Daktela Features

Based on 31 Daktela reviews. Allows inflow of requests through various digital channels such as email, social media, etc.

Allows users to access the software using mobile devices. 32 reviewers of Daktela have provided feedback on this feature.

Provides queue management in case of increase in case/call inflow. This feature was mentioned in 41 Daktela reviews.

As reported in 41 Daktela reviews. Allows distribution of incoming calls to agents.

Allows users to request a call back. This feature was mentioned in 39 Daktela reviews.

Offers IVR (interactive voice response) for interaction between customers and a computer operated phone system. This feature was mentioned in 32 Daktela reviews.

Allows automatic distribution of incoming calls to the agents. 33 reviewers of Daktela have provided feedback on this feature.

As reported in 39 Daktela reviews. Allow managers/supervisors to monitor calls for quality assurance purposes.

Based on 35 Daktela reviews. Allows managers/supervisors to evaluate the performance of agents.

Based on 37 Daktela reviews. Allows supervisors/managers to record and review telephone conversations of agents.

As reported in 39 Daktela reviews. Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.

Simulates human-like speech from text inputs.

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting