# Openforce Reviews **Vendor:** Openforce **Category:** [Contractor Management Software](https://www.g2.com/categories/contractor-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 18 ## About Openforce Openforce's industry-leading contractor management platform combines award-winning software, tailored insurance solutions, and expert support to streamline every stage of the independent contractor lifecycle. From recruiting and onboarding to payments, insurance, and retention, Openforce simplifies operations and safeguards businesses against misclassification risks. Our proven track record and data-driven results make us the top choice for contractor management solutions: 24 years serving contracting companies & independent contractors 1.3M+ platform users $4.5B in annual payments processed 62K independent contractors paid weekly 94% faster onboarding 164 misclassification claims mitigated, preventing $10M+ in damages 12X increase in independent contractor recruitment funnels 3X boost in independent contractor retention 190K independent contractors benefiting from exclusive discounts $25M in independent contractor cash advances 40% savings on insurance with usage-based premiums $0 down payments for independent contractor insurance 0% premium rate increase for 7 years (Occupational Accident) Openforce delivers the technology, expertise, and results to power your contractor workforce with confidence. ## Openforce Pros & Cons **What users like:** - Users love the **ease of use** of Openforce, finding it simple and convenient to organize their pay and insurance. (11 reviews) - Users commend the **exceptional customer support** of Openforce, highlighting prompt responses and effective issue resolution. (7 reviews) - Users appreciate the **easy access** and organization of Openforce, streamlining their experience with a user-friendly app. (4 reviews) - Users praise the **helpful client and legal teams** of Openforce, always providing quick assistance and support. (4 reviews) - Users praise the **timely payments** from Openforce, appreciating fast deposits and seamless pay management. (4 reviews) - Users value the **reliable customer service** of Openforce, appreciating the quick assistance and knowledgeable support teams. (3 reviews) - Response Time (3 reviews) - Time-saving (3 reviews) - Users value the **fast response** of Openforce's support team, ensuring quick resolutions and assistance when needed. (2 reviews) - Navigation Ease (2 reviews) **What users dislike:** - Users frequently report **poor customer support** , experiencing confusion and frustration due to unhelpful and inconsistent service. (3 reviews) - Users find **poor navigation** in Openforce, leading to slow performance and difficulty accessing key areas. (3 reviews) - Users express frustration over the **lack of phone support** , with long wait times and inadequate assistance for contractors. (2 reviews) - Users express frustration over the **long waiting time** for customer service, impacting their overall satisfaction with Openforce. (2 reviews) - Users face **upload issues** with Openforce, including document deletions, freezing, and difficulty finding upload areas. (2 reviews) - Users find **difficult reporting** on compliance matters with OpenForce, limiting their ability to generate necessary reports. (1 reviews) - Users experience significant frustration with the **unreliable customer service** of Openforce, leading to confusion and delays. (1 reviews) - Users express frustration over **insufficient details** from Openforce’s customer service, often leading to confusion and unresolved issues. (1 reviews) - Users feel limited by **restricted reporting options** in OpenForce, particularly affecting compliance team functionality. (1 reviews) - Users experience significant frustration with **login issues and customer service** , often facing confusion and repeated follow-ups. (1 reviews) ## Openforce Reviews ### 1. Always there to help **Rating:** 5.0/5.0 stars **Reviewed by:** Riley K. | Corporate Finance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2025 **What do you like best about Openforce?** The Clientcare team and legal team are top tier. They are always knowledgeable, quick to assist, and if they have to research or ask for assistance they always get back in a timely manner. The system is user friendly on both vendor and client side, and in transportation ease of technology is great for a majority of users. Transportation runs fast and is always changing so we need to have answers fast and for a driver they just want to do what's needed and get back to work. **What do you dislike about Openforce?