Chaty Reviews & Product Details

Chaty is a communication tool designed to enhance customer engagement by integrating multiple messaging platforms into a single, customizable widget. It allows website visitors to connect with businesses through their preferred channels, such as WhatsApp, Facebook Messenger, Telegram, Viber, and more, without leaving the site. This seamless integration streamlines communication, improving user experience and increasing conversion rates. Key Features and Functionality: - Multi-Channel Integration: Supports over 20 messaging platforms, including WhatsApp, Facebook Messenger, Telegram, Viber, Line, Instagram, and more, enabling customers to choose their preferred method of communication. - Customizable Widget: Offers extensive customization options for the chat widget's appearance, including colors, fonts, icons, and positions, ensuring it aligns with the website's branding. - Operational Hours Management: Allows businesses to set specific operational hours, displaying the chat widget only during designated times and providing automated replies outside those hours to maintain customer engagement. - Easy Deployment: Designed for straightforward installation via a simple script or plugins compatible with popular platforms like WordPress, Shopify, and Wix, making it accessible to businesses of all sizes. - Analytics and Performance Tracking: Integrates with Google Analytics to monitor customer interactions and chat performance, enabling businesses to analyze data and refine their communication strategies. Primary Value and Solutions Provided: Chaty addresses the challenge of managing multiple communication channels by consolidating them into a single, user-friendly interface. This integration ensures that businesses can engage with customers on their preferred platforms, leading to improved customer satisfaction and higher conversion rates. By offering extensive customization options and easy deployment, Chaty empowers businesses to enhance their online presence and streamline customer interactions effectively.

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Integration information sourced from real user reviews.

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Chaty Demo - Select the chat channels you're available on

Chaty Demo - Select your triggers and targeting rules

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Hasaan M.

12/24/2025

"Attention-Grabbing, Simple Social Integration Tool"

4.5/5

What do you like best about Chaty?

I like that Chaty is a simple icon that lets me add all my socials and ensures they're available on all pages. I also appreciate the attention notifications and the user interface. The attention animations highlight the Chaty icon, making it easier for users to interact with it. Additionally, the initial setup of Chaty was pretty easy. Also the team is super friendly feel free to reach them if you have any issues they always help. Review collected by and hosted on G2.com.

What do you dislike about Chaty?

I think Chaty could be improved by adding FAQ responses or a custom bot. It would be great if basic Q&A responses could be added or automated through OpenAI or LLM integration. Review collected by and hosted on G2.com.

Hal F.

11/10/2025

"Effortless Support with Seamless Integration"

5/5

What do you like best about Chaty?

I truly appreciate Chaty for its ease of use, which simplifies providing support to students in my Thinkific course. The platform is user-friendly and allows for a seamless experience, making task navigation smooth and uncomplicated. Additionally, the availability of a tool that enables selecting from about 30 different communication channels is invaluable. This feature is not only versatile but also straightforward to set up, enhancing my ability to communicate via multiple methods effectively. Furthermore, the initial setup of Chaty couldn't be easier, which speaks volumes about its usability and accessibility. Review collected by and hosted on G2.com.

What do you dislike about Chaty?

I had a problem with the LinkedIn channel, but their support quickly pointed out the problem and helped me resolve it. Review collected by and hosted on G2.com.

Ahmet Selim K.

marketer

Small-Business (50 or fewer emp.)

6/9/2025

"Best widget i've used. Whatsapp"

5/5

What do you like best about Chaty?

i'm a google ads expert. this widget is the only widget that i was able to track whatsapp message conversions for google ads. it was so easy to set the whatsapp message conversion tracking. i was trying to fix that conversion tracking issue for a year. Currently all of the conversions on google ads comes from the chaty whatsapp widget.

User interface is significantly simple. Can't be better.

customer support is amazing. i got immediate reply to my message from a real human. Review collected by and hosted on G2.com.

What do you dislike about Chaty?

i'm trying to find what might be better but so far it's the best. Review collected by and hosted on G2.com.

What problems is Chaty solving and how is that benefiting you?

