# SmartSurvey Reviews **Vendor:** SmartSurvey **Category:** [Survey Software](https://www.g2.com/categories/survey) **Average Rating:** 4.6/5.0 **Total Reviews:** 47 ## About SmartSurvey SmartSurvey is the UK's leading SaaS feedback platform. Spin up surveys, forms and questionnaires in minutes, send them anywhere your audience is, and turn raw responses into insight you can act on, all without leaving the platform. Native AI sentiment and thematic analysis surface the themes hiding in your open-text answers. Live dashboards and white-label reports put the right numbers in front of the right people. Connect SmartSurvey to the tools your team uses such as HubSpot, Salesforce, Power BI, MS Teams and so many more. The survey platform for everyone, from students and charities to growing businesses and public sector teams. Pick a free-for-life plan for basic surveys, self-serve plans for solo professionals and teams, or enterprise solutions for full CX, EX, PX and citizen engagement programmes. Multi-user team plans make collaboration simple. With hundreds of thousands of users from across the world and more than a billion responses analysed, you are in safe hands and great company. ISO 27001 certified, Cyber Essentials Plus, GDPR compliant, and UK-hosted as standard. Learn more by visiting https://www.smartsurvey.co.uk/ ## SmartSurvey Reviews ### 1. Great Survey Site, just one suggestion for improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2023 **What do you like best about SmartSurvey?** I like that you can get a free account and can still get good detailed information in Word. My one suggestion for improvement is if you can set a limit on the number of responses. The free account only allows 100 responses per month, so if you can set that limit ahead of time, it would make it so if they are not in the first 100 that participants do not waste their time. **What do you dislike about SmartSurvey?** I like the product, but I wish there were more types of stage pricing, like 250 responses cost. My one suggestion for improvement is if you can set a limit on the number of responses. The free account only allows 100 responses per month, so if you can set that limit ahead of time, it would make it so if they are not in the first 100 that participants do not waste their time. **What problems is SmartSurvey solving and how is that benefiting you?** It complies data well to be able to determine process improvements for the groups we serve. The information is laid out well but it would be nice to see what the excel version looks like if you upgaded. **Official Response from Nathan Scott:** > Thank you for taking the time to review SmartSurvey. We really value our customers input as we continually develop our product and features. All of our plans allow you to set a maximum number of responses to your survey at which point, when reached the survey would close and not accept anymore responses. If you would like to contact our support team via a ticket in your account, we will be only too pleased to guide you through how to do this. ### 2. NHS Review of SmartSurvey **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2023 **What do you like best about SmartSurvey?** Very simple interface - particularly easy to use for non-technical staff. **What do you dislike about SmartSurvey?** I'd like some more flexibility in terms of the structure of downloads. Difficult I realise, but often would be good to be able to import into databases for further analysis **What problems is SmartSurvey solving and how is that benefiting you?** The need to obtain the views of NHS staff on a number of issues - for me, this is usually management-related / strategic rather than patient focussed **Official Response from Nathan Scott:** > We appreciate you reviewing SmartSurvey. We do receive feedback regarding the simple interface and I will ensure the feedback on the downloads is passed onto our product team. We do have the option to export to SPSS which will allow customers to perform various statistical analysis and generate reports based on your survey data. ### 3. Great service, great assistance and a easy to use software for clients and staff. **Rating:** 5.0/5.0 stars **Reviewed by:** Katie N. | Principal Business Intelligence Officer., Enterprise (> 1000 emp.) **Reviewed Date:** November 01, 2022 **What do you like best about SmartSurvey?** I like the functionality. It is visually pleasing as well as intelligent. The email triggers are another amazing feature this works so well for NPS and other feedback surveys! **What do you dislike about SmartSurvey?** The only downside is how helpful the software is, so it keeps us busy! In terms of features, however, the only thing I would change, which I believe is being changed currently, is the ability to carry forward information to other areas of the survey. **What problems is SmartSurvey solving and how is that benefiting you?** This helps us engage with the public and receive 2-way feedback. As a Local Government, this helps us keep the public at the centre of all our work. This is a legal requirement of consultation and SMART helps us fulfil that. **Official Response from Nathan Scott:** > Hi Katie, thanks for your review and feedback. We'll take this onboard as part of our planning for the future development of SmartSurvey's software! ### 4. Easy way to drive Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Jon D. | Inside Sales Manager - North West Europe, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2022 **What do you like best about SmartSurvey?** We've been using the business plan to drive insights on our customers. I really like the ease with which you can create a survey. There are lots of different question types to choose from including the all important NPS question. I find the team helpful, accomodating and so quick to respond to any technical queries I have. **What do you dislike about SmartSurvey?** Really indepth and details responses carried forward through the survey can sometimes be challenging, but tends to be some kind of 'workaround' I can apply. It would be good if there was a greater scope available. **What problems is SmartSurvey solving and how is that benefiting you?** Identifying the real underlying issues that are highlighted and can be investigated rather than making assumptions. **Official Response from Nathan Scott:** > Hey Jon, thanks for taking the time to review SmartSurvey and offer us some really strong feedback. We'll pass your comments onto the relevant teams in SmartSurvey. ### 5. Brillant tool for all your Survey needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2022 **What do you like best about SmartSurvey?** There are so many tools in this system to customize your survey any way you want it; simple to create, modify, distribute the surveys, then gather and create detailed reports. If you are stuck, their friendly and clever customer service team is always there to help clients. No question too small, no task too difficult to resolve! Constantly exceed expectations. **What do you dislike about SmartSurvey?** Smart Survey ticked all the boxes. I am happy- my bosses are proper impressed with the results! **What problems is SmartSurvey solving and how is that benefiting you?** We need to work with a vendor with their servers within the United Kingdom to be GDPR compliant. Their package price is competitive, considering what is in their package. **Official Response from Nathan Scott:** > What a lovely review! Thank you so much for taking the time to write about us. I will ensure your feedback is passed onto the SmartSurvey team. ### 6. One of the best platforms for surveys I've used so far. **Rating:** 4.5/5.0 stars **Reviewed by:** Lefteris I. | Public Relations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2023 **What do you like best about SmartSurvey?** The statistics and they way i shared the survey **What do you dislike about SmartSurvey?** Working on statistics e.g cross combination **What problems is SmartSurvey solving and how is that benefiting you?** To better understand behaviors **Official Response from Nathan Scott:** > We're really pleased we're one of the best platforms for surveys you've used so far. I'll ensure your feedback is passed on internally and we look forward to continuing to support you. Thank you for taking the time to review us. ### 7. Smartsurvey - an invaluable tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2022 **What do you like best about SmartSurvey?** Ability to tailor surveys for a variety of purposes such as internal staff 360 feedback, client feedback, online data collection forms, Christmas menu choices! **What do you dislike about SmartSurvey?** It has done all I have wanted it to do - so nothing comes to mind!! **What problems is SmartSurvey solving and how is that benefiting you?** Smartsurvey helps collect ans summarise data in ways which would take ages using spreadsheets or other types of product. The ability to export data is also useful. **Official Response from Nathan Scott:** > Thank you for taking the time to review us. We really do appreciate your feedback and will pass it onto our team internally! ### 8. Great way to evaluate customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2022 **What do you like best about SmartSurvey?** The ease of building my survey, the weblink was customisable and the results clear and easy to understand. Being sent the PDF of a response as soon as it was submitted was invaluable, I am then able to access the account and export all my responses together if I want. Understanding my customers feedback really helped me grow my business. **What do you dislike about SmartSurvey?** Nothing really, the platform ticked all the boxes to enable me to understand what my customers particularly enjoyed about the booking process of their holidays, and the holidays themselves. **What problems is SmartSurvey solving and how is that benefiting you?** Understanding customer needs and experiences. **Official Response from Nathan Scott:** > We're really pleased you took the time to review us, and also you could build your surveys and use other features with ease. Thank you for being a SmartSurvey customer and we look forward to supporting you and your business as you continue to grow! ### 9. used for two months to gather end user feedback **Rating:** 4.5/5.0 stars **Reviewed by:** abrahim a. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2022 **What do you like best about SmartSurvey?** lots of different tools to use within the web app which creates a custom feel **What do you dislike about SmartSurvey?** some of the tools were slightly tricky to use, if there were simpler or how-to-guides it would make it more user friendly **What problems is SmartSurvey solving and how is that benefiting you?** medium - large-scale data collection. data can be easily sorted and properly understood by different stakeholders **Official Response from Nathan Scott:** > Thank you for your review and feedback Abrahim. We are constantly working on improving our how to guides to make them more user friendly, this includes the addition of video content as oppose to just text explanations. We look forward to supporting you further! ### 10. Collecting Business Business Data, Feedback From Clients and Handling Internal Surveys Now Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Arabella M. | Marketing Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2021 **What do you like best about SmartSurvey?** There is so much to envy about SmartSurvey. First, this software is well designed and has all the important features for a survey tool The software offers an amazing UI, and all the features are within reach and easy to use and understand. In addition, I like the capabilities of this tool more so when it comes to designing survey forms, as it is easy to customize **What do you dislike about SmartSurvey?** With SmartSurvey, I have no complaints because it meets our needs. **Recommendations to others considering SmartSurvey:** For purposes of business surveys, there is no better tool I have used than SmartSurvey. It offers what business needs and more and has been very instrumental to our business **What problems is SmartSurvey solving and how is that benefiting you?** With SmartSurvey, we never have to think of how hard it is to collect customer feedback or internal surveys because this software offers all we need and more, and it has been a flawless process. It is not only affordable but also effective. ### 11. Impeccable service to receive comments from our users !! **Rating:** 4.0/5.0 stars **Reviewed by:** Aurelio G. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2020 **What do you like best about SmartSurvey?** The tool has been very detailed and complete, we have not had any problems regarding its operation, the tool has also been able to use this service to carry out the surveys in a very simple and simple way either to create, modify or send them since with this service It can be distributed, it also offers us a panel to observe those surveys sent and receive both positive and negative responses from customers, which in turn will help us to improve areas or certain points of the company, I liked Very much this very simple tool, simple and without the need for external help to use it. **What do you dislike about SmartSurvey?** Until now we have not had any kind of problem regarding the operation of the system, a very detailed and complete tool, each of its characteristics and functions are very intuitive so we do not need any kind of help from third parties or technical support, however to Future could improve or add new characteristics and text, colors or designs to be able to improve the surveys and make them more attractive, that is, to offer a continuous change to send variety. **Recommendations to others considering SmartSurvey:** In short, I recommend the service because it has worked favorable results, we have received both positive and negative comments but in order to be able to use these comments to improve our Company and in this way users have fun or receive an offer to help, regarding the function of the response reception system is very detailed and evaluates the surveys to give a general analysis. **What problems is SmartSurvey solving and how is that benefiting you?** We have applied this tool in the company with a fundamental point to improve each area or allow to improve marketing campaigns such as: the design or any new idea that allows to improve specific points, the surveys are distributed by the same service in order to solve problems or in turn search for qualification to improve more and more, in my opinion we have undoubtedly advanced to a more solid company since surveys serve to send the same employees and offer changes if necessary that is, it is very useful and provides support, the truth seems very complete. ### 12. SurveyMoz - The Easier Survey **Rating:** 4.5/5.0 stars **Reviewed by:** Autumn F. | Account Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2019 **What do you like best about SmartSurvey?** I like that there are a multitude of question types to choose from. I don't have to only make questions available for multiple choice answers. I can make questions on a scale or ranking and it is easier to gain valuable data that I need. It is perfect to gain opinions on the journalism story that I am writing, but I can see it being super useful for business owners or administrators looking for feedback from customers/clients on services and products. Unlike other survey sites, Survey Moz allows you to view your results in attractive graphs and charts. **What do you dislike about SmartSurvey?** I wish you could preview what the question and answers would look like before you choose to add the question to the survey. It would be easier to choose different answer options to find what would fit best with the question that I am trying to ask. Different answer options would provide me with different data. **Recommendations to others considering SmartSurvey:** I highly recommend SurveyMoz to anyone who is trying to gain valuable data in an easy, efficient, and beneficial way. It is great to receive feedback and also to rate a current service or product. The site is well-put together, and even the free version is great! **What problems is SmartSurvey solving and how is that benefiting you?** I am using SurveyMoz to send surveys to people at my university in order to gain feedback for a journalism story I am writing. It is amazing how easy SurveyMoz makes it to send questions and receive feedback. It is efficient and timely. ### 13. A Good, Flexible Survey Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Ben T. | Freelance Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2019 **What do you like best about SmartSurvey?** SmartSurvey is easy to use and it's simple to put together surveys with varied question types and options. There's a surprising amount of functionality hidden away behind a fairly straightforward interface. Experiences with the support and customer services teams have always been positive, and there's a basic free membership tier. **What do you dislike about SmartSurvey?** The user interface is a little old fashioned looking and it could be made a little easy to create more attractive and modern survey layouts. However, there's not much to really criticise. **Recommendations to others considering SmartSurvey:** Speak to the support team with any queries, they're notably helpful. **What problems is SmartSurvey solving and how is that benefiting you?** SmartSurvey has made it easy to canvass opinions from readers and customers, and to create fresh data for PR and marketing purposes. ### 14. Super easy to use! **Rating:** 4.5/5.0 stars **Reviewed by:** mariah r. | manager of admissions department, Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2019 **What do you like best about SmartSurvey?** I like that they offer a free option, it made trying it out easy and cost effective. Also, If you’re a non profit or in education, premium is potentially free. Once you’re done with your survey, you get results instantly so it’s good if you’re in a time crunch. You can print and get common stats easy. I have not noticed any errors when converting to excel. **What do you dislike about SmartSurvey?** Unlike google forms, you can’t switch back and forth from editing to seeing a sample of the survey. We have not worked with SurveyMoz for too long so I do not have enough experience to have any other dislikes yet. **Recommendations to others considering SmartSurvey:** Test it out before you purchase just to make sure it’s the right fit **What problems is SmartSurvey solving and how is that benefiting you?