Abnormal AI Reviews & Product Details

Because we are a target from nation-state bad actors, we appreciate how Abnormal AI works extremely well and has had a tremendous impact on plugging our phishing vulnerability, saving the security team countless hours per week. The product gives us visibility into sophisticated phishing campaigns that previously we would at times discover too late. We truly appreciate the top-notch sales and support teams and how little we have to do in this area now that Abnormal AI is in the loop. The Email Productivity and Phishing Simulation modules are beneficial as they help reduce spam and educate our users, respectively. The setup was extremely easy; the wizard approach guides you, and the Abnormal AI team provides great support, getting us up and running in minutes. Review collected by and hosted on G2.com.

We hear that the phishing training videos will be augmented with additional content. Right now, they are a little weak in this area, but we liked the main product so well, that we opted to proceed with Abnormal trusting that they will quickly round out this product. Review collected by and hosted on G2.com.

I like how Abnormal AI helped us with account takeovers, allowing us to see them and automatically stop them to secure user accounts. It's also great at helping us with spam, junk, and gray mail. I appreciate that it monitors account logins and takes security measures if it detects anything abnormal, like locking the user account and alerting the admins, which allows us to remediate it automatically. The initial setup was very easy, and every time we've added a feature, it's been super easy. The support has been great with them. Review collected by and hosted on G2.com.

The AI reading of the emails sometimes has small issues, but very, very, very rarely. Otherwise, it's perfect the way it is. Review collected by and hosted on G2.com.

I like that since adding Abnormal AI to our setup, we've seen a drastic reduction in phishing emails, credential theft, and malicious team messages. Before, we were inundated with phishing emails bypassing our old email security, but Abnormal AI significantly reduces those threats. I appreciate that it provides an additional layer of email security and automatically manages phishing and promotional emails, boosting our team's productivity. The initial setup was also very easy—an Abnormal AI engineer guided us through it, and we managed to complete 90% of the configuration in just a one-hour meeting. Review collected by and hosted on G2.com.

The AI Phishing Coach module is still premature and needs improvement for enterprise-level use. The audio of the AI lady, Jess, in the module doesn't synchronize. Her head was cut at some parts of the video, clearly showing it's an AI-generated video and voice. It needs a bit more realistic appearance and voice. Review collected by and hosted on G2.com.

It focuses on how people communicate, not just what emails contain. Detects attacks such as Sophisticated phishing, Social engineering and

AI-generated scams. Review collected by and hosted on G2.com.

Reports missed phishing emails and false negatives. Some attacks only get caught after users report them, not proactively (real-world feedback).

Generates false positives (blocks legit emails) such as Legitimate emails getting flagged or moved incorrectly and Important messages (like invoices) ending up in junk folders. Review collected by and hosted on G2.com.

I like that Abnormal AI makes my mailbox cleaner and provides peace of mind by monitoring our Office 365 accounts for account takeovers. The software effectively blocks unwanted email spam, stops inbound threats, and organizes greymail, which enhances our email safety and management. The portal is extremely easy to use, simplifying the administration of email significantly. Additionally, the initial setup was smooth and uncomplicated, as changing a few MX records and coordinating with the Abnormal team ensured everything was correctly set up. This ease of use is a significant improvement over our previous provider, Barracuda, whose interface was difficult to manage. Overall, these aspects make me highly satisfied with Abnormal AI. Review collected by and hosted on G2.com.

I believe an enhancement to Abnormal AI would be monitoring outbound emails and providing alerts for potential issues. This additional feature could strengthen our overall email security by ensuring our communication is as secure as our inbox. Review collected by and hosted on G2.com.

I appreciate the accuracy and effectiveness of the solution. After it was set up and implemented, my team has needed to spend very little time managing or administering it. Review collected by and hosted on G2.com.

Honestly, there isn't much that I dislike. However, I do feel that some of the reporting and filtering settings could be improved. For example, when searching for something, the selected filters often don't persist between menus, which means I have to recreate the filter and search again. Other than that, the product is expensive, but you are paying for something that is quite advanced and arguably among the best in its field. Review collected by and hosted on G2.com.

I am genuinely impressed by how accurately Abnormal AI detects threats, ensuring that it doesn't mistakenly block legitimate emails. This precision means we don't waste any time managing email queues or dealing with false positives that require manual release, as we often did with traditional email security gateways like Mimecast. Managing email risk is now much easier, and the switch from Mimecast, which failed to reliably block malicious emails, was long overdue. The setup process for Abnormal AI was effortlessly easy, adding to the smooth transition. The effectiveness of Abnormal AI in protecting our emails and Microsoft Teams messages, along with its ability to detect unauthorized use of our accounts, is exceptional. I feel confident in our security posture management and greymail filtering with Abnormal AI's help, significantly reducing the risk associated with our M365 platform's configuration. Review collected by and hosted on G2.com.

I find the user interface of Abnormal AI could be more responsive. Improvements in cloud resilience are needed, especially after the recent outage. Additionally, further integration into M365 email for a single view of all message tracking would be beneficial, although I acknowledge this may not be easy to implement. Review collected by and hosted on G2.com.

It has automated my email monitoring process. I rely on it to identify abusive emails and automatically remediate them. Review collected by and hosted on G2.com.

I’d like to see more built-in role-based management levels Review collected by and hosted on G2.com.

With Abnormal AI, my team isn't spending their valuable time and skills responding to Spam/Phishing/Junk emails each day. Review collected by and hosted on G2.com.

Its a great product, the only area I wish it was different was if the was able to take action on the emails before it gets delivered. Review collected by and hosted on G2.com.

I love how effective Abnormal AI is in filtering emails, accurately catching phishing attempts and filtering spam, which makes my email experience safer and more efficient. Additionally, I appreciate the ease of use of the platform, which simplifies my workflow and makes it accessible without a steep learning curve. Abnormal AI's cost-effectiveness and high level of performance were key factors in my decision to switch from Cisco. The initial setup was very easy, allowing me to integrate the platform seamlessly into my existing systems. Consequently, I am extremely satisfied with Abnormal AI, so much so that I would rate my willingness to recommend it to a friend or colleague a ten out of ten. Review collected by and hosted on G2.com.

I have no complaints Review collected by and hosted on G2.com.