--- title: Unily Reviews meta\_title: 'Unily Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 38 reviews by the users' company size, role or industry to find out how Unily works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 38 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Team Collaboration url: https://www.g2.com/categories/team-collaboration --- ### Unily Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Unily, benefiting from straightforward navigation and accessible content management tools. [(12 mentions)](https://www.g2.com/products/unily/reviews?filters%5Bsentiment_snippet%5D=2255895&qs=pros-and-cons#reviews) Users praise Unily for its **exceptional customer support** , ensuring effective platform setup and maintenance with ease. [(9 mentions)](https://www.g2.com/products/unily/reviews?filters%5Bsentiment_snippet%5D=2255747&qs=pros-and-cons#reviews) Users admire the **robust functionality** of Unily, enabling targeted permissions and versatile content creation with ease. [(8 mentions)](https://www.g2.com/products/unily/reviews?filters%5Bsentiment_snippet%5D=2255934&qs=pros-and-cons#reviews) Users highlight Unily's **exceptional customer support** and versatile platform, enhancing employee engagement and communication across teams. [(8 mentions)](https://www.g2.com/products/unily/reviews?filters%5Bsentiment_snippet%5D=2255959&qs=pros-and-cons#reviews) Users appreciate the **accessibility and customizable permissions** of Unily, enhancing content sharing and engagement effectively. [(7 mentions)](https://www.g2.com/products/unily/reviews?filters%5Bsentiment_snippet%5D=2255856&qs=pros-and-cons#reviews) Users find a **lack of customization** in Unily, limiting flexibility and complicating user experience and configurations. [(6 mentions)](https://www.g2.com/products/unily/reviews?filters%5Bsentiment_snippet%5D=2255873&qs=pros-and-cons#reviews) Users note a **lack of features** in reporting capabilities, hindering detailed communication analytics and user engagement tracking. [(6 mentions)](https://www.g2.com/products/unily/reviews?filters%5Bsentiment_snippet%5D=2255954&qs=pros-and-cons#reviews) Users find the **limited customization** options in Unily's widgets restrict flexibility, affecting overall user experience and design coherence. [(5 mentions)](https://www.g2.com/products/unily/reviews?filters%5Bsentiment_snippet%5D=2255991&qs=pros-and-cons#reviews) Users report **confusion due to inconsistencies and complexity** in Unily's backend, impacting ease of use and functionality. [(4 mentions)](https://www.g2.com/products/unily/reviews?filters%5Bsentiment_snippet%5D=2371843&qs=pros-and-cons#reviews) Users find Unily's **insufficient reporting capabilities** limiting, hindering effective tracking and engagement analytics for communications. [(4 mentions)](https://www.g2.com/products/unily/reviews?filters%5Bsentiment_snippet%5D=2295114&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Unily ##### 1. Ease of Use Users appreciate the **ease of use** of Unily, benefiting from straightforward navigation and accessible content management tools. [ See 12 mentions ](https://www.g2.com/products/unily/reviews?filters%5Bsentiment_snippet%5D=2255895&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Unily's Robust Platform Enhances Content Creation & Customization with Exceptional Customer Service" What do you like about Unily? What truly sets Unily apart is its robust platform, which seamlessly allows us to create targeted permissions, ensuring that content reaches the appro ![Dwi Putri A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dwi Putri A.") DA Dwi Putri A. 4.5/5 "Centralized, Intuitive, and Highly Recommended" What do you like about Unily? I really like Unily's ability to centralize communication and information into one intuitive platform, making it easy for employees to find what they ##### 2. Customer Support Users praise Unily for its **exceptional customer support** , ensuring effective platform setup and maintenance with ease. [ See 9 mentions ](https://www.g2.com/products/unily/reviews?filters%5Bsentiment_snippet%5D=2255747&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Unily's Robust Platform Enhances Content Creation & Customization with Exceptional Customer Service" What do you like about Unily? What truly sets Unily apart is its robust platform, which seamlessly allows us to create targeted permissions, ensuring that content reaches the appro KT Kitty T. Enterprise (\> 1000 emp.) 3.5/5 "Outstanding Support from Our CSM Adam, Overall Good Experience" What do you like about Unily? Our CSM, Adam. He is so beyond helpful and great at helping us come up with ideas to scale up our intranet. ##### 3. Functionality Users admire the **robust functionality** of Unily, enabling targeted permissions and versatile content creation with ease. [ See 8 mentions ](https://www.g2.com/products/unily/reviews?filters%5Bsentiment_snippet%5D=2255934&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Unily's Robust Platform Enhances Content Creation & Customization with Exceptional Customer Service" What do you like about Unily? What truly sets Unily apart is its robust platform, which seamlessly allows us to create targeted permissions, ensuring