** Getting feedback from students fast. ### 15. Best survey **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2019 **What do you like best about SmartSurvey?** I like survey moz because it's a best way to survey your product and get immediate results of your product with any waiting I love to do survey this because some time I have to survey are product so we can just survey and get results with out any problems. **What do you dislike about SmartSurvey?** Their is one disadvantages is this show. Popups like advertisement and side popup they some time waste time and disadvantages of this survey online and some time require time takrn this is a problem in this **Recommendations to others considering SmartSurvey:** Not yet I don't have any recommendations for this Because it's good for and it's eassy to understand for.me and my colleague in the organisation that's why we dnt recommend to.amy other services **What problems is SmartSurvey solving and how is that benefiting you?** Side popup and again again show breaks this is main problem in surveymoz. I can recover this use popup add block and so on ### 16. SurveyMoz Review **Rating:** 4.0/5.0 stars **Reviewed by:** Ramin S. | Enterprise Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2019 **What do you like best about SmartSurvey?** Easy to maintain, create and expand all market research for multiple surveys. Easy to upload creative and the customer service team is very helpful. **What do you dislike about SmartSurvey?** Sometimes responses take a bit longer to get answers from due to the fact that the team is based in a different time zone. **Recommendations to others considering SmartSurvey:** None **What problems is SmartSurvey solving and how is that benefiting you?** Any and all survey/raw data collection for all market research related activity. ### 17. I Totally Enjoy SurveyMoz **Rating:** 5.0/5.0 stars **Reviewed by:** Farouq D. | Sales Head, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2019 **What do you like best about SmartSurvey?** I totally enjoy using SurveyMoz to design online feedback polls for customers and clients. It gives very reliable and accurate results from polls and surveys. SurveyMoz has smooth templates to get up and moving with your surveys. It is one of the most preferred ways I use to get constructive feedback from customers easily. **What do you dislike about SmartSurvey?** Not so much of dislikes. It virtually has nothing that makes me sad. I totally like using SurveyMoz **Recommendations to others considering SmartSurvey:** SurveyMoz is just the right thing to get surveys built nicely. **What problems is SmartSurvey solving and how is that benefiting you?** I use SurveyMoz as one of my most preferred ways to get surveys built with fine templates. I do get really accurate feedbacks from customers. ### 18. Making survey questions made easy **Rating:** 4.5/5.0 stars **Reviewed by:** Vaibhav P. | Freelance Projects, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2019 **What do you like best about SmartSurvey?** Its user interface is very easy to use, the application doesn't have any learning curve and you will start making surveys right from the start. The question designing part is easy, also you can share your survey questions with the help of the link. **What do you dislike about SmartSurvey?** The themes available are very basic and may be optimized to match modern templates used by other survey websites. **Recommendations to others considering SmartSurvey:** If you want people or employee opinion frequently then its a must-have tool for conducting surveys. **What problems is SmartSurvey solving and how is that benefiting you?** It helps us conduct surveys whenever we want to take some new actions in our company. ### 19. Pretty good site **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2019 **What do you like best about SmartSurvey?** I like the many options the site offers. Each of their options are professional and not difficult to work with **What do you dislike about SmartSurvey?** At times it difficult to maneuver through **Recommendations to others considering SmartSurvey:** Use this site, just take your time and you will be able to maneuver the site well **What problems is SmartSurvey solving and how is that benefiting you?** It has been beneficial in marketing my products ### 20. SurveyMoz Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2019 **What do you like best about SmartSurvey?** -It has greatly created the easy of conducting research. This has been handy when creating research investigating employee welfare. **What do you dislike about SmartSurvey?** At times, the target group of the survey may not comply as expected hence compromising the outcome. **Recommendations to others considering SmartSurvey:** I highly recommend it. **What problems is SmartSurvey solving and how is that benefiting you?** Respondents find it easier to respond to an online survey than traditional papers. ### 21. Quick and Easy with SurveyMoz **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2019 **What do you like best about SmartSurvey?** The upsides of using SurveyMoz is it’s simple enough for everyone to understand and use **What do you dislike about SmartSurvey?** What I dislike about SurveyMoz is there isn’t anything extra that’s not bad but could be better **What problems is SmartSurvey solving and how is that benefiting you?** SurveyMoz has given us a quick and easy way to take surveys ### 22. Perfect reliable platform for opinions. **Rating:** 4.0/5.0 stars **Reviewed by:** Danse M. | Web Developer, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2018 **What do you like best about SmartSurvey?** The best thing that SmartSurvey has, is mainly in the interface, it is a very nice design and it gives diversity to the user, it makes him feel more comfortable and the user experience he can have increases a lot. Also, this is a very good platform to be able to control a large volume of surveys, and be able to attend diverse opinions at the same moment. **What do you dislike about SmartSurvey?** I have no complaints about SmartSurvey, since it has been a platform focused on offering the best user experience, and also, it is providing very good features that complement each survey. **Recommendations to others considering SmartSurvey:** SmartSurvey is a really reliable platform, offers the best user experience, and also, extremely low prices. It is a platform capable of achieving 100% effectiveness around opinions. **What problems is SmartSurvey solving and how is that benefiting you?** With SmartSurvey I have been able to handle a higher volume of opinions. Also, I have been able to offer surveys with better quality for my colleagues and my clients, respectively I think that the experience I have had has been really favorable, and the real opinion that I receive from each person, are of immediate quality. ### 23. SurveyMoz Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2019 **What do you like best about SmartSurvey?** Easy platform to process and collect surveys and respective data in one place. We upgraded to the professional plan and do not regret it at all with the volume allotment received. **What do you dislike about SmartSurvey?** Having to create filters by date for every month is annoying. Should have the functionality to automatically set the cadence of which data can be extracted each month. **Recommendations to others considering SmartSurvey:** Test out a number of platforms before. **What problems is SmartSurvey solving and how is that benefiting you?** Market research and overall site optimization survey analysis. ### 24. SmartSurvey provides quality reviews. **Rating:** 4.5/5.0 stars **Reviewed by:** Monsein L. | Web Developer, Construction, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2018 **What do you like best about SmartSurvey?** The best that SmartSurvey offers is its interface, nothing more comfortable than having an interface with such a clean and modern design that never presents a boredom, on the contrary, it provides the best quality of surveys thanks to the proportional design that gives users , I would never tire of using SmartSurvey, its design is so beautiful that it encourages me to do surveys on this platform. **What do you dislike about SmartSurvey?** I have no complaints of SmartSurvey, since since I use it, it has given me excellent results and has fulfilled perfectly what I have been promised, immediate quality in each survey. **Recommendations to others considering SmartSurvey:** SmartSurvey is a very easy to use platform, and it will always give you positive results, and reach the highest point to give you the best opinions of the market, provide you with the best quality day after day in 100%. **What problems is SmartSurvey solving and how is that benefiting you?** With SmartSurvey I have managed to have a better quality of surveys with my colleagues and my clients, in this way, it has also managed to perfect as such the area of ​​the surveys, managing to give us better opinions with a group of qualified people to give the best opinion about our products and services and make us improve day by day. ### 25. SmartSurvey supporting Guardian Saints CIC in promoting - Safer Internet Day 2018 **Rating:** 5.0/5.0 stars **Reviewed by:** Guardian S. | Director, Professional Training & Coaching, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2017 **What do you like best about SmartSurvey?** As a Community Interest Company supporting the Fostering Community, we have used SmartSurvey for a number of research projects and have found the team to be very supportive and able to understand our needs. This year, Guardian Saints are running a prize draw for young people in care to promote Safer Internet Day 2018 #SID2018 and find out more about how they use the internet, SmartSurvey have provided a huge amount of help and support with this project, proving once again that they are a valuable partner, one we will continue to rely on and work with. **What do you dislike about SmartSurvey?** Nothing to dislike. We are satisfied with the product. **What problems is SmartSurvey solving and how is that benefiting you?** To be able to capture information for research enabling Guardian Saints to campaign, train and raise awareness regarding online/internet safety issues with the aim to safeguarding children particularly for young people in care. ### 26. A learning curve **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2018 **What do you like best about SmartSurvey?** The ease of use and simplicity of the programme. The fact that the system can interrogate the information received. The helpline is excellent and never takes long to return with a solution if available. **What do you dislike about SmartSurvey?** Some additional work required to make some of the questions more adaptable. This I believe is currently being looked at so at least theses are in development. Progress ;) **Recommendations to others considering SmartSurvey:** Take time to read the guidance its very valuable and worth going through as it opens up loads of options especially when assessing the information you get back in your responses **What problems is SmartSurvey solving and how is that benefiting you?** I am creating the surveys on behalf of Local Authority Building Standards Scotland. We are currently looking at our membership and require to see if we are currently meeting their needs and where we need to improve. Smart survey as a tool to be able to collate this information is fantastic and the fact that it produces the tables and diagrams for you and makes us as a group move on from the spreadsheet and having to interrogate the information provided saving on valuable man hours as the admin and management team are put together from staff from the 32 Local Authorities and this is not a job we are paid to do this is just for us to hopefully in Scotland improve the services we provide to the customer. ### 27. A full featured survey with EU data privacy compliance **Rating:** 4.5/5.0 stars **Reviewed by:** Nicholas B. | Assistant Professor (non-tenure-track), Research, Enterprise (> 1000 emp.) **Reviewed Date:** November 01, 2017 **What do you like best about SmartSurvey?