# PowerReviews Reviews **Vendor:** Syndigo **Category:** [Review Management Software](https://www.g2.com/categories/review-management-software) **Average Rating:** 4.4/5.0 **Total Reviews:** 196 ## About PowerReviews A UGC partner passionate about growing your business. Solicit more user-generated content, expand its reach, and then analyze holistically to drive conversions, sales and grow. Ratings & Reviews Collect more review content. Display for maximum impact. Inspire buyer confidence. Drive conversions and sales. Product Sampling Proven money-saving process to generate fresh ratings and reviews content fast. User-Generated Content Sharing Expand reach and acquire customers at scale with our extensive network. Analyze. Benchmark. Grow Optimize your UGC program. Understand, benchmark, and enhance product and CX. Grow your business. Store Experience Feedback Understand and optimize in-store experience, while simultaneously building loyalty and driving sales. ## PowerReviews Pros & Cons **What users like:** - Users value the **ease of use** of PowerReviews, appreciating its intuitive dashboard and seamless integration capabilities. (7 reviews) - Users praise PowerReviews for its **flexible collection forms** and accuracy in gathering trustworthy client information. (5 reviews) - Users value the **robust capabilities** of PowerReviews for gathering diverse client insights and enhancing SEO effectiveness. (4 reviews) - Users value the **authenticity controls** of PowerReviews, enhancing brand reputation and ensuring high-quality customer interactions. (4 reviews) - Users appreciate the **intuitive dashboard and advanced analytics** of PowerReviews, enhancing their understanding of product performance. (3 reviews) - Users value the **data accuracy** provided by PowerReviews, finding it easy to manipulate and export within the dashboard. (3 reviews) - Users appreciate the **ease of use** and effectiveness of PowerReviews in managing and boosting product reviews. (3 reviews) - Users appreciate the **visibility growth** powered by PowerReviews, enhancing their reputation and driving sales through effective SEO support. (3 reviews) - Users praise the **excellent customer support** of PowerReviews, appreciating the team's attentiveness and user perspective. (2 reviews) - Design Quality (2 reviews) **What users dislike:** - Users find PowerReviews **expensive** , making it less accessible for smaller players in the market. (4 reviews) - Users are dissatisfied with the **missing features** in PowerReviews, particularly regarding display options and proactive support. (4 reviews) - Users find **poor integration** with PowerReviews limits functionality, making it less appealing compared to competitors. (2 reviews) - Users experience **slow performance** with PowerReviews, facing challenges in accessing the tool and delays in updates. (2 reviews) - Users face significant **access issues** with PowerReviews, often requiring additional resources for solutions and support. (1 reviews) - Complexity (1 reviews) - Users desire improved **dashboard functionality** for tracking actions and express concerns over lack of proactive support. (1 reviews) - Users report a **significant delay** in email notifications, often taking around an hour to arrive. (1 reviews) - Difficult Setup (1 reviews) - Integration Issues (1 reviews) ## PowerReviews Reviews ### 1. Vibrant UGC and Display, but Integration and Customization Need Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Ifeoma E. | Operational Supervisor , Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about PowerReviews?** PowerReviews has a vibrant UGC, which includes quality display capabilities and focuses on quality ratings The software offers a selection pf almost 3000 plus display options, which ensures the display is friendly and intuitive PowerReviews supports high syndication, a formation that amplifies our reviews and make them go smoothly and beyond The authenticity of any review os fully guaranteed, giving us a selective publication The software focuses on positive reputation or image to our company **What do you dislike about PowerReviews?** PowerReviews has high customization limits, for instance, it fails to innovate on more display options, giving competitors a better chance The program is not seamless in supporting integration, where some items like CRM fails to work together **What problems is PowerReviews solving and how is that benefiting you?** PowerReviews brings a positive customer experience through a brilliant brand management approach where we display positive reviews These positive reviews from clients are shared on our eCommerce platform, increasing our sales drastically The software has a broader coverage or business outreach, and this happens due to the syndication efforts We optimize most of our reviews through PowerReviews, and this includes high compliance rates ### 2. This has gone downhill fast from BV break up **Rating:** 2.0/5.0 stars **Reviewed by:** Amanda B. | Ecommerce Merchandising Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2022 **What do you like best about PowerReviews?** Implementation process was smooth, support and data was excellent, but ever since the Bazaarvoice partnership ending and I think new ownership, the quality in syndication and support has been lacking. **What do you dislike about PowerReviews?** Wish there was a feature to help the dashboard of reviews that need action function more as a worklist (marking things resolved or completed etc). I also wish there was more proactive support and transparency. I feel like the only reason our team has gotten explanations on what is going on with contracts and partner syndication is because we caught on to something missing and being wrong and hounded our CSMs about it. This makes me feel like I cannot trust them to inform me when something will have negative impact on our business. **What problems is PowerReviews solving and how is that benefiting you?** collection - we are a retailer with hundreds if not thousands of brands, so syndication is a HUGE advantage! making it to where we don't start from zero is great so there is immediate impact ### 3. Thoughtful Planning, Customer-Centered Execution **Rating:** 5.0/5.0 stars **Reviewed by:** Evelyn V. | Digital Marketing Technology Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2025 **What do you like best about PowerReviews?** The user interface is easy to use. The client support is excellent. The Power Reviews team really takes into consideration both the user and the marketers needs/perspective. The event hosted on 8/13 was very informative and the team was very attentive. I also enjoyed the meeting space. It was modern and comfortable. **What do you dislike about PowerReviews?** Can't think of anything at the moment... **What problems is PowerReviews solving and how is that benefiting you?