# Chaser Reviews **Vendor:** Chaser **Category:** [Accounts Receivable Software](https://www.g2.com/categories/accounts-receivable) **Average Rating:** 4.3/5.0 **Total Reviews:** 68 ## About Chaser Automate and streamline your accounts receivable process. Improve cash flow visibility. Get visibility over every debtor interaction and easily forecast cash flow with customizable overviews. Reduce days sales outstanding. Maintain strong customer relationships. Winner of Best Technology Provider at the Credit Strategy Awards (2024), Management Today Best Use of Innovation (2023), and CICM British Credit Awards B2B Supplier of the Year (2022). Chaser users: - Get invoices paid 54+ days sooner - Save 15+ hours per week on accounts receivable tasks - Reduce days sales outstanding by 75%+ - Grow fearlessly with predictable cash flow - Maintain strong customer relationships Track and manage every interaction in one place - Gain complete visibility with all debtor communications, replies, and call notes logged automatically - See a full communication history for every invoice and every customer - Log communications in your CRM automatically with integrations for HubSpot, Salesforce, Zoho, and more - Record and store debtor phone calls directly in Chaser, set reminders, and assign follow-up tasks to your team Automate without losing the human touch - Send personalized reminders from your own email address, complete with your usual signature and branding - Use AI to instantly draft professional replies in your tone of voice - Customize templates to match your business style for consistent communication Grow confidently with customizable cash flow visibility - View automatic cash flow predictions from your accounting system data and debtor payment behavior - Reflect your business reality with full flexibility in overrides and anomalies - Save time building forecasts from scratch, and avoid using rigid automated tools Optimize your collections approach - Segment debtors into unlimited workflows based on factors like payment behavior, risk level, or language - Automate reminders across your chosen schedule and escalation paths - Escalate senders automatically to more senior contacts when payments are overdue - Avoid chasing outside working hours, on weekends, or on bank holidays - Gain ongoing insights from credit checks, monitoring, and AI debtor insights so you know which accounts to prioritize Encourage faster payment - Give customers a secure Payment Portal linked in every reminder, offering multiple payment options - Offer flexible installment plans to suit customer needs - Incentivize prompt payment with early payment discounts and apply late fees automatically where needed Use multiple follow-up channels for maximum reach - Send reminders via email, SMS, letters, and automated debtor phone calls to ensure messages are received - Include secure payment portal links and QR codes in all reminders to make paying as easy as possible - Maintain a consistent, professional tone across every channel to strengthen relationships and improve results Seamlessly connected to your existing systems - Connect Chaser to any accounting software, ERP or CRM with a range of integration options - Ensure you never follow-up with debtors incorrectly, with data-syncs every hour, on-demand when you request them, and before any communication is sent ## Chaser Pros & Cons **What users like:** - Users value the **automation features** of Chaser, which simplify invoice management and enhance efficiency for their teams. (18 reviews) - Users love the **ease of use** of Chaser, simplifying credit control and saving valuable time. (15 reviews) - Users appreciate the **collections efficiency** of Chaser, significantly reducing time spent on credit control and chasing invoices. (14 reviews) - Users commend Chaser's **excellent customer support** , highlighting their responsiveness and helpfulness in all inquiries. (12 reviews) - Users appreciate Chaser's **efficiency** in credit control, saving time and simplifying the invoice chasing process. (12 reviews) - Reminders (12 reviews) - Time-saving (11 reviews) - Time Saving (11 reviews) - Automated Reminders (10 reviews) - Users highlight the **easy integrations** of Chaser, enabling seamless connections with accounting systems for efficient collections. (9 reviews) **What users dislike:** - Users find the **email functionality confusing** due to excessive reminders and altered sender information affecting response rates. (8 reviews) - Users are disappointed with the **email authenticity issues** in Chaser, affecting response rates and overall communication. (8 reviews) - Users find the **email automation issues** in Chaser affect the authenticity and response rates of their communications. (7 reviews) - Users find the **email notifications overwhelming** , with issues like timing confusion and authenticity affecting response rates. (7 reviews) - Users find the **missing features** in Chaser, such as reporting and customization, hinder their overall experience. (5 reviews) - Inadequate Reporting (4 reviews) - Invoicing Issues (4 reviews) - Limited Flexibility (4 reviews) - Poor Reporting (4 reviews) - Reporting Issues (4 reviews) ## Chaser Reviews ### 1. Chaser’s Human-Sounding Emails Cut Debtor Days Without Adding Headcount **Rating:** 5.0/5.0 stars **Reviewed by:** Eshan S. | Maintenance Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Chaser?