** I’ve been using SmartSurvey for social science research for about 6 weeks now, and agreed to write a brief review and first impressions of the product and my experience using it in return for a not-for-profit discount on the product. I’m using the service to conduct open-ended social scientific questionnaires about how online communities help people care for those with chronic health conditions, and have so far found SmartSurvey to be quite a nice way for doing so. It allows me to post links to surveys within online communities and efficiently each a globally distributed population. I was originally attracted to the product because I needed a service provider that adhere to EU data privacy laws but offer a product that is in English (since this my native language and the common language of my respondents). A lot of the US providers could not meet the requirements, especially regarding data deletion. SmartSurvey quickly responded to a question I had on this account and told me they could guarantee that upon request, survey data would be deleted from active servers within a week and from backups within 30 days. Most US providers could not come close to guaranteeing this. While you can get a basic survey going quickly, there is a lot of customizability on the back end, and this can take some time to learn. My experience is that documentation is good and support tickets I have submitted have always been answered promptly and helpfully. **What do you dislike about SmartSurvey?** One example of the tool’s behavior that takes some getting used to—so this is not so much a con as a part of the tool that is a bit more complex and takes more time to learn—is the “anonymous response” function. This function hides respondent IP and geographic information from responses when activated. However, if it is off, and then someone responds, and you then turn it on, the system seems to continue to log the information, although it hides. You can then turn the setting back off and reveal all this information. This means a survey is not a truly anonymous UNLESS you design it so from the get go. Similarly, it is possible to activate both the “complete it later” function, which lets respondents save incomplete surveys by entering a name and email (identifying information that allows them to receive a unique link). But this identifying information will only be permanently hidden if you set the anonymous response feature to on before your first response. Otherwise, the “complete it later” function undoes the “anonymous response” setting. So make sure you peruse the full set of privacy features before opening up your survey to respondents so that the settings are correct before you begin. (Also, if you are testing features, be sure to start with a fresh, unopened survey, rather than just changing features on a survey that for which you have already gathered test responses.) **Recommendations to others considering SmartSurvey:** it is a cost effective way to gather lots of data from highly dispersed populations of respondents. I have not had the opportunity to play with the features they offer for analyzing responses, since I have not generated enough at this point. But I plan to export the responses as word docs and then analyze them in qualitative data analysis software, anyway. I would certainly recommend giving SmartSurvey consideration if you are looking for an online survey provider that is in English, that is compliant with EU law, and that offers both the ability to get going quickly and to customize, depending on your needs. **What problems is SmartSurvey solving and how is that benefiting you?** Social science research. ### 28. Best tool for offline surveys **Rating:** 5.0/5.0 stars **Reviewed by:** Loraima J. | Research Associate, Renewables & Environment, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2018 **What do you like best about SmartSurvey?** We chose Smart Survey because the flexibility of online and offline application and because is very user friendly. **What do you dislike about SmartSurvey?** The hard copy included all the questions and possible answers, but not the illustrations that we used in the online versions. **What problems is SmartSurvey solving and how is that benefiting you?** The smart survey platform has been a key element for the data, analysis, and offline data collection, since the community lacks electric power due to hurricanes Irma and Maria. Smart Survey not only helped researchers and the community conduct a survey that will impact the community’s awareness on the unknowingly misuse of these hazardous materials but also helped us advise them in a more appropriate and efficient manner. ### 29. An easy user experience with good results **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2018 **What do you like best about SmartSurvey?** The ability to tailor the layout, format, structure and even branding of the survey is a very appealing element. The web-interface was easy to use, logical and offered good flexibility. The different packages seemed to strike a good balance, though we did not need to go above 'Pro' level for our needs. We were particularly pleased to have the data back in graph-format, and also to be able to export it to Excel for further manipulation. **What do you dislike about SmartSurvey?** I have not yet found anything to dislike. **What problems is SmartSurvey solving and how is that benefiting you?** The ability to be able to contact our customers and offer them an easy means to feedback with their experiences/opinions. ### 30. Easy to use, with excellent customer support **Rating:** 4.0/5.0 stars **Reviewed by:** Suzanne M. | Research Analyst, Real Estate, Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2017 **What do you like best about SmartSurvey?** We are using SmartSurvey to gather views from both our employees and our customers. We have set up a few surveys now, collecting responses in the form of free text boxes, radio buttons and drop downs. The dashboard is easy to navigate. It is helpful to have the option to use pre-programmed questions and our own corporate template. The response formats are professional and the skip logic is easy to implement. There are comprehensive online guides for each stage of creating and using the survey. Where we needed additional help, the customer service was prompt **What do you dislike about SmartSurvey?