# Newired Reviews **Vendor:** Newired **Category:** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform) **Average Rating:** 4.6/5.0 **Total Reviews:** 11 ## About Newired Newired is a Digital Adoption Solution designed to drive true User Enablement, empowering individuals not just to use software, but to excel with it. This innovative platform focuses on enhancing user experience by providing real-time, in-app, step-by-step support, ensuring that assistance is available precisely when and where it is needed. By bridging the gap between users and complex software systems, Newired facilitates a smoother transition into new tools and processes. Targeted at business process owners, HR trainers, and other professionals involved in user training and support, Newired transforms traditional manuals and support materials into interactive, contextual experiences. This shift from static documentation to dynamic guidance allows organizations to create a more engaging learning environment. With the integration of Newired AI, the platform's guidance becomes not only smarter and adaptive but also instantly accessible, ensuring that users receive the right support at critical moments in their workflow. Key features of Newired include its ability to deliver contextual help directly within applications, which significantly reduces the learning curve associated with new software. Users can complete tasks more efficiently, leading to faster onboarding and a decrease in errors. The platform enhances productivity by allowing users to focus on their work rather than searching for help or navigating cumbersome manuals. Additionally, Newired requires no coding or system changes, making it an accessible solution for organizations looking to improve user performance without extensive technical resources. The benefits of using Newired extend beyond initial training; it fosters continuous user performance across any web-based application. This ongoing support ensures that users can adapt to changes and updates in software seamlessly, maintaining high levels of efficiency and satisfaction. Whether organizations are launching new tools or training new teams, Newired stands out as a comprehensive solution that not only accelerates performance but also ensures that no user is left behind in the digital transformation journey. ## Newired Reviews ### 1. The best business experience **Rating:** 5.0/5.0 stars **Reviewed by:** Mary M. | Developer program manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2019 **What do you like best about Newired?** Newired provides a satisfactory experience given that it offers a software with very nice features, with the quality of being able to adapt to other software such as CRM suite or Salesforce CRM, simplifying the use of any web application. It is a completely independent tool that adapts to your needs **What do you dislike about Newired?** The technical support is not the best but it could improve, it would be attractive that could be compatible with the mobile and also that its use does not need internet, it would make my job much easier **Recommendations to others considering Newired:** It is a new but promising product that over time will strengthen its weaknesses, has a free version with which you can determine if it is the software you need and that suits your immediate needs **What problems is Newired solving and how is that benefiting you?** I have been able to associate it with other software without any problem, it has also allowed me to use different programs without needing to code them. Another problem solved is that thanks to the ease of its use I have been able to reduce the time and cost in terms of training ### 2. Newired as a help solution to optimize and analyze a website is the best **Rating:** 4.5/5.0 stars **Reviewed by:** Shirley C. | Manager, Capital Markets, Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2019 **What do you like best about Newired?** Allows the user to learn and act on the fly, the solution helps guide, analyze and optimize user flows and experience through the use of interactive guidance layers on top of the corporate web applications of the websites for guided user tours step by step help a whole community that does not know about Newired, is 100% free, its platform is versatile that allows users to design and optimize a variety of paths for the incorporation experience, the user training and the adoption of new software **What do you dislike about Newired?** Problems to associate with the mobile situation, very uncomfortable, since it is very slow, there is not much control in training deployment, change initiatives, control process, support technical, slow in the articulated and complex application flows, the technical support is of very low quality when helping you **Recommendations to others considering Newired:** Allows help management to users, implement routes, modify and select which ones should be show on your website or application and which are waiting for publication, make additional websites for routes of multiple URLs through different applications and use the location function of content to allow users to select their preferred language **What problems is Newired solving and how is that benefiting you?** With Newire I have been able to decrease the time in costs of all kinds, including training, it is a software that besides project management allows me to use several of my other programs without having to make great efforts, it has allowed me to use different software without coding them ### 3. Excellent platform of management **Rating:** 5.0/5.0 stars **Reviewed by:** Basil N. | Developer program manager , Apparel & Fashion, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2019 **What do you like best about Newired?