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At a Glance
Market Segments
Small-Business (66.9% of reviews)
Small-Business (88.9% of reviews)
Entry-Level Pricing
No pricing available
Free Trial
ConnectWise PSA
Star Rating
(514)3.9 out of 5
Market Segments
Small-Business (66.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ConnectWise PSAHaloPSA
Star Rating
(36)4.8 out of 5
Market Segments
Small-Business (88.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Learn more about HaloPSASummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ConnectWise PSA has a robust Contact & Account Management feature with a rating of 8.5, but reviewers mention that HaloPSA excels in Customer Profiles with a score of 9.4, indicating a more comprehensive approach to customer data management.
- Reviewers mention that HaloPSA's Quality of Support is significantly higher at 9.6 compared to ConnectWise PSA's 7.3, with users on G2 highlighting the responsiveness and helpfulness of HaloPSA's support team.
- Users say that ConnectWise PSA's Ease of Setup is rated at 6.1, which can be challenging for new users, while HaloPSA's score of 7.6 suggests a more user-friendly onboarding process, making it easier for small businesses to get started.
- G2 users report that ConnectWise PSA's Project Management features, particularly Project Planning and Project Tracking, are rated lower at 6.7 and 6.5 respectively, while HaloPSA shines with scores of 7.3 in both areas, indicating better project oversight capabilities.
- Reviewers mention that HaloPSA's Invoice Management feature is rated at 8.7, significantly outperforming ConnectWise PSA's 7.4, which suggests that users find HaloPSA's invoicing process more efficient and user-friendly.
- Users on G2 highlight that ConnectWise PSA's Customization capabilities are rated at 7.4, but HaloPSA's superior score of 9.2 indicates a more flexible platform that allows for tailored solutions to meet specific business needs.
Pricing
Entry-Level Pricing
ConnectWise PSA
No pricing availableHaloPSA
All-inclusive PSA software
Free Trial
Simple, transparent pricing.
No tiered-plans or locked-away features, just all-inclusive PSA software.
- PSA Automation
- Integrated PSA Platform
- CRM
Free Trial
ConnectWise PSA
No trial information availableHaloPSA
Free Trial is available
Ratings
Meets Requirements
8.3
433
9.1
32
Ease of Use
7.2
439
8.5
33
Ease of Setup
6.2
223
7.8
29
Ease of Admin
7.1
211
8.2
25
Quality of Support
7.3
405
9.4
31
Has the product been a good partner in doing business?
7.4
210
9.2
24
Product Direction (% positive)
6.9
424
9.6
31
Features by Category
Sales Force Automation
8.5
136
|
Verified
Not enough data
7.9
95
|
Verified
Not enough data
7.8
124
|
Verified
Not enough data
8.3
138
|
Verified
Not enough data
7.6
101
|
Verified
Not enough data
8.3
128
Not enough data
8.0
113
|
Verified
Not enough data
8.1
113
|
Verified
Not enough data
8.3
123
|
Verified
Not enough data
Marketing Automation
7.3
85
|
Verified
Not enough data
7.2
88
|
Verified
Not enough data
7.4
93
|
Verified
Not enough data
7.4
76
|
Verified
Not enough data
Customer Support
8.4
127
Not enough data
7.6
124
|
Verified
Not enough data
7.7
119
Not enough data
7.5
82
Not enough data
7.9
108
Not enough data
Reporting & Analytics
7.5
138
|
Verified
Not enough data
7.3
137
|
Verified
Not enough data
7.5
112
Not enough data
Mobile & Social
Feature Not Available
Not enough data
Feature Not Available
Not enough data
6.8
95
|
Verified
Not enough data
Platform
7.4
80
Not enough data
7.9
85
Not enough data
8.2
85
Not enough data
7.6
53
Not enough data
7.2
56
Not enough data
7.0
74
Not enough data
8.0
82
Not enough data
7.3
77
Not enough data
Integration
7.7
79
Not enough data
8.0
77
Not enough data
8.5
75
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - CRM
6.1
6
Not enough data
5.3
6
Not enough data
6.1
6
Not enough data
5.3
6
Not enough data
5.8
6
Not enough data
5.3
6
Not enough data
6.4
6
Not enough data
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
8.5
231
Not enough data
8.3
228
Not enough data
8.3
224
Not enough data
8.4
214
Not enough data
8.1
201
Not enough data
7.8
216
Not enough data
8.3
224
Not enough data
8.4
167
Not enough data
Generative AI
6.3
9
Not enough data
6.1
9
Not enough data
Agentic AI - Help Desk
4.4
6
Not enough data
4.4
6
Not enough data
4.7
6
Not enough data
Communication Channels
7.6
178
Not enough data
8.5
212
Not enough data
7.7
136
Not enough data
7.1
109
Not enough data
7.5
77
Not enough data
Platform
6.5
85
Not enough data
7.7
96
Not enough data
8.4
104
Not enough data
7.8
86
Not enough data
7.5
195
Not enough data
7.5
203
Not enough data
Customer Management
7.3
48
9.1
15
6.9
49
8.3
13
5.7
44
7.3
11
6.7
51
8.9
15
Project Management
6.6
49
7.6
14
6.6
49
7.6
14
6.6
48
7.4
13
7.2
50
7.9
13
Accounting
6.7
48
7.7
11
7.3
48
7.4
13
6.8
47
6.8
12
6.6
44
6.5
12
6.5
44
7.2
12
Portfolio Management
6.1
44
7.7
10
6.0
43
7.8
10
6.1
43
8.2
10
6.2
42
7.2
10
Analytics
6.0
44
8.3
10
6.6
49
7.9
14
6.1
47
8.5
11
Administration
7.2
48
8.5
13
7.5
50
9.0
13
7.4
47
8.8
13
Platform
7.0
45
9.0
12
6.2
42
8.3
11
6.9
48
8.8
15
5.6
46
6.5
11
4.8
43
4.8
9
Generative AI
4.2
28
7.3
5
4.3
28
7.7
5
Artificial Intelligence - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
7.6
11
Not enough data
7.3
11
Not enough data
8.5
11
Not enough data
7.0
11
Not enough data
6.5
11
Not enough data
Reporting
7.3
11
Not enough data
7.7
11
Not enough data
6.5
11
Not enough data
Access & Usability
6.5
10
Not enough data
7.8
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
Agentic AI - Service Desk
4.2
6
Not enough data
6.1
6
Not enough data
5.0
6
Not enough data
4.7
6
Not enough data
4.2
6
Not enough data
4.4
6
Not enough data
4.7
6
Not enough data
Categories
Categories
Shared Categories
ConnectWise PSA and HaloPSA are categorized as Professional Services Automation
Unique Categories
HaloPSA has no unique categories
Reviews
Reviewers' Company Size
ConnectWise PSA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HaloPSA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
60.0%
Computer & Network Security
8.4%
Computer Networking
5.3%
Computer Software
4.1%
Telecommunications
3.3%
Other
19.0%
Information Technology and Services
58.3%
Computer & Network Security
27.8%
Telecommunications
2.8%
Primary/Secondary Education
2.8%
Information Services
2.8%
Other
5.6%
Discussions
What applications does this tie to in order to maximimize use of other programs?
1 Comment
GG
I am not familiar with the programs you mention, but we somehow integrated with Hubspot for our sales and marketing teams. I was not part of the integration...Read more
ConnectWise PSA has no more discussions with answers
HaloPSA has no discussions with answers
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