** Adding reviews for our products onto our site so customers can view them and make informed decisions. ### 4. Great app for managing and controlling your product reviews while gaining valuable insights into your business. **Rating:** 5.0/5.0 stars **Reviewed by:** Sergio R. | Ecommerce Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2022 **What do you like best about PowerReviews?** The analytics site helps you get an overview of what is happening on your site with your reviews. You can track how many people are interacting with them, see the performance of all reviewed products, and customize different reports. **What do you dislike about PowerReviews?** I need to find a way to integrate the order feed because I haven’t been able to do it yet, and it would be really helpful to start generating more and more reviews. **What problems is PowerReviews solving and how is that benefiting you?** We' pushing our sales through comments from our customers. ### 5. Add Value to Your Website(s) **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about PowerReviews?** We have plans to pursue more features but will wait for the 2026 budget. **What do you dislike about PowerReviews?** I would love if there was a review summary similar to we see on Amazon with the AI generated summaries. This would allow for a quick overview of the general feelings on a product. **What problems is PowerReviews solving and how is that benefiting you?** Having syndicated reviews helps our customers to see how products function in real life which fosters more trust in our website/business, and the product themselves which helps with conversions. ### 6. Powerful platform for UGC **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2024 **What do you like best about PowerReviews?** The dual purpose platform of product reviews and Q&A, how google interacts with it and the account management is great **What do you dislike about PowerReviews?** Manually uploading orders for review, guides aren't the most useful and drew a few blanks with support **What problems is PowerReviews solving and how is that benefiting you?** shows us the questions people have when viewing our products, otherwise we wouldn't know ### 7. Easy to Use and navigate through **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2024 **What do you like best about PowerReviews?** PowerReviews is easy to use. It is easy to look up reviews, and if we disagree with the Published review and want to unpublish (or vice versa), it is pretty easy. **What do you dislike about PowerReviews?** There were a few fraudulant reviews that got through from customers that didn't use any "trigger" words, but gave a low rating to a company they hadn't used before. However, we were able to get those reviews pulled quickly. **What problems is PowerReviews solving and how is that benefiting you?** Allowing our partners to be reviewed by customers. ### 8. I love Power Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about PowerReviews?** Easy to work with, great campaigns. Saw my products boost in reviews post event. Honestly I wish they would select me more as a participant because I enjoy their sampling experience. **What do you dislike about PowerReviews?** Reviews are expensive but thats part of the game. **What problems is PowerReviews solving and how is that benefiting you?** Generating reviews ### 9. Excellent platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about PowerReviews?** The clear interface powerReviews gives is great. Very easy to use and user friendly **What do you dislike about PowerReviews?** Email notifications have a fairly big delay in coming through. Approx 1 hour **What problems is PowerReviews solving and how is that benefiting you?** Questions about products to solve ### 10. I love PowerReviews! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about PowerReviews?** The team is super helpful in finding ways to increase our conversions. Everything from UGC to Q&A is very streamlined and easy to use. **What do you dislike about PowerReviews?** Sometimes or account manager isn't as helpful as I would like. **What problems is PowerReviews solving and how is that benefiting you?** They help our customers see which products are good or maybe not as good from other customer reviews. It really boosts our sales! ### 11. Power Reviews has been a great partner for our business **Rating:** 4.0/5.0 stars **Reviewed by:** Holly V. | Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about PowerReviews?** We recently migrated our review platform to Power Reviews and the transition went really smooth. Our implementation team was great! They did a great job communicating expectations and deliverables, and were very responsive when questions came up. **What do you dislike about PowerReviews?** Nothing has come up yet that we are not happy with! **What problems is PowerReviews solving and how is that benefiting you?** Helping us to collect and organize customer reviews, images, and other content that gives up helpful insights into how our customers feel about our products. It provides us valuable feedback on how we can improve our products to better suit our customers needs. ### 12. Power Reviews has plenty of features to create a community oriented review experience **Rating:** 4.5/5.0 stars **Reviewed by:** Schuyler P. | Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about PowerReviews?** flexibility, quick responses form team members, insight into the vendor's enhancement roadmap, willingness to try something new **What do you dislike about PowerReviews?** i dont understand why every seeding program requires a different project manager, instead of using the same point person repeatedly. **What problems is PowerReviews solving and how is that benefiting you?** power reviews seeding program helps get us reviews on products with low or no reviews. we need reviews in order to inspire confidence in our shoppers. we are also collecting images and videos of products in the rerview section. ### 13. Helpful team, easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** zoe m. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about PowerReviews?** Account manager is helpful and quick at responding. **What do you dislike about PowerReviews?** Nothing comes to mind. Quite happy with their services. **What problems is PowerReviews solving and how is that benefiting you?** Being able to see what customers think of our products and to help other people to make their buying-decision. ### 14. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about PowerReviews?** It's easy to navigate the platform and get to the info you need to see. Whether that's analytics for follow up email CTR or to monitor received reviews. **What do you dislike about PowerReviews?** There's not much I dislike to be honest. Perhaps see some more indepth analytics on reviews left. **What problems is PowerReviews solving and how is that benefiting you?