The G2 on AccuSourceHR, Inc.

AccuSourceHR, Inc. Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find AccuSourceHR's interface very easy to use, making background check requests simple and efficient. (13 mentions)

Users praise the excellent customer support of AccuSourceHR, ensuring prompt and effective assistance for any issues. (12 mentions)

Users appreciate the fast turnaround time for background results and find the service easy to use and train on. (11 mentions)

Users appreciate the quick response time of AccuSourceHR, Inc., ensuring smooth and efficient support for their needs. (8 mentions)

Users appreciate the exceptional customer service of AccuSourceHR, highlighting prompt responses and effective communication. (7 mentions)

Users experience delays in service response, impacting timely updates and overall efficiency in their processes. (7 mentions)

Users experience process delays due to varying lab support, though improvements are noted over time. (4 mentions)

Users find the lack of clarity in the dashboard and search functions hinders their overall experience. (3 mentions)

Users experience poor customer support, with slow responses and inconsistencies leading to frustration in problem resolution. (3 mentions)

Users find the report generation process tedious, wishing for improvements to streamline their experience. (2 mentions)

5 Pros or Advantages of AccuSourceHR, Inc.

1. Ease of Use

Users find AccuSourceHR's interface very easy to use, making background check requests simple and efficient.

See 13 mentions

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Miranda K.

4.5/5

"Exceptional Support and Easy Setup"

What do you like about AccuSourceHR, Inc.?

I like AccuSourceHR, Inc. because the customer service is impressive. I have a direct email to a handful of their employees, and any issue I reach out

Valerie P.

Mid-Market (51-1000 emp.)

4.5/5

"Efficient and user-friendly screening process"

What do you like about AccuSourceHR, Inc.?

The website is easy to use, and initiating a request for background check is straightforward.

2. Customer Support

Users praise the excellent customer support of AccuSourceHR, ensuring prompt and effective assistance for any issues.

See 12 mentions

See Related User Reviews

Valerie R.

Small-Business (50 or fewer emp.)

5.0/5

"Highly Recommend"

What do you like about AccuSourceHR, Inc.?

Customer support is amazing. There are always able to assist with answers and resolutions.

Laurie L.

Small-Business (50 or fewer emp.)

5.0/5

"AccuSourceHR--Love it!"

What do you like about AccuSourceHR, Inc.?

The ability to check the status within the AccuSource portal. It shows exactly when the ETA is and which counties/cities are still pending. Customer

3. Speed

Users appreciate the fast turnaround time for background results and find the service easy to use and train on.

See 11 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Really great model, good customer support model."

What do you like about AccuSourceHR, Inc.?

I really enjoy how quickly the customer support team answers calls and emails. I don't usually have questions for them but when I do they're quick and

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Great Service"

What do you like about AccuSourceHR, Inc.?

The fast turn around time for background results and the great customer service. The service is very easy to use and very easy to train our staff on.

4. Response Time

Users appreciate the quick response time of AccuSourceHR, Inc., ensuring smooth and efficient support for their needs.

See 8 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

3.5/5

"Amazing Customer Service, but Timeliness Varies with Smaller Municipalities"

What do you like about AccuSourceHR, Inc.?

The customer service is amazing, and they communicate effectively whenever issues arise.

Miranda K.

4.5/5

"Exceptional Support and Easy Setup"

What do you like about AccuSourceHR, Inc.?

I like AccuSourceHR, Inc. because the customer service is impressive. I have a direct email to a handful of their employees, and any issue I reach out

5. Helpful

Users appreciate the exceptional customer service of AccuSourceHR, highlighting prompt responses and effective communication.

See 7 mentions

See Related User Reviews

Laurie L.

Small-Business (50 or fewer emp.)

5.0/5

"AccuSourceHR--Love it!"

What do you like about AccuSourceHR, Inc.?

