The G2 on AccuSourceHR, Inc.

AccuSourceHR, Inc. Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find AccuSourceHR's interface very easy to use, making background check requests simple and efficient. (13 mentions)

Users praise the excellent customer support of AccuSourceHR, ensuring prompt and effective assistance for any issues. (12 mentions)

Users appreciate the fast turnaround time for background results and find the service easy to use and train on. (11 mentions)

Users appreciate the quick response time of AccuSourceHR, Inc., ensuring smooth and efficient support for their needs. (8 mentions)

Users appreciate the exceptional customer service of AccuSourceHR, highlighting prompt responses and effective communication. (7 mentions)

Users experience delays in service response, impacting timely updates and overall efficiency in their processes. (7 mentions)

Users experience process delays due to varying lab support, though improvements are noted over time. (4 mentions)

Users find the lack of clarity in the dashboard and search functions hinders their overall experience. (3 mentions)

Users experience poor customer support, with slow responses and inconsistencies leading to frustration in problem resolution. (3 mentions)

Users find the report generation process tedious, wishing for improvements to streamline their experience. (2 mentions)

5 Pros or Advantages of AccuSourceHR, Inc.

1. Ease of Use

Users find AccuSourceHR's interface very easy to use, making background check requests simple and efficient.

See 13 mentions

See Related User Reviews

Miranda K.

4.5/5

"Exceptional Support and Easy Setup"

What do you like about AccuSourceHR, Inc.?

I like AccuSourceHR, Inc. because the customer service is impressive. I have a direct email to a handful of their employees, and any issue I reach out

Valerie P.

Mid-Market (51-1000 emp.)

4.5/5

"Efficient and user-friendly screening process"

What do you like about AccuSourceHR, Inc.?

The website is easy to use, and initiating a request for background check is straightforward.

2. Customer Support

Users praise the excellent customer support of AccuSourceHR, ensuring prompt and effective assistance for any issues.

See 12 mentions

See Related User Reviews

Valerie R.

Small-Business (50 or fewer emp.)

5.0/5

"Highly Recommend"

What do you like about AccuSourceHR, Inc.?

Customer support is amazing. There are always able to assist with answers and resolutions.

Laurie L.

Small-Business (50 or fewer emp.)

5.0/5

"AccuSourceHR--Love it!"

What do you like about AccuSourceHR, Inc.?

The ability to check the status within the AccuSource portal. It shows exactly when the ETA is and which counties/cities are still pending. Customer

3. Speed

Users appreciate the fast turnaround time for background results and find the service easy to use and train on.

See 11 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Really great model, good customer support model."

What do you like about AccuSourceHR, Inc.?

I really enjoy how quickly the customer support team answers calls and emails. I don't usually have questions for them but when I do they're quick and

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Great Service"

What do you like about AccuSourceHR, Inc.?

The fast turn around time for background results and the great customer service. The service is very easy to use and very easy to train our staff on.

4. Response Time

Users appreciate the quick response time of AccuSourceHR, Inc., ensuring smooth and efficient support for their needs.

See 8 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

3.5/5

"Amazing Customer Service, but Timeliness Varies with Smaller Municipalities"

What do you like about AccuSourceHR, Inc.?

The customer service is amazing, and they communicate effectively whenever issues arise.

Miranda K.

4.5/5

"Exceptional Support and Easy Setup"

What do you like about AccuSourceHR, Inc.?

I like AccuSourceHR, Inc. because the customer service is impressive. I have a direct email to a handful of their employees, and any issue I reach out

5. Helpful

Users appreciate the exceptional customer service of AccuSourceHR, highlighting prompt responses and effective communication.

See 7 mentions

See Related User Reviews

Laurie L.

Small-Business (50 or fewer emp.)

5.0/5

"AccuSourceHR--Love it!"

What do you like about AccuSourceHR, Inc.?

The ability to check the status within the AccuSource portal. It shows exactly when the ETA is and which counties/cities are still pending. Customer

Verified User

Enterprise (> 1000 emp.)

3.5/5

"Amazing Customer Service, but Timeliness Varies with Smaller Municipalities"

What do you like about AccuSourceHR, Inc.?

The customer service is amazing, and they communicate effectively whenever issues arise.

5 Cons or Disadvantages of AccuSourceHR, Inc.

1. Delays

Users experience delays in service response, impacting timely updates and overall efficiency in their processes.

See 7 mentions

See Related User Reviews

Valerie P.

Mid-Market (51-1000 emp.)

