Link copied to clipboard # ConnectWise PSA vs HaloPSA Comparison - What are their main differences? Share [ Export ](/compare/connectwise-psa/halopsa/export.csv) ConnectWise PSAHaloPSA[+ Add Product](#) Pricing **ConnectWise PSA** No pricing available **HaloPSA** Free Trial **Free Trial** · All-inclusive PSA software **Pricing Insights** from reviews Time to Implement **ConnectWise PSA** 2 monthsFaster Based on 23 responses **HaloPSA** 3 months Based on 23 responses Return on Investment **ConnectWise PSA** 15 months Based on 18 responses **HaloPSA** 12 months3 months sooner Based on 21 responses Perceived Cost **ConnectWise PSA** $$$$$ **HaloPSA** $$$$$ Average Discount **ConnectWise PSA** 9% **HaloPSA** Not enough reviews yet ![ConnectWise PSA](https://images.g2crowd.com/uploads/product/hd_favicon/f30f7f8a7fd4546eea1a8ddceef59420/connectwise-psa.svg "ConnectWise PSA") ![HaloPSA](https://images.g2crowd.com/uploads/product/hd_favicon/66f480e30f2486156f7b4552603c1963/halopsa.svg "HaloPSA") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **ConnectWise PSA** [ Ease of Use (36) ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652702&qs=pros-and-cons#reviews)[ Integration (21) ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651784&qs=pros-and-cons#reviews)[ Learning Curve (24) ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651723&qs=pros-and-cons#reviews)[ Poor Customer Support (16) ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651928&qs=pros-and-cons#reviews) **HaloPSA** [ Ease of Use (3) ](https://www.g2.com/products/halopsa/reviews?filters%5Bsentiment_snippet%5D=1646932&qs=pros-and-cons#reviews)[ Customer Support (2) ](https://www.g2.com/products/halopsa/reviews?filters%5Bsentiment_snippet%5D=1981543&qs=pros-and-cons#reviews)[ Learning Curve (2) ](https://www.g2.com/products/halopsa/reviews?filters%5Bsentiment_snippet%5D=1646995&qs=pros-and-cons#reviews)[ Billing Issues (1) ](https://www.g2.com/products/halopsa/reviews?filters%5Bsentiment_snippet%5D=2051457&qs=pros-and-cons#reviews) Integrations **ConnectWise PSA** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f701c2bc8e8128a9090458644727a7a4/3cx.jpg "Product Avatar Image") 3CX ](https://www.g2.com/products/3cx/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e1304dcbbafd174d337465f054526ef0/connectwise-automate.png "Product Avatar Image") ConnectWise Automate ](https://www.g2.com/products/connectwise-automate/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9a6bcc657902d054a8d3b5ac691f76b8/connectwise-cpq.png "Product Avatar Image") ConnectWise CPQ ](https://www.g2.com/products/connectwise-cpq/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4b9a918b71ff9f6df97b4308479b380d/datto-rmm.png "Product Avatar Image") Datto RMM ](https://www.g2.com/products/datto-rmm/reviews)[ View all ](https://www.g2.com/products/connectwise-psa/integrations) **HaloPSA** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_370a1cdafc1cbfb031a2eefcdb5e5ef2/acronis-acronis-cyber-protect.png "Product Avatar Image") Acronis Cyber Protect ](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_450899f1febe5dd2443f3675af92cbee/addigy.png "Product Avatar Image") Addigy ](https://www.g2.com/products/addigy/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4c9c9edf8a379b8eb3e144bd413f6c5e/auvik-networks.png "Product Avatar Image") Auvik ](https://www.g2.com/products/auvik-networks/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_47247f33ebbf6007f50b17c3b1d74c10/connectsecure-vulnerability-and-compliance-manager.png "Product Avatar Image") ConnectSecure Vulnerability... ](https://www.g2.com/products/connectsecure-vulnerability-and-compliance-manager/reviews)[ View all ](https://www.g2.com/products/halopsa/integrations) Screenshots **ConnectWise PSA** ![ConnectWise PSA screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/66950/Today-Screen.png) **HaloPSA** ![HaloPSA screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/133937/incident-detail-2.png) **Ratings** from reviews Meets Requirements **ConnectWise PSA** 8.4 8.4491 **HaloPSA** 8.8 8.842 Ease of Use **ConnectWise PSA** 7.4 7.4499 **HaloPSA** 8.4 8.443 Ease of Setup **ConnectWise PSA** 6.6 6.6269 **HaloPSA** 7.3 7.339 Ease of Admin **ConnectWise PSA** 7.4 7.4249 **HaloPSA** 8.2 8.229 Quality of Support **ConnectWise PSA** 7.4 7.4458 **HaloPSA** 9.0 9.040 Has the product been a good partner in doing business? **ConnectWise PSA** 7.7 7.7245 **HaloPSA** 9.2 9.228 Product Direction (% positive) **ConnectWise PSA** 7.1 7.1482 **HaloPSA** 9.1 9.138 **Features** ratings from reviews Professional Services Automation 6.4 53 7.8 26 Business Intelligence 9.5 9 Not enough data Data Visualization 9.5 9 Not enough data CRM 7.3 169 Not enough data Enterprise Feedback Management 9.4 18 