** Chaser emails look like they’ve been written by a real person. Because of that, our clients don’t ignore them the way they often do with generic invoice reminder emails. Chaser is incredibly effective at reducing debtor days. We’ve been able to bring our debtor days down even as our revenue has grown, and we’ve done it without adding any additional employees to the Accounts team. **What do you dislike about Chaser?** Expensive especially if used for multiple companies. However, it is worth the cost as it means we don't need to expand headcount. **What problems is Chaser solving and how is that benefiting you?** Every business has debtors that need to be constantly chased. This is a never-ending task, and it does have to be done in order to ensure strong cash flows. Chaser allows us to effectively chase our debtors in a polite way without having to dramatically expand the team. We have significantly reduced our debtor days, improved cash flow, and cut costs by implementing Chaser. **Official Response from Toby Mortaro:** > Thanks very much for the review Eshan! I'm so happy to hear that Chaser is proving its effectiveness with chasing outstanding debt, as well as providing that human element to your chase emails. It's fantastic that you've been able to increase your revenue while using Chaser, without the need to add any additional members of staff too. We are always looking at ways to improve and adjust the software so if you do want to drop us an email please feel free to reach out at support@chaserhq.com. I hope we can continue to help you get paid faster, improve your cash flow and cut costs! ### 2. Mail Merge on Steroids with Full Customer Communication History **Rating:** 5.0/5.0 stars **Reviewed by:** Robert D. | Company Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Chaser?** It acts like mail merge but on steroids. Chaser also provides history of communication to/from customer. **What do you dislike about Chaser?** I think Chaser could use some upgrades around what happens when customers are merged in our accounting software. Right now, Chaser doesn’t have a module with schedules or templates to notify customers that they have outstanding vendor credits that can be applied to their outstanding invoices. **What problems is Chaser solving and how is that benefiting you?** Keeping customers informed and on their toes. **Official Response from Nazia Prosha:** > Thank you so much for taking the time to review Chaser! We are absolutely thrilled to hear that Chaser is proving successful for your business and keeping your customers informed. We also genuinely appreciate your constructive feedback regarding contact merging and the addition of vendor credit notifications. Please note that we are constantly working on improving our platform and our internal processes. Feedback like yours is incredibly valuable to help shape our future updates. We look forward to continuing to help you get paid faster. ### 3. Seamless Integrations and Powerful Automations **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley C. | Finance Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2025 **What do you like best about Chaser?** Automations and integrations have been impressive. We integrated with our on-premises Sage 200 in just five minutes, making it the easiest integration I have ever experienced. The PDF uploader is a real game changer, as it allows us to easily upload copies of invoices to customers, ensuring they receive a copy with every chase. Usually, you would need a hosted AR system to achieve this. The automations are excellent, highly customizable, and feel very natural. **What do you dislike about Chaser?** Sometimes, customers may be chased if you forget to hold an invoice. It would be helpful to have a historical report feature and the ability to track improvements over time. Grouping customer sites and establishing parent-child relationships would also be beneficial, allowing customers to access multiple sites through a single portal. Additionally, it would be useful if the chasing process notified customers about any unallocated credits. But, these small niggles to not affect how great the product is. **What problems is Chaser solving and how is that benefiting you?** We didn't have time to chase every single customer - now chaser does that for us. The PDF upload & portal means we no longer have to send copy invoices to staff. **Official Response from Toby Mortaro:** > Hi Ashley! Thank you very much for your review. I'm so pleased to hear that you're finding our automations and integrations a great addition to the business, as well as making good use of our PDF uploader to provide copies of invoices to your customers. We appreciate your feedback in regards to the reporting functionality, grouping customers and customer notifications and I'll be sure to pass this over to our development team. We look forward to continuing to help you get paid faster. ### 4. Streamlined Automated Chaser Emails in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Emma B. | Finance Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Chaser?** I really like the fact that our chaser emails are streamlined into one place and automatically sent out without having to think about them. **What do you dislike about Chaser?** The email reminders could do with only being sent once a day rather than twice as this can be confusing as to which day they are referring to sometimes. **What problems is Chaser solving and how is that benefiting you?