5 Cons or Disadvantages of ActivTrak ##### 1. Complexity Users find ActivTrak's **complexity** overwhelming, as navigating detailed data and manual categorization can be tedious and time-consuming. [ See 20 mentions ](https://www.g2.com/products/activtrak/reviews?filters%5Bsentiment_snippet%5D=1081561&qs=pros-and-cons#reviews) See Related User Reviews ![Roberto d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Roberto d.") RD Roberto d. Small-Business (50 or fewer emp.) 5.0/5 "We can keep abreast of the productivity of our employees in real time..." What do you dislike about ActivTrak? As an area for improvement, the website blocking feature could be more flexible. It would be helpful to allow administrators to manually add and block ![Josh S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josh S.") JS Josh S. Mid-Market (51-1000 emp.) 4.5/5 "Complicated but effective" What do you dislike about ActivTrak? The agent installer is still pretty hit or miss, and the navigation to workstations or users still need improvement. ##### 2. Insufficient Detail Users criticize ActivTrak for its **insufficient detail** in reports, making essential data hard to find and digest. [ See 16 mentions ](https://www.g2.com/products/activtrak/reviews?filters%5Bsentiment_snippet%5D=1083170&qs=pros-and-cons#reviews) See Related User Reviews ![Andres D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andres D.") AD Andres D. Small-Business (50 or fewer emp.) 3.0/5 "ActivTrak Review" What do you dislike about ActivTrak? What I don’t like much about ActivTrak is that sometimes it can feel a bit too detailed or overwhelming with all the data it collects. It can take tim RC ROSARIO C. Small-Business (50 or fewer emp.) 4.5/5 "ActivTrak Review for Law Office Use" What do you dislike about ActivTrak? May Raise Trust Concerns – Employees may perceive it as micromanagement if not rolled out with clear communication. Limited Context – The software ##### 3. Limited Features Users feel the **limited features** of ActivTrak hinder usability and increase costs without enough value at scale. [ See 15 mentions ](https://www.g2.com/products/activtrak/reviews?filters%5Bsentiment_snippet%5D=1082169&qs=pros-and-cons#reviews) See Related User Reviews ![Roberto d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Roberto d.") RD Roberto d. Small-Business (50 or fewer emp.) 5.0/5 "We can keep abreast of the productivity of our employees in real time..." What do you dislike about ActivTrak? As an area for improvement, the website blocking feature could be more flexible. It would be helpful to allow administrators to manually add and block ![Brandon D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brandon D.") BD Brandon D. Small-Business (50 or fewer emp.) 4.5/5 "Great product" What do you dislike about ActivTrak? An on-prem option for file storage would be ideal \*if\* that cut the price. It's pricey for what it is, especially at scale. Would like keyboard capt ##### 4. Not User-Friendly Users find the **user interface not user-friendly** , making navigation and detailed analysis cumbersome for team members. [ See 15 mentions ](https://www.g2.com/products/activtrak/reviews?filters%5Bsentiment_snippet%5D=1083942&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 3.5/5 "Good Productivity Insights, But Terrible Billing Experience" What do you dislike about ActivTrak? The billing and subscription management is a disaster. You can’t update payment methods or subscription info on your own, you have to go through a rep ![Ken L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ken L.") KL Ken L. Mid-Market (51-1000 emp.) 2.0/5 "Passable but not great" What do you dislike about ActivTrak? My largest complaint is exporting. We pay for the extra package that lets us export, but it's not easy to do. For what we pay for it, it should be m ##### 5. Difficult Navigation Users find the **difficult navigation** of ActivTrak hampers their ability to efficiently access important work details. [ See 14 mentions ](https://www.g2.com/products/activtrak/reviews?filters%5Bsentiment_snippet%5D=1081576&qs=pros-and-cons#reviews) See Related User Reviews ![Josh S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josh S.") JS Josh S. Mid-Market (51-1000 emp.) 4.5/5 "Complicated but effective" What do you dislike about ActivTrak? The agent installer is still pretty hit or miss, and the navigation to workstations or users still need improvement. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "ActivTrak gives you insight into remote work without being invasive" What do you dislike about ActivTrak? almost all reports are locked to the higher paid subscriptions. interface is difficult to navigate in certain use cases. ![Carlos A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carlos A.") CA Carlos A. Director of Information Technology Small-Business (50 or fewer emp.) 7/23/2024 "ActivTrak! The modern way to take your company's pulse." 