** I would say my biggest dislike is the general customer service team that contractors speak with when they call in. Many times we direct contractors to Openforce customer service for personal information changes, pay details, or to inquire on garnishment details. Majority of drivers will contact me back more upset or more confused than when I sent them. One example they'll be told by customer service they don't have garnishment details, but the legal docs are in the contractors document vault on Openforce. One day just to test I was sitting with a driver when we called for a simple direct deposit update. First 2 reps said they couldn't assist and that the client (us) would have to assist which we don't even have access to. The 3rd time we called, that rep was more than happy to assist the driver to get it updated. Recently we went through a large project, to change a log in email and phone number I had 2 drivers both call 5 times, each time they were told it was updated and they would receive details to reset password within 24 hours. It finally took them being so frustrated that I called the clientcare team and a rep there was able to update everything right on the phone, I could instantly see the user access update to new email, and the driver was able to do password reset to complete the 5 minute task they needed to do. I'm not sure if the general customer service is an outsource company or what, but there is a major shortfall there in their ability to complete simple things for a contractor. **What problems is Openforce solving and how is that benefiting you?** 3rd party Contracting and settlement issue and housing for 1099 independent contractors. W Majority of our contract base is in the state of Illinois which has very specific rules around 1099 laws. Using Openforce gives us that sense of a little relief as it's easy for us to issue settlements and house all important contractor documents where they can access their information whenever they need it. ### 2. OpenForce has been amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Hayley W. | IC Settlement Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Openforce?** I have worked with a number of third party settlement processing companies, and OpenForce is by far my favorite! The OpenForce team is very supportive and they always respond to my inquiries quickly. If we ever encounter any issues, they are more than willing to assist us and find solutions to resolve the problem. They are also flexible and open to making changes that accommodate our workflows. **What do you dislike about Openforce?** The only concern we have with OpenForce is on the compliance side. I do not work on the compliance team, but they have voiced that they would like to have more options to generate reports. **What problems is Openforce solving and how is that benefiting you?** OpenForce provides our drivers with Occupational Accident insurance, which is extremely valuable in our line of work. They also provide the drivers with the option to enroll into cargo insurance and WUD insurance. OpenForce makes my life so much easier with their efficient and accurate settlement processing. We ### 3. Excellent tool for onboarding and compliance **Rating:** 5.0/5.0 stars **Reviewed by:** Jaime M. M. | Senior Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2025 **What do you like best about Openforce?** The team and their response. The ownership each member takes of the processes **What do you dislike about Openforce?** Sometimes it isn't as user-friendly or intuitive as one would prefer. **What problems is Openforce solving and how is that benefiting you?** Streamlined onboarding processes ### 4. Reliable third party billing service **Rating:** 5.0/5.0 stars **Reviewed by:** Colleen V. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Openforce?** Relatively easy website, reliable customer service and support. All features readily available, frequently used **What do you dislike about Openforce?** Search area can be made easier when searching for specifics **What problems is Openforce solving and how is that benefiting you?** Using the service for sub contractors ### 5. Best Decision Ever!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Openforce?** I love that Openforce is a "one stop shop" for onboarding new I/C's and they receive real time communication during the process. Openforce is much more simpler/easier to use than the previous business we used to use. I can easily submit settlements on a weekly basis, with timely processing. Openforce's customer service as been top tier since the ease of integrating their business. I am in contact with customer service weekly and I've always received prompt responses/resolutions to my questions/challenges. I am able to use the portal frequently with the submission of settlments. There are also many other features I have access to with the portal, such as checking the onboarding status of I/C's, etc. **What do you dislike about Openforce?** I've only experienced one downside with Openforce's customer service in over a year. I have chalked it up to the representative not having adequate knowledge of process and therefore provided me with incorrect information. **What problems is Openforce solving and how is that benefiting you?