** We have seen an improvement in our DSO days as clients are now paying on invoice rather than waiting for statements to be sent out at the end of the month. **Official Response from Toby Mortaro:** > Thanks so much for taking the time to write us a review Emma, we really appreciate it! We're really pleased to hear you're enjoying the automated chase functionality, and that it provides you with some much needed peace of mind in the background. The email reminders are sent depending on when your chases are sent, we'd be happy to talk this through with you if you contact us at support@chaserhq.com. We're also thrilled to hear that Chaser is helping you reduce your DSO by getting those invoices paid immediately rather than waiting for month-end statements. We look forward to continuing to help you get paid faster. ### 5. Efficient Debt Automation, Needs Enhanced Reporting **Rating:** 3.5/5.0 stars **Reviewed by:** Alistair D. **Reviewed Date:** December 15, 2025 **What do you like best about Chaser?** I use Chaser for automating debt collection by chasing clients and facilitating payments. I love having all communication, audit trails, and notation within one central workflow. It saves me time by solving the issue of manually emailing hundreds of customers weekly for payment reminders, allowing me and my team to focus on more value-added tasks. Chaser enables us to maintain a centrally managed credit control function with email integration, so nothing is missed, rather than managing multiple reports across spreadsheets and accounting systems. The email integration of outbound emails is a standout feature for us, and it was much easier to use compared to the product we used before, Satago. The initial setup was very easy and just took a couple of hours for tweaking. **What do you dislike about Chaser?** We would really appreciate enhanced reporting features. More areas to slice and dice reports to allow bespoke reporting (& customer batch updating). Another being flexibility around payment plans - It would be great to be able to set up plans outside the rigid 1/2/4 week structure. For payment plans, very often we try to front load the plan with 2 payments in 1 month, then the remaining installments monthly. This cannot be done as I can only choose monthly, weekly, or bi-weekly. The only workaround is for me to set a reminder to cancel the plan in 1 month's time and switch the balance from bi-weekly to monthly. **What problems is Chaser solving and how is that benefiting you?** I use Chaser to automate debt collection and payment reminders, which eliminates manual emailing and lets us focus on value-added tasks. It centralizes communication and audit trails, integrates with our emails, and manages credit control so nothing is missed. **Official Response from Toby Mortaro:** > Hi Alistair, Thanks so much for taking the time to leave us a review! We're really pleased to hear how the centralised communication workflow and audit trails have helped streamline your credit control process, and save your team valuable time. It’s great to know that automating payment reminders has allowed you to focus more on higher-value work rather than manual follow-ups. In addition, it's great to hear that the email integration and ease of use has stood out for you! We also really appreciate the feedback in regards to the reporting features and payment plans functionality, I can certainly pass this over to the relevant department and please don't hesitate to contact us at support@chaserhq.com if you have anything else to share. We look forward to continuing to help you get paid faster! ### 6. Intuitive Chaser Software That Automates Credit Control Without Losing the Personal Touch **Rating:** 5.0/5.0 stars **Reviewed by:** vraynersmith@astleyhire.co.uk R. | Accounts Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Chaser?** Very intuitive. Have used other software in the past and Chaser software is ticking all the boxes for my credit control needs, automating where I need it but without losing the personal touch for our customers. The support has been great so far too. **What do you dislike about Chaser?** Not found any issues yet. Will monitor and flag any issues **What problems is Chaser solving and how is that benefiting you?** Automating the chasing cycles and the bespoke elements of it are great. I Like the fact that you can add statements to customer emails at any point in the chasing schedule. **Official Response from Toby Mortaro:** > Thank you for taking the time to leave us a review, we really appreciate the feedback provided. We're so pleased to hear you're finding Chaser intuitive and easy to use, and that our team are supporting you well with any questions you may have about the software. It’s also great to hear you’re getting value from the automated chasing functionality and the flexibility to add statements at any point in your schedules — we understand how this can make a real difference. We hope Chaser continues to tick all the right boxes for your credit control needs and we look forward to helping you get paid faster! ### 7. Simple, Easy-to-Deploy Platform for Teams **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2026 **What do you like best about Chaser?** It's a very simple platform that makes it really easy to set up and roll out to your team. The customer support team were also really helpful throughout the entire set up process. **What do you dislike about Chaser?** The only issue I have with Chaser is that, despite everything else linking to your email account, tasks don't. This means that you can't get automated reminders to complete tasks, and if you don't use the platform on a daily basis then you have to remember to manually check it. **What problems is Chaser solving and how is that benefiting you?