5/5 What do you like best about ActivTrak? The Team Pulse dashboard allows you to see, in real-time, productivity metrics for your staff members. It's constantly refreshing so you always have current data at your fingertips. Review collected by and hosted on G2.com. What do you dislike about ActivTrak? There have been no negative aspects identified to date. The product has effectively resolved our productivity challenges. Review collected by and hosted on G2.com. What problems is ActivTrak solving and how is that benefiting you? ActivTrak keeps our employees on task and productive. Review collected by and hosted on G2.com. Show More Response from Megan Moller of ActivTrak [Editedit](https://www.g2.com/survey_responses/activtrak-review-9879480/official_response/edit) Hi Carlos - Happy to hear ActivTrak has helped eliminate productivity issues! Feel free to come back and update your review as you work in the product more. Thanks again for sharing your feedback! ~Megan 1/30/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Nataly B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nataly B.") NB Nataly B. Finance manager Construction Small-Business (50 or fewer emp.) 12/13/2024 "Active track review" 4.5/5 What do you like best about ActivTrak? very detailed information presentation, possibility to track websites and applications Review collected by and hosted on G2.com. What do you dislike about ActivTrak? from time to time is not working and not counting time. not working offline. Review collected by and hosted on G2.com. What problems is ActivTrak solving and how is that benefiting you? we track time for remote working staff. Review collected by and hosted on G2.com. Show More Response from Megan Moller of ActivTrak [Editedit](https://www.g2.com/survey_responses/activtrak-review-10644281/official_response/edit) Hi Nataly - First, thank you for being an ActivTrak customer! I appreciate you taking the time to provide some feedback. I'd love the opportunity to turn your experience into a 5-star one. Would you be willing to share a little bit more about it not working and counting time? If you're willing, I'd love to connect you with your account team to look into this for you. Please send me an email at team@activtrak.com if you'd be willing to share a few more details. Have a great week! ~Megan 3/13/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Glen P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Glen P.") GP Glen P. Senior Network Engineer Mid-Market (51-1000 emp.) 8/5/2025 "Powerful Insight into Workforce Productivity" 4/5 What do you like best about ActivTrak? Clean interface with easy-to-understand analytics Provides useful behavioral insights and activity breakdowns Helps managers identify bottlenecks or burnout risks Fairly easy setup and deployment Good alerting and categorization features Review collected by and hosted on G2.com. What do you dislike about ActivTrak? Some advanced reporting requires time to configure Categorizing websites/apps correctly takes some manual effort Data granularity can feel overwhelming at times without training Review collected by and hosted on G2.com. What problems is ActivTrak solving and how is that benefiting you? We've been using ActivTrak to gain better visibility into how time is spent across our teams, especially in a hybrid work environment. The platform is intuitive, and the dashboards make it easy to track productivity trends, spot inefficiencies, and support team coaching without being intrusive. ActivTrak is a solid choice for teams seeking to strike a balance between productivity tracking and employee well-being. It's helped us shift from a reactive to a more data-driven approach in how we support our staff. Worth exploring, especially for distributed teams. Review collected by and hosted on G2.com. Show More Response from Megan Moller of ActivTrak [Editedit](https://www.g2.com/survey_responses/activtrak-review-11494384/official_response/edit) Hi Glen - Thanks so much for taking the time to share your experience — and for being an ActivTrak customer! Please let me know if you'd like to give more specific feedback directly to our product team or if you'd like to participate in a Case Study with us (we'd love to share more of your success). If you're interested in any of that, please email me at team@activtrak.com. Thank you again! ~Megan Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Josh S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josh S.") JS Josh S. IT Coordinator Mid-Market (51-1000 emp.) 7/10/2024 "Complicated but effective" 4.5/5 What do you like best about ActivTrak? They have added some new AI features that are nice Review collected by and hosted on G2.com. What do you dislike about ActivTrak? The agent installer is still pretty hit or miss, and the navigation to workstations or users still need improvement. Review collected by and hosted on G2.com. What problems is ActivTrak solving and how is that benefiting you? If we ever need to track or monitor productivity, we can do so in numerous dashboards Review collected by and hosted on G2.com. Show More Response from Megan Moller of ActivTrak [Editedit](https://www.g2.com/survey_responses/activtrak-review-9879210/official_response/edit) Hi Josh - Thanks for taking the time to share your feedback. I've shared it with your account team who may have already