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Freezerworks Reviews & Product Details

Freezerworks is the Laboratory Information Management system (LIMs) trusted by laboratories and biorepositories worldwide since 1992. The unparalleled accuracy, accessibility, and configurability of Freezerworks dramatically streamlines the workflows of these facilities. Sites can efficiently request, ship, and assay sample inventory. Protect data with comprehensive security features, 21 CFR part 11 compliance, and cryogenic-safe barcode labeling. Four editions are available to meet your needs.

Product Website

Seller

Dataworks Development

Discussions

Freezerworks Community

Languages Supported

English

Overview by

Ryan Gangle

Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

View More Pricing Information

Freezerworks Media

An example of a user designed Sample Entry screen. Includes the Patient record data, the Sample data, Study data and associated aliquots below.

Users can Explore Freezers to display aliquots within their freezer’s rack, shelf, and box. Freezerworks will automatically calculate and visualize the capacity.

Freezerworks Demo - Web Charts and Dashboards

Display relevant data with configurable charts on the Freezerworks Web Client.

Configure studies to model visits and create kits for clinical trials.

Freezerworks Demo - Freezerworks Barcode Labeling

Print pre-configured labels using the Freezerworks Web Client.

Process pre-configured Workflow via the Web Client.

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Sebastien E.

IT Operations Manager

Mid-Market (51-1000 emp.)

10/31/2024

"Your best LIMS option"

5/5

What do you like best about Freezerworks?

The product is great, but the development team is what makes it the best. They listen to their customers and take their feedback to heart, they improve the application constantly based on needs and suggestions. Their support and reachability is impeccable. Their yearly user education conference is a must attend! Review collected by and hosted on G2.com.

What do you dislike about Freezerworks?

The PC client is a little hard to use for some end users but their push towards a full fledge web client makes it a non issue Review collected by and hosted on G2.com.

Response from Ryan Gangle of Freezerworks

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Dear Sebastien,

Thank you for your glowing review of Freezerworks! We're thrilled you consider us your best LIMS option.

We're glad our development team's commitment to user feedback and continuous improvement resonates with you. We're also happy that you find our annual User Education Conference a must-attend event! We also find it invaluable, and it's such a treat meeting our users in person!

Regarding the Desktop Client, we understand your concern about its ease of use for some end users. We're glad you've noticed our efforts in developing a comprehensive Web Browser, which addresses these issues. Additionally, we have a library of support videos available at https://freezerworks.com/index.php/videos that may assist your end users.

It’s great to hear that Freezerworks is effectively helping you manage thousands of research samples nationwide. If you have any further suggestions or need assistance, please don't hesitate to contact our support team at support@freezerworks.com.

Thank you again for choosing Freezerworks as your LIMS solution. We look forward to continuing to serve your sample management needs.

Best regards,

The Freezerworks Team

Libby W.

Tissue Bank Director

Small-Business (50 or fewer emp.)

10/25/2024

"Freezerworks is a great tool"

5/5

What do you like best about Freezerworks?

Freezerworks is an easy to navigate, user-friendly product that's is incredibly customizable. The features and functionality are very intuitive. The support team is what I appreciate the most - always quick to respond and very helpful. Review collected by and hosted on G2.com.

What do you dislike about Freezerworks?

Their web client lacks some of the functionality of their full desktop version, but is still easy to use. Review collected by and hosted on G2.com.

Response from Ryan Gangle of Freezerworks

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Dear Libby,

Thank you for sharing your experience with Freezerworks! We're thrilled to hear that you find Freezerworks user-friendly. Your kind words about our support team are especially appreciated; we strive to provide quick and helpful assistance, and it's great to know we met your expectations.

We also value your feedback regarding the Web Browser. We are working to enhance its capabilities, and your input is instrumental in guiding our development efforts.

It's great to learn that Freezerworks is helping you manage your cryopreserved samples, allowing you to move away from cumbersome spreadsheets. If you have any further suggestions or need assistance, please feel free to message our support team at support@freezerworks.com.

Thank you once again for choosing Freezerworks for your sample management needs. We look forward to continuing to support you!

Best regards,

The Freezerworks Team

Phillip E.

Laboratory Supervisor and Biorepository Manager

Small-Business (50 or fewer emp.)

6/12/2024

"Freezerworks On-Site Training"

5/5

What do you like best about Freezerworks?

Freezerworks is me a biorepository software platform that allows me to keep detailed storage records for thousands of previoulsy collected human research biological samples, which are stored across multiple freezers. The software's ease of use, data implementation and data integration features makes it an outstanding biorepository software platform which is user friendly. Review collected by and hosted on G2.com.

What do you dislike about Freezerworks?

The limitations of importing thousands of samples in one entry excel file (e.g., 30,000) without the software being disrupted and/or crashing. In my experience, the import of samples can be successful without error when only entering roughly between 2,500 to 5,000 samples. Review collected by and hosted on G2.com.

Forrest G.

Supervisor of Biospecimen Acquisition and Storage

Small-Business (50 or fewer emp.)

10/31/2024

"Excellent chance to meet other users and the support staff from Freezerworks"

5/5

What do you like best about Freezerworks?

The ability to track samples throughout our workflows. Review collected by and hosted on G2.com.

What do you dislike about Freezerworks?

There are always bugs when there is a new release. Sometimes they can have a great effect on our workflows. Review collected by and hosted on G2.com.

Response from Ryan Gangle of Freezerworks

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Dear Forrest,

Thank you for your valuable feedback on Freezerworks. We're happy you find its sample tracking capabilities beneficial to your workflows. It's great you attended and enjoyed our yearly Users Education Conference. These meetings give us the opportunity to understand our user's needs better.