** It's made our debt management process much easier to manage, and has helped us recoup a lot of unpaid invoices that we had thought would need to be written off. **Official Response from Toby Mortaro:** > Thank you so much for taking the time to share your thoughts about Chaser. We're really glad to hear that you’re enjoying how simple Chaser is to set up, and that our team was helpful throughout the process. Making credit control easier is exactly what we’re here for, so it’s great to know Chaser is delivering real value for your team. The feedback you've provided about tasks within Chaser has been fed back to our development team, this is incredibly helpful for us, and it’s something we’re actively aware of as we continue improving the software. We look forward to continuing to help you get paid faster! ### 8. From Chasing Invoices to Chasing Growth **Rating:** 5.0/5.0 stars **Reviewed by:** Shane Budd S. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2025 **What do you like best about Chaser?** As a partner in an accounting firm, I’ve found Chaser HQ to be a game-changer both for my own practice and for my clients. It saves us significant time by automating invoice reminders in a professional and friendly way, helps get invoices paid faster, and integrates seamlessly with the accounting systems we use. The insights, such as late payment predictions and payer ratings, give us an edge in managing cash flow proactively. Overall, it’s user-friendly, effective, and has genuinely improved the way we handle collections—I’m very happy with the product. **What do you dislike about Chaser?** There is nothing I dislike about chaser. **What problems is Chaser solving and how is that benefiting you?** Chaser solves the problem of late and inconsistent payments by automating invoice chasing in a way that is polite, consistent, and professional. For me and my clients, this means fewer awkward conversations, far less time spent following up, and much faster payments. The integrations with our accounting systems make it seamless to implement, and the insights on payer behaviour help us be proactive in managing cash flow. Ultimately, Chaser has reduced admin, improved client cash flow, and freed up my team to focus on higher-value work. **Official Response from Toby Mortaro:** > Thank you for your review Shane! I'm really pleased to hear you've had such a positive experience with Chaser and that the Chaser insights are empowering you to manage your cash flow proactively. We have some really exciting new cash flow features in the pipeline that we're looking forward to sharing in due course. Chaser aims to save you time and enable you to manage AR processes with ease, all while helping to improve cash flow. We look forward to continuing to help you get paid faster. ### 9. Reduced Admin Workload, But Miss the Old Email Sending Feature **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Chaser?** Chaser has significantly reduced our administrative workload, allowing us to dedicate more attention to customers who are behind on their payments. **What do you dislike about Chaser?** Previously, our emails were sent directly from our own mailbox, but now they include 'mail-srv1.com' in the sender information. I feel this change makes our emails appear less authentic, and I believe it has led to a decrease in the number of responses we receive. **What problems is Chaser solving and how is that benefiting you?** We no longer have to spend much time chasing customers who owe us money, as Chaser handles most of the emailing for us. This allows us to focus on other important tasks and better prioritize our workload. **Official Response from Charlie Nicholl:** > Thank you for sharing your feedback and highlighting how Chaser has helped reduce your administrative workload - we’re really glad to hear it’s made a difference! Regarding the email sender address - it sounds like your email integration may have become disconnected. When this happens, emails are sent via Chaser’s mail server rather than directly from your own mailbox. You can easily fix this by reconnecting your email to Chaser following the steps in our help article here: https://help.chaserhq.com/connect-your-email-to-chaser Once reconnected, your emails will send directly from your own address again, helping them appear fully authentic to your customers. Please reach out to support@chaserhq.com if you need any assistance reconnecting your email address. ### 10. Effortless Integration, Streamlines Invoice Management with Minimal Issues **Rating:** 4.0/5.0 stars **Reviewed by:** Bhavesh P. **Reviewed Date:** September 25, 2025 **What do you like best about Chaser?** I love that Chaser simplifies chasing overdue invoices by integrating seamlessly with my accounting software, QuickBooks. Its easy setup and automation reduce the time my accounts team spends managing unpaid invoices. The scheduled reminders and the ability to keep notes within the app are extremely useful. Chaser's overall simplicity makes it a worthwhile tool for my business needs. **What do you dislike about Chaser?** I experience issues with some of Chaser's email functionalities. Specifically, emails sometimes bounce back due to domain name problems. This issue disrupts the tracking and follow-up process with overdue invoices, which can hinder efficient communication with clients. **What problems is Chaser solving and how is that benefiting you?