# Which Gong AI insights are worth confirming against the call before a big decision?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Accurate transcripts, call summaries and insights that surface customer trends and deal risks are what people value most in <a class="a a--md" elv="true" href="https://www.g2.com/products/gong/reviews">Gong</a>, so I've been looking at which of those insights are worth confirming against the call before a big decision. Going by G2 reviews, the ones to confirm are outputs feeding a forecast or a change in a deal's direction, since it isn't always clear when a result comes from AI rather than rules-based logic. The habit people describe is opening the original conversation to check context, which takes a minute and catches a nuance like a pricing concern raised once near the end of a call.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">In <a class="a a--md" elv="true" href="https://www.g2.com/categories/revenue-ai-platforms">revenue AI platforms</a>, the useful distinction is between everyday use and high-stakes calls. Call follow-up, coaching and deal boards that show deal health suit AI summaries well, because a manager is close to the conversation anyway. Forecast calls are where a quick check is good practice with any AI-generated insight.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">What I'd like to hear from sales leaders:</p><ul>
<li>Which AI outputs do you act on directly?</li>
<li>How do you train reps to read an AI summary?</li>
<li>Do you open the recording before a forecast call?</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Has a quick check ever changed a decision for you?</p>

##### Post Metadata
- Posted at: about 23 hours ago
- Author title: SEO Content Specialist
- Net upvotes: 1


## Comments
### Comment 1

Drawing the line at forecast calls is useful, because the everyday uses like call follow-up, coaching and deal boards sit close to a conversation the manager already knows. I’m curious about the other direction: since opening the original call takes about a minute, do managers end up using the summary mostly as a guide to where in the call to look, for example a pricing remark near the end?

##### Comment Metadata
- Posted at: about 4 hours ago
- Author title: Tech Consultant





## Related discussions
- [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team)
  - Posted at: over 13 years ago
  - Comments: 6
- [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section)
  - Posted at: over 13 years ago
  - Comments: 0
- [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm)
  - Posted at: over 13 years ago
  - Comments: 4