** Trying to set up syndicated reviews from brand suppliers. Receiving reviews from well-known and trusted brands will help CR. ### 15. The Bonus of PowerReviews **Rating:** 4.5/5.0 stars **Reviewed by:** Manuel P. | Digital & Social Media Strategist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2023 **What do you like best about PowerReviews?** PowerReviews offers an abundance of data at your fingertips. Easily export and manipulate data within the dashboard. Sampling campaigns have delivered the promised results. **What do you dislike about PowerReviews?** I would like PowerReviews to grow its retail syndication network. A lot of opportunities to become a significant competitor in the reviews space. **What problems is PowerReviews solving and how is that benefiting you?** PowerReviews is an emerging competitor in the online reputation management, allowing us to visualize success and opportunities quickly. Similar to other vendors, an account team is dedicated to address all our questions and brands. ### 16. Excellent service, great product that is always evolving **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2023 **What do you like best about PowerReviews?** The customer service. My customer success rep is excellent. She is quick, communicative, and has a deep knowledge of the PowerReviews product. **What do you dislike about PowerReviews?** PowerReivews can be overwhelmingly large and complex. New features are great but can be hard to keep track of and maintain. **What problems is PowerReviews solving and how is that benefiting you?** We don't have the resources to collect and manage reviews independently. PowerReviews allows us to add review data to our site hands-off. ### 17. Stable and Flexible platform with Great Customer Support **Rating:** 4.0/5.0 stars **Reviewed by:** Jeannie D. | Online Creative and Content Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** October 11, 2022 **What do you like best about PowerReviews?** Power Reviews is stable , with few outages. If there are any issues, they usually get resolved at timely matter. Additionally, with a dedicated Account Manager / Client Support person, I get all my queries adn requests answered quickly. the team is also open to new suggestions andopportunities to better improve the current state **What do you dislike about PowerReviews?** Not many of my customers are on Power Reviews, so this makes it hard to fully utilise the functionality that Power Reviews has to offer. **What problems is PowerReviews solving and how is that benefiting you?** A centralised platform to collect ratings and reviews from my customers and having access to the dashboard allows me to review the reviews submitted as well as drawing insights to what are frequently mentioned. This helps me understand my customer's needs. ### 18. Highly Recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica M. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2023 **What do you like best about PowerReviews?** They were great to work with. Did an excellent job collecting reviews. The entire process was very easy. **What do you dislike about PowerReviews?** There was nothing that I disliked about Power Reviews. **What problems is PowerReviews solving and how is that benefiting you?** They provided syncidated reviews that I needed for a retailer. ### 19. Great product, amazing service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2022 **What do you like best about PowerReviews?** Any questions I have, the team can answer. The support team is fantastic and is with you each step of the setup as well as long after implementation. The quality of the service we receive from PowerReviews is the #1 reason we use them. The fact that their platform is easy-to-use, stable, and works well is a bonus. Our website has complexities due to the eCommerce platform we're on, but PowerReviews implementation was quick and painless to do and works perfectly. **What do you dislike about PowerReviews?** Honestly, I can't think of any. When we ran into an issue that they didn't have a direct solution for, they helped us find a well-functioning workaround and made sure it was implemented properly. **What problems is PowerReviews solving and how is that benefiting you?** PowerReviews is helping boost our visibility for SEO—especially on Google Shopping. It also has helped us to get more reviews from verified customers and gave us the ability to directly interact with any questions or concerns they have in a way that benefits both the customer and any potential customers who see the product page. ### 20. Amazing Social Aggregator and Ratings and Reviews Services! **Rating:** 5.0/5.0 stars **Reviewed by:** Soomin L. | Manager, Digital Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2022 **What do you like best about PowerReviews?** PowerReviews' level of support was unlike any other. Their Customer Success Managers are very thorough in answering questions and supporting my team with anything we needed. We were always pleased with the final product, whether it was the ratings and reviews or social aggregator. **What do you dislike about PowerReviews?** There is nothing to strongly dislike about PowerReviews, the one feedback I will have is that a 72H SLA is not ideal, as we would like to show campaign posts on the social aggregator as soon as possible. This would be one area of improvement. **What problems is PowerReviews solving and how is that benefiting you?** PowerReviews is showing real customers' feedback to our products. Customers' feedback on our digital properties helps inform other customers of the potential benefits these products provide, encouraging product purchase. ### 21. Hands on Agency Partners + Innovative Services **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole B. | Senior Manager, Brand Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2021 **What do you like best about PowerReviews?** The team at Power Reviews has made themselves an extension of our small but mighty in-house team. They are always monitoring ways we can perform better and improve our site and product pages. I am excited to test out some of their backend sentiment and analytic tools that they have rolled out, we also ran a successful sampling program for Fall/Holiday 21 and we had almost a 90% completion rate with high reviews. I highly recommend having a review functionality on any site, and Power Reviews is one of the best options out there. All 5 of our brands at Decker's utilize this platform. **What do you dislike about PowerReviews?** Nothing! I only wish we could utilize all of the capabilities that Power Reviews offers. **Recommendations to others considering PowerReviews:** Best in class for reviews. **What problems is PowerReviews solving and how is that benefiting you?