that content reaches the appro ![Dwi Putri A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dwi Putri A.") DA Dwi Putri A. 4.5/5 "Centralized, Intuitive, and Highly Recommended" What do you like about Unily? I really like Unily's ability to centralize communication and information into one intuitive platform, making it easy for employees to find what they ##### 4. Helpful Users highlight Unily's **exceptional customer support** and versatile platform, enhancing employee engagement and communication across teams. [ See 8 mentions ](https://www.g2.com/products/unily/reviews?filters%5Bsentiment_snippet%5D=2255959&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Unily's Robust Platform Enhances Content Creation & Customization with Exceptional Customer Service" What do you like about Unily? What truly sets Unily apart is its robust platform, which seamlessly allows us to create targeted permissions, ensuring that content reaches the appro ![Dwi Putri A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dwi Putri A.") DA Dwi Putri A. 4.5/5 "Centralized, Intuitive, and Highly Recommended" What do you like about Unily? I really like Unily's ability to centralize communication and information into one intuitive platform, making it easy for employees to find what they ##### 5. Access Ease Users appreciate the **accessibility and customizable permissions** of Unily, enhancing content sharing and engagement effectively. [ See 7 mentions ](https://www.g2.com/products/unily/reviews?filters%5Bsentiment_snippet%5D=2255856&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Unily's Robust Platform Enhances Content Creation & Customization with Exceptional Customer Service" What do you like about Unily? What truly sets Unily apart is its robust platform, which seamlessly allows us to create targeted permissions, ensuring that content reaches the appro ![Dwi Putri A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dwi Putri A.") DA Dwi Putri A. 4.5/5 "Centralized, Intuitive, and Highly Recommended" What do you like about Unily? I really like Unily's ability to centralize communication and information into one intuitive platform, making it easy for employees to find what they ### 5 Cons or Disadvantages of Unily ##### 1. Lack of Customization Users find a **lack of customization** in Unily, limiting flexibility and complicating user experience and configurations. [ See 6 mentions ](https://www.g2.com/products/unily/reviews?filters%5Bsentiment_snippet%5D=2255873&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Everything in One Place: Broadcast, Intranet, Social, and Recognition" What do you dislike about Unily? Inconsistencies in the backend. The same tasks are differently in different areas. No way to make bulk changes (eg remove mulitple people from securit ![Sikandar B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sikandar B.") SB Sikandar B. 4.5/5 "A highly adaptive, dynamic, and intuitive platform that offers a user-friendly experience backed by a comprehensive suite of features." What do you dislike about Unily? While Unily offers many strengths, I find the placement and limitations of its reconfigurable components—referred to as 'widget'—to be somewhat restri ##### 2. Lack of Features Users note a **lack of features** in reporting capabilities, hindering detailed communication analytics and user engagement tracking. [ See 6 mentions ](https://www.g2.com/products/unily/reviews?filters%5Bsentiment_snippet%5D=2255954&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Unily's Robust Platform Enhances Content Creation & Customization with Exceptional Customer Service" What do you dislike about Unily? While Unily offers many excellent features, one area where it falls short is in its reporting capabilities for the broadcast center. Unlike platforms ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Highly Customisable and User-Friendly, But Some Features Locked Behind Add-Ons" What do you dislike about Unily? Although the out-of-the-box features are excellent, it can be frustrating when you see an exciting feature showcased on Universe or used by other clie ##### 3. Limited Customization Users find the **limited customization** options in Unily's widgets restrict flexibility, affecting overall user experience and design coherence. [ See 5 mentions ](https://www.g2.com/products/unily/reviews?filters%5Bsentiment_snippet%5D=2255991&qs=pros-and-cons#reviews) See Related User Reviews ![Sikandar B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sikandar B.") SB Sikandar B. 4.5/5 "A highly adaptive, dynamic, and intuitive platform that offers a user-friendly experience backed by a comprehensive suite of features." What do you dislike about Unily? While Unily offers many strengths, I find the placement and limitations of its reconfigurable components—referred to as 'widget'—to be somewhat restri ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Unily: Comprehensive, user-friendly EXP with outstanding support and seamless integration" What do you dislike about Unily? There aren't many things! Analytics could be better (though this is being actively tackled). CMS permissioning is a little complicated. Sometimes it f ##### 4. Confusion Users report **confusion due to inconsistencies and complexity** in Unily's backend, impacting ease of use and functionality. [ See 4 mentions ](https://www.g2.com/products/unily/reviews?filters%5Bsentiment_snippet%5D=2371843&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Everything in One Place: Broadcast, Intranet, Social, and Recognition" What do you dislike about Unily? Inconsistencies in the backend. The same tasks are differently in different areas. No way to make bulk changes (eg remove mulitple people from securit ![Dwi Putri A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dwi Putri A.") DA Dwi Putri A. 4.5/5 "Centralized, Intuitive, and Highly Recommended" What do you dislike about Unily? Some advanced features can be complex to configure and may require additional training. Performance optimization and more intuitive administrative con ##### 5. Insufficient Information Users find Unily's **insufficient reporting capabilities** limiting, hindering effective tracking and engagement analytics for communications. [ See 4 mentions ](https://www.g2.com/products/unily/reviews?filters%5Bsentiment_snippet%5D=2295114&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Unily's Robust Platform Enhances Content Creation & Customization with Exceptional Customer Service" What do you dislike about Unily? While Unily offers many excellent features, one area where it falls short is in its reporting capabilities for the broadcast center. Unlike platforms ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Unily Keeps Teams Connected and Organized Effortlessly" What do you dislike about Unily? Some features can be tricky to set up at first, and it can feel a little slow when there’s a lot of content. A bit more guidance for new users would m ![Aakarsh B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aakarsh B.") AB Aakarsh B. App Developer III Information Technology and Services Enterprise (\> 1000 emp.) 4/15/2026 "Centralized Platform with Personalization, Needs Search Improvements" 5/5 What do you like best about Unily? What stands out most about Unily is how it pulls everything into one place without feeling cluttered. It combines intranet, communication tools, and employee resources in a way that actually feels usable day to day. The personalization is a big plus too - people see content that's relevant to them instead of a generic feed, which makes it feel more practical than just another company portal. Personalization shows relevant content, saving time and reducing noise. Integrated tools keep everything in one place, making work faster, simpler, and more connected throughout the day. The initial setup was easy as we already have SharePoint, which we linked and reorganized in a specific way that Unily wanted. I use Unily with Microsoft Teams, SharePoint, and Outlook, which helps keep communication, documents, and daily tasks in one workflow. Review collected by and hosted on G2.com. What do you dislike about Unily? Search can be unreliable, making content harder to find. The platform may feel heavy or slow at times, and new users can struggle with its complexity and navigation. Review collected by and hosted on G2.com. What problems is Unily solving and how is that benefiting you? I use Unily to create a company portal where we can centralize information. It keeps SharePoint documents accessible in one place, pulls everything together without clutter, reduces noise with personalization, and makes work faster with integrated tools. Review collected by and hosted on G2.com. Show More Response from charlie.kennedy@unily.com Kennedy of Unily [Editedit](https://www.g2.com/survey_responses/unily-review-12132608/official_response/edit) Aakarsh, Thank you so much for this fantastic review! Unifying access to tools, resources and knowledge, and making personalization easy are strengths that we're very proud of - thanks for highlighting! Thank you also for sharing your feedback on Search - we have big plans here with the launch of Unily Glass. With Search in Unily Glass, users can access all content and tools from a single AI powered conversational interface. Thanks again for taking the time to write this review. Charlie Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Enterprise (\> 1000 emp.) 8/11/2025 "Unily's Robust Platform Enhances Content Creation & Customization with Exceptional Customer Service" 5/5 What do you like best about Unily? What truly sets Unily apart is its robust platform, which seamlessly allows us to create targeted permissions, ensuring that content reaches the appropriate audience. This capability is complemented by the platform's versatility in producing a wide variety of content, from engaging news articles to dynamic media and interactive pages, all tailored to meet our unique business requirements. Additionally, Unily's impressive selection of widgets offers us the flexibility to customize layouts, enhancing user engagement and functionality. With coverage in both the US and UK, we benefit from the ability to focus on upgrades and receive support across a wide window of time, ensuring smooth operations and minimal interruptions. To top it all off, the exceptional customer service provided by Unily ensures we always have the support and