The ability to check the status within the AccuSource portal. It shows exactly when the ETA is and which counties/cities are still pending. Customer

Verified User

Enterprise (> 1000 emp.)

3.5/5

"Amazing Customer Service, but Timeliness Varies with Smaller Municipalities"

What do you like about AccuSourceHR, Inc.?

The customer service is amazing, and they communicate effectively whenever issues arise.

5 Cons or Disadvantages of AccuSourceHR, Inc.

1. Delays

Users experience delays in service response, impacting timely updates and overall efficiency in their processes.

See 7 mentions

See Related User Reviews

Valerie P.

Mid-Market (51-1000 emp.)

4.5/5

"Efficient and user-friendly screening process"

What do you dislike about AccuSourceHR, Inc.?

While some counties may require extended timeframes to return results, these delays are outside of AccuSourceHR’s control. The customer support chat f

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Strong credentials & accreditation along with Customisation & flexibility"

What do you dislike about AccuSourceHR, Inc.?

As with all background/drug-screening companies, some delays can be expected due to lack of lab support in some regional geographies in US. I see it b

2. Process Delays

Users experience process delays due to varying lab support, though improvements are noted over time.

See 4 mentions

See Related User Reviews

Valerie P.

Mid-Market (51-1000 emp.)

4.5/5

"Efficient and user-friendly screening process"

What do you dislike about AccuSourceHR, Inc.?

While some counties may require extended timeframes to return results, these delays are outside of AccuSourceHR’s control. The customer support chat f

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Strong credentials & accreditation along with Customisation & flexibility"

What do you dislike about AccuSourceHR, Inc.?

As with all background/drug-screening companies, some delays can be expected due to lack of lab support in some regional geographies in US. I see it b

3. Lack of Clarity

Users find the lack of clarity in the dashboard and search functions hinders their overall experience.

See 3 mentions

See Related User Reviews

Brett H.

Small-Business (50 or fewer emp.)

5.0/5

"Exceptionally Easy-to-Use Platform"

What do you dislike about AccuSourceHR, Inc.?

The dashboard can be a little confusing.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Really great model, good customer support model."

What do you dislike about AccuSourceHR, Inc.?

I wish that the notes section on background checks with findings is a little more clear. I did like that about the older model (people G2)

4. Poor Customer Support

Users experience poor customer support, with slow responses and inconsistencies leading to frustration in problem resolution.

See 3 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

1.0/5

"Constant failures, slow results, and horrible service"

What do you dislike about AccuSourceHR, Inc.?

It is constantly failing and takes way to long to get any results back. They also have horrible service.

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Customer Service with quick responses"

What do you dislike about AccuSourceHR, Inc.?

Cost, multiple times contacting customer service on the same issue, and a few billing discrepancies.

5. Feature Limitations

Users find the report generation process tedious, wishing for improvements to streamline their experience.

See 2 mentions

See Related User Reviews

Stephanie S.

Enterprise (> 1000 emp.)

4.5/5

"AccuSourceHR is a helpful and reliable tool I use it daily"

What do you dislike about AccuSourceHR, Inc.?

I am a super user so having to click order report and then branch order everytime is time consuming would love if they could update that issue

AccuSourceHR, Inc. Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is AccuSourceHR, Inc., and what problem is it built to solve?

AccuSourceHR, Inc. is a full-service employment screening organization that provides background and drug screening solutions. It is built to help organizations meet their screening goals with customized programs, supported by US-based client care and compliance resources.

What languages does AccuSourceHR, Inc. support?

AccuSourceHR, Inc. supports 1 language: English.

What company sizes and industries is AccuSourceHR, Inc. the best fit for?

AccuSourceHR, Inc. appears to suit organizations across small, mid-market, and enterprise sizes, with staffing and recruiting especially prominent among positively rated users. Other recurring industry contexts include education, healthcare, and construction.

Company size: Small businesses (50 or fewer employees), mid-market organizations (51–1,000 employees), and enterprise organizations (more than 1,000 employees).
Industry: Staffing and recruiting, with additional positive use in education, healthcare, and construction.

