Givebutter Reviews & Product Details

I love that it is providing a free and comprehensive service to non-profits, making raising money so much easier. I first use Givebutter for a personal fundraiser and was blown away by how easy it was to use the virtual auction software. We raised over $5,000 that day and I still talk about Givebutter and how it was a big reason for the success in that fundraiser. Since then I've held two more virtual auctions for clients, handled email engagement, and created reports. I've found very little I don't like. Review collected by and hosted on G2.com.

There isn't much I don't like about Givebutter, if I had to as something, I'd say that the email UX can be a little tricky if you aren't familiar with it. I've had clients hire me just to put emails in for them, and, as much as I like the business, I feel bad for these non-profits who are spending their hard-earned money for something so simple. Review collected by and hosted on G2.com.

It provides an easy way for our nonprofit to update our silent auction on the fly without sacrificing the user experience for bidders. Adding photos, descriptions, minimum bids & reserves help us take the guess-work out of an already super busy event! Review collected by and hosted on G2.com.

The check-out process felt a bit clunky for us in verifying item pickup/check-out. We may not be doing it in the most efficient way (not sure!), but we had so many silent auction items in various categories that we typed in the item name to pull it up and mark it as picked up (we had the auto-pay at bid win turned on, so payments were not a concern). However, we couldn't find an easy way to view items not picked up/fulfilled versus not bid on/won. This caused an issue where we packed up a couple items to ship back (they were on loan to us), and actually had to process a refund for the bidder when they reached out a couple days after the auction closed - losing quite a substantial amount raised for our organization. Review collected by and hosted on G2.com.

Givebutter is a solid, user-friendly platform that works really well for what we need. We use it for event ticketing, online silent auctions, and website donations, and it’s been reliable and easy to manage. It’s straightforward for both our team and our donors, which saves a lot of time during busy event seasons.

I also appreciate that it integrates seamlessly with Stripe, making payment processing simple and transparent. For a free tool, it offers a lot of flexibility without being overly complicated; everything works the way it should. Review collected by and hosted on G2.com.

Overall, Givebutter is a great free tool, but a few areas could be improved. The tip function can be confusing for donors, often making fees look higher than they are, which sometimes causes frustration unless we explain how to adjust it.

On the administrative side, the event management tools are somewhat limited. I was glad to see the new table seating feature added, but for larger events like galas, more robust planning and tracking options would make a big difference. Review collected by and hosted on G2.com.

I am really enjoying the ease of use when it comes to Givebutter. Our previous platform was difficult to navigate and did not have the necessary tools we needed. We had a very easy time integrating Givebuter into our website, and our donors have had an easy time donating. Review collected by and hosted on G2.com.

We have not found too many things we do not like yet. One thing we are working on with our onboarding representative is getting our receipts to accurately reflect that a donor is giving to our organization. While this issue has been passed up the food chain, we have yet to get a resolution. Review collected by and hosted on G2.com.

As an organization dedicated to making a positive impact, choosing to partner with Givebutter has proven to be one of our most fulfilling decisions. Givebutter is more than just a donation platform; it serves as a powerful driver for meaningful change and deeper community involvement. Right from the beginning, the onboarding experience was smooth and efficient. In just a few minutes, we were able to set up a branded donation page that truly represented our mission and values. The platform’s customization features enabled us to preserve our unique identity while benefiting from its strong infrastructure. The analytics dashboard stands out as particularly valuable, allowing us to monitor donations in real time, gain insights into donor behavior, and enhance our campaigns using data-driven strategies. This high level of transparency has not only improved our internal reporting but also increased the trust our donors place in us. Review collected by and hosted on G2.com.

Although I have no major complaints, I find that the platform could be more helpful for newcomers. While everything functions smoothly once you get the hang of it, the initial experience might benefit from more proactive onboarding or contextual tips. This would make it easier for new users to get started and navigate the platform with confidence. Review collected by and hosted on G2.com.

I really like the notifications by email when donations are received. The reporting of gross and net donations is also very useful. It helps to keep track of donations effortlessly. I like how easy it is to see the separation of gross and net donations, which is great for sending thank you notes and tax reporting, as well as for bank reconciliation. The easy website integration and the tracking and reporting of donations received are very handy. It was also nice that the initial setup required minimal effort on my part since the back-end work was handled by our national support team, making it a smooth process. Review collected by and hosted on G2.com.

Sometimes the response times on the website are too slow, and I wish there were a few more report capabilities without upgrading my account. Review collected by and hosted on G2.com.

The auction was relatively easy to run, it was fun to see folks bidding on items, and it worked out well. The option of giving a tip but no pressure to contribute helped me feel like contributing. It was user friendly, all of us who contributed to running this had no previous experience with an auction or a platform for offering items. Thanks! Review collected by and hosted on G2.com.

one person disputed their transaction, not because they didn't recognize their donation, but they were unhappy with the service they received. We were showing a negative balance, so that was confusing to me because it occurred 8 months after the auction was completed. it was very hard to find the "disputed transaction". I did reach out to customer service and they were helpful and explained everything. Without that, i would have no idea what was going on. Review collected by and hosted on G2.com.

At the Jacksonville Speech and Hearing Center, we host an annual fundraiser called FinFest. It is one of our signature events that brings in nearly 400 attendees and $200K in fundraising. Prior to Givebutter, we used Eventbrite to sell tickets, then Give Lively to secure sponsorships and pledges, then Greater Giving to manage our silent auction. It was a relief to find Givebutter that helped us eliminate these extra platforms, processes, and associated fees! We appreciate the ease of implementation with the onboarding team. We were so happy with the all-in-one solution that could manage our sponsorships, ticket sales, and silent auction and help us with our donor database and data hygiene. The customer support is an excellent feature as well and the reps are very responsive through the chat. Review collected by and hosted on G2.com.

One improvement that we would like to see is a more robust Givebutter mobile app for on the spot transactions and onsite event management and experience. Review collected by and hosted on G2.com.

Givebutter's biggest strength is its ease of use. There are many great features that we haven't utilized all that Givebutter offers, but it stands out as a platform that allows all of the facets of fundraising, especially for events and peer-to-peer fundraising. Review collected by and hosted on G2.com.

I think the fees might be hard for some supporters to bypass if they wanted to, but that's really not a big problem. Review collected by and hosted on G2.com.

The ease of which it was to create an auction and engage donors in our work. There were so many options for customizing our Silent Auction and the communication was seamless with donors to come back and participate once they were in the system.

I loved that the option was there for "fund a need" straight donations in addition to they typical silent auction offerings like minimum bid, maximum bid, reserve bid, etc.

Once we familiarized ourselves updating information was fairly easy in the auction side. Review collected by and hosted on G2.com.

At times we would have liked to edit small changes in a listing, but weren't able to once there was a bid on it. I understand why, but being able to make those changes would have been nice.

As we were setting up our peer to peer fundraising platforms there were some options we would have liked to incorporate, but they were not available (multiple types of ticket purchases).

As a user on the peer to peer side, the ability to adjust a few more things like photos would be nice. Review collected by and hosted on G2.com.