** It doesn’t seem possible to customise the formatting of text within a question (italic, bold, paragraphs etc.); this would be a useful tool. **What problems is SmartSurvey solving and how is that benefiting you?** We are able to gather insight from a large number of stakeholders using bespoke professional-looking surveys ### 31. Great tool for gathering and analyzing data **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2017 **What do you like best about SmartSurvey?** SmartSurvey is easy and intuitive to use. Creating a survey is easy, with lots of different options and layouts available, more than other similar survey software. Once the data has been gathered, I particularly like the ability to create and download charts. **What do you dislike about SmartSurvey?** I haven't worked out whether you can alter or filter the information included in the charts. **What problems is SmartSurvey solving and how is that benefiting you?** We use Smart Survey to gather and analyze data on outcomes. It is far easier to process the data through the software than as we previously did, on paper. ### 32. EASY TO USE AND GREAT SUPPORT **Rating:** 5.0/5.0 stars **Reviewed by:** eljay r. | Director, Research, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2017 **What do you like best about SmartSurvey?** I love the fact that the team is always there to answer any questions I have. They do this so quickly that it's a dream if you get stuck on anything. I can honestly say that its the best software for surveys that Ive used and would recommend it in an instant. **What do you dislike about SmartSurvey?** Nothing! Everything has gone smoothly as I wanted it to. The support team is really great and always there for you. **Recommendations to others considering SmartSurvey:** No hesitation at all. **What problems is SmartSurvey solving and how is that benefiting you?** It enables me to carry out my business with ease - as a market and social researcher that's pretty key! ### 33. Straightforward survey tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Research | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2018 **What do you like best about SmartSurvey?** Easy to use, and has UK data storage that complies with data protection regulations. Staff have always been friendly and helpful when I've had queries. **What do you dislike about SmartSurvey?** Nothing, I've had a good experience so far. **What problems is SmartSurvey solving and how is that benefiting you?** As a researcher, it solves the problem of making sure we remain the data controllers, and have the data stored on UK servers. ### 34. simple to use, flexible and effective **Rating:** 5.0/5.0 stars **Reviewed by:** Tim M. | Senior Team Leader, Utilities, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2017 **What do you like best about SmartSurvey?** building surveys is easy with a clear user interface and good control over the survey and types of questions available, of which there are many I've not used yet. Results are easy to access and view online and being able to download a range of options direct to xls and not just csv is a bonus. **What do you dislike about SmartSurvey?** not really found anything I don't like so far. I guess, if I was being fussy, it would be good to be able to format the page description text with basic elements like bold, italic, underline, paragraph break. **What problems is SmartSurvey solving and how is that benefiting you?** I'm using this product to gain market and customer service intelligence from our range of quite different stakeholders. ### 35. Powerful yet simple to use **Rating:** 5.0/5.0 stars **Reviewed by:** Jon R. | Widening Participation and Access Co-ordinator, Higher Education, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2017 **What do you like best about SmartSurvey?** The capacity of Smart Survey for what we wanted to achieve was perfect and allowed us to develop a professional and effective form. **What do you dislike about SmartSurvey?** The only issue was the time taken to delete records from the system once they were no longer needed **What problems is SmartSurvey solving and how is that benefiting you?** We are using it for an online application form ### 36. Easy to use and great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2017 **What do you like best about SmartSurvey?** The system is a straightforward platform for developing surveys. If we have had any questions the customer service team have been very helpful. Tailoring surveys in design, questions and logos allows all of the surveys to be unique and suitable for any organisation. **What do you dislike about SmartSurvey?** There is nothing I have found to not like. **Recommendations to others considering SmartSurvey:** If you are unsure, try the free trial and speak to the support team as they will be able to answer any of your questions. **What problems is SmartSurvey solving and how is that benefiting you?** The ability to collate feedback on our current services and to survey potential future customers. ### 37. Great survey software **Rating:** 5.0/5.0 stars **Reviewed by:** Mark E. | Marketing and Business Partnerships Officer, Mental Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2017 **What do you like best about SmartSurvey?** We've only just started using SmartSurvey but so far we think it's a great product as it does what we need it to do and the back office/CMS seems user-friendly. **What do you dislike about SmartSurvey?** Can't say we've noticed anything about it yet. **What problems is SmartSurvey solving and how is that benefiting you?** It enables us to support clients gain an insight into their employees' experiences and perceptions of mental health at work. ### 38. review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Research | Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2018 **What do you like best about SmartSurvey?** The look and feel of SmartSurvey is excellent **What do you dislike about SmartSurvey?** Not being familiar with the jargon! But reassured that I have logic... **Recommendations to others considering SmartSurvey:** Its OK to ask about the jargon! **What problems is SmartSurvey solving and how is that benefiting you?