HaloPSA Reviews & Product Details

It simply feels like a very modern PSA compared to competitors. I really like that it’s designed to integrate with a wide range of other products and platforms, and that it can be customised to fit different needs. Review collected by and hosted on G2.com.

The level of customisation can feel overwhelming. While the company that onboarded us helped get the basics set up, it still took us more than a year to get to a better place and really get the most out of it. Review collected by and hosted on G2.com.

HaloPSA is an integral part of our day-to-day business. Used for ticketing, it integrates with the other tools we use, to gather all client issues in one place. Acronis, NinjaOne and Hudu integrate with HaloPSA.

We can sync our billing to Quickbooks to make sure nothing slips through the cracks in terms of billing.

Automation and workflows is where HaloPSA shines, allowing you to customize the platform to how an MSP does business, rather than having the MSP adapt to the tool.

While the price is higher than other basic solutions, once you use the power of HaloPSA, the price no longer becomes an issues.

We also like the modern UI, as opposed to the 2 other big players in the space which seem outdated. Review collected by and hosted on G2.com.

It can be overwhelming to start, so we did have to hire an onboarding team to really help us get it off the ground. Review collected by and hosted on G2.com.

Since we’re transitioning from JIRA to HALOPSA, if you already have a good understanding of JIRA, you shouldn’t face many challenges adapting. We also have a large amount of data in JIRA, and HALOPSA helps us integrate the Jira repo, which makes the move easier. Review collected by and hosted on G2.com.

HALOPSA isn’t widely used yet, so it’s not as broadly accepted. However, I expect adoption to grow gradually as it continues to improve at an exponential pace. Review collected by and hosted on G2.com.

Their service desk and their flexible billing. Review collected by and hosted on G2.com.

HaloPSA is NOT a project management system, the fact that they sell it as such is a gross mis-representation of the system. Essentially, everything is a service ticket, and the dates and times are all over the place, we have had a terrible time making the system work for us due to this. If you are a project management based firm, this is NOT the platform for you. Review collected by and hosted on G2.com.

HaloPSA is a comprehensive solution to a lot of my team's requirements. You have a great level of customisation and ability to change and develop within Halo to fine tune to exactly what you'd like for your customers and yourselves.

We use Halo for a lot of our day-to-day tasks for our customers. I'd say Halo is easy to pick up from a technician perspective and easy for a customer on the end-user side of things if you decided to make use of it. Like any ticketing system or any system similar to Halo it takes time to understand it's nuanses.

I haven't delt much with Halo's technical support personally, but have been told they are very good. I do know, there is a bounty of information from third parties across linked in and YouTube offering insights and builds for various flows. Review collected by and hosted on G2.com.

Though the customisation is excellent.. it can be complicated to get your head round. Not impossible. But it takes time to understand and make changes with confidence. Review collected by and hosted on G2.com.

It connects effortlessly with the rest of my tech stack (RMMs, accounting tools, Microsoft 365, etc.), which makes license billing and asset tracking really smooth and straightforward. Review collected by and hosted on G2.com.

Configuring workflows, custom ticket types, action triggers, asset schema, and billing rules requires a significant time investment. Review collected by and hosted on G2.com.

I find HaloPSA to be extremely well designed and easy to use. It is easy to train new techs on. It has a great built-in customer portal, allowing our customers one place to manage all their company and personal tickets, view KB articles relevant to their company, and view and pay invoices. The release and feature cadence is great, with new features released at a great pace and continuous improvements to the product. The layout is clean and easy to navigate and is a breath of fresh air compared to ConnectWise Manage. Review collected by and hosted on G2.com.

Support is not the greatest or the most responsive. It could be improved. The HaloPSA KB for the product itself feels half baked and needs some additional work to bring it in line with other companies' KBs. Review collected by and hosted on G2.com.

As a cybersecurity and IT company, the ticketing system we use is at the heart of our company. HaloPSA is far and away the best ticketing software that we have found, and we actually migrated to it from Zendesk. Review collected by and hosted on G2.com.

We are still navigating how to best integrate the time-tracking features in HaloPSA into our time tracking software for our hourly employees. Review collected by and hosted on G2.com.

Halo rapidly adds features, at a fast pace and listens to the community (MSPs) Review collected by and hosted on G2.com.

Features are often half-baked or half-tested and the documentation is either non present, minimal, outdated and often of low quality. Review collected by and hosted on G2.com.

Its interface and detailing about everything, Quick customer support and Super friendly. Review collected by and hosted on G2.com.

Very clicky when needed to do certain tasks. Too many buttons for Agents with minimum access. Review collected by and hosted on G2.com.