--- title: Singlecomm Reviews meta_title: 'Singlecomm Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Singlecomm works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 4 scale: '5' date_modified: '2026-09-28' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center ---

Singlecomm Reviews & Product Details

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G2 reviews are authentic and verified.

U

Verified User

Mid-Market (51-1000 emp.)

9/21/2023

5/5

Having used the platform extensively, this reviewer highlights the stellar support team and intuitive reporting features as key strengths. The reviewer notes that the speed at which new features are added to the platform could be improved.

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Summarized using AI

DF

dennis f.

Sales And Marketing Specialist

Mid-Market (51-1000 emp.)

3/14/2022

"Glitch City"

2.5/5

What do you like best about Singlecomm?

Everything is together no switching screens and it is user friendly Review collected by and hosted on G2.com.

What do you dislike about Singlecomm?

To often a call echos, to often a call gets delayed feed back Review collected by and hosted on G2.com.

EJ

Evie J.

Etsy Shop Owner

Mid-Market (51-1000 emp.)

8/31/2021

"Great overall!"

5/5

What do you like best about Singlecomm?

Easy to navigate software with time logs, call records, and various settings for being in different projects at work. I like that customers can leave a review Review collected by and hosted on G2.com.

What do you dislike about Singlecomm?

Sometimes there are glitches (not frequently at all). I've experienced two agents answering the same call, audio issues, and getting stuck in disposition. Review collected by and hosted on G2.com.

JT

Jennifer T.

Retention Specialist

Mid-Market (51-1000 emp.)

8/28/2019

"SingleComm review"

4.5/5

What do you like best about Singlecomm?

Ease of sign on. It is very easy to sign on to singlecomm but I am definitely not a happy customer. We just switched to using this software about a week ago and I don't like it one bit I have had nothing but issues with it since and before when we used Call Tracking Matrix I had no problems. Review collected by and hosted on G2.com.

What do you dislike about Singlecomm?

I dislike everything about it. I consistently get customers saying my calls are breaking up or sound like I am under water yet I can hear them perfectly. The extra questions you have to answer before you can hang up is a pain in the but but I understand the reasoning for them. At this time we can't call clients out of the United States makes it more difficult to get in touch with those customers that are in other countries. Review collected by and hosted on G2.com.

Recommendations to others considering Singlecomm:

It is very easy to use and easy to learn the system if you can figure out the breaking up on the calls I would have no problem with the software. Review collected by and hosted on G2.com.

What problems is Singlecomm solving and how is that benefiting you?

We are able to call customers back in a timely manner. Review collected by and hosted on G2.com.

There are not enough reviews of Singlecomm for G2 to provide buying insight. Below are some alternatives with more reviews:

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.

Genesys Cloud CX

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.

Five9 Intelligent Cloud Contact Center Platform

Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

Salesforce Service Cloud

Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere.

JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries

CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.

CallRail is the AI-powered lead intelligence platform that makes it easy for businesses of all sizes to market with confidence. Serving more than 200,000 companies worldwide, CallRail’s solutions help businesses track and attribute each lead to their marketing journey, capture and manage every call, text, chat, and form, and use insights surfaced by AI to optimize their marketing.

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

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