guidance needed to make the most of the platform and address any challenges with ease. Review collected by and hosted on G2.com. What do you dislike about Unily? While Unily offers many excellent features, one area where it falls short is in its reporting capabilities for the broadcast center. Unlike platforms such as Mailchimp and Constant Contact, Unily does not provide the ability to view detailed analytics regarding specific employees who have engaged with a communication. We understand that this limitation is largely attributed to Unily's UK base and adherence to GDPR regulations. However, this constraint makes it challenging for us to transition the majority of our internal communication emails away from other paid providers, as we require that level of detail to confirm the receipt of critical messages. Review collected by and hosted on G2.com. What problems is Unily solving and how is that benefiting you? Unily supports us in reaching a geographically diverse audience who work in office, remotely, and in the field to provide them with the news and resources they need. Review collected by and hosted on G2.com. Show More Response from charlie.kennedy@unily.com Kennedy of Unily [Editedit](https://www.g2.com/survey_responses/unily-review-11525394/official_response/edit) Thank you so much for your review! We're very proud of our customer service and support functions, and we're glad that those teams, alongside the Unily platform, are helping you and your team to reach your goals. Thank you also for your feedback on the Broadcast Center analytics - this is an area that we're developing and I have shared this feedback with the relevant product leads. Thanks again. 2/16/2026 Current UserValidated ReviewerSource: Organic ![Lal Chand M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lal Chand M.") LM Lal Chand M. Manager Operation Theatre 12/15/2025 "Modern Interface and Streamlined Collaboration" 4/5 What do you like best about Unily? I like Unily for its user-friendly interface and centralized access to information. It makes communication more efficient and helps teams quickly find updates, documents, and resources in one place. I appreciate how it reduces email dependency and supports better coordination across teams, leading to more efficient operations. The initial setup was fairly straightforward and the platform was easy to configure and customize to meet our workflow needs. I also enjoy how Unily integrates with other tools like email clients, document management systems, and calendar or task management apps, which helps streamline workflows. Review collected by and hosted on G2.com. What do you dislike about Unily? Some areas where Unily could improve include making search results more accurate, enhancing the mobile experience, and providing better integration with other tools. Faster load times and more user guidance would also help improve overall usability. Review collected by and hosted on G2.com. What problems is Unily solving and how is that benefiting you? I use Unily to solve communication gaps by centralizing updates and documents, improving accessibility, reducing email dependency, and supporting better team coordination for efficient operations. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Sikandar B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sikandar B.") SB Sikandar B. Sr. IT Business Consultant– AI & Digital Transformation 10/30/2025 "A highly adaptive, dynamic, and intuitive platform that offers a user-friendly experience backed by a comprehensive suite of features." 4.5/5 What do you like best about Unily? Unily has proven to be an exceptionally valuable platform for our internal communications. It excels at effectively cascading leadership messages across the organization, ensuring alignment and engagement. Initially recommended by a service provider, Unily was selected after thorough research and analysis—and it met our requirements perfectly. The setup process was smooth and exceeded expectations, thanks to its intuitive design. The user interface is thoughtfully crafted, making navigation across pages and applications seamless. Unily enables dynamic and easy content publishing, which aligns well with our need for a non-static, engaging platform. I’m particularly impressed by its capabilities in broadcasting, tracking user journeys, and leveraging data for informed decision-making. The platform offers a rich feature set, including a user-friendly CMS, robust media management, audience targeting, and strong security protocols. Features like the ideation portal and advanced reporting tools further enhance its value. Integration with other software and CRM systems is another standout, allowing us to work efficiently across platforms. Looking ahead, we’re excited about the potential for tenant-specific AI integration and enhanced security features within Unily’s SaaS framework. Review collected by and hosted on G2.com. What do you dislike about Unily? While Unily offers many strengths, I find the placement and limitations of its reconfigurable components—referred to as 'widget'—to be somewhat restrictive. Their proprietary nature feels overly closed, which can limit flexibility and customization. There’s a clear need for