** I use the product to view unpaid invoices in one place and automate follow-ups, reducing time spent by the accounts team. **Official Response from Toby Mortaro:** > Hi Bhavesh, I'm really pleased to hear you're enjoying the simplicity of Chaser and how it integrates with your accounting package. We have tried to make the setup as easy and stress-free as possible, so I'm glad to hear that's working! It's always easy to forget something during a busy work day, so hopefully those reminders provide a streamlined approach to your chasing efforts. I would certainly advise to have a look at the email integration functionality within Chaser, if not already setup, in regards to email communications sent and received. I've added a link to our Help Centre at the bottom of my response which I hope you find useful. We look forward to continuing to help you get paid faster. ### 11. Effortless Credit Control and Time Savings **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2026 **What do you like best about Chaser?** Chaser makes it incredibly easy to keep track of credit control - and takes away the pain of chasing! It saves us loads of time. Customer service has always been very kind and helpful - and their webinars have taught the team a lot. **What do you dislike about Chaser?** The subscription style has changed quite a bit - I believe we get less than we did when we first started but still find it to be a valuable service. **What problems is Chaser solving and how is that benefiting you?** It saves our business a ton of time in chasing and makes the whole credit control process much more streamlined. **Official Response from Toby Mortaro:** > Hi there, Thanks so much for leaving us a review, it's great to hear your feedback! It’s also great to know that our support team and webinars have been valuable for you. We put a lot of care into making sure customers feel supported and confident using Chaser, so your comments mean a lot. We also appreciate your honest comments around the changes to our subscription model. While our subscriptions have evolved over time, our goal is always to continue delivering strong value and improve the product. If you’d ever like to discuss your plan or explore ways to get even more out of Chaser, you can email us at support@chaserhq.com. Thanks again for your kind words and for being a Chaser customer. We look forward to continuing to help you get paid faster. ### 12. Chaser makes credit control effortless with automated-polite reminders that get invoices paid faster **Rating:** 5.0/5.0 stars **Reviewed by:** Parth D. | Manager, Finance, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2025 **What do you like best about Chaser?** What I like best about Chaser is its ability to automate payment follow-ups with a human touch-personalized, polite reminders that maintain customer relationships while improving cash flow. **What do you dislike about Chaser?** One thing that could be improved in Chaser is the flexibility around customizing email workflows-it works well for most cases, but more advanced options would be a great addition. **What problems is Chaser solving and how is that benefiting you?** Chaser is solving the challenge of manual, time-consuming invoice chasing by automating polite payment reminders, which helps improve cash flow and reduces the effort spent on credit control—saving us time and keeping customer relationships positive. **Official Response from Charlie Nicholl:** > Thank you for your insightful review, Parth! We're pleased that Chaser is saving you valuable time that can be better utilised focusing on customer relationships. Please email us at support@chaserhq.com regarding your feedback around customising email workflows further. I'd be keen to hear how you'd like this to work so we can continuously improve the product and make it even more impactful for your business. ### 13. A Game-Changer for our Credit Control process **Rating:** 5.0/5.0 stars **Reviewed by:** Vivek J. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2025 **What do you like best about Chaser?** We've been using Chaser for a few months now, and it has transformed the way we manage our credit control. The automated reminders are incredibly effective while still feeling personal, and the integration with Xero is seamless. What really stands out is the time we've saved chasing overdue invoices — and more importantly, the improvement in our cash flow. We've seen a noticeable reduction in debtor days since implementing Chaser. The support team is also fantastic — responsive, helpful, and genuinely interested in helping us get the most from the platform. Highly recommended for any business looking to professionalise their credit control while freeing up valuable internal resources. — Vivek Jain, Crescent Stone Ltd **What do you dislike about Chaser?** Nothing at the moment, probably on debt collection side. **What problems is Chaser solving and how is that benefiting you?** Automated payment reminders, saving time of internal resources. **Official Response from Charlie Nicholl:** > Thank you for your insightful review, Vivek! We've been pleased to see an improvement in your Days Sales Outstanding metric since implementing Chaser. Regarding debt collections, we're currently improving our no-win-no-fee service to make it even more effective and easy to use. Please get in touch via support@chaserhq.com if you have any specific examples you'd like to share about your experience with this service. ### 14. Chaser 5 stars ***** **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan M. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2025 **What do you like best about Chaser?** It saves man hours and never forgets to send a chaser. Customers pay faster. Chaser is very easy to use. The customer support is excellent and friendly. The features on the basic package are fine. Some features are locked behind more expensive subscriptions, but not those features aren't essential. **What do you dislike about Chaser?** The price of the standard package is too high for us, but only because we are a small business. **What problems is Chaser solving and how is that benefiting you?** Chaser just works - when we use it, customers pay faster. If a customer fails to pay, Chaser can pick up and start legal action. **Official Response from Charlie Nicholl:** > Thank you for your review, Ryan! We're pleased to hear that Chaser's able to support the whole lifecycle of customer debt for you. I'm happy to share that you'll soon be able to purchase add-ons that will unlock the features you think will benefit your day-to-day the most. Please keep an eye on your emails in the coming months for more details, or get in touch via support@chaserhq.com ### 15. Reliable accounts receivable software that saves time **Rating:** 4.5/5.0 stars **Reviewed by:** Rod H. | Group Operations Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Chaser?** Chaser has an easy-to-use interface that makes managing accounts receivable straightforward. The customer support team is effective and responsive, and the seamless integration with various payment platforms streamlines our workflow significantly. **What do you dislike about Chaser?** There are occasional minor delays in feature updates, but overall the experience is highly positive and these delays do not significantly impact day-to-day operations. **What problems is Chaser solving and how is that benefiting you?** Chaser automates invoice reminders, reduces manual chasing, and improves timely payments, directly benefiting our cash flow and saving staff time. **Official Response from Toby Mortaro:** > Thank you so much for your thoughtful review and for sharing your experience with Chaser! We're delighted to hear that you find our platform easy to use and that our customer support team has been responsive and helpful. It’s great to know that Chaser’s automation and payment integrations are making a real difference to your workflow, cash flow, and time savings. We appreciate your feedback regarding feature update timings — we’re always working to enhance the platform and will continue striving to deliver improvements as efficiently as possible. Please get in touch at support@chaserhq.com with any further feedback around feature updates. Thank you for being a valued Chaser user! ### 16. Very convenient and helpful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services **Reviewed Date:** March 31, 2026 **What do you like best about Chaser?** It follows up outstanding invoices systematically **What do you dislike about Chaser?** Not really. But there are many things to learn to really maximize its use **What problems is Chaser solving and how is that benefiting you?** Collection - and also when a team member forgets to indicate an email, I am alerted **Official Response from Toby Mortaro:** > Thanks so much for taking to the time to submit your review of Chaser. I'm glad to hear you've been using Chaser's automated chasing functionality, I hope it's giving you some much needed time back to focus on other tasks at hand. If you ever need any refresher training on Chaser's features and functionality please do get in touch at support@chaserhq.com. We look forward to continuing to help you get paid faster. ### 17. Efficient and user-friendly credit control solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Harun P. | Head of Finance, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2025 **What do you like best about Chaser?** Chaser has significantly improved our accounts receivable process by automating payment reminders while maintaining a personal touch with customers. The integration with our accounting software was seamless, and the customizable templates make follow-ups professional yet friendly. Their customer support is excellent, always responsive and willing to assist whenever needed. The insightful reporting also helps us track overdue invoices more effectively. **What do you dislike about Chaser?** While Chaser is a fantastic tool, there is a bit of a learning curve when setting up automation rules and workflows. Additionally, customization options for reporting could be more flexible to allow deeper analysis. Occasionally, sync delays with accounting software can be frustrating, but they are rare and usually resolved quickly. **What problems is Chaser solving and how is that benefiting you?** Chaser has made chasing overdue invoices effortless by automating reminders while keeping communication polite and professional. It has saved us time, improved cash flow, and removed the awkwardness of manual follow-ups. The clear reporting helps us track outstanding payments easily, making our credit control process much more efficient. **Official Response from Charlie Nicholl:** > Thank you for your review, Harun! We're pleased to hear how impactful Chaser has been in improving your accounts receivable process and saving you time, and our Customer Success team is delighted to hear that our support function has been helpful to you. I'll reach out to you directly to address your other feedback so that we can continue to evolve and improve the app for all customers. Thank you for your valuable insights. ### 18. Automations and collections at its finest **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2025 **What do you like best about Chaser?** Creating automation of arrears collection and keeping track of clients who have paid. Its an easy to use platform that lets you track who is in arrears and can chase clients you want to and clients you do not want too. Integrates with ease with Xero and keeps track of all updates in Xero. **What do you dislike about Chaser?