4.5/5

"Efficient and user-friendly screening process"

What do you dislike about AccuSourceHR, Inc.?

While some counties may require extended timeframes to return results, these delays are outside of AccuSourceHR’s control. The customer support chat f

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Strong credentials & accreditation along with Customisation & flexibility"

What do you dislike about AccuSourceHR, Inc.?

As with all background/drug-screening companies, some delays can be expected due to lack of lab support in some regional geographies in US. I see it b

2. Process Delays

Users experience process delays due to varying lab support, though improvements are noted over time.

See 4 mentions

See Related User Reviews

Valerie P.

Mid-Market (51-1000 emp.)

4.5/5

"Efficient and user-friendly screening process"

What do you dislike about AccuSourceHR, Inc.?

While some counties may require extended timeframes to return results, these delays are outside of AccuSourceHR’s control. The customer support chat f

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Strong credentials & accreditation along with Customisation & flexibility"

What do you dislike about AccuSourceHR, Inc.?

As with all background/drug-screening companies, some delays can be expected due to lack of lab support in some regional geographies in US. I see it b

3. Lack of Clarity

Users find the lack of clarity in the dashboard and search functions hinders their overall experience.

See 3 mentions

See Related User Reviews

Brett H.

Small-Business (50 or fewer emp.)

5.0/5

"Exceptionally Easy-to-Use Platform"

What do you dislike about AccuSourceHR, Inc.?

The dashboard can be a little confusing.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Really great model, good customer support model."

What do you dislike about AccuSourceHR, Inc.?

I wish that the notes section on background checks with findings is a little more clear. I did like that about the older model (people G2)

4. Poor Customer Support

Users experience poor customer support, with slow responses and inconsistencies leading to frustration in problem resolution.

See 3 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

1.0/5

"Constant failures, slow results, and horrible service"

What do you dislike about AccuSourceHR, Inc.?

It is constantly failing and takes way to long to get any results back. They also have horrible service.

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Customer Service with quick responses"

What do you dislike about AccuSourceHR, Inc.?

Cost, multiple times contacting customer service on the same issue, and a few billing discrepancies.

5. Feature Limitations

Users find the report generation process tedious, wishing for improvements to streamline their experience.

See 2 mentions

See Related User Reviews

Stephanie S.

Enterprise (> 1000 emp.)

4.5/5

"AccuSourceHR is a helpful and reliable tool I use it daily"

What do you dislike about AccuSourceHR, Inc.?

I am a super user so having to click order report and then branch order everytime is time consuming would love if they could update that issue

AccuSourceHR, Inc. Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is AccuSourceHR, Inc., and what problem is it built to solve?

AccuSourceHR, Inc. is a full-service employment screening organization that provides background and drug screening solutions. It is built to help organizations meet their screening goals with customized programs, supported by US-based client care and compliance resources.

What languages does AccuSourceHR, Inc. support?

AccuSourceHR, Inc. supports 1 language: English.

What company sizes and industries is AccuSourceHR, Inc. the best fit for?

AccuSourceHR, Inc. appears to suit organizations across small, mid-market, and enterprise sizes, with staffing and recruiting especially prominent among positively rated users. Other recurring industry contexts include education, healthcare, and construction.

Company size: Small businesses (50 or fewer employees), mid-market organizations (51–1,000 employees), and enterprise organizations (more than 1,000 employees).
Industry: Staffing and recruiting, with additional positive use in education, healthcare, and construction.

How long does it take to implement AccuSourceHR, Inc. across a team?

AccuSourceHR, Inc. implementation is most commonly reported as taking under a month, with some teams getting live in under a day and others taking longer. The reported ranges include:

Time to go live	Relative frequency
Under 1 month	Most common
Under 1 day	Also reported
1–3 months	Reported less often
Over 12 months	Uncommon

What customer support options does AccuSourceHR, Inc. provide, and how do users find the overall support experience?

AccuSourceHR, Inc. provides support through chat. Users often describe the support team as responsive, knowledgeable, and helpful in resolving questions, though experiences can vary; some users have run into slower responses or extra steps to reach a person.

What is the experience like for teams switching to AccuSourceHR, Inc. from another tool?

Switching to AccuSourceHR, Inc. has been driven by a desire for faster results, more responsive support, better integration with hiring or HR systems, and greater flexibility in screening packages. Users describe moving from other background-check providers—including HireRight, First Advantage, Checkr, and Accurate Background—as well as other legacy systems; some found the transition straightforward, while others noted setup adjustments or slower results for certain checks.