We appreciate your honesty about the bugs in new releases. We're enhancing our quality assurance processes to minimize such issues. Your feedback directly contributes to these improvements.

It's excellent to hear you're excited about the upcoming browser version's speed improvements. We believe this will significantly enhance your experience.

If you have any specific suggestions or need assistance, please contact us at support@freezerworks.com. Your input is invaluable in developing Freezerworks.

Thank you for choosing Freezerworks as your sample management solution.

Best regards,

The Freezerworks Team

Verified User in Medical Practice

Enterprise (> 1000 emp.)

11/28/2022

"Mayo Clinic Tissue Registry"

5/5

What do you like best about Freezerworks?

Hands down best program support staff I have interacted with in my professional career. I have collaborated with several staff from various levels of support, and no matter the request or challenge there is continual communication an d follow through with a resolution or next steps to take. They are intentional in understanding the specific needs of the client and the capacity in which Freezerworks is being utilized, and are continually exploring ways to maximize efficiency and functionality for how their program is built. It is a company governed by the needs of the clients, and this is apparent in the personal ownership the staff have in ensuring their customer needs and ideas are heard and acted upon. Review collected by and hosted on G2.com.

What do you dislike about Freezerworks?

There are opportunities for advancement in customizable features within the program, and incorporating additional integration with other lab equipment and applications, more specifically in relational conditional formatting that can span multiple tables and fields. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

10/29/2024

"The experience from my first Freezerworks Conference"

5/5

What do you like best about Freezerworks?

I enjoy that the functionality withing the tool actually works as designed Review collected by and hosted on G2.com.

What do you dislike about Freezerworks?

We manage a number of labs/groups and we have multiple test and production environments. We would like the ability to be able to promote data and configuration from test/validation to production environments Review collected by and hosted on G2.com.

Response from Ryan Gangle of Freezerworks

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Dear valued Freezerworks User,

Thank you for sharing your experience with Freezerworks, and we're happy you could attend your first Freezerworks Users Education Conference. We're thrilled that you find Freezerworks works well for your needs. We strive to provide effective sample management software to our users.

We appreciate you letting us know you manage multiple labs/groups and environments. We understand your desire to promote data and configurations across different environments. I've forwarded this suggestion to our development team.

It's great to know that Freezerworks is providing you with a simple and effective sample management solution. We're committed to continually improving our product to meet our user's lab management needs.

If you have any additional suggestions or need assistance, please don't hesitate to contact our support team at support@freezerworks.com. Thank you again for choosing Freezerworks for your sample management needs.

Best regards,

The Freezerworks Team

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

5/21/2024

"Fantastic platform and phenomenal customer service."

5/5

What do you like best about Freezerworks?

Freezerworks allows us to catalog all of our laboratory inventory in a way that best allows us to capture details that are most relevant to our work. The customer service provided by everyone has been phenomenal, from sales all the way through implementation. A state of the art solution with a top notch team in place for execution! Review collected by and hosted on G2.com.

What do you dislike about Freezerworks?

There really has not been any issue that we have not been able to successfully overcome with the help of the Freezerworks team! Review collected by and hosted on G2.com.

Rhonda S.

Scientist

Enterprise (> 1000 emp.)

11/28/2022

"Helpful software"

5/5

What do you like best about Freezerworks?

Freezwerworks makes it easy to organize and find information regarding stocks kept in our freezers. The customer service people are very helpful. Review collected by and hosted on G2.com.

What do you dislike about Freezerworks?

The software could be more intuitive. I often have to review instructions or contact customer service for help. Review collected by and hosted on G2.com.

Verified User in Research

Small-Business (50 or fewer emp.)

5/29/2024

"Very useful tool"

5/5

What do you like best about Freezerworks?

allows us to keep more accurate freezer inventories. excellent customer support! Review collected by and hosted on G2.com.

What do you dislike about Freezerworks?

limited fields allowed when having to share between labs Review collected by and hosted on G2.com.

Verified User in Research

Enterprise (> 1000 emp.)

12/29/2022

"Fully Customizable LIMS for all labs"

5/5

What do you like best about Freezerworks?

The customer service provided by Freezerworks support staff is exceptional. I have reached out with so many questions over the years, from questions about the software itself, to brainstorming sessions about how to best represent/model certain kinds of data. They are always willing to help. The company is pretty small, so the staff routinely discusses any issues that come up. From the support staff to the developers, testers, and sales teams - everyone is in the loop. I've found them to be really responsive when it comes to suggestions for software improvement or on those occasions when I've found a bug. They are constantly looking forward and improving the product and the interface. Review collected by and hosted on G2.com.

What do you dislike about Freezerworks?

There can be a steep learning curve when starting out with Freezerworks. Also, since it is so customizable, I think that users can make a lot of errors when configuring their user-defined fields, making the database clunky and ineffective. The web client has been a great addition to the software in recent years, but it still needs a bit of fine-tuning. Review collected by and hosted on G2.com.

What problems is Freezerworks solving and how is that benefiting you?

We are a research institution that uses Freezerworks to catalog biospecimens from a large number of studies. Implementing Freezerworks has allowed us to efficiently track the origin, storage, chain-of-custody, and downstream use of hundreds of thousands of specimens stored in over 75 freezers. Freezerworks allows us to define the metadata that is important to each of the studies, ensuring that the full value of each specimen is maintained - because specimens without data have very little value in our line of work. Review collected by and hosted on G2.com.