Chaser Reviews & Product Details

Statement link for all customers in the email function. Soneasy for customers to see what they are owed and all invoices are attached. Review collected by and hosted on G2.com.

Wish there was a combined group view. And a way to create on the fly groups for a chase (I.e. group of 25 customers decide not to pay, as hoc group as one-off to chase them all. And the forecast function is a little black box and hard to reconcile. Review collected by and hosted on G2.com.

I really like the fact that our chaser emails are streamlined into one place and automatically sent out without having to think about them. Review collected by and hosted on G2.com.

The email reminders could do with only being sent once a day rather than twice as this can be confusing as to which day they are referring to sometimes. Review collected by and hosted on G2.com.

Chaser emails look like they’ve been written by a real person. Because of that, our clients don’t ignore them the way they often do with generic invoice reminder emails. Chaser is incredibly effective at reducing debtor days. We’ve been able to bring our debtor days down even as our revenue has grown, and we’ve done it without adding any additional employees to the Accounts team. Review collected by and hosted on G2.com.

Expensive especially if used for multiple companies. However, it is worth the cost as it means we don't need to expand headcount. Review collected by and hosted on G2.com.

It acts like mail merge but on steroids. Chaser also provides history of communication to/from customer. Review collected by and hosted on G2.com.

I think Chaser could use some upgrades around what happens when customers are merged in our accounting software. Right now, Chaser doesn’t have a module with schedules or templates to notify customers that they have outstanding vendor credits that can be applied to their outstanding invoices. Review collected by and hosted on G2.com.

Very user-friendly and saves you time chasing debtors Review collected by and hosted on G2.com.

Can't see the actual ageing of debtors as to the accounting program that it pulls the info from Review collected by and hosted on G2.com.

Automations and integrations have been impressive. We integrated with our on-premises Sage 200 in just five minutes, making it the easiest integration I have ever experienced. The PDF uploader is a real game changer, as it allows us to easily upload copies of invoices to customers, ensuring they receive a copy with every chase. Usually, you would need a hosted AR system to achieve this. The automations are excellent, highly customizable, and feel very natural. Review collected by and hosted on G2.com.

Sometimes, customers may be chased if you forget to hold an invoice. It would be helpful to have a historical report feature and the ability to track improvements over time. Grouping customer sites and establishing parent-child relationships would also be beneficial, allowing customers to access multiple sites through a single portal. Additionally, it would be useful if the chasing process notified customers about any unallocated credits.

But, these small niggles to not affect how great the product is. Review collected by and hosted on G2.com.

I use Chaser for automating debt collection by chasing clients and facilitating payments. I love having all communication, audit trails, and notation within one central workflow. It saves me time by solving the issue of manually emailing hundreds of customers weekly for payment reminders, allowing me and my team to focus on more value-added tasks. Chaser enables us to maintain a centrally managed credit control function with email integration, so nothing is missed, rather than managing multiple reports across spreadsheets and accounting systems. The email integration of outbound emails is a standout feature for us, and it was much easier to use compared to the product we used before, Satago. The initial setup was very easy and just took a couple of hours for tweaking. Review collected by and hosted on G2.com.

We would really appreciate enhanced reporting features. More areas to slice and dice reports to allow bespoke reporting (& customer batch updating). Another being flexibility around payment plans - It would be great to be able to set up plans outside the rigid 1/2/4 week structure. For payment plans, very often we try to front load the plan with 2 payments in 1 month, then the remaining installments monthly. This cannot be done as I can only choose monthly, weekly, or bi-weekly. The only workaround is for me to set a reminder to cancel the plan in 1 month's time and switch the balance from bi-weekly to monthly. Review collected by and hosted on G2.com.

Very intuitive.

Have used other software in the past and Chaser software is ticking all the boxes for my credit control needs, automating where I need it but without losing the personal touch for our customers. The support has been great so far too. Review collected by and hosted on G2.com.

Not found any issues yet. Will monitor and flag any issues Review collected by and hosted on G2.com.

It's a very simple platform that makes it really easy to set up and roll out to your team. The customer support team were also really helpful throughout the entire set up process. Review collected by and hosted on G2.com.

The only issue I have with Chaser is that, despite everything else linking to your email account, tasks don't. This means that you can't get automated reminders to complete tasks, and if you don't use the platform on a daily basis then you have to remember to manually check it. Review collected by and hosted on G2.com.

Saves time copy and pasting text for emails and helps organise stuff. Review collected by and hosted on G2.com.

Can't send an email to multiple recipients is irritating at times. Review collected by and hosted on G2.com.