** Newired is a very complete software that makes the level experience better simplifying the use of any other product on the web, it has a version free very solid of 30 days with which we can investigate more in the excellent functions that offers **What do you dislike about Newired?** Without a doubt, the support could improve and assist the complaints in real time, since it can be a problem, also has problems to associate with the mobile situation very uncomfortable **Recommendations to others considering Newired:** It is very easy to use, therefore it would be good to give it a try since this constantly evolving, with the free version you can determine if it's what you need, for example, I loved it. It has helped me a lot in my department and with my work team, it has synchronized us in such a way that now we are more productive in team than before **What problems is Newired solving and how is that benefiting you?** With Newired I have been able to reduce time in costs of all kinds including training, it is a software that in addition to project management allows me to use several of my other programs without having to make great efforts ### 4. Newired is a tool that complements my style **Rating:** 5.0/5.0 stars **Reviewed by:** Michael G. | Manager, Automotive, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2019 **What do you like best about Newired?** With Newired I have simplified the use of our websites, we have been able to track visits and comments from users, I have been able to understand complex processes with this powerful tool, in addition it works very well with SAP and ORACLE, that's great since we use both softwares **What do you dislike about Newired?** It would be more pleasant if you could associate without problem to the mobile, at the beginning it happened to me that it cost me to understand it and the advice provided by the support is not entirely efficient **Recommendations to others considering Newired:** We recommend its use because with the passage of time it will be a very powerful super website management tool and it would not be a bad option to adapt to it now, Newired is promising **What problems is Newired solving and how is that benefiting you?** We wanted to reduce learning curves in order to increase productivity in a short time, which is why we use Newired. I must say that I have been able to associate it with other softwares without any problem, it has generated more free time to perform other activities and compared to others it is economical ### 5. Newired is compatible with almost all the software that I use **Rating:** 4.5/5.0 stars **Reviewed by:** Breann M. M. | Project Manager, Music, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2019 **What do you like best about Newired?** Newired is compatible with almost all the software I use, such as salesforce CRM, Visio and mHelpDesk, which is great for my business needs and productivity within the company. It is a bit difficult to adapt without training but not impossible if care and proper attention is taken **What do you dislike about Newired?** Technical support should improve a little more, meet customer requests as quickly as possible because otherwise they will lose us and we could look for other solutions that serve us as they should be **Recommendations to others considering Newired:** While it is true that it is still new in the market and requires more time to strengthen its weaknesses, it is also true that they give the opportunity to use a free demo to compare their functions, with this they can determine if they like it or not, this is my recommendation since it helps a lot so use this possibility before anything **What problems is Newired solving and how is that benefiting you?** I was looking for software that would allow me to use several of my other software together without the need for coding and this complex task would make it easy, so we decided to try Newired in its free version to try, we do not have so much time using it but we can conclude that it's good despite its obsolete technical support ### 6. Filling the gap between useful and usable **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Machinery | Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2019 **What do you like best about Newired?** It is easy to use and configure. It can work on premise to keep the data inside the company. **What do you dislike about Newired?** Still haven't found any features i dislike **What problems is Newired solving and how is that benefiting you?** Many useful softwares are changing the way we manage our business, however sometimes these customized softwares do not have user friendly interfaces or procedures. Newired fills this gap...and it is easy to use ### 7. A very easy to use and fast tool **Rating:** 4.5/5.0 stars **Reviewed by:** Pepe l. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2018 **What do you like best about Newired?** Newired is a business tool that simplifies the use of any web application. Do you want to perform a specific function and don't know how? Newired helps you. Do you want to have a "journey" of the application you are using? Newired guides you step by step through the menus and functions. Do you want to inform and train your users and customers about the new features available? Newired does it without costly training sessions. It is completely independent of the application it refers to and adapts dynamically. In complex application processes, it helps you better understand what you are doing, ensuring that you are always doing the right thing. **What do you dislike about Newired?** Due to its young age, it may be a bit slow in articulated and complex application flows. On the other hand, new versions that enhance performance and features are frequently available. **What problems is Newired solving and how is that benefiting you?