# interakt Reviews
**Vendor:** Interakt  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 3
## About interakt
Interakt is a simple All-In-One Customer Engagement and Support suite which helps you capture, engage and retain all your valuable users and customers. Capture: Acquire new leads through exit popups, notifications, live chat and custom forms. Engage: Use email marketing/automation, web/push notifications and automated chat triggers to engage your customers and increase conversions. Retain: Segment and manage leads and user activity data through in-built CRM. Provide real-time 24/7 support through live chat, helpdesk and a knowledge-base. All this and more through a one time simple javascript integration.




## interakt Reviews
  ### 1. Great platform for business who wants to sell on whatsapp and maintain good after sales service

**Rating:** 5.0/5.0 stars

**Reviewed by:** Harshit  P. | Sales Development rep, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 23, 2022

**What do you like best about interakt?**

Skyrocket your sale with Interakt platform. Very nice platform for selling the products on WhatsApp, streamlining the sales and support process with multi-staff login shared team inbox, notify your customers on WhatsApp,  also send enticing offers to your customers on WhatsApp in bulk!

**What do you dislike about interakt?**

you will get 14 day free trial period but they didn't work on any query or integration. so what is the meaning of trial?

**What problems is interakt solving and how is that benefiting you?**

Totally a one-stop WhatsApp Business platform that helps your business grow much faster than average.

  ### 2. Great app for startups to grow faster using this app

**Rating:** 5.0/5.0 stars

**Reviewed by:** Harshit P. | Business Development Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 15, 2022

**What do you like best about interakt?**

The best feature I liked is about developing a e-commerce channel which integrated with WhatsApp.

**What do you dislike about interakt?**

In intial stage plan seems to be expensive side, but now when we started generating revenue through this. It's seems to more worth buying it

**What problems is interakt solving and how is that benefiting you?**

It helps me to send campaign to people for any event in very easy way, we can send the campaign to huge audience in one shot.

  ### 3. Cheaper and easier than Intercom

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 15, 2017

**What do you like best about interakt?**

If you aren't a developer and need to push a MVP, then interakt is definately the best for you.

**What do you dislike about interakt?**

The design could be better and it is not really usable for multi lingual purposes.

**What problems is interakt solving and how is that benefiting you?**

Keeping contact with clients from prospects to actual users.



- [View interakt pricing details and edition comparison](https://www.g2.com/products/interakt/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-04+06%3A00%3A30+-0500&secure%5Bsession_id%5D=53f43dec-4bb6-47dd-8c65-e36ed0bb9459&secure%5Btoken%5D=3ede387e06264281719a95367bb6cecce34148a4adbfe4a657ce2d891d9bcd0f&format=llm_user)

## interakt Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Connectors**
- API Integration
- Types of Connectors 

**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing

**Security**
- Encryption

**Generative AI**
- AI Text Generation
- AI Text Summarization

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

**Integration **
- Data Integration 
- Application Integration 

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Automation**
- Workload Deployment 

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

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