The G2 on AccuSourceHR, Inc.

AccuSourceHR, Inc. Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find AccuSourceHR's interface very easy to use, making background check requests simple and efficient. (13 mentions)

Users praise the excellent customer support of AccuSourceHR, ensuring prompt and effective assistance for any issues. (12 mentions)

Users appreciate the fast turnaround time for background results and find the service easy to use and train on. (11 mentions)

Users appreciate the quick response time of AccuSourceHR, Inc., ensuring smooth and efficient support for their needs. (8 mentions)

Users appreciate the exceptional customer service of AccuSourceHR, highlighting prompt responses and effective communication. (7 mentions)

Users experience delays in service response, impacting timely updates and overall efficiency in their processes. (7 mentions)

Users experience process delays due to varying lab support, though improvements are noted over time. (4 mentions)

Users find the lack of clarity in the dashboard and search functions hinders their overall experience. (3 mentions)

Users experience poor customer support, with slow responses and inconsistencies leading to frustration in problem resolution. (3 mentions)

Users find the report generation process tedious, wishing for improvements to streamline their experience. (2 mentions)

5 Pros or Advantages of AccuSourceHR, Inc.

1. Ease of Use

Users find AccuSourceHR's interface very easy to use, making background check requests simple and efficient.

See 13 mentions

See Related User Reviews

Miranda K.

4.5/5

"Exceptional Support and Easy Setup"

What do you like about AccuSourceHR, Inc.?

I like AccuSourceHR, Inc. because the customer service is impressive. I have a direct email to a handful of their employees, and any issue I reach out

Valerie P.

Mid-Market (51-1000 emp.)

4.5/5

"Efficient and user-friendly screening process"

What do you like about AccuSourceHR, Inc.?

The website is easy to use, and initiating a request for background check is straightforward.

2. Customer Support

Users praise the excellent customer support of AccuSourceHR, ensuring prompt and effective assistance for any issues.

See 12 mentions

See Related User Reviews

Valerie R.

Small-Business (50 or fewer emp.)

5.0/5

"Highly Recommend"

What do you like about AccuSourceHR, Inc.?

Customer support is amazing. There are always able to assist with answers and resolutions.

Laurie L.

Small-Business (50 or fewer emp.)

5.0/5

"AccuSourceHR--Love it!"

What do you like about AccuSourceHR, Inc.?

The ability to check the status within the AccuSource portal. It shows exactly when the ETA is and which counties/cities are still pending. Customer

3. Speed

Users appreciate the fast turnaround time for background results and find the service easy to use and train on.

See 11 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Really great model, good customer support model."

What do you like about AccuSourceHR, Inc.?

I really enjoy how quickly the customer support team answers calls and emails. I don't usually have questions for them but when I do they're quick and

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Great Service"

What do you like about AccuSourceHR, Inc.?

The fast turn around time for background results and the great customer service. The service is very easy to use and very easy to train our staff on.

4. Response Time

Users appreciate the quick response time of AccuSourceHR, Inc., ensuring smooth and efficient support for their needs.

See 8 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

3.5/5

"Amazing Customer Service, but Timeliness Varies with Smaller Municipalities"

What do you like about AccuSourceHR, Inc.?

The customer service is amazing, and they communicate effectively whenever issues arise.

Miranda K.

4.5/5

"Exceptional Support and Easy Setup"

What do you like about AccuSourceHR, Inc.?

I like AccuSourceHR, Inc. because the customer service is impressive. I have a direct email to a handful of their employees, and any issue I reach out

5. Helpful

Users appreciate the exceptional customer service of AccuSourceHR, highlighting prompt responses and effective communication.

See 7 mentions

See Related User Reviews

Laurie L.

Small-Business (50 or fewer emp.)

5.0/5

"AccuSourceHR--Love it!"

What do you like about AccuSourceHR, Inc.?

The ability to check the status within the AccuSource portal. It shows exactly when the ETA is and which counties/cities are still pending. Customer

Verified User

Enterprise (> 1000 emp.)

3.5/5

"Amazing Customer Service, but Timeliness Varies with Smaller Municipalities"

What do you like about AccuSourceHR, Inc.?

The customer service is amazing, and they communicate effectively whenever issues arise.

5 Cons or Disadvantages of AccuSourceHR, Inc.

1. Delays

Users experience delays in service response, impacting timely updates and overall efficiency in their processes.

See 7 mentions

See Related User Reviews

Valerie P.

Mid-Market (51-1000 emp.)

4.5/5

"Efficient and user-friendly screening process"

What do you dislike about AccuSourceHR, Inc.?

While some counties may require extended timeframes to return results, these delays are outside of AccuSourceHR’s control. The customer support chat f

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Strong credentials & accreditation along with Customisation & flexibility"

What do you dislike about AccuSourceHR, Inc.?