** Answering consumer questions, providing consumers with honest and real (verified reviews) and allowing consumers to test new product launches in exchange for honest reviews. ### 22. We love PowerReviews! **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth C. | Web Development and UX Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2022 **What do you like best about PowerReviews?** Their team is always there to help us if we need it **What do you dislike about PowerReviews?** None that I can think of. It works exactly as we hope it would. **What problems is PowerReviews solving and how is that benefiting you?** It quickly shows customers how great our products are and minimizes the barrier to purchase. ### 23. Very powerful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Loanne L. | Product owner, Enterprise (> 1000 emp.) **Reviewed Date:** February 02, 2022 **What do you like best about PowerReviews?** Great service and support; our CSM is very reactive and helpful! For example, we've been struggling with legal constraints lately, but the team at Power Reviews has been very accommodating and organized a call with their internal experts to help us solve this issue quickly. **What do you dislike about PowerReviews?** We're working with many websites across different countries, each with its specificities. Given this context, more flexibility/autonomy for business teams to customize the display and collection of reviews without requesting changes to the Power Reviews team or needing developers would be very useful. **What problems is PowerReviews solving and how is that benefiting you?** Ratings and reviews are crucial when it comes to selling products online. With Power Reviews, we're able to collect and moderate them easily. The questions and answers feature also allows our customer services teams to answer questions about our products and make this information available on our product pages. Power Reviews, therefore, enables us to provide valuable content to every visitor. ### 24. Very good tool for SEO and NPS **Rating:** 4.0/5.0 stars **Reviewed by:** Antwon J. | Senior Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about PowerReviews?** I like that PowerReviews helps with our website SEO and provides an accurate measur of our NPS. **What do you dislike about PowerReviews?** I've had troubles in the past with getting support, but my issue was resolved, just a bit delayed. The system and platform itself is great **Recommendations to others considering PowerReviews:** I would go for it if your looking for quality feedback from your customers! PowerReviews offers great reports that give you insight into what people are saying. **What problems is PowerReviews solving and how is that benefiting you?** What are able to get reviews from a component and display positive customer feedback where new customers value it via custom components and PowerReviews api ### 25. Awesome platform, would recommend highly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2022 **What do you like best about PowerReviews?** Service with account manager is fantastic. They are always helpful. Has been great for use on our social aggregator. Have experienced little to no issues since I have used the platform **What do you dislike about PowerReviews?** 3-day delay due to SLA could be improved on, as we experience daily posts. Process to unpublish posts is very manaul (still easy, just takes a bit of time out of my day) **What problems is PowerReviews solving and how is that benefiting you?** They are supporting our sales funnel by providing more information about products to our customers through the ratings and reviews and social aggregator on our website ### 26. Excellent Customer Support and Highly Intuitive Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2022 **What do you like best about PowerReviews?** The analytics dashboard tells us all we need to know about our reviewers. PowerReviews team is always on top of recommonding new strategies to not only help us gain reviews, but to also gain valuable reviews. **What do you dislike about PowerReviews?** There has been absolutely no pain points in partnering with PowerReviews **What problems is PowerReviews solving and how is that benefiting you?** We are tryign to get more reviews on our website. PowerReviews helps us gain reviews on our website as well as with syndication for our retailer websites. ### 27. Attentive product manger service, quick respond and support team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about PowerReviews?** Quick turn over on urgent request. Monthly call with very detailed insight. **What do you dislike about PowerReviews?** It's been quite pleasurable working with them **What problems is PowerReviews solving and how is that benefiting you?** Allow potential customer to view product review ### 28. Power Up **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2021 **What do you like best about PowerReviews?** besides all the features Power Reviews has to offer, what we value the most is their professional team that guided us through the decision making and implementation of the platform. **What do you dislike about PowerReviews?** The out of the box GUI is somewhat to be desired. We had to modify it to match more of our brand and website. **What problems is PowerReviews solving and how is that benefiting you?** Promoting user confidence in selecting recommended products from verified users and review syndication to our retail partner websites. ### 29. Good service for syndicated reviews **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2022 **What do you like best about PowerReviews?** Good solution for those looking for a review count boost on their website and also for syndicated reviews. The process was relatively seamless. **What do you dislike about PowerReviews?** Pricing is steep if you are looking to do only a few products, but makes more sense at scale (more samples or more products). So, for smaller companies or companies wanting to sample expensive products, it forces you to wait and gather a bunch of products and do reviews less often. Otherwise, you might do a sampling program at each launch. **What problems is PowerReviews solving and how is that benefiting you?** PowerReviews solves the problem of getting reviews started for new products that are introduced. The benefit is customer trust and increased consideration. ### 30. Super easy to use, and great support! **Rating:** 5.0/5.0 stars **Reviewed by:** Ben B. | Digital Marketing Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2022 **What do you like best about PowerReviews?** I really liked how easy it was to get everything, and the team was extremely helpful at answering any questions we had. **What do you dislike about PowerReviews?** I honestly can not think of much that I disliked, maybe just being able to customize the emails more in power reviews. **Recommendations to others considering PowerReviews:** Just do it! **What problems is PowerReviews solving and how is that benefiting you?