Superchat Reviews & Product Details

I am particularly satisfied with Superchat because of its reliability, excellent service, and the possibilities to optimize our workflows. The system runs smoothly; in several years, we might have had two or three short outages. It especially relieves our team: Everyone can work simultaneously through a central team entrance, assign inquiries to individual employees, organize conversations clearly, and view the previous communication history. This reduces duplicate work, makes substitutions easier, and customer concerns are addressed more quickly. For us as insurance brokers, data protection-compliant communication is indispensable. With the interfaces to Flickcheck, n8n, our customer management and task program, and Microsoft 365, we can connect systems and implement workflows that were previously not possible. This saves a lot of time, and our team can focus on the customers again. The setup was absolutely simple; with our few questions, support quickly helped and solved the problem immediately. The scope and functions also convinced us compared to other systems we tried. Review collected by and hosted on G2.com.

In many years, we might have had two or three short, temporary outages, which is ridiculously little. Our Outlook crashes more often. Review collected by and hosted on G2.com.

What I like most is how easy Superchat is to use. We handle phone calls, emails and Instagram in one place, which saves us a lot of time. The contact with Yael L. was also great, quick, friendly and helpful. The price is fair for what we get. Having calls, emails and Instagram in one place saves us time every day and makes customer support much easier. Review collected by and hosted on G2.com.

So far, there is nothing I really dislike. It took a little time to get used to everything, but overall it works great for us. Review collected by and hosted on G2.com.

We are most pleased with the ongoing improvements to the platform and the ability to integrate MD files into the AI assistant. Additionally, I would like to thank Yael Lazarovic for the honest and open exchange as our supervisor. Review collected by and hosted on G2.com.

We are not very pleased with the cost structure for automations. Starting from the ninth, each additional one is chargeable in the Professional Plan, which leads to attempts to save slots, making automations unnecessarily large and confusing. It would be nice if more automations were already included in the subscription. Review collected by and hosted on G2.com.

I like that thanks to Superchat we have a clear structured connection for WhatsApp Business and can respond to chats and calls with the help of AI. Before, it was always a bit chaotic because each employee had their own WhatsApp Business, and thanks to Superchat, everything now runs through one program. I find it particularly useful that the AI bot takes over phone and chat inquiries when we are not available, so we can always show the customer that we are "there." Additionally, I found the onboarding by Yael Lazarovic great; it was understandable, very nice, and every question asked was answered excellently. She provided us with a lot of input on what is sensible and what is not. Review collected by and hosted on G2.com.

I find it unfortunate that Superchat does not correctly recognize the time in relation to the opening hours. Review collected by and hosted on G2.com.

With Superchat, processes can be significantly simplified and digitized. Additionally, customer concerns can be addressed and resolved outside business hours with the help of the AI agent. The support, including onboarding, works really well. Review collected by and hosted on G2.com.

Nothing directly. Thanks to the good support, problems originating from META can be well resolved. Review collected by and hosted on G2.com.

I find Superchat, once you understand the setup, very user-friendly even for laypeople and easy to integrate into existing channels. I can adapt it to our company's policy and reflect our atmosphere as our customers know it. The first steps on my own were quite simple, and the support during onboarding further demonstrates how easy it can be to use. Additionally, employee capacities are freed up because time for recurring, identical inquiries is eliminated. Review collected by and hosted on G2.com.

I cannot assess this yet Review collected by and hosted on G2.com.

I like that we can queue up automations that run via WhatsApp, making it nice and easy for our audience—and we get some good data back. I find it pretty easy to set these up with the drag-and-drop interface, which is really intuitive. The app's pretty easy overall, and we were well supported during onboarding by someone called Callum, who was really good. Review collected by and hosted on G2.com.

Definitely the reporting and analytics are below standard. They just don't give enough. And, actually, even though we're on a higher cost plan, you had to pay extra to get the analytics but even when we reviewed the analytics, they just weren't good enough. Also, other features like, we wanted to AB test messaging. This really important, but that just doesn't exist in Superchat. Review collected by and hosted on G2.com.

Collaborative work in a team within one system and with many great features Review collected by and hosted on G2.com.

The templates are still too rigid for me. We would like them to be more flexible in direct application. Review collected by and hosted on G2.com.

I run a boat tour business in Panama and recently migrated from respond.io to Superchat — and the difference has been remarkable. The interface is clean and intuitive, and within a short time I automated my entire customer messaging: an AI agent qualifies inquiries, and automations with HTTP requests talk to my booking backend to check real-time availability, send accurate offers, and deliver payment links — all inside WhatsApp and web chat. Customers can now go from first message to a paid booking without me touching my phone.

A special mention for Yael and Luka: their friendliness and hands-on support during the whole setup were exceptional. I'm on the Advanced plan, which includes personal support calls — in one of them, Luka spotted a configuration issue in minutes that would have taken me hours to find. That level of support is rare.

Highly recommended for any small business that wants to seriously automate customer communication. Review collected by and hosted on G2.com.

would have loved an mcp connector to build the automation instead of building it manually. Review collected by and hosted on G2.com.

I was very satisfied with Georg's consultation and would recommend him at any time. I use Superchat for customer communication and to quickly share information with customers. I particularly like the automations because they save time. The initial setup was very easy. Review collected by and hosted on G2.com.

So far nothing, as I haven't used it long enough Review collected by and hosted on G2.com.