** The problem that Openforce is the decrease in possibility of human error(s) that can be experienced when you have the same person looking at the information from start to finish when trying to calculate contractor's settlements. Downloading the information from our system and then uploading the spreadsheet on the portal has made it so much easier, effecient and cost effective with the amount of time that is being saved now. **Official Response from Openforce Marketing:** > Thank you for sharing your positive experience with Openforce. We are glad to hear that our platform has simplified your processes and provided timely processing for settlements. We appreciate your feedback and look forward to continuing to support your business. ### 6. User Friendly, Simple, Organized **Rating:** 5.0/5.0 stars **Reviewed by:** Shawn H. | Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Openforce?** Openforce is an easy way to keep my pay organized. Everything is combined here. I have one website to log into, which saves me time. I use Openforce multiple times throughout the week. Openforce has a very userfriendly APP and I have never had an issue logging in nor has there been any confusion about how to use the APP. I also have my comerical insurance through Openforce and it is very affordable. **What do you dislike about Openforce?** I do not have any examples of any downsides of using Openforce **What problems is Openforce solving and how is that benefiting you?** Openforce is keeping my income/finanances more orangized. I like the benefit of only having to log into one website. **Official Response from Openforce Marketing:** > We're glad to hear that you find Openforce user-friendly and organized. We strive to make managing your pay and your insurance as simple as possible. ### 7. Awesome customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Laurie L. | Compliance Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2024 **What do you like best about Openforce?** Everyone in Client Services is extremely helpful! The website is very easy to use! I use Openforce all day every day. **What do you dislike about Openforce?** I need to understand how to run the reports more **What problems is Openforce solving and how is that benefiting you?** Keeping track of everyone **Official Response from Openforce Marketing:** > We're thrilled to hear that you find our Client Services team extremely helpful and that you find our platform easy to use! We understand the importance of running reports, and we'd be happy to provide you with the necessary guidance to help you with that. Please feel free to reach out to our support team for assistance with running reports. ### 8. Open Force is Great **Rating:** 5.0/5.0 stars **Reviewed by:** Christine S. | Driver Services/IC Compliance Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2023 **What do you like best about Openforce?** I find Open Force to be user friendly, easy to navigate through the site and their client support is top notch. My rep, Sara Garci and Jason Sugrue are excellent team members and always resolve any issues we have in the quickest manner possible. **What do you dislike about Openforce?** I get a lot of complaints about the customer service team. When my drivers call in for assistance, they either wait on hold for extended periods or do not get the assistance they need **What problems is Openforce solving and how is that benefiting you?** They assist me with all of my driver pay issues or on-boarding issues that drivers are having and make it much easier for the drivers to navigate through the on-boarding process **Official Response from Openforce Marketing:** > Thank you for your 5 star review, Christine! We're honored to simplify processes for you and your drivers and ensure they get paid on time, every time. We realized wait times for contractors to receive support reached a frustrating and unacceptable level. I'm happy to let you know we've expanded our customer service team, and contractors are now experiencing wait times of under 3 minutes! ### 9. Using Openforce for our Contractor Fleet **Rating:** 5.0/5.0 stars **Reviewed by:** Oakley A. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2023 **What do you like best about Openforce?** The thing I like best about Openforce is their customer service. They are usually quick to respond and are always pleasant to deal with. **What do you dislike about Openforce?** I would say the speed of the system can be slow at times. They have improved a little recently and it is better than it was. **What problems is Openforce solving and how is that benefiting you?** Openforce provides the necessary insurance needed for our fleet as well as provide contractor payment services. **Official Response from Openforce Marketing:** > Thank you for the 5 ⭐s Oakley! It's great to hear you’re able to solve the insurance and payment needs for your independent contractors, as well as getting the ongoing support needed to ensure your continued success. As the demand for our technology grows, occasional slowness is not what we want any user to experience—ever. I can assure you we are investing heavily in our technology to continue delivering the most user-friendly and efficient platform and I’m happy to hear you’ve already seen improvement. Last year, we DOUBLED our technology staff, which let us focus on speeding up critical areas of our system including 120x faster bulk document downloads, 22x faster document approvals, 25x faster document uploads and 13x faster load times. ### 10. Good for someone that is tech savy. **Rating:** 4.5/5.0 stars **Reviewed by:** Patrick C. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2023 **What do you like best about Openforce?** They have everything you need for when uploading driving docs. and when it comes to looking at paystubs or getting your tax info. **What do you dislike about Openforce?** The site can be slow at times. When it comes to updating documents, it can be hard to find the right area to upload/update them. **What problems is Openforce solving and how is that benefiting you?** Keeping insureance up to date. **Official Response from Openforce Marketing:** > Patrick, thank you for your kind review. We're glad to hear having critical compliance and insurance docs and settlement data at your fingertips is helping your business thrive. I'm sorry to hear you're experiencing occasional slowness or difficulty uploading new documents. I can assure you we are investing heavily in our technology to continue delivering the most user-friendly and efficient platform. We've already seen significant improvements, but stay tuned as we announce even more time-saving enhancements. ### 11. The good and the bad **Rating:** 3.5/5.0 stars **Reviewed by:** Gary C. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2023 **What do you like best about Openforce?** The fact that they are always updating and trying to make things easier and better to make me more productive **What do you dislike about Openforce?** I found it to be very slow as far as navigating and opening pages **What problems is Openforce solving and how is that benefiting you?** Seem to be putting things more in one area so im not haveing to go through multiple steps **Official Response from Openforce Marketing:** > Gary, thank you for your review and feedback. Maximizing your productivity and efficiency is what we do. We're committed to bringing continuous enhancements to make certain we continue to provide customers like you with the best IC management software available, with the speed and reliability your business needs. Last year we doubled our technology staff and were able to speed up the most used areas of the system anywhere from 13x to 120x! I’m happy to hear you’re already experiencing some of those wins. Cheers to increased productivity! ### 12. Easy to learn and use **Rating:** 4.5/5.0 stars **Reviewed by:** Crystal B. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2023 **What do you like best about Openforce?** I like all of the perks offered! It gives us an edge to be able to offer more to our driver force! **What do you dislike about Openforce?** Nothing that I can think of. All of the users in the office are fond of the service. **What problems is Openforce solving and how is that benefiting you?** Document updating - making sure that we stay compliant! **Official Response from Openforce Marketing:** > Thank you for your review, Crystal! We love that you, your teams, and drivers are fond of their service and experience. We often hear that independent contractors love having access to benefits they wouldn't otherwise qualify for. In fact, our clients typically see a 3x increase in driver retention because of it. Cheers to happy drivers and compliance confidence! ### 13. I've seen great improvements in using Openforce to onboard contractor. **Rating:** 4.5/5.0 stars **Reviewed by:** Dalon M. | Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2023 **What do you like best about Openforce?** Customer Service responds promptly regarding concerns and technical issues. Great customer service. **What do you dislike about Openforce?** Contractors often have issues completing their enrollment due to errors and internal matters. **What problems is Openforce solving and how is that benefiting you?** In my recruiting experience, Openforce helped approve contractors' documents when I had trouble with workflow approvals. **Official Response from Openforce Marketing:** > We appreciate your kind review, Dalon. We strive to not only provide the best technology to help your business run more efficiently, but also quick support and solutions whenever needed. I'm happy to hear your getting such great value from Openforce. Cheers! ### 14. Good & Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron D. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2023 **What do you like best about Openforce?** They have everything you need on openforce, and it's all easy to get to for really anyone using it. **What do you dislike about Openforce?** The site could be a tad faster on document loadings. **What problems is Openforce solving and how is that benefiting you?** Keeping all things up to date with no issues **Official Response from Openforce Marketing:** > Thank you for your 5-star review Aaron. We look forward to continuing supporting your business and your independent contractors' businesses for years to come! ### 15. My experience has been great using Openforce **Rating:** 5.0/5.0 stars **Reviewed by:** Ronnie G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2023 **What do you like best about Openforce?