** We are getting the needed reviews on our site to gain confidence in our product. ### 31. I recommend this service **Rating:** 4.5/5.0 stars **Reviewed by:** Catalin Mihai M. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about PowerReviews?** I like the fact that there are no downtimes, or at least I didn't notice them. **What do you dislike about PowerReviews?** The fact that I have to change my password every so often, but I understand this need **Recommendations to others considering PowerReviews:** A very useful application and very easy to implement **What problems is PowerReviews solving and how is that benefiting you?** It's our reviews solution. With Power Reviews we brought a lot of features to the reviews mode ### 32. Decent review functionality but no extras **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2022 **What do you like best about PowerReviews?** Basic review functionality was solid, account manager was responsive **What do you dislike about PowerReviews?** Metrics dashboard was buggy. Slow review growth. Syndication options were limited - the one we needed was "on their roadmap" for about a year before we left. **What problems is PowerReviews solving and how is that benefiting you?** They were helping us with product reviews. ### 33. One of the best reviews tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about PowerReviews?** Easy integration Detailed documentation All features that you need (verified buyer, email collection and reminders, social media integration, reports, customers can upload also videos amd pictures) **What do you dislike about PowerReviews?** Email templates are a little bit restricted to customize them. An option to display all reviews from a customer and to create a page i his account for example **What problems is PowerReviews solving and how is that benefiting you?** A review tool can increase the customer experience and the trist for a brand or a product ### 34. For a medium-sized online retailer, Power Reviews meets our needs. **Rating:** 4.5/5.0 stars **Reviewed by:** Emily B. | Director, Digital and Growth Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2021 **What do you like best about PowerReviews?** Our support team is proactive and helpful. They recommend features we can take advantage of with our existing contract without requiring upgrades or additional paid solutions. When we've changed our processes and had technical challenges, the team was responsive and helpful and worked with us until we fixed the problem. **What do you dislike about PowerReviews?** The way we've implemented the solution doesn't allow us much flexibility. Unfortunately neither I (on the client side) or the account team has much background on why our solution works the way it does. **What problems is PowerReviews solving and how is that benefiting you?** It's critical that customers can share their honest feedback of our products so as people are considering them they understand if the product will meet their needs. We also use the ratings to impact our search results order. ### 35. Power Reviews is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2022 **What do you like best about PowerReviews?** I like that Power Reviews verifies reviews before I review them to respond. I also like the response I get from my contacts if I have questions. **What do you dislike about PowerReviews?** The analytics could be better visually, but I can get the information I need for the executives each month. **What problems is PowerReviews solving and how is that benefiting you?** Power Reviews is helping us decide how we want reviews to show up on our new website. ### 36. Easy Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about PowerReviews?** Out-of-the-box solutions and Plugins. The integration was extremely easy, especially with the ui. They have a good admin website to configure the application accordingly. Good IT support when needed. We were able to go to production in a couple of weeks **What do you dislike about PowerReviews?** Some documents are outdated - API docs. But I see that they are improving **What problems is PowerReviews solving and how is that benefiting you?** Easy integration and out of box solutions meant less maintenance. we were looking for a better review solution and Power reviews was perfect. ### 37. Allows retailers & other companies to skew reviews and hide bad reviews **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2020 **What do you like best about PowerReviews?** Not sure. Virtually no training was provided to our team. In addition, the platform is incomplete for user-friendliness factors like search. **What do you dislike about PowerReviews?** PowerReviews allow company to hide all negative reviews. This allows unfair representation of consumer sentiment and feedback about products. **Recommendations to others considering PowerReviews:** Do not use this review platform. Allows retailers to be dishonest about product flaws and complaints. You may want to DISTRUST any company using PowerReviews on their ecommerce platform. **What problems is PowerReviews solving and how is that benefiting you?** Dissatisfied with product. Ruins my faith in online reviews. The company I was with that used PowerReviews was able to manipulate its reviews of products, suppressing bad reviews and posting fake reviews. **Official Response from Andrew Smith:** > Thank you very much for your feedback, and for your concern about authenticity in user generated content collected across our brand and retail partners. At PowerReviews, authenticity is one of the core values our business was founded on, and we adhere to a strict Authenticity Policy when it comes to all content collected and shared by our clients. More on our policy here: https://help.powerreviews.com/Content/Policies/Authenticity%20Policy.htm?Highlight=authenticity Our client facing teams are trained on this policy and take it very seriously, so we will never advocate for any misrepresentation of ratings. In fact, we take it so seriously we have actually refused to do business with brands and retailers who do not meet these ethical standards in the past. If you have a specific example of a review you submitted that was unpublished, please reach out to us with more details so we can investigate and provide clarity at your earliest convenience at marketing@powerreviews.com. We will then explore directly with the brand and retailer (i.e. our client) that you were attempting to leave feedback for. ### 38. Easy to work with. **Rating:** 5.0/5.0 stars **Reviewed by:** Julie H. | Associate Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2022 **What do you like best about PowerReviews?