** as above - will be v attractive for those completing the survey ### 39. Great web-based survey tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2017 **What do you like best about SmartSurvey?** The ability to send out survey links to a range of people and get far more responses that I'd get to a paper questionnaire. **What do you dislike about SmartSurvey?** Nothing particularly - I haven't come across anything. **What problems is SmartSurvey solving and how is that benefiting you?** We're using the software to conduct surveys of staff or to get confirmation from staff about whether they want to sign up to specific employee benefits. ### 40. Smartsurvey **Rating:** 4.5/5.0 stars **Reviewed by:** Jo C. | Registrar, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2017 **What do you like best about SmartSurvey?** The interface is very easy to use and the level of support and technical help available is great. **What do you dislike about SmartSurvey?** To be honest, I haven't found anything I dislike yet. **What problems is SmartSurvey solving and how is that benefiting you?** We are increasing efficiency by using SmartSurvey, and we are able to reach and respond to a wider range of stakeholders ### 41. use full to create the survey in needed to reach people online **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Government Relations | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2017 **What do you like best about SmartSurvey?** fairly easy to use when creating the questionnaire **What do you dislike about SmartSurvey?** i dont like the fact that it doesn't tell me if someone has completed a questionnaire. **What problems is SmartSurvey solving and how is that benefiting you?** I have used smart survey to relate a survey link on a web site i have about Malverns Neighbourhood plan ### 42. Thanks to Smart Survey **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2017 **What do you like best about SmartSurvey?** Ease of use and choice of question types **What do you dislike about SmartSurvey?** SS code not allowable on some sites **What problems is SmartSurvey solving and how is that benefiting you?** General information gathering ### 43. Great product for capturing feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** October 12, 2017 **What do you like best about SmartSurvey?** Ease of use. Surveys can be set up very quickly **What do you dislike about SmartSurvey?** No dislikes at the moment. Have been able to do everything we need using the software. **Recommendations to others considering SmartSurvey:** Easy to trial before making purchase. **What problems is SmartSurvey solving and how is that benefiting you?** Very easy to get fast feedback from pupils, staff and parents. ### 44. So easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2017 **What do you like best about SmartSurvey?** This software is easy to use and it looks very clean, After some years using a leading competitor's product this is a delight. **What do you dislike about SmartSurvey?** Nothing really - just getting used to where things are in a new piece of software. **Recommendations to others considering SmartSurvey:** Just try it you won't be disappointed. **What problems is SmartSurvey solving and how is that benefiting you?** Collecting present customers' feedback to monitor quality and need. Surveying potential customers to understand and provide the service they require Collecting end point data ### 45. Easy to use survey software with useful and simple results processing **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2017 **What do you like best about SmartSurvey?** I found creating the survey easy to use and intuitive. There were a large range of question types (multiple choice, single answer etc), allowing you to tailor the survye to your needs and keep it interesting for respondents. It was very easy to reorder and edit the survey before launching. Also very simple to make the survey go 'live' and to close it. The results can be exported as data, and there is easy analysis and easy filtering of results. Highly recommended. **What do you dislike about SmartSurvey?** I liked the product, and had no real complaints. **What problems is SmartSurvey solving and how is that benefiting you?** Survey of a range of stakeholders. ### 46. Good solid product **Rating:** 4.0/5.0 stars **Reviewed by:** Peter C. | Joint Founder & Director, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2016 **What do you like best about SmartSurvey?** Easy to use. Good support. Very functional and not too expensive. Good email engine. **What do you dislike about SmartSurvey?** Some of the export options could be better. Better short term access to some of the premium features **Recommendations to others considering SmartSurvey:** It is UK based which can be helpful **What problems is SmartSurvey solving and how is that benefiting you?** We are an HCI buisness so need a solid to to manage surveys ### 47. User Friendly Survey Software. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) **Reviewed Date:** August 18, 2016 **What do you like best about SmartSurvey?** User Friendly Interface makes setting up surveys from scratch very simple. Support is efficient and helpful. **What do you dislike about SmartSurvey?** Slight limitation on question types and would like same page skip logic, this doesn't take away from the products other features though. **What problems is SmartSurvey solving and how is that benefiting you?** Allows us to conduct bespoke in house surveys. ## SmartSurvey Discussions - [What is SmartSurvey?](https://www.g2.com/discussions/what-is-smartsurvey) - 1 comment - [View SmartSurvey pricing details and edition comparison](https://www.g2.com/products/smartsurvey/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-12+12%3A27%3A24+-0500&secure%5Bsession_id%5D=cdc67fd1-7ee3-4ce6-b1ef-cf80c15d957e&secure%5Btoken%5D=c5a91fc71bc7a0fe27abae118f50170c35928080b3d097cdcc607d51281adbf5&format=llm_user) ## SmartSurvey Features **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions ## Top SmartSurvey Alternatives - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,206 reviews) - [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) - 4.4/5.0 (2,913 reviews) - [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) - 4.4/5.0 (935 reviews)