Unily Reviews & Product Details

What truly sets Unily apart is its robust platform, which seamlessly allows us to create targeted permissions, ensuring that content reaches the appropriate audience. This capability is complemented by the platform's versatility in producing a wide variety of content, from engaging news articles to dynamic media and interactive pages, all tailored to meet our unique business requirements. Additionally, Unily's impressive selection of widgets offers us the flexibility to customize layouts, enhancing user engagement and functionality. With coverage in both the US and UK, we benefit from the ability to focus on upgrades and receive support across a wide window of time, ensuring smooth operations and minimal interruptions. To top it all off, the exceptional customer service provided by Unily ensures we always have the support and guidance needed to make the most of the platform and address any challenges with ease. Review collected by and hosted on G2.com.

While Unily offers many excellent features, one area where it falls short is in its reporting capabilities for the broadcast center. Unlike platforms such as Mailchimp and Constant Contact, Unily does not provide the ability to view detailed analytics regarding specific employees who have engaged with a communication. We understand that this limitation is largely attributed to Unily's UK base and adherence to GDPR regulations. However, this constraint makes it challenging for us to transition the majority of our internal communication emails away from other paid providers, as we require that level of detail to confirm the receipt of critical messages. Review collected by and hosted on G2.com.

I like Unily for its user-friendly interface and centralized access to information. It makes communication more efficient and helps teams quickly find updates, documents, and resources in one place. I appreciate how it reduces email dependency and supports better coordination across teams, leading to more efficient operations. The initial setup was fairly straightforward and the platform was easy to configure and customize to meet our workflow needs. I also enjoy how Unily integrates with other tools like email clients, document management systems, and calendar or task management apps, which helps streamline workflows. Review collected by and hosted on G2.com.

Some areas where Unily could improve include making search results more accurate, enhancing the mobile experience, and providing better integration with other tools. Faster load times and more user guidance would also help improve overall usability. Review collected by and hosted on G2.com.

Unily has proven to be an exceptionally valuable platform for our internal communications. It excels at effectively cascading leadership messages across the organization, ensuring alignment and engagement. Initially recommended by a service provider, Unily was selected after thorough research and analysis—and it met our requirements perfectly. The setup process was smooth and exceeded expectations, thanks to its intuitive design. The user interface is thoughtfully crafted, making navigation across pages and applications seamless. Unily enables dynamic and easy content publishing, which aligns well with our need for a non-static, engaging platform. I’m particularly impressed by its capabilities in broadcasting, tracking user journeys, and leveraging data for informed decision-making. The platform offers a rich feature set, including a user-friendly CMS, robust media management, audience targeting, and strong security protocols. Features like the ideation portal and advanced reporting tools further enhance its value. Integration with other software and CRM systems is another standout, allowing us to work efficiently across platforms. Looking ahead, we’re excited about the potential for tenant-specific AI integration and enhanced security features within Unily’s SaaS framework. Review collected by and hosted on G2.com.

While Unily offers many strengths, I find the placement and limitations of its reconfigurable components—referred to as 'widget'—to be somewhat restrictive. Their proprietary nature feels overly closed, which can limit flexibility and customization. There’s a clear need for more seamless navigation and broader integration capabilities with various applications, like SAP, CRM, ERP and many more. Additionally, simplifying the development process would be a significant improvement. Opening up these components could unlock a wider range of use cases, extending beyond narrowly defined target audiences. Tailoring functionalities based on industry-specific needs would greatly enhance the platform’s overall utility and relevance. Review collected by and hosted on G2.com.

We find Unily to be an excellent all-round employee experience platform (EXP). Unily provides a good range of very useful tools to help engage and communicate with employees, from a broadcast/emailer tool, AI features for both users and admins, campaign management, employee journeys, governance, social features/enterprise social networks, mobile app, news, search, analytics, as well as more traditional intranet-style sites and pages - all with modern, good-looking and intuitive user interface. It integrates with our Microsoft suite so that it doesn't feel separate from our other tools. The CMS is very easy for everyday content creation, and there is a good amount of flexibility in design and application of company brand. The user support is very good, with dedicated customer success managers, a responsive technical support team and an excellent site for client resources and help, including regular best practice calls. There is dedicated onboarding support when first implementing your Unily EXP to get everything set up. The team are keen to keep innovating and growing the employee experience. Review collected by and hosted on G2.com.