** Significantly reduce the time and cost of training and the time to market for new applications. ### 8. A very easy and fast tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Graphic Design | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2018 **What do you like best about Newired?** An easy and quick tool to use, and if we combine these two things, it creates a very comfortable experience for the user. **What do you dislike about Newired?** The interface can be somewhat complicated, but it has a customer service. **What problems is Newired solving and how is that benefiting you?** Reduce the time and cost in the market ### 9. Newired - Managing UX **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2017 **What do you like best about Newired?** Newired is an enterprise tool that simplifies the approach to using any web application. Do you want to do a specific function and you don't know how? Newired helps you. Do you want to have a "journey" of the application you are using? Newired guides you through menus and functions step by step. Do you want to inform and train your users and customers about the new features available? Newired does it without expensive training sessions. It is completely independent of the application to which it refers, and to which it adapts dynamically. In complex application processes, it helps you to better understand what you are doing, sure that you always doing the right thing. **What do you dislike about Newired?** Because of the young age, it may be a bit slow in articulated and complex application flows. On the other hand, new releases that increase performance and functions are frequently available. **What problems is Newired solving and how is that benefiting you?** Significantly reduce time and cost in training and time to market of new application ### 10. Fast and Easy Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Khyati D. | Senior Brand Manager, Publishing, Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2017 **What do you like best about Newired?** Fast and easy tool to use and it creates a seemless experience for the user. **What do you dislike about Newired?** The application flows are a bit complex, but they provide great customer service. **What problems is Newired solving and how is that benefiting you?** Since the tool is so easy to use, you have less dependancy on the technical team and can be used cross functionally by various departments. ### 11. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** January 29, 2018 **What do you like best about Newired?** Easy to use. Very user friendly can learn in a few hours **What do you dislike about Newired?** Maybe if the app was mobile friendly it would be better **What problems is Newired solving and how is that benefiting you?** Not allowed to talk about it ## Newired Discussions - [If a user uses two or more applications, how do we count this?](https://www.g2.com/discussions/if-a-user-uses-two-or-more-applications-how-do-we-count-this) - 1 comment, 1 upvote - [How many Journey creators can I have comprised in the license?](https://www.g2.com/discussions/how-many-journey-creators-can-i-have-comprised-in-the-license) - 1 comment, 1 upvote - [Do I have a limit of Journeys or Tips I can create?](https://www.g2.com/discussions/do-i-have-a-limit-of-journeys-or-tips-i-can-create) - 1 comment, 1 upvote - [Shall I purchase different licenses to deploy Newired on test environments and live on the target application?](https://www.g2.com/discussions/shall-i-purchase-different-licenses-to-deploy-newired-on-test-environments-and-live-on-the-target-application) - 1 comment, 1 upvote - [View Newired pricing details and edition comparison](https://www.g2.com/products/newired/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-04+07%3A14%3A04+-0500&secure%5Bsession_id%5D=2c5b95d9-8fac-40ca-9c7a-eb13c3b09278&secure%5Btoken%5D=189f282ed362af2203f6d9d2c7f487912a6a4ca76e3482d65a84fe0e3fd68648&format=llm_user) ## Newired Integrations - [HubSpot Commerce Hub](https://www.g2.com/products/hubspot-commerce-hub/reviews) - [HubSpot CRM Integration for Jira](https://www.g2.com/products/hubspot-crm-integration-for-jira/reviews) - [Microsoft Dynamics CRM](https://www.g2.com/products/touchstone-crm-microsoft-dynamics-crm/reviews) - [Microsoft Dynamics CRM](https://www.g2.com/products/microsoft-dynamics-crm-0b682591-6b04-46db-a455-0202f27c2db4/reviews) - [Microsoft Dynamics NAV](https://www.g2.com/products/microsoft-dynamics-nav/reviews) - [NetSuite](https://www.g2.com/products/netsuite/reviews) - [NetSuite CRM](https://www.g2.com/products/netsuite-crm/reviews) - [Oracle ERP Cloud](https://www.g2.com/products/oracle-erp-cloud/reviews) - [Oracle Sales Cloud](https://www.g2.com/products/oracle-sales-cloud/reviews) - [Polarion](https://www.g2.com/products/polarion/reviews) - [Sage](https://www.g2.com/products/sage-2026-03-09/reviews) - [SAGE](https://www.g2.com/products/decoverai-sage/reviews) - [Salesforce](https://www.g2.com/products/prudent-consulting-salesforce/reviews) - [Salesforce](https://www.g2.com/products/next-consult-salesforce/reviews) - [ServiceNow](https://www.g2.com/products/servicenow/reviews) - [Tech Cloud ERP](https://www.g2.com/products/tech-cloud-erp/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-zoho-crm/reviews) ## Newired Features **User Analysis** - Survey Implementation - Data Analysis **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Platform Basics - Digital Adoption Platform** - Integration - Communications **Analytics - Digital Adoption Platform** - Analytics **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning ## Top Newired Alternatives - [Whatfix](https://www.g2.com/products/whatfix/reviews) - 4.6/5.0 (518 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,693 reviews) - [WalkMe](https://www.g2.com/products/walkme/reviews) - 4.5/5.0 (550 reviews)