Willingness, Professionalism, Listening to clients' needs, Human approach, Robert Machatý as a contact person Review collected by and hosted on G2.com.
there is not many to mention, may be they could use more collors in the system Review collected by and hosted on G2.com.
Most helpful is that it links all your communication channels in one Review collected by and hosted on G2.com.
I have nothing to complain about Daktela Review collected by and hosted on G2.com.
I would like to express my gratitude and thank Alan once again for solving my request extremely fast. It was a very important task that our company needed to have solved asap and I did not even hope to have it done in such a short time. Not only that it was solved immediately but Alan also came up with backup solutions to make the transition as smooth as possible. Great job! It was a pleasure to work with you! We all need one Alan in our partnership cooperation :) Review collected by and hosted on G2.com.
There are things that I find difficult sometimes to be fixed but this is not Daktela's fault. :) Anytime I am afraid not to break something, I receive the support I need. Review collected by and hosted on G2.com.
Very easy to use and implement. We use it on a daily basis for monitoring and managing customer support related tasks, as well as agent performance. We have all the required features in one place. One of the best things is that it's very easy to integrate with WhatsApp and other messenger tools, and Daketla has great customer support. Review collected by and hosted on G2.com.
No such as its meet all our business requirements. Review collected by and hosted on G2.com.
A proven system that can handle the toughest demands. We have been using it for five years now and we really have only the best experience. It is a solution that is also used by customer support, which has hundreds of operators, so everything works perfectly. The system is not only clear, but frequently updated and allows for individual settings that any larger company will appreciate.
We use a complete portfolio of services, i.e. customer support via email, live chat, telephones, switchboard and smart assistant.
We manage more than 400,000 tickets every year and there are dozens of operators working in the system. The implementation of the solution is very simple. Review collected by and hosted on G2.com.
I can't say anything negative. This is a great solution and a very high quality supplier that knows how to solve problems and most importantly evolve their product. Review collected by and hosted on G2.com.
Daktela offers a complete solution with telephony, email, chat, all under one roof. I definitely recommend it! We don't use all the options yet, but when it comes to telephony, Daktela offers a perfect service. Compared to other companies, it offers very good communication and, above all, accessible and understandable support service + documentation. Review collected by and hosted on G2.com.
I haven't had a negative experience yet. Review collected by and hosted on G2.com.
A wide range of opportunities built right into the tool itself. In addition, the software has intuitive, easy to use design and most importantly, very helpful customer service who really tries to get the most out of the tool. Review collected by and hosted on G2.com.
Some of the settings require more time to understand and also to set up rightly. It's not explicitly a bad thing, it offers a lot of options, but sometimes it's harder to set up the tool the way you need. A good example is the naming of the various settings: they are named in a technical way and not in a user friendly way. Review collected by and hosted on G2.com.
Extremely easy-to-use, deployable cloud-based call center software that can be used equally anywhere in the world. From a managerial point of view - thanks to the wallboard and the dashboard, the work of the entire team and the status of the tasks can be seen at any moment. Reporting: it has the most effortless reporting function I've ever worked with. All work processes can be reported at the team, individual and channel level, providing immediate help for monitoring KPIs and organizing work. At operator level: easy to learn, easy to use, can be installed on all hardware: laptop, PC, tablet, mobile phone - supports work in the home office. Review collected by and hosted on G2.com.
Regulation of breaks - we would need a function that would guarantee that 30% of the operators could take a break at the same time. /a 10-minute break per hour is a legal obligation, plus one 30-minute lunch break/. Assigning chats to operators - unfortunately, the chat is assigned to those clerks who are currently talking to customers on another channel. The agent currently in idle status does not receive chat. Because of this, the operators who are currently on the line often do not notice their assigned chat message. Review collected by and hosted on G2.com.
The platform is designed in a way that it is very easy to keep everything arranged. Merge and sort tickets; also, I appreciate various forms of communication with customers through one platform - Messenger, Email, Phone and others. Another thing I like is constant updates - the system is being improved, which is a very good sign for me, so we all keep updating and getting better; it is not frozen in time :) Recently they implemented Chat GTP; this is awesome! Search works very well; if you remember only one word from your email that is more specific, you can type it in the search, and you will find the ticket or email you are looking for. In other words, very up-to-date and very user-friendly platform. Review collected by and hosted on G2.com.
Don't have any complaints :) Did not encounter any issues that would like to complain about or dislike. Review collected by and hosted on G2.com.
Clarity and ease of use of the application, reporting, unification of communication channels, design, quick implementation and integration, excellent customer support from Daktela, options for better planning of call center capacity. Review collected by and hosted on G2.com.
So far, we haven't found anything we don't like. Review collected by and hosted on G2.com.
Pricing provided by Daktela.