How long does it take to implement AccuSourceHR, Inc. across a team?

AccuSourceHR, Inc. implementation is most commonly reported as taking under a month, with some teams getting live in under a day and others taking longer. The reported ranges include:

Time to go live	Relative frequency
Under 1 month	Most common
Under 1 day	Also reported
1–3 months	Reported less often
Over 12 months	Uncommon

What customer support options does AccuSourceHR, Inc. provide, and how do users find the overall support experience?

AccuSourceHR, Inc. provides support through chat. Users often describe the support team as responsive, knowledgeable, and helpful in resolving questions, though experiences can vary; some users have run into slower responses or extra steps to reach a person.

What is the experience like for teams switching to AccuSourceHR, Inc. from another tool?

Switching to AccuSourceHR, Inc. has been driven by a desire for faster results, more responsive support, better integration with hiring or HR systems, and greater flexibility in screening packages. Users describe moving from other background-check providers—including HireRight, First Advantage, Checkr, and Accurate Background—as well as other legacy systems; some found the transition straightforward, while others noted setup adjustments or slower results for certain checks.

What features or capabilities could make AccuSourceHR, Inc. even more useful?

AccuSourceHR, Inc. could be more useful with clearer reporting and smoother day-to-day workflows. The improvements users would value include:

More current, accessible reporting and analytics, including clearer historical and summary views.
Clearer navigation and fewer steps for common tasks, searches, and candidate follow-up.
More visible status updates and alerts for pending items, flags, and screening progress.
Greater self-service control over screening packages, candidate information, and user access.

G2 reviews are authentic and verified.

Here's how.

Verified User in Construction

Mid-Market (51-1000 emp.)

8/7/2024

"Review of background checks"

3.5/5

What do you like best about AccuSourceHR, Inc.?

Easily accessible, easy functionality and receipt of results Review collected by and hosted on G2.com.

What do you dislike about AccuSourceHR, Inc.?

acquiring a certificate number after the background check is submitted is confusing and people don't know they have to wait until their background check is completed. Review collected by and hosted on G2.com.

Lynn L.

HR Consulting Team Lead

Mid-Market (51-1000 emp.)

5/30/2024

"HR Manager"

3.5/5

What do you like best about AccuSourceHR, Inc.?

The ease with inputting information into the portal. Review collected by and hosted on G2.com.

What do you dislike about AccuSourceHR, Inc.?

The length of time it takes for the backgrounds to complete. Review collected by and hosted on G2.com.

Response from Danielle Olivier of AccuSourceHR, Inc.

edit

Thank you for taking the time to provide feedback regarding our services. AccuSourceHR looks forward to continuing our partnership to support your ongoing screening needs.

Verified User in Construction

Enterprise (> 1000 emp.)

10/31/2023

"Great Software for Pre-Employment Services"

5/5

What do you like best about AccuSourceHR, Inc.?

I love the integration capability. My company uses SmartRecruiters ATS and upon moving a candidate forward, I'm able to initiate an entire package of pre-employment items (background check, drug screen, motor vehicle report, etc.) at the click of a button. I use it every day and have run into minimal issues. The support line is easy to get a hold of and they're really fast to tend to you. Review collected by and hosted on G2.com.

What do you dislike about AccuSourceHR, Inc.?

One area I wish that would improve - I deal with hundreds of candidates and when I need to check in on individual status updates on one, I sometimes have to comb through several pages to find that candidate. My default view is set to 20 results at a time, I wish it defaulted to at least 100. Review collected by and hosted on G2.com.

Sara B.

Small-Business (50 or fewer emp.)

11/2/2023

"Efficient, great integration with Tempworks, and quick customer service"

4.5/5

What do you like best about AccuSourceHR, Inc.?