There aren't many things! Analytics could be better (though this is being actively tackled). CMS permissioning is a little complicated. Sometimes it feels the focus can be more on the big-ticket developments rather than ironing out the small-but-important things such as providing more flexibility in the design and configuration of some everyday platform elements - but this is also improving. Review collected by and hosted on G2.com.

Unily was a friendly solution, with prepared engineers and with a supportive Customer Success manager, they are used to manage the ambiguities and better deliver the needs with efficiency. Review collected by and hosted on G2.com.

Unily is a very good partner, and I appreciate the way we move forward with our demands.

As a point of improvement, I would suggest having a clear information in the contract about the licensing modeling and include some CIP hours in the contract to support the companies with extra needs.

I would also suggest including in the agreements support hours, this will keep the WOW faster and about the companies to spend hours reading the articles and understanding how to implement /update solutions. Review collected by and hosted on G2.com.

I really like Unily's ability to centralize communication and information into one intuitive platform, making it easy for employees to find what they need while improving engagement and organizational alignment. I also appreciate Unily's user-friendly interface, flexible customization, and strong integration capabilities, which make content management efficient and support seamless collaboration across teams. Review collected by and hosted on G2.com.

Some advanced features can be complex to configure and may require additional training. Performance optimization and more intuitive administrative controls would further improve the overall user experience. Review collected by and hosted on G2.com.

I really appreciate the pace of updates from Unily and the quality of their customer support. They take our feedback seriously, and through ideation, we can see that feedback brought to life in their regular updates throughout the year. The implementation process was both thorough and easy to navigate. With the wide range of features and widgets available, we can customize our pages extensively, and the drag-and-drop system makes it all incredibly simple to use. Review collected by and hosted on G2.com.

I don’t necessarily dislike anything, but I do feel that the social features on Unily could be easier to use and implement. I’d also love to see content creation on the front end become more user-friendly. Having multiple 'create' buttons for different content types makes the page look cluttered. A single 'create' button that lets users choose their content type would be a much cleaner and more intuitive solution. Review collected by and hosted on G2.com.

I cannot say enough about the team behind the platform. They are constantly using customer feedback to iterate and improve the user experience. We have support from both our CSM and TSM, plus the terrific customer support team that handles tickets. I also like how we can tailor our permissions for content creators. Using Views, System Settings, and the Developer tool to introduce customizations to sites, pages, widgets, and the overall experience for our employees is a big plus. Review collected by and hosted on G2.com.

I wish the analytics could be more granular for our users. We cannot get the raw data from Unily and that stops us from being able to track and crunch data by business, etc. Review collected by and hosted on G2.com.

Everything in one place - email broadcast, intranet, social, recognition etc Review collected by and hosted on G2.com.

Inconsistencies in the backend. The same tasks are differently in different areas. No way to make bulk changes (eg remove mulitple people from security groups, unpublish pages etc) Review collected by and hosted on G2.com.

The support we receive is unmatched! We meet with our CMS biweekly and receive metrics, updates on new features coming and we work together on continuous improvement goals for the year. With a broad range of features, we are able to ensure our employees have access to the news, resources and tools they need to succeed, while making it easy for our team to manage content. Unily is also constantly releasing updates and new features that keep employees and teams in mind. Review collected by and hosted on G2.com.

At the moment, there is an inconsistency with widget appearances (text size, style, placement, etc.) between older and newer widgets that make things look disconnected. However, Unily has said they have plans to fix this, which will be very helpful.

Otherwise, the customization of widget branding is slightly limited and the page layout options are sometimes limited as well. Review collected by and hosted on G2.com.