Chaty solved a problem I’d been stuck on for over a year. As a Google Ads expert, I needed a way to track WhatsApp message conversions properly—and this was literally the only widget that made it possible. Setting up WhatsApp conversion tracking was insanely easy, and now all of my conversions on Google Ads come directly from the Chaty WhatsApp widget. 🙌

The user interface is super simple and intuitive—honestly, it couldn’t be better. Plus, the customer support? Top-notch. I got an immediate response from a real human who actually helped. Can’t recommend it enough if you're serious about tracking and performance. 🔥 Review collected by and hosted on G2.com.

Ratchaya T.

Course Instructor

Small-Business (50 or fewer emp.)

10/1/2025

"Easy to use, well-round social media chat"

4.5/5

What do you like best about Chaty?

This tool is easy to set up and offers powerful features. The communication options work well for customers in different geographic locations and with varying preferences. I also appreciate the good customer support. Review collected by and hosted on G2.com.

What do you dislike about Chaty?

No major issue with the application, more customization ability and more analytics would be nice. Review collected by and hosted on G2.com.

Zhou Z.

Operation staff

Small-Business (50 or fewer emp.)

6/10/2025

"Simple to use, powerful in function and stable in connection"

5/5

What do you like best about Chaty?

It is very easy to use, has comprehensive functions and the customer service responds promptly Review collected by and hosted on G2.com.

What do you dislike about Chaty?

The position of the icon cannot be placed randomly. Review collected by and hosted on G2.com.

Rene F.

Agency Owner

Small-Business (50 or fewer emp.)

3/4/2025

"Does what it promises"

4/5

What do you like best about Chaty?

The chat widget lets you engage your audience where they are and where YOU are. I am glad it also allows access to Chatway live messenger for centralized communication. CRM /leads feature is nice if you are not using a CRM for lead capture. Review collected by and hosted on G2.com.

What do you dislike about Chaty?

No build in live chat or phone app for distributed call centers...if I understand correctly. Review collected by and hosted on G2.com.

Riccardo T.

Small-Business (50 or fewer emp.)

4/10/2024

"Excellent application"

5/5

What do you like best about Chaty?

The thing that impressed me the most is the efficiency of the support service. The features available with the free plan allow you to use WhatsApp effectively. Easy to use and for anything, they help you immediately to solve the problem. Review collected by and hosted on G2.com.

What do you dislike about Chaty?

For now, there isn't anything I don't like. Review collected by and hosted on G2.com.

Rony C.

Marketing and Advertising

Small-Business (50 or fewer emp.)

9/5/2023

"Best resource for integrating Widgets on websites."

5/5

What do you like best about Chaty?

The easy use, through it I can integrate directly with my site on WordPress by adding custom widgets to my liking. Review collected by and hosted on G2.com.

What do you dislike about Chaty?

Due to lack of resources, many more "integrations" or directions could be added to help us take the Lead elsewhere. Review collected by and hosted on G2.com.

What problems is Chaty solving and how is that benefiting you?

I can integrate it into my website, making it so that everyone who accesses my site can be redirected to other social networks, currently WhatsApp and Instagram, but Chaty itself offers some others. It is benefiting me a lot in terms of conversions, many people enter my site and through the Widget are directed to my WhatsApp, where I can make the conversion one-on-one. Review collected by and hosted on G2.com.

Herman P.

Director of Sales and Customer Service

Mid-Market (51-1000 emp.)

2/8/2024

"Great Plug In for Chat"

5/5

What do you like best about Chaty?

Chaty is great and easy to implement. Great chat functionality and great value. Review collected by and hosted on G2.com.

What do you dislike about Chaty?

Does not have sme of the functions of more robust options although they are also more expensive. Review collected by and hosted on G2.com.

Ed L.

Small-Business (50 or fewer emp.)

10/5/2023

"Good alternative to Elsight for webflow"

5/5

What do you like best about Chaty?

Its UI/UX and how smooth it is and integrates almost natively to our website Review collected by and hosted on G2.com.

What do you dislike about Chaty?

Integration among options could be improved when having set up multiple functionalities. The team is great and fast to assist you. Price is on the higher end but seems reasonable if you can get to take advantage of a tool like this. Review collected by and hosted on G2.com.