Not enough data Help Desk 7.3 266 Not enough data Service Desk 6.3 12 Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 66.2% Mid-Market(51-1000 emp.) 28.0% Enterprise(\> 1000 emp.) 5.8% Small-Business(50 or fewer emp.) 66.2% Mid-Market(51-1000 emp.) 28.0% Enterprise(\> 1000 emp.) 5.8% Small-Business(50 or fewer emp.) 87.2% Mid-Market(51-1000 emp.) 10.6% Enterprise(\> 1000 emp.) 2.1% Small-Business(50 or fewer emp.) 87.2% Mid-Market(51-1000 emp.) 10.6% Enterprise(\> 1000 emp.) 2.1% **Reviewers' Industry** [![ConnectWise PSA](https://images.g2crowd.com/uploads/product/hd_favicon/f30f7f8a7fd4546eea1a8ddceef59420/connectwise-psa.svg "ConnectWise PSA")](https://www.g2.com/products/connectwise-psa/reviews) ConnectWise PSA Information Technology and Services 60.5% Computer & Network Security 8.3% Computer Networking 5.0% Computer Software 4.0% Telecommunications 3.2% Other 18.9% [![HaloPSA](https://images.g2crowd.com/uploads/product/hd_favicon/66f480e30f2486156f7b4552603c1963/halopsa.svg "HaloPSA")](https://www.g2.com/products/halopsa/reviews) HaloPSA Information Technology and Services 56.5% Computer & Network Security 30.4% Telecommunications 2.2% Primary/Secondary Education 2.2% Information Services 2.2% Other 6.5% Alternatives **ConnectWise PSA Alternatives** ![Autotask](https://images.g2crowd.com/uploads/product/hd_favicon/9559fdffaf71b8ac31b2e3c064ed8ed7/autotask.svg "Autotask") [ Autotask ](/products/autotask/reviews) ![Accelo](https://images.g2crowd.com/uploads/product/hd_favicon/60589c683a177a3488b0a63b39ead36d/accelo%282%29.svg "Accelo") [ Accelo ](/products/accelo/reviews) ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus") [ ManageEngine ](/products/manageengine-servicedesk-plus/reviews) ![Salesforce Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Salesforce Sales Cloud") [ Salesforce Sales Cloud ](/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) **HaloPSA Alternatives** ![Autotask](https://images.g2crowd.com/uploads/product/hd_favicon/9559fdffaf71b8ac31b2e3c064ed8ed7/autotask.svg "Autotask") [ Autotask ](/products/autotask/reviews) ![Accelo](https://images.g2crowd.com/uploads/product/hd_favicon/60589c683a177a3488b0a63b39ead36d/accelo%282%29.svg "Accelo") [ Accelo ](/products/accelo/reviews) ![SuperOps](https://images.g2crowd.com/uploads/product/hd_favicon/fb255e941256da5bc91fa45318fae50d/superops.svg "SuperOps") [ SuperOps ](/products/superops/reviews) ![Syncro](https://images.g2crowd.com/uploads/product/hd_favicon/e87d1f4bf4f5905c023b4f0f47a40d5d/syncro.svg "Syncro") [ Syncro ](/products/syncro/reviews) ## ConnectWise PSA vs HaloPSA FAQs Generated using AI Last updated: August 15, 2026 ### What is the difference between ConnectWise PSA vs HaloPSA? HaloPSA stands out for higher reviewer satisfaction on support, setup, and overall rating, while ConnectWise PSA is more established with a larger review base and deep customization. | | [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) | [HaloPSA](https://www.g2.com/products/halopsa/reviews) | | --- | --- | --- | | G2 Rating (reviews) | 4.0/5 (583 reviews) | 4.6/5 (46 reviews) | | Largest Segment | Small-Business | Small-Business | | Ease of Setup score | 6.6 | 7.2 | | Quality of Support score | 7.5 | 9.0 | | Top Reviewer-Cited Strength | Ease of Use (36 all-time mentions) | Ease of Use (3 all-time mentions) | ### How do the pricing models of ConnectWise PSA and HaloPSA compare? HaloPSA is favored by reviewers for value, reflected in higher satisfaction on price and cost-related dimensions. - **ConnectWise PSA:** In recent reviews, several mention that the product is priced at the higher end of the market and that value is tied to its comprehensive feature set and integrations. - **HaloPSA:** Reviewers highlight cost savings, with one noting it is about a quarter of the price of ConnectWise PSA and that all modules are included without extra charges for integrations. - **Switching reasons:** Recent reviewers cite moving to HaloPSA from ConnectWise PSA and Zendesk for better value, modern UI, and more inclusive pricing. ### What are the best alternatives to ConnectWise PSA and HaloPSA? The top 3 alternatives to ConnectWise PSA and HaloPSA are Autotask, Accelo, and ManageEngine. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) | 4.0/5 (583 reviews) | Small-Business | Priced at the higher end, but valued for comprehensive features and integrations | Ease of Use (36 all-time mentions) | | [HaloPSA](https://www.g2.com/products/halopsa/reviews) | 4.6/5 (46 reviews) | Small-Business | Cost savings, all modules included, no extra charges for integrations | Ease of Use (3 all-time mentions) | | [Autotask](https://www.g2.com/products/autotask/reviews) | 4.3/5 (632 reviews) | Small-Business | — | — | | [Accelo](https://www.g2.com/products/accelo/reviews) | 4.3/5 (685 reviews) | Small-Business | — | — | | [ManageEngine](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) | 4.2/5 (250 reviews) | Mid-Market | — | — | ### Which Help Desk features should I prioritize when comparing ConnectWise PSA and HaloPSA? Buyers should prioritize ticketing and workflow automation, integrations, reporting, customization, and ease of use when comparing ConnectWise PSA and HaloPSA. - **Ticketing and Workflow Automation:** ConnectWise PSA: 15 all-time mentions for feature richness, 9 for task management; HaloPSA: 2 recent mentions for reporting efficiency and project tracking. - **Integrations:** ConnectWise PSA: 21 all-time mentions for integration, 16 for integrations, 10 for easy integrations; HaloPSA: 2 recent mentions for easy integrations, 1 for integrations. - **Reporting:** ConnectWise PSA: Reporting is a frequently cited feature; HaloPSA: 2 recent mentions for reporting efficiency. - **Customization:** ConnectWise PSA: 10 all-time mentions for customizability; HaloPSA: 2 recent mentions for flexibility and customizability. - **Ease of Use:** ConnectWise PSA: 36 all-time mentions; HaloPSA: 3 all-time mentions. ### What are the pros and cons of ConnectWise PSA vs HaloPSA? ConnectWise PSA's headline strength is its deep customization and integrations, while HaloPSA is praised for its modern UI and high support satisfaction. - **ConnectWise PSA strengths:** Ease of Use (36 all-time mentions), Integration (21), Feature Richness (15), Customizability (10), Comprehensive Features (10), Task Management (9). - **ConnectWise PSA trade-offs:** Learning Curve (24 all-time mentions), Poor Customer Support (16), Complex Usability (15), Missing Features (13), Performance Issues (10), Slow Performance (10). - **HaloPSA strengths:** Ease of Use (3 all-time mentions), Customer Support (2), Easy Integrations (2), Flexibility (2), Reporting Efficiency (2), Organization (2), Project Tracking (2). - **HaloPSA trade-offs:** Learning Curve (2 all-time mentions), Billing Issues (1), Complex Usability (1), Difficult Setup (1), Invoicing Issues (1), Poor Design (1), Poor Navigation (1), Slow Performance (1), Training Deficiency (1). ### Is ConnectWise PSA or HaloPSA better for small businesses? HaloPSA is the better fit for small businesses, with higher satisfaction scores and strong small-business reviewer sentiment. - **ConnectWise PSA:** Largest segment is Small-Business; reviewers note its comprehensive features but mention a steep learning curve and higher pricing. - **HaloPSA:** Largest segment is Small-Business; reviewers highlight ease of use, cost savings, and a modern interface as advantages for small teams. ### Which Help Desk platform has better integrations? ConnectWise PSA is favored for integrations, with more reviewer-cited integration mentions and a broader ecosystem. - **ConnectWise PSA:** Integration (21 all-time mentions), Integrations (16), Easy Integrations (10); reviewers cite integrations with major MSP tools, RMM, phone systems, and accounting packages. - **HaloPSA:** Easy Integrations (2 all-time mentions); reviewers mention integrations with NinjaOne, Acronis, Microsoft 365, and QuickBooks. ### How do ConnectWise PSA and HaloPSA compare on customer support? HaloPSA leads on Quality of Support by a significant margin, with a 1.5-point advantage over ConnectWise PSA (9.0 vs 7.5). - **ConnectWise PSA:** Reviewers describe support as variable, with 13 all-time mentions for customer support but 16 for poor customer support, noting slow response times and inconsistent experiences. - **HaloPSA:** Reviewers consistently praise support, with 2 all-time mentions for customer support and multiple recent reviews highlighting responsive and helpful service. ### Which is easier to implement, ConnectWise PSA or HaloPSA? HaloPSA scores higher on Ease of Setup (7.2 vs 6.6), indicating a smoother implementation experience for most reviewers. - **ConnectWise PSA:** Reviewers note a steep learning curve and complex setup, with several mentioning the need for extensive configuration and training. - **HaloPSA:** Reviewers highlight a more straightforward setup, though some mention that high customization can extend onboarding time; overall, setup is described as easier and more modern. ### Which product has better Reporting? HaloPSA is favored for Reporting, with reviewers citing advanced reporting efficiency and customization. - **ConnectWise PSA:** Reporting is frequently cited as a core feature, with reviewers noting its usefulness but also mentioning limitations in advanced customization. - **HaloPSA:** Reviewers highlight reporting efficiency (2 all-time mentions), advanced custom reporting using SQL, and a modern AI reporting tool as key differentiators.