What features or capabilities could make AccuSourceHR, Inc. even more useful?

AccuSourceHR, Inc. could be more useful with clearer reporting and smoother day-to-day workflows. The improvements users would value include:

More current, accessible reporting and analytics, including clearer historical and summary views.
Clearer navigation and fewer steps for common tasks, searches, and candidate follow-up.
More visible status updates and alerts for pending items, flags, and screening progress.
Greater self-service control over screening packages, candidate information, and user access.

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Lamar R.

compliance specialist

Small-Business (50 or fewer emp.)

6/5/2025

"Its good and the service is good but could work on a few things."

3.5/5

What do you like best about AccuSourceHR, Inc.?

Easy to use for sending out invites, But i wish there was more access to short cuts. Review collected by and hosted on G2.com.

What do you dislike about AccuSourceHR, Inc.?

Some times it takes a long time for service to response and fix issues. I rather fix them if possible Review collected by and hosted on G2.com.

Response from Danielle Olivier of AccuSourceHR, Inc.

edit

Thank you for taking the time to provide feedback regarding our services. AccuSourceHR looks forward to continuing our partnership to support your ongoing screening needs.

Chris C.

Senior Security Officer

Mid-Market (51-1000 emp.)

11/14/2024

"Used for Private School Employee Background Checks"

4/5

What do you like best about AccuSourceHR, Inc.?

The dashboard and drop-down menus are plentiful and show information in a variety of useful ways. The checks are conducted pretty quickly and seem to be thorough in reaching back to past jurisdictions of the subjects' prior residences. Review collected by and hosted on G2.com.

What do you dislike about AccuSourceHR, Inc.?

Profiles with flags are shown in the list but there is no easy way to find the specific flagged item. The person's completed background check has to be opened and each subsequent check opened to look for the specific flagged item. A user should be able to click on the flag in the main profiles list and that should take the reviewer directly to the flagged entry/entries. Time-consuming as it is now.

Searching for data in any of the various views is not obvious to a new user. The system requires clicking into the box below the particular column to search. The box itself is not highlighted or labeled with a "search here" tag. The search line/areas should be identified more clearly. Once you know, you know, but it is not obvious and when I first started using the software I had to contact customer service chat to find out how. Review collected by and hosted on G2.com.

Response from Danielle Olivier of AccuSourceHR, Inc.

edit

Thank you for taking the time to provide feedback regarding our services. AccuSourceHR looks forward to continuing our partnership to support your ongoing screening needs.

Natalie J.

Senior Employee Experience Manager

Mid-Market (51-1000 emp.)

6/3/2025

"The setup process was quick and straightforward,"

5/5

What do you like best about AccuSourceHR, Inc.?

Using this platform has been easy and intuitive Review collected by and hosted on G2.com.

What do you dislike about AccuSourceHR, Inc.?

Setting it up was fairly easy but there has been a few kinks but they easily remedy it with there amazing customer service department. Review collected by and hosted on G2.com.

Response from Danielle Olivier of AccuSourceHR, Inc.

edit

Thank you for taking the time to provide feedback regarding our services. AccuSourceHR looks forward to continuing our partnership to support your ongoing screening needs.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

5/6/2025

"Okay experience with AccuSourceHR."

2.5/5

What do you like best about AccuSourceHR, Inc.?

Ease of setting up people to use the system from admins to candidates. Review collected by and hosted on G2.com.

What do you dislike about AccuSourceHR, Inc.?

The package requirement set-up when integrating with an ATS, in our instance UKG. If a candidate has multiple employment verifications - I need to have the exact amount set up in the package issued to the candidate. It cant be a la carte, so if they only have 5 verifications but I set up 8 - I am charged for 8. Review collected by and hosted on G2.com.

Response from Danielle Olivier of AccuSourceHR, Inc.

edit

Thank you for your feedback. We're glad to hear that setting up users in the system has been easy for you. We understand the challenges you've experienced with package setup during ATS integration, and we appreciate you bringing this to our attention. We're always looking for ways to improve flexibility and cost-efficiency. Please feel free to reach out to us at customersuccess@accusourcehr.com so we can explore solutions that better fit your needs.

Verified User in Government Administration

Enterprise (> 1000 emp.)

Originally submitted 7/26/2023

"Great software/user friendly"

5/5

What do you like best about AccuSourceHR, Inc.?

I like the fact that I can enter very little information and it can get the rest from the concerned party.

I use this software on a weekly basis for background checks and never had an issue.