As with all background/drug-screening companies, some delays can be expected due to lack of lab support in some regional geographies in US. I see it b

2. Process Delays

Users experience process delays due to varying lab support, though improvements are noted over time.

See 4 mentions

See Related User Reviews

Valerie P.

Mid-Market (51-1000 emp.)

4.5/5

"Efficient and user-friendly screening process"

What do you dislike about AccuSourceHR, Inc.?

While some counties may require extended timeframes to return results, these delays are outside of AccuSourceHR’s control. The customer support chat f

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Strong credentials & accreditation along with Customisation & flexibility"

What do you dislike about AccuSourceHR, Inc.?

As with all background/drug-screening companies, some delays can be expected due to lack of lab support in some regional geographies in US. I see it b

3. Lack of Clarity

Users find the lack of clarity in the dashboard and search functions hinders their overall experience.

See 3 mentions

See Related User Reviews

Brett H.

Small-Business (50 or fewer emp.)

5.0/5

"Exceptionally Easy-to-Use Platform"

What do you dislike about AccuSourceHR, Inc.?

The dashboard can be a little confusing.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Really great model, good customer support model."

What do you dislike about AccuSourceHR, Inc.?

I wish that the notes section on background checks with findings is a little more clear. I did like that about the older model (people G2)

4. Poor Customer Support

Users experience poor customer support, with slow responses and inconsistencies leading to frustration in problem resolution.

See 3 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

1.0/5

"Constant failures, slow results, and horrible service"

What do you dislike about AccuSourceHR, Inc.?

It is constantly failing and takes way to long to get any results back. They also have horrible service.

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Customer Service with quick responses"

What do you dislike about AccuSourceHR, Inc.?

Cost, multiple times contacting customer service on the same issue, and a few billing discrepancies.

5. Feature Limitations

Users find the report generation process tedious, wishing for improvements to streamline their experience.

See 2 mentions

See Related User Reviews

Stephanie S.

Enterprise (> 1000 emp.)

4.5/5

"AccuSourceHR is a helpful and reliable tool I use it daily"

What do you dislike about AccuSourceHR, Inc.?

I am a super user so having to click order report and then branch order everytime is time consuming would love if they could update that issue

AccuSourceHR, Inc. Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is AccuSourceHR, Inc., and what problem is it built to solve?

AccuSourceHR, Inc. is a full-service employment screening organization that provides background and drug screening solutions. It is built to help organizations meet their screening goals with customized programs, supported by US-based client care and compliance resources.

What languages does AccuSourceHR, Inc. support?

AccuSourceHR, Inc. supports 1 language: English.

What company sizes and industries is AccuSourceHR, Inc. the best fit for?

AccuSourceHR, Inc. appears to suit organizations across small, mid-market, and enterprise sizes, with staffing and recruiting especially prominent among positively rated users. Other recurring industry contexts include education, healthcare, and construction.

Company size: Small businesses (50 or fewer employees), mid-market organizations (51–1,000 employees), and enterprise organizations (more than 1,000 employees).
Industry: Staffing and recruiting, with additional positive use in education, healthcare, and construction.

How long does it take to implement AccuSourceHR, Inc. across a team?

AccuSourceHR, Inc. implementation is most commonly reported as taking under a month, with some teams getting live in under a day and others taking longer. The reported ranges include:

Time to go live	Relative frequency
Under 1 month	Most common
Under 1 day	Also reported
1–3 months	Reported less often
Over 12 months	Uncommon

What customer support options does AccuSourceHR, Inc. provide, and how do users find the overall support experience?

AccuSourceHR, Inc. provides support through chat. Users often describe the support team as responsive, knowledgeable, and helpful in resolving questions, though experiences can vary; some users have run into slower responses or extra steps to reach a person.

What is the experience like for teams switching to AccuSourceHR, Inc. from another tool?

Switching to AccuSourceHR, Inc. has been driven by a desire for faster results, more responsive support, better integration with hiring or HR systems, and greater flexibility in screening packages. Users describe moving from other background-check providers—including HireRight, First Advantage, Checkr, and Accurate Background—as well as other legacy systems; some found the transition straightforward, while others noted setup adjustments or slower results for certain checks.

What features or capabilities could make AccuSourceHR, Inc. even more useful?

AccuSourceHR, Inc. could be more useful with clearer reporting and smoother day-to-day workflows. The improvements users would value include:

More current, accessible reporting and analytics, including clearer historical and summary views.
Clearer navigation and fewer steps for common tasks, searches, and candidate follow-up.
More visible status updates and alerts for pending items, flags, and screening progress.
Greater self-service control over screening packages, candidate information, and user access.