We've been a customer of AccusourceHR (formerly PeopleG2) since 2020, the integration with Tempworks has worked flawlessly and the ordering process is efficient. Anytime we have a question or an issue, customer service is super quick to respond and resolve! Review collected by and hosted on G2.com.

What do you dislike about AccuSourceHR, Inc.?

We wish we were able to create custom reference check question sets instead of just using the standardized question set. Because of this, we are using a different vendor. Review collected by and hosted on G2.com.

Angelica g.

HRD

Mid-Market (51-1000 emp.)

5/28/2024

"there are many limitations and the system is complicated."

2/5

What do you like best about AccuSourceHR, Inc.?

The system needs improvement for entering the jobs. Review collected by and hosted on G2.com.

What do you dislike about AccuSourceHR, Inc.?

the steps to accomplish. an entry and the system is very restricted. Review collected by and hosted on G2.com.

Response from Danielle Olivier of AccuSourceHR, Inc.

edit

AccuSourceHR appreciates your time in providing feedback on your experience. We are dedicated to continuous technology development and frequently engage our clients in defining system enhancements to make onboarding staff easier. Please contact customerssuccess@accusourcehr.com to share your experience, enabling us to include your specific feedback in our development planning.

Terri K.

HR Rep

Mid-Market (51-1000 emp.)

5/28/2024

"AccuSourceHR Review"

1.5/5

What do you like best about AccuSourceHR, Inc.?

Ease of Results when they finally arrive. Review collected by and hosted on G2.com.

What do you dislike about AccuSourceHR, Inc.?

SLOW! The 'final review' takes too long. Review collected by and hosted on G2.com.

Response from Danielle Olivier of AccuSourceHR, Inc.

edit

AccuSourceHR appreciates your time in providing feedback on your experience. We are dedicated to partnering with each client to meet individual processing needs. Please contact customerssuccess@accusourcehr.com to share your experience, enabling us to evaluate your individual account and ensure we have the best processes in place to assist you in achieving your company’s objectives.

Kevin P.

Part-Time Hired Hand

Mid-Market (51-1000 emp.)

2/5/2024

"Accusource works great for my companies pre-employment screenings."

5/5

What do you like best about AccuSourceHR, Inc.?

Fast response and thorough pre-employment screening service with easy to navigate website dashboard. Review collected by and hosted on G2.com.

What do you dislike about AccuSourceHR, Inc.?

I have not had any negative experiences to report. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

2/5/2024

"Fast and flexible services"

5/5

What do you like best about AccuSourceHR, Inc.?

Customer service rep was able to offer a variety of ways for me to provide info for a background check, making it easy for me to do so quickly with the info I had. Review collected by and hosted on G2.com.

What do you dislike about AccuSourceHR, Inc.?

I would like it to be easier to see our past order history, even if over a year ago. Review collected by and hosted on G2.com.

Sella R.

HR Coordinator

Mid-Market (51-1000 emp.)

Originally submitted 3/6/2023

"Informative Results-Great Service"

4/5

What do you like best about AccuSourceHR, Inc.?

We have been using AccuSource for over 8+ years and they are always friendly and informative, and consistent with the information that we receive. The customer service staff is great at answering questions and assisting us with the needs for our background checks. Review collected by and hosted on G2.com.

What do you dislike about AccuSourceHR, Inc.?

There is not much to dislike but I would like a file to stay open if they are pending information from any employer. Review collected by and hosted on G2.com.

David C.

Small-Business (50 or fewer emp.)

7/26/2023

"Solid Background Check Service"

4.5/5

What do you like best about AccuSourceHR, Inc.?

I am in the recruiting business and I have been very happy with Accu source HR. Whenever I have a question, they are there to answer their prices are fair and the software has gotten better Review collected by and hosted on G2.com.

What do you dislike about AccuSourceHR, Inc.?

There are times when I read the background check, and I am completely confused. If there was a way of simplifying the background results in Laymans terms that would be well received. Review collected by and hosted on G2.com.