** We've been very happy with PowerReviews over the years. Their platform is easy to use and integrated into our site well. **What do you dislike about PowerReviews?** The reviews can sometimes be slower to load in the site but improvements have been made to help with the load speed. **What problems is PowerReviews solving and how is that benefiting you?** Our customers can review our products, and our brand has experienced a positive lift resulting in more sales. ### 39. Great Review Site **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Machinery | Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2021 **What do you like best about PowerReviews?** Very easy to navigate with reports being simple to run. Customer service is great and we always get the feedback we need. Approval process is simple and allows us to get through a lot of reviews quickly. **What do you dislike about PowerReviews?** There is nothing that I can think of that is missing from this product. Any issues we may have are more on our end than their end, as we should just be more clear in our review email. **Recommendations to others considering PowerReviews:** Creates an easy and effective way to add reviews to your website. **What problems is PowerReviews solving and how is that benefiting you?** Creates a legitimate review process that we can add to our website so people looking for product can see what others have experienced. Also a great resource for marketing material as we can use the best reviews on social media. ### 40. PowerReviews - The best user-generated content solution. **Rating:** 5.0/5.0 stars **Reviewed by:** Timothy L. | Ecommerce Merchandising Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2021 **What do you like best about PowerReviews?** PowerReviews is easy to install, easy to use, and easy to maintain. It's the best solution I have found to collect and display user generated reviews, collect and answer customer questions on the site, and syndicate the content to your partners. It's a good value, and the people we have worked with (since 2007!) have always been friendly and helpful. **What do you dislike about PowerReviews?** Not too much to dislike - I also work with other services (in order to work with their clients) and I wish they had the open-network view that PowerReviews does. The work itself is sometimes repetitive, but that's more the cause of having lots of content. **What problems is PowerReviews solving and how is that benefiting you?** Moderating, displaying and syndicating customer content on our website. We have gotten huge amounts of good feedback from customers on our products, and that's so important when you are shifting toward an ecommerce-first model. Content such as reviews and customer questions are key to good customer experience. **Official Response from Sarah Cougill:** > Hi Tim! Thanks for taking the time to leave us a thoughtful review. I know I speak for us all when I say we love working with you! All the best, -Sarah from PowerReviews ### 41. SNIPES Review **Rating:** 5.0/5.0 stars **Reviewed by:** Max Y. | Product Copywriter, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2021 **What do you like best about PowerReviews?** PowerReviews brings all different types of interaction to our website that we have never been able to utilize before. With reviews and questions & answers that include user-generated content, we are truly creating a community and tapping into a social aspect of our site that goes beyond social media and e-mail. I can't thank the team enough for how they have helped us in implementing this new platform for our website. **What do you dislike about PowerReviews?** PowerReviews is used by many other retailers in our space, so it is a challenge to create a truly unique experience for our consumers. This is not a "dislike" so much as it is a testament to PowerReviews' amazing services. Everyone wants to use the best in the business! Also, we would love if PowerReviews had a wider range of systems that it could integrate with. Getting PowerReviews hooked up to our backend in systems like Salesforce, FlexEngage, or Cordial would be a dream come true. **Recommendations to others considering PowerReviews:** Don't waste any time! You need this platform for your site, especially if you are in retail. **What problems is PowerReviews solving and how is that benefiting you?** We are gathering data around this now, but the benefits are immense. I have to reiterate the community aspect of PowerReviews because it allows for an insanely wide range of review content to populate on your site with the syndicated reviews. Additionally, the reviews allow for users to spend way more time on site and eventually those users convert into customers! The numbers will show that products with a large amount of reviews are far more likely to be purchased. **Official Response from Sarah Cougill:** > Hi Max! Thanks for taking the time to leave us such a thoughtful review. LOVE to hear that you're getting so much value from our relationship, and feel like you're building a real community. :) Keep up the amazing work! -Sarah from PowerReviews ### 42. Great product with even better service. **Rating:** 5.0/5.0 stars **Reviewed by:** Richard M. | Product Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2021 **What do you like best about PowerReviews?** Power Reviews has comprehensive documentation, a skilled and well-oiled implementation team, and an extremely knowledgeable account management staff. Product reviews not only create a great user experience for our customers but also gives us the tools (API and portal) that allow us to analyze and maintain our review and UGC content and associated data. Every time we think of something we would like to do with Power Reviews or its data, Power Reviews already has that feature or functionality set up and waiting for us. **What do you dislike about PowerReviews?** I cannot think of anything that I dislike. Every experience I have had with the Power Reviews portal and associates has been top-notch. Their portal is well designed, responsive, and has a robust feature set. Their API is well documented and allows us to access our data in totality or as granularly as we want or need. **Recommendations to others considering PowerReviews:** The sooner you sign up and start using their platform, the better off your business will be. **What problems is PowerReviews solving and how is that benefiting you?** Product reviews, questions and answers, and soon UGC. I cannot wait to implement the entire suite of Power Reviews products on my employer's e-commerce site. We have been able to prove to new customers the quality of our products from verified users. This makes our new customers feel much more comfortable completing their first purchase with us. **Official Response from Sarah Cougill:** > Thanks, Richard for such a kind review! We are proud of our implementation & account teams' level of service - glad to hear you've had a great experience with them. -Sarah from PowerReviews ### 43. Allie & Kylie are great to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Alex L. | Web Content Associate Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 21, 2021 **What do you like best about PowerReviews?