reached out to you. We'd love to turn your experience into a 5-star one if possible (or at the very least dig into specifics with you and provide support where we can!). ~Megan 1/28/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller MG Myia G. It Coordinator Small-Business (50 or fewer emp.) 8/8/2024 "Increased my teams productivity" 5/5 What do you like best about ActivTrak? Productivity reports and the new suggested alarm templates for AI usage Review collected by and hosted on G2.com. What do you dislike about ActivTrak? Still would like a quick add to block list from the activity feed. Review collected by and hosted on G2.com. What problems is ActivTrak solving and how is that benefiting you? Data loss prevension. And keeping our WFH'rs on task. Review collected by and hosted on G2.com. Show More Response from Megan Moller of ActivTrak [Editedit](https://www.g2.com/survey_responses/activtrak-review-9981101/official_response/edit) Hi Myia - Thanks for sharing your experience and for giving us feedback. I'll share it with the product team as well! Have a great weekend! ~Megan 1/28/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 8/6/2025 "ActiveTrak from My Perspective" 4/5 What do you like best about ActivTrak? I get a lot of insight from different levels. I can see some high level macro information and some incredible details like screenshots and real snapshots in time. We tend to roll a large amount of the ActivTrak data up into a macro perspective for our own internal purposes but there is a plethora of details available inside the application. The product allowed our staff to function fully remote when needed then eventually into our current hybrid model and there is a consistent data and feedback loop on productivity heat maps for most used and least used applications as well. Review collected by and hosted on G2.com. What do you dislike about ActivTrak? Perception and trust between staff and employer. I think management sees the value of the product but often times this can create a conflict with the staff. Secondly I think the load times on generating some reports through the application are lengthy which pulls me outside of the platform. Review collected by and hosted on G2.com. What problems is ActivTrak solving and how is that benefiting you? High level - full work days when not in office. Micro level - when an issue arises I can go back and get an independent unbiased information about an interaction or process Review collected by and hosted on G2.com. Show More Response from Megan Moller of ActivTrak [Editedit](https://www.g2.com/survey_responses/activtrak-review-11499001/official_response/edit) Hi there! I'm so glad you're getting the visibility you need. If you need any support to address employee perception or would like to give more detailed on what you're experiencing with the reports, I'd be happy to connect you with the right resource. Just email me at team@activtrak.com - happy to help! Thanks so much for being an ActivTrak customer, ~Megan Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 8/4/2025 "One of many management tools to help you" 4.5/5 What do you like best about ActivTrak? I love the fact that I can see what my remote associates are doing during the day. Sales management is tough enough in person, but the ability to see if they are doing the job or not is a big benefit. This is just one of the many tools I look at to determine their productivity, and it should not be the only one you use to help you manage. However, it is a great asset especially when someone is not performing to get some possible insights as to why. Review collected by and hosted on G2.com. What do you dislike about ActivTrak? It does feel a little big brotherish to check what they are doing, but like I said, it is only one tool that I use, and it compliments other tools. Review collected by and hosted on G2.com. What problems is ActivTrak solving and how is that benefiting you? When you share an office with your direct reports, you can get a sense of what they are doing on a daily basis. You will know who is connecting with clients based on what you hear on the phone and see in the sales metrics. When they work remote it is harder to tell where their focus is at. If you have people struggling this is one way to see what they are filling their time with. Review collected by and hosted on G2.com. Show More Response from Megan Moller of ActivTrak [Editedit](https://www.g2.com/survey_responses/activtrak-review-11488930/official_response/edit) Hi there! Thanks so much for being an ActivTrak customer and for sharing your experience! Sales management IS tough and I love that you're using ActivTrak along with other ways to get the complete picture for your team's productivity. Hope you have a great rest of your week! ~Megan Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller RG Ryan G. CCO Mid-Market (51-1000 emp.) 5/15/2025 "Excellent Product" 5/5 What do you like best about ActivTrak? It's an easy to set up system out of the box - you can deploy to the users or install individually on machines. There's a nice UX that's easy for managers to interact and understand, but also