** The simplicity of the website makes using it a breeze. **What do you dislike about Openforce?** I have experienced a few glitches when switching tabs on my account. **What problems is Openforce solving and how is that benefiting you?** Being able to easily organize the fleet. **Official Response from Openforce Marketing:** > Thank you for your 5-star review, Ronnie. 🤩 We're happy to hear your getting great value from Openforce. Cheers to a strong 2023! ### 16. Openforce was a great platform that needed some kinks to iron out. **Rating:** 3.5/5.0 stars **Reviewed by:** Serdailien R. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2023 **What do you like best about Openforce?** availability/easy access of pulling up drivers' documents **What do you dislike about Openforce?** having to delete documents just upload new ones, freezing, constant error screens, refreshing the page constantly **What problems is Openforce solving and how is that benefiting you?** quicker, making it easier to navigate **Official Response from Openforce Marketing:** > We appreciate your feedback on your experience with Openforce. It's great to hear that you find it easy to pull up drivers' documents. We understand the frustration caused by the need to delete documents to upload new ones, as well as the freezing and constant error screens. We are committed to resolving these issues and enhancing the platform to provide a smoother and more efficient experience for our users. Your input is valuable to us as we work to make Openforce a more user-friendly solution for you. ### 17. Independent contractor and Dropoff DFW City Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Ian R. | General Manager, Dallas/ Ft Worth, Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2023 **What do you like best about Openforce?** seamless pay statements and fast deposits. On-time 1099 at the beginning of the year **What do you dislike about Openforce?** slow system responses that seem to be improving **What problems is Openforce solving and how is that benefiting you?** Contractor compliance and weekly pay statements **Official Response from Openforce Marketing:** > Ian, thank you for your review. We’re happy to hear you’re getting such great value from Openforce! We value your insight and will continue to bring the system improvements you need to run a successful and efficient business. ### 18. Professional, ease of use and great customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2023 **What do you like best about Openforce?** Ease of use when processing payroll. Customer service is professional and bery knowledgeable. Ease of use for the independant contractors to enroll online. **What do you dislike about Openforce?** The time it takes for independant contractors to get through to customer service in the phone. The Blue card for the independant contractors takes to long to arrive. **What problems is Openforce solving and how is that benefiting you?** Openforce resolves the issue for occupational insurance. It offers other packages to the independant contractors which helps in finding independant contractors. **Official Response from Openforce Marketing:** > Thank you for your kind review. Paying contractors on time, every time is so important, I’m happy we can make that easier for you. I’m sorry to hear your independent contractors were having difficulty getting through to us, that is not the experience we strive for. I’m happy to report that we’ve recently expanded the IC Support team and wanted to share that ICs are now experiencing very little to ZERO hold times! - [View Openforce pricing details and edition comparison](https://www.g2.com/products/openforce/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-04+07%3A29%3A01+-0500&secure%5Bsession_id%5D=6585352e-319f-4129-8f80-7dc55f61fdae&secure%5Btoken%5D=d0d5fc4e54e28d1699f95507c1b86e6b4cda45eda2f57839f81533238c2d9813&format=llm_user) ## Openforce Features **Platform Basics** - Interoperability - Performance - Portal **Platform Basics** - Payment - Dashboard **Platform Basics** - Performance - Portal **Platform Performance** - Reporting - Application Monitoring **Platform Performance** - Interoperability - Performance - Monitoring **Platform Administration** - Integrations - Compliance - Reporting **Platform Functionality** - Document management - Requalification - Compliance **Platform Content** - Selection Management - Invoicing Tool **Platform Payment Content** - Document management - Invoicing Tool - Wage access **Platform Additional Functionality** - Onboarding - Pre-qualifiation **Platform Additional Functionality** - Reporting - Mobility - Portal ## Top Openforce Alternatives - [Gusto](https://www.g2.com/products/gusto/reviews) - 4.6/5.0 (10,556 reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) - 4.8/5.0 (11,328 reviews) - [Deel Payroll](https://www.g2.com/products/deel-payroll/reviews) - 4.7/5.0 (6,545 reviews)