** The Power Reviews team provides prompt responses to any questions that we have. **What do you dislike about PowerReviews?** It would be nice to receive proactive updates on how the syndication process is coming along after submission. **What problems is PowerReviews solving and how is that benefiting you?** We are looking to implement feedless and will prioritize for 2022. ### 44. Great platform, service and cost **Rating:** 5.0/5.0 stars **Reviewed by:** Derek A. | Vice President Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2021 **What do you like best about PowerReviews?** There's a bunch of review platforms out there, many of which will capture reviews that live only on your site. When you start thinking about syndication, though, it comes down to Power Reviews and Bazaar Voice. For the cost, Power Reviews is the best, and I continue to find Bazaar Voice operates in a nearly mafia-like manner, going as far as to hold syndication to places like Walmart hostage unless you pay them additional fees. Power Reviews' team has been great to work with and they keep innovating. **What do you dislike about PowerReviews?** It doesn't seem to have the "cachet" that Bazaar Voice has, which means you sometimes need to fight your way through in some areas when dealing with larger players. **What problems is PowerReviews solving and how is that benefiting you?** Capturing and syndicating customer reviews. Have been able to increase conversion rates and generate reviews that help with new product launches on our site and on retailers' sites. **Official Response from Sarah Cougill:** > Thanks, Derek for your helpful and kind review! Love to hear that you've had great service and find the tech innovative. All the best! -Sarah from PowerReviews ### 45. Great products and even better customer service. **Rating:** 4.5/5.0 stars **Reviewed by:** matt s. | Digital Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2021 **What do you like best about PowerReviews?** The platform is extremely easy to moderate reviews, collect analytics, and explore the content that customers are providing in their reviews. But most of all I like the amazing customer service and relationship we have had with our account managers for several years. **What do you dislike about PowerReviews?** There are a few companies that do not integrate well with PowerReviews (at no fault of PowerReviews), and while unfortunate it is not something that causes us to lose any sleep at night. We know that the team at PowerReviews is working hard to ensure that we can syndicate the maximum number of reviews to as many partners as possible. **What problems is PowerReviews solving and how is that benefiting you?** Currently, we are working with PowerReviews to share data and review content with TurnTo via a specific API key that would be provided to TurnTo. This is something that I am not well versed in, but our account manager is working hard to figure out for us! We believe this will result in more reviews out there that will help increase conversion rates on our products. **Official Response from Sarah Cougill:** > Hi Matt, thanks for your kind and thoughtful review! Love to hear you've had great customer service and have built a relationship with your AMs. Will definitely pass your integrations feedback onto the team. All the best! -Sarah from PowerReviews ### 46. Power Reviews is the Best Review Platform for Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie S. | Senior Ecommerce & Business Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2021 **What do you like best about PowerReviews?** I have worked with a lot of review platforms over the years and Power Reviews is by far the best. Everyone I have worked with--from my direct account team to the implementation teams--have all been amazing and helpful in every way. They take a very hands-on service approach with every project, ensuring tasks are outlined in detail and weekly check-ins are had. Power Reviews is also constantly working on new updates, integrations and imrpovements and akes the feedback of their customers into account with any updates they make. **What do you dislike about PowerReviews?** There is nothing I dislike about any of the people we work with. I do feel that the UI of the platform is a little hard to navigate at first, but our account team helped walk us through where to find everything! **Recommendations to others considering PowerReviews:** There are several review platforms on the market, but none of them have the level of support that you will find at Power Reviews. Power Reviews has many exciting things in the works this year that will push them even further ahead of other review services. **What problems is PowerReviews solving and how is that benefiting you?** One of our brands was using a very simple review app through Shopify until recently and we've already had more reviews through Power Reviews in the last month than we obtained in several years! We are also excited about having our reviews easily syndicated to Walmart and Amazon. **Official Response from Sarah Cougill:** > Hi Stephanie, thanks for taking the time to leave us such a kind and thoughtful review! We are so glad to hear you're loving the service across the board. All the best! -Sarah from PowerReviews ### 47. PowerReviews Feedback **Rating:** 3.5/5.0 stars **Reviewed by:** Justine R. | Assistant Site Merchandiser, Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2021 **What do you like best about PowerReviews?** -The communication with our account managers is great -Our account managers are available whenever we need help -We have monthly calls to discuss projects/concerns -Syndicating our reviews has been simple -Our account manager sends us informational blogs that are beneficial when trying to understand our customer **What do you dislike about PowerReviews?** -The load time on our PDPs is prolonged -We can't leverage older images from Instagram for UGC -Would love the ability to show reviews from our country only -Wish we could bulk upload user handles for UGC -Sampling is costly- it would be helpful to test out the program first before committing to such a high pricepoint -Adding UGC is not instant -The search/filtering system for UGC is not very user friendly -We can't have two social accounts for UGC to separate our US/UK social content -Wish we could syndicate reviews from other platforms on to our site (Sephora, Ulta, Macys, etc) **Recommendations to others considering PowerReviews:** Do some competitive research to make sure Power Reviews is the platform for you. Think about the different feature that would be beneficial to you and your company. **What problems is PowerReviews solving and how is that benefiting you?