Having used the software extensively, this reviewer finds it highly customizable and capable of tracking a lot of information. They note that it is not very user-friendly and has limited reporting functions.

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AN

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

10/23/2019

"Good Way To Organize Your Volunteers"

3/5

What do you like best about VolunteerMatters?

This program lets you choose what fields you want to include, uploads documents (like signed waivers) and lets you put a photo of the volunteer on their record. This is very helpful in remembering/recognizing volunteers. It also has a note section that you can use to put additional information about a volunteer. Review collected by and hosted on G2.com.

What do you dislike about VolunteerMatters?

The report tool is difficult to manipulate. You can't simply pick and choose what types of information you want. The birthday part doesn't seem to work correctly. Also the way it records status changes is a little awkward. You have to put in the date of the change and then you'd have to look at the bottom of the record to see when other changes were made to figure out when people came, left, and/or took a break from volunteering. Review collected by and hosted on G2.com.

Recommendations to others considering VolunteerMatters:

Look at everything out there before you decide to use this. It will be of more value to you if you use it to track volunteer assignments and hours. It also allows people to sign up for volunteer slots online (once they are onboarded). If you feel like you will need a lot of tech support, you may want to get an upgraded account or use a different company. Review collected by and hosted on G2.com.

What problems is VolunteerMatters solving and how is that benefiting you?

This keeps all of my volunteers in one database. This is a great benefit because different programs we offer have different volunteers and this keeps them all in one place. I do not add anyone to VolunteerMatters unless they have completed orientation and training, but you can also use it to track where people are in the process of onboarding. Review collected by and hosted on G2.com.

Response from Mark Hopwood of VolunteerMatters

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Thank you for your review. It appears you are subscribed to our legacy product which was replaced by an entirely new platform in 2016! We have been maintaining the older version for the convenience of our customers. You should absolutely consider an upgrade. The improvements are vast. I would encourage you to schedule a demo here: https://volunteermatters.com/schedule-a-demo/

AN

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

10/30/2018

"Easy Program for volunteers"

3.5/5

What do you like best about VolunteerMatters?

The best part of this program is that it is simple to use for both administrator and volunteers. Volunteers are able to log in their hours, review available schedules. For administration, we are able to onboard a volunteer online, get the background check and schedule them. For a non-profit the other plus is that we can ask the volunteer if they would consider paying for their background check to support the local organization. This program has helped our organization with tracking and recruitment. Review collected by and hosted on G2.com.

What do you dislike about VolunteerMatters?

The ability to download files. We can only do screenshots and if we do download it's not a workable document. We have requested this to be on their list to be upgraded. We will see if it happens as this is an area that may require us to move away from the program. Review collected by and hosted on G2.com.

Recommendations to others considering VolunteerMatters:

The program is very simple. Anyone even without computer experience can use this. The tracking system is simple and you have several reports that you can use. It is cost-effective for non-profit organizations. Worth the investment. Review collected by and hosted on G2.com.

What problems is VolunteerMatters solving and how is that benefiting you?

As a non-profit, we require tracking of our volunteer hours. This has helped us do that more accurately and minimize the time that staff would have to spend calculating the hours. Onboarding has made it easier as well, having it more online and eliminating paper forms. Review collected by and hosted on G2.com.

UN

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

7/31/2018

"One way to manage volunteer involvement"

2.5/5

What do you like best about VolunteerMatters?

This software keeps track of your volunteers, their assignments, hours and other vital information. You can run reports and send emails from it as well. Review collected by and hosted on G2.com.

What do you dislike about VolunteerMatters?

I do not like that when someone exits (is no longer a volunteer) they stay in the database listing. There is no way to archive them. Also the reports that you can run are somewhat limited. I think if you buy a more expensive subscription you can probably get more. Review collected by and hosted on G2.com.

Recommendations to others considering VolunteerMatters:

Take a good look at other tools out there. There are some platforms offered by volunteer search websites that may work for what you are trying to accomplish. Review collected by and hosted on G2.com.

What problems is VolunteerMatters solving and how is that benefiting you?

Volunteer management is a revolving door. This program has helped to keep tabs on which volunteers are active and what roles they are playing. Review collected by and hosted on G2.com.