G2 reviews are authentic and verified.

Here's how.

Tammy R.

Director, Human Resources

Mid-Market (51-1000 emp.)

11/2/2023

"Got the job done but took time and expensive"

3/5

What do you like best about AccuSourceHR, Inc.?

Customer service is good. The time it takes to get the data back is greater than other vendors. The cost is higher, as well Review collected by and hosted on G2.com.

What do you dislike about AccuSourceHR, Inc.?

we are not happy with the turnaround time or the cost of services. Review collected by and hosted on G2.com.

Response from Danielle Olivier of AccuSourceHR, Inc.

edit

We appreciate your feedback and strive to ensure every client has an optimal experience with AccuSourceHR. A member of our staff will reach out to you shortly to learn more about your concerns shared above and to provide assistance.

Yuki H.

Administrative Office Manager

Small-Business (50 or fewer emp.)

2/6/2024

"Easy to use!"

5/5

What do you like best about AccuSourceHR, Inc.?

Reps are super professional and fast to respond. Review collected by and hosted on G2.com.

What do you dislike about AccuSourceHR, Inc.?

I can't think of anything right now at this moment. Review collected by and hosted on G2.com.

Verified User in Farming

Small-Business (50 or fewer emp.)

2/6/2024

"AccouSource"

5/5

What do you like best about AccuSourceHR, Inc.?

Accusources customer service response is A+ Review collected by and hosted on G2.com.

What do you dislike about AccuSourceHR, Inc.?

The ability to see the progress of a pre-employment drug screening is lacking. Review collected by and hosted on G2.com.

Stacie S.

Mid-Market (51-1000 emp.)

7/29/2023

"Prompt set up and easy to use"

4.5/5

What do you like best about AccuSourceHR, Inc.?

AccuSource HR quickly got us set up and has been very easy to use and submit our background checks. The turn around time has been great. Review collected by and hosted on G2.com.

What do you dislike about AccuSourceHR, Inc.?

The only downside is that it does have a high increase in cost when the background check needs to add additional states, etc. Review collected by and hosted on G2.com.

Verified User in Package/Freight Delivery

Mid-Market (51-1000 emp.)

7/28/2023

"AccuSource"

3.5/5

What do you like best about AccuSourceHR, Inc.?

The ease of being able to log in and review screenings 24/7. Review collected by and hosted on G2.com.

What do you dislike about AccuSourceHR, Inc.?

The length of time for the background screenings to become available. We have had some screenings take well over 45 days to result. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

12/15/2022

"Meets the needs of global companies"

3.5/5

What do you like best about AccuSourceHR, Inc.?

I like that Accusource can be used mostly worldwide. The platform is fairly easy to use. I like the quick app button. This allows for a quick process to get a background check submitted. Review collected by and hosted on G2.com.

What do you dislike about AccuSourceHR, Inc.?

I do not like how the results can be difficult to understand. There is no notification if someone gets flagged. The notification just says "Complete" so you don't know there are flags until you log in and check. Review collected by and hosted on G2.com.

Balkrishna G.

Retired volunteer

Small-Business (50 or fewer emp.)

7/26/2022

"Easy to use, reasonable cost, quick turn around and accurate information"

5/5

What do you like best about AccuSourceHR, Inc.?

The program is simple and easy to use and the turnaround time is quick. Allows us to send reminders to the candidate Review collected by and hosted on G2.com.

What do you dislike about AccuSourceHR, Inc.?

Difficult to contact customer service, The customer service email "customservice@peopleg2.com" is not working unable to send an email. The chat function is funny when I say I am a customer it gives me the option to call or send an email. Called and left a message hoping someone will call back Review collected by and hosted on G2.com.

What problems is AccuSourceHR, Inc. solving and how is that benefiting you?

We are a nonprofit organization. We conduct meditation courses for children. We need to screen all adults who help with the courses. Once, the screening comes back and if there are no issues we can accept the adult to be at the course along with the children. This helps us comply with Federal Regulations Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

5/2/2023

"Quick & Reliable Service"

4.5/5

What do you like best about AccuSourceHR, Inc.?

The site is automated and mobile enabled. Review collected by and hosted on G2.com.

What do you dislike about AccuSourceHR, Inc.?

The vendor closes out active cases if opened too long. Review collected by and hosted on G2.com.

Kendra W.

Mid-Market (51-1000 emp.)

Originally submitted 2/16/2022

"Customer service is great."

3.5/5

What do you like best about AccuSourceHR, Inc.?

Customer service and that your agents call the office is something in the background that we should be aware of. Review collected by and hosted on G2.com.

What do you dislike about AccuSourceHR, Inc.?

How long it takes to get the reports at times and the site is sometimes slow. Review collected by and hosted on G2.com.