** -They are helping us get UGC on-site, which will ultimately help drive conversion -We are also working on getting an automated purchasing email to drive more reviews on site -We are working with our dev team to roll out the IRL gallery **Official Response from Sarah Cougill:** > Hi Justine, thanks for taking the time to leave us a thoughtful review! Will definitely share your feedback with the relevant teams. If you haven't already, I'm sure your success team would love to hear this constructive feedback. A few of these bullets - like filtering the review display by country, user-friendly search/filters, load time, etc - may be able to be accommodated. All the best! -Sarah from PowerReviews ### 48. PowerReviews Values Client Success **Rating:** 4.0/5.0 stars **Reviewed by:** Kimi K. | Account Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2021 **What do you like best about PowerReviews?** As an account manager at a boutique digital agency, client services and strategic guidance are of paramount importance in the vendors I engage with for my clients. PowerReviews does not disappoint on that front. During the vetting process my contact was thorough, engaged and thoughtful to my clients' needs and constraints. The ongoing support post-implementation has shown PWR to be engaged and invested in the best solution and success of my client. They come with new ideas and innovative interactions to maximize the exposure of product reviews and look for deeper insights into customer feedback that can help the brand. **What do you dislike about PowerReviews?** My only real challenge with PWR is the backend platform. It's not overly intuitive and can be cumbersome to get to the data you are looking to get. That being said, the PWR client services team is always available to pull data and review with you so that informed decisions can be made. **What problems is PowerReviews solving and how is that benefiting you?** As a digital marketer, I recognize the importance and weight of user-generated reviews. PWR is helping my client give consumers a voice to the experience of using their products, which is invaluable. The platform also provides us with additional exposure through search, and gives us a lot of feedback for both product development and consumer experience. **Official Response from Sarah Cougill:** > Hi Kimi, thanks for taking the time to leave us a thoughtful and kind review! Always good to hear our customer success teams are being strategic, thorough, engaged, and innovative. Will pass your feedback about the backend on to the team. All the best! -Sarah from PowerReviews ### 49. Great Partnership and Easy to Navigate Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2022 **What do you like best about PowerReviews?** Our account team is the most attentive and communicative of any supplier I have worked with. I am confident we are in good hands. **What do you dislike about PowerReviews?** Support documentation for email implementation is lacking and misleading, but the tech support team worked with us every step of the way to ensure success. **What problems is PowerReviews solving and how is that benefiting you?** We aim to anticipate customer needs before they are realized to deliver a best-in-class shopping experience. Improvement in key metrics strongly correlates with our inclusion of ratings and reviews on PDPs. ### 50. Great experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2022 **What do you like best about PowerReviews?** Great communication, personalized service **What do you dislike about PowerReviews?** I had no issues, the team was very helpful **What problems is PowerReviews solving and how is that benefiting you?** We've been able to show everyone how amazing our products are through actual product trials ## PowerReviews Discussions - [How can PowerReviews be trusted by consumers when companies can unpublish unfavorable reviews?](https://www.g2.com/discussions/34711-how-can-powerreviews-be-trusted-by-consumers-when-companies-can-unpublish-unfavorable-reviews) - 1 comment, 2 upvotes - [How do we integrate other media rich platforms like IG into the PR environment?](https://www.g2.com/discussions/how-do-we-integrate-other-media-rich-platforms-like-ig-into-the-pr-environment) - 1 comment, 1 upvote - [How do you deal with management that instructs you to suppress negative reviews?](https://www.g2.com/discussions/36585-how-do-you-deal-with-management-that-instructs-you-to-suppress-negative-reviews) - 2 comments - [View PowerReviews pricing details and edition comparison](https://www.g2.com/products/powerreviews/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-04+02%3A31%3A35+-0500&secure%5Bsession_id%5D=d27ce910-1969-4ece-a143-a10659c6b10f&secure%5Btoken%5D=b90621c28b9901217e65734dfc0c82d11227e6f8188e703c7f292e17cacec6cb&format=llm_user) ## PowerReviews Integrations - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## PowerReviews Features **Collection** - Authentification - Review Forms - Personalization - Engagement - Community Q&A **Visual UGC** - Campaign Customization - Widget Customization - Widget - Media Library **Reporting & Analytics - Digital Product Sampling** - Enables businesses to segment and target customers based on demographics, behavior, and location. - Provides dashboards to track marketing campaign insights and product performance metrics. - Delivers detailed reports and insights on sample distribution and consumer engagement. - Evaluates how sample recipients convert into paying customers. - Measures the return on investment of sampling campaigns through detailed analytics. **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Integrations** - Social Media - Content Creation - Marketing Automation - Rights Management **Feedback - Digital Product Sampling** - Facilitates the collection of consumer reviews, ratings, testimonials, and feedback for sampled products. - Provides tools to manage and showcase user-generated content for marketing purposes. **Use Cases** - E-commerce - Retail - Customer Service **Support** - Onboarding - 24/7 Client Support **AI - Digital Product Sampling** - Utilizes AI algorithms to identify and segment the most relevant audience based on behavior and preferences. - Personalizes sampling campaigns based on user behavior and historical data using AI. **Administration** - Incentives - Syndication - Insights - Content - Sampling **Performance** - UGC Analytics - Lazy-Loading **Display Options** - Badges - Widgets - Integration & APIs ## Top PowerReviews Alternatives - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - 4.2/5.0 (793 reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) - 4.3/5.0 (255 reviews) - [Reviews.io](https://www.g2.com/products/reviews-io/reviews) - 4.8/5.0 (637 reviews)