Customer service is always ready to assist whenever I have an issue.

It is fairly affordable too for my employer. Review collected by and hosted on G2.com.

What do you dislike about AccuSourceHR, Inc.?

When I enter an organization of which the fees will be charged too, I am unable to change it myself once entered in the system. Review collected by and hosted on G2.com.

Response from Danielle Olivier of AccuSourceHR, Inc.

edit

Thank you for taking the time to provide feedback on our services. AccuSourceHR values our partnership and looks forward to supporting your ongoing screening needs.

Stephanie S.

Onboarding Manager

Enterprise (> 1000 emp.)

Originally submitted 11/3/2023

"AccuSourceHR is a helpful and reliable tool I use it daily"

4.5/5

What do you like best about AccuSourceHR, Inc.?

It is a user friendly tool that all of my onboarders can use to order their backgrounds efficiently and the results typically come back very fast! Review collected by and hosted on G2.com.

What do you dislike about AccuSourceHR, Inc.?

I am a super user so having to click order report and then branch order everytime is time consuming would love if they could update that issue Review collected by and hosted on G2.com.

Response from Danielle Olivier of AccuSourceHR, Inc.

edit

Thank you for taking the time to provide feedback regarding our services. AccuSourceHR looks forward to continuing our partnership to support your ongoing screening needs.

Verified User in Hospitality

Mid-Market (51-1000 emp.)

6/2/2025

"Slow to process and not user friendly."

2/5

What do you like best about AccuSourceHR, Inc.?

Offers multiple options to customize background checks. Review collected by and hosted on G2.com.

What do you dislike about AccuSourceHR, Inc.?

There is no direct rep like the company we had that was bought out by accusource. No where to search backgrounds by name. Review collected by and hosted on G2.com.

Response from Danielle Olivier of AccuSourceHR, Inc.

edit

Thank you for your feedback. We're glad you value our customizable background check options. We’re sorry to hear about your concerns with processing speed and usability. Your input is important, and we’re working to improve turnaround times and user experience. We’d welcome the chance to connect and better support your needs, Please reach out to us at customersuccess@accusourcehr.com.

Tom C.

Senior Partner

Small-Business (50 or fewer emp.)

1/30/2025

"Our Background Check Partner"

5/5

What do you like best about AccuSourceHR, Inc.?

When we place candidates with our clients, we also provide a completed background check before they start. AccuSource does a great job in delivering quick and thorough turnarounds on all of the reports we generate! Review collected by and hosted on G2.com.

What do you dislike about AccuSourceHR, Inc.?

On rare occasions, the background reports will take longer than 24 hours (but that's OK with us!). Review collected by and hosted on G2.com.

Response from Danielle Olivier of AccuSourceHR, Inc.

edit

Thank you for taking the time to provide feedback on our services. AccuSourceHR values our partnership and looks forward to supporting your ongoing screening needs.

Verified User in Staffing and Recruiting

Enterprise (> 1000 emp.)

2/18/2025

"Great Service"

5/5

What do you like best about AccuSourceHR, Inc.?

The fast turn around time for background results and the great customer service. The service is very easy to use and very easy to train our staff on. This is used on a daily basis. Review collected by and hosted on G2.com.

What do you dislike about AccuSourceHR, Inc.?

So far everything has been great, the customer servive and ease of use. Review collected by and hosted on G2.com.

Response from Danielle Olivier of AccuSourceHR, Inc.

edit

Thank you for taking the time to provide feedback on our services. AccuSourceHR values our partnership and looks forward to supporting your ongoing screening needs.

Verified User in Staffing and Recruiting

Mid-Market (51-1000 emp.)

Originally submitted 11/1/2022

"Swift and Reliable Service"

4.5/5

What do you like best about AccuSourceHR, Inc.?

Their speed and accuracy are spot-on. I can count on them to deliver results fast, making my work life so much smoother. Plus, their customer support team? Always quick to jump in and help, even for the tiniest issues. They make me feel like a priority, and that’s rare to find these days. Review collected by and hosted on G2.com.

What do you dislike about AccuSourceHR, Inc.?

At times, the updates don’t come through as quickly as I’d like. It’d be perfect if they could keep me in the loop more consistently, especially when timelines are tight. Review collected by and hosted on G2.com.

Response from Danielle Olivier of AccuSourceHR, Inc.

edit

Thank you for taking the time to provide feedback regarding our services. AccuSourceHR looks forward to continuing our partnership to support your ongoing screening needs.