very granular event log data available. Having tested it on my own workstation for ~six months, it presents a pretty accurate reality of at least the time spent there and excludes times I am in in-person meetings. Review collected by and hosted on G2.com. What do you dislike about ActivTrak? Our past vendor had a productivity score and that was at times useful at a glance. Arguably in the context of using other KPI's to measure productivity and this as a function of when the user is at their desk engaging with approved appications, its probably unneccessary and a little more prone to manipulation by an employee. Review collected by and hosted on G2.com. What problems is ActivTrak solving and how is that benefiting you? We don't use this as a way to understand or measure productivity - we have output metrics for that. But for cases when there are productivity issues, it's useful data and useful to compare against other counterparts within a department. In the world of remote working, have those baselines and the data, there's less guesswork in what an employee is doing with their time when issues are raised. Review collected by and hosted on G2.com. Show More Response from Megan Moller of ActivTrak [Editedit](https://www.g2.com/survey_responses/activtrak-review-9875703/official_response/edit) Hi Ryan - Thanks so much for sharing your ActivTrak experience - we really appreciate you being a customer. If you aren't on our customer research panel and would like to be, please let me know. It's a great way to give feedback on new capabilities and share more details on how you use the product so we can continue to improve it. Thank you again for taking the time! ~Megan Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") AA Verified User in Apparel & Fashion Small-Business (50 or fewer emp.) 7/29/2025 "Good Productivity Insights, But Terrible Billing Experience" 3.5/5 What do you like best about ActivTrak? ActivTrak gives us clear visibility into productivity trends, employee focus time, and where work hours are actually going. It helps us make data-driven decisions around resource allocation and process improvement. The insights are actionable, and the platform is fairly easy to navigate once you're familiar with it. Review collected by and hosted on G2.com. What do you dislike about ActivTrak? The billing and subscription management is a disaster. You can’t update payment methods or subscription info on your own, you have to go through a rep. But reps aren’t listed anywhere, aren’t easy to contact, and you end up having to go through customer support just to get the name of your rep so you can ask for basic account changes. It creates a slow, frustrating chain of communication. Worse, this leads to sensitive payment info being passed around through multiple people, which feels incredibly insecure and unnecessary. For a company focused on monitoring and control, ActivTrak offers zero of it when it comes to your own billing. Review collected by and hosted on G2.com. What problems is ActivTrak solving and how is that benefiting you? We use ActivTrak in the most basic way: to track hours worked, monitor productivity trends, and ensure company devices aren’t being used extensively for personal activity during work hours. It gives us a high-level view of how time is spent and helps with accountability, especially for our teams. It's not solving any deeply strategic problems for us, but it does provide a layer of operational visibility that we didn’t have before. Review collected by and hosted on G2.com. Show More Response from Vanessa Poulson of ActivTrak [Editedit](https://www.g2.com/survey_responses/activtrak-review-11451051/official_response/edit) Hi there! Thanks so much for sharing your ActivTrak experience - we really appreciate you being a customer. We would love the ability to turn your experience into a 5-star one. Email us at team@activtrak.com. Thank you again for taking the time! -Vanessa Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Media Production](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Media Production") AM Verified User in Media Production Mid-Market (51-1000 emp.) 3/25/2026 "Great Tracking, but a Cluttered UI Makes It Hard to Understand" 2.5/5 What do you like best about ActivTrak? Tracking ability for clients, helps us make sure everyone is on track Review collected by and hosted on G2.com. What do you dislike about ActivTrak? UI is cluttered, it's not easy to understand what's going on Review collected by and hosted on G2.com. What problems is ActivTrak solving and how is that benefiting you? helps us make sure everyone is on track Review collected by and hosted on G2.com. Show More Response from Megan Moller of ActivTrak [Editedit](https://www.g2.com/survey_responses/activtrak-review-12543957/official_response/edit) Hi there! Thanks for sharing your feedback. If you'd like to be a part of our feedback panel (on UI, new features, etc.), I'd love to have you participate. It's a great way to help shape what we build. If you're interested, please email me at team@activtrak.com and I can share where you can join. 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