more seamless navigation and broader integration capabilities with various applications, like SAP, CRM, ERP and many more. Additionally, simplifying the development process would be a significant improvement. Opening up these components could unlock a wider range of use cases, extending beyond narrowly defined target audiences. Tailoring functionalities based on industry-specific needs would greatly enhance the platform’s overall utility and relevance. Review collected by and hosted on G2.com. What problems is Unily solving and how is that benefiting you? I use Unily as our internal communication portal to streamline the delivery of management messages across the organization. It ensures that content remains dynamic, intuitive, and easy to publish—driving consistent engagement across teams. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Aviation & Aerospace](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Aviation & Aerospace") AA Verified User in Aviation & Aerospace Enterprise (\> 1000 emp.) 10/21/2025 "Unily: Comprehensive, user-friendly EXP with outstanding support and seamless integration" 4.5/5 What do you like best about Unily? We find Unily to be an excellent all-round employee experience platform (EXP). Unily provides a good range of very useful tools to help engage and communicate with employees, from a broadcast/emailer tool, AI features for both users and admins, campaign management, employee journeys, governance, social features/enterprise social networks, mobile app, news, search, analytics, as well as more traditional intranet-style sites and pages - all with modern, good-looking and intuitive user interface. It integrates with our Microsoft suite so that it doesn't feel separate from our other tools. The CMS is very easy for everyday content creation, and there is a good amount of flexibility in design and application of company brand. The user support is very good, with dedicated customer success managers, a responsive technical support team and an excellent site for client resources and help, including regular best practice calls. There is dedicated onboarding support when first implementing your Unily EXP to get everything set up. The team are keen to keep innovating and growing the employee experience. Review collected by and hosted on G2.com. What do you dislike about Unily? There aren't many things! Analytics could be better (though this is being actively tackled). CMS permissioning is a little complicated. Sometimes it feels the focus can be more on the big-ticket developments rather than ironing out the small-but-important things such as providing more flexibility in the design and configuration of some everyday platform elements - but this is also improving. Review collected by and hosted on G2.com. What problems is Unily solving and how is that benefiting you? A central, accessible place for employees to find the information and tools they need for their jobs, and to engage with their company and their colleagues. A way for the Communications team to let employees know what's going on, in an easy-to-use and visually-engaging way. Allows us to keep innovating in how we do all this. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Suzie T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Suzie T.") ST Suzie T. HR, Corporate Affairs & Legal IT Application Services Management Enterprise (\> 1000 emp.) 9/5/2025 "Unily Partnership" 4.5/5 What do you like best about Unily? Unily was a friendly solution, with prepared engineers and with a supportive Customer Success manager, they are used to manage the ambiguities and better deliver the needs with efficiency. Review collected by and hosted on G2.com. What do you dislike about Unily? Unily is a very good partner, and I appreciate the way we move forward with our demands. As a point of improvement, I would suggest having a clear information in the contract about the licensing modeling and include some CIP hours in the contract to support the companies with extra needs. I would also suggest including in the agreements support hours, this will keep the WOW faster and about the companies to spend hours reading the articles and understanding how to implement /update solutions. Review collected by and hosted on G2.com. What problems is Unily solving and how is that benefiting you? Unily is solving several key challenges faced by modern organizations, particularly around employee engagement, communication, and access to information. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Dwi Putri A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dwi Putri A.") DA Dwi Putri A. 12/23/2025 "Centralized, Intuitive, and Highly Recommended" 4.5/5 What do you like best about Unily? I really like Unily's ability to centralize communication and information into one intuitive platform, making it easy for employees to find what they need while improving engagement and organizational alignment. I also appreciate Unily's user-friendly interface, flexible customization, and strong integration capabilities, which make content management efficient and support seamless collaboration across teams. Review collected by and hosted on G2.com. What do you dislike about Unily? Some advanced features can be complex to configure and may require additional training. Performance optimization and more intuitive administrative controls would further improve the overall user experience. Review collected by and hosted on G2.com. What problems is Unily solving and how is that benefiting you? I use Unily to centralize internal communication and manage content, addressing fragmented communication and information silos. It improves information accessibility, employee engagement, and alignment by providing a single user-friendly hub for news, resources, and updates. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Enterprise (\> 1000 emp.) 9/30/2025 "Unily is a great platform with amazing customer support" 5/5 What do you like best about Unily? I cannot say enough about the team behind the platform. They are constantly using customer feedback to iterate and improve the user experience. We have support from both our CSM and TSM, plus the terrific customer support team that handles tickets. I also like how we can tailor our permissions for content creators. Using Views, System Settings, and the Developer tool to introduce customizations to sites, pages, widgets, and the overall experience for our employees is a big plus. Review collected by and hosted on G2.com. What do you dislike about Unily? I wish the analytics could be more granular for our users. We cannot get the raw data from Unily and that stops us from being able to track and crunch data by business, etc. Review collected by and hosted on G2.com. What problems is Unily solving and how is that benefiting you? We needed a hub for all employees, and so we built The Hub on Unily. The Hub is where our employees start their workdays, access their Apps and Tools, catch up on what is happening in their business unit and the company overall, and share Kudos for a job well done. We've integrated our ServiceNow search into the Hub search, and have integrated Hub search into M365 Copilot to help tie all of our resources together, making finding information that much easier. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") AE Verified User in Education Management Enterprise (\> 1000 emp.) 9/30/2025 "Unily is a powerful platform that consistently embraces innovation and drives change quickly." 5/5 What do you like best about Unily? I really appreciate the pace of updates from Unily and the quality of their customer support. They take our feedback seriously, and through ideation, we can see that feedback brought to life in their regular updates throughout the year. The implementation process was both thorough and easy to navigate. With the wide range of features and widgets available, we can customize our pages extensively, and the drag-and-drop system makes it all incredibly simple to use. Review collected by and hosted on G2.com. What do you dislike about Unily? I don’t necessarily dislike anything, but I do feel that the social features on Unily could be easier to use and implement. I’d also love to see content creation on the front end become more user-friendly. Having multiple 'create' buttons for different content types makes the page look cluttered. A single 'create' button that lets users choose their content type would be a much cleaner and more intuitive solution. Review collected by and hosted on G2.com. What problems is Unily solving and how is that benefiting you? We needed a central hub where our employees could easily find information, their Apps and Tools and learn more about our products and services, and stay connected with the latest news from our leadership team. With Unily, we now have the tools to communicate effectively with employees, whether through content, pop-ups, broadcasts, or notifications when they follow Topics on the platform. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Enterprise (\> 1000 emp.) 2/18/2026 "Everything in One Place: Broadcast, Intranet, Social, and Recognition" 4/5 What do you like best about Unily? Everything in one place - email broadcast, intranet, social, recognition etc Review collected by and hosted on G2.com. What do you dislike about Unily? Inconsistencies in the backend. The same tasks are differently in different areas. No way to make bulk changes (eg remove mulitple people from security groups, unpublish pages etc) Review collected by and hosted on G2.com. What problems is Unily solving and how is that benefiting you? One central site for the whole company. We're a large, complex audience and it is the first time we can direct ALL staff to one portal. Makes communicating key messages much easier Review collected by and hosted on G2.com. Show More Response from charlie.kennedy@unily.com Kennedy of Unily [Editedit](https://www.g2.com/survey_responses/unily-review-12375860/official_response/edit) Thank you so much for taking the time to write this review. Providing organizations with a single comprehensive platform to drive employee experience impact is a common strength we hear from customers. We will raise this feedback on the Unily backend with the relevant teams and stay tuned for the launch of Indi in July. Indi, the first AI Native EX agent will make common tasks effortless. Thanks again for your feedback. 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