** Downside is sometimes the clicking in to customers it takes you few clicks to get whay you need to get too **What problems is Chaser solving and how is that benefiting you?** Helps sending automated chasers to customers in arrears and getting them to pay. saves time in manual emailing and checking on them **Official Response from Toby Mortaro:** > Thank you for your review! I'm so pleased to hear that you're finding Chaser hugely beneficial in chasing payments. We're always looking for new ways to improve the user interface. If you have any thoughts on this, please get in touch at support@chaserhq.com I hope we can continue to help you get paid faster. ### 19. does what it says on the tin, with good support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** December 08, 2025 **What do you like best about Chaser?** It does the annoying part of getting paid for me. **What do you dislike about Chaser?** I wish upcoming payment reminders and chasers were grouped in the same email if on the same week. **What problems is Chaser solving and how is that benefiting you?** Saving time on checking Xero and writing individual emails. **Official Response from Charlie Nicholl:** > Thank you for leaving a review - we really appreciate it! We're delighted to hear that Chaser is helping take the hassle out of getting paid and saving you time on manual checks and emails. Regarding your point about grouping upcoming payment reminders and chases into the same email, I'm pleased to say that Chaser can actually do this already. You can send a single reminder covering multiple invoices by following this guide: https://help.chaserhq.com/send-a-reminder-for-multiple-invoices If you need a hand setting this up or exploring other features, our support team is always here to help. Please reach out to support@chaserhq.com ### 20. Absolute game changer!! **Rating:** 5.0/5.0 stars **Reviewed by:** Shane R. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2025 **What do you like best about Chaser?** A few years ago, we changed our company structure which meant we needed help chasing outstanding balances. The decision was almost made to employ someone new, until we found chaser. For a small monthly cost (in comparison to employing someone new) we've managed to chase outstanding balances, without the time constraints associated with a full time employee. **What do you dislike about Chaser?** The only negative is that its stopped chasing debt and I didn't notice - for whatever reason. I've been keeping an eye of this now though, and managed to sort it all ok since. **What problems is Chaser solving and how is that benefiting you?** Saving time, saving money, and receiving comms from customers about est payment dates. **Official Response from Jake Harrison:** > Hi Shane, thank you for your review! We are glad Chaser is helping you to get paid faster by automating your accounts receivable. ### 21. Chaser has changed our business for the better. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2025 **What do you like best about Chaser?** I like the fact that chaser is able to send out reminders and chase clients once they are pass due. It takes the load of this task off me. **What do you dislike about Chaser?** I wish on the payment plan they had a semi-monthly option. I also want to be able to run more reports so I can see who is pass due. **What problems is Chaser solving and how is that benefiting you?** Chaser keeps up with past due payment for me and send out reminders. I am now able to have a better understanding of which clients are behind. Before Chaser I had trouble keeping up with past due clients. **Official Response from Charlie Nicholl:** > Thank you for your review and feedback! We're pleased to hear that Chaser empowers you to keep on top of AR better. Regarding your feedback, there is a way to personalise payment plans so that they are semi-monthly. Please get in touch at support@chaserhq.com and we can talk you through the set-up! We also have many reports available in Chaser and an export function on the Receivables tabs. Please get in touch if there are any reports you think we should add to Chaser. ### 22. Usually been a smooth service but you paused and didnt tell us and then charged us **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Accounting **Reviewed Date:** October 30, 2025 **What do you like best about Chaser?** Good reminders for clients and helps speed up payments **What do you dislike about Chaser?** We have found the pausing of our chaser disappointing as we did nothing different to the past 5 years! **What problems is Chaser solving and how is that benefiting you?** Debt collection and thanking clients once paid **Official Response from Charlie Nicholl:** > Thank you for sharing your feedback. I’m really sorry for the frustration caused by your Chaser service being paused, and I completely understand how disappointing this must have been, especially after many years of smooth use. While a banner in the app displayed the pause notice, we recognise that this may not have been clear enough and are reviewing how we communicate service changes in the future to avoid any confusion. Please don’t hesitate to reach out to us at support@chaserhq.com so we can review your account and make sure everything is resolved. I’m glad to hear Chaser continues to help improve payment times and client reminders - your feedback is greatly appreciated and helps us improve. ### 23. User Friendly **Rating:** 2.5/5.0 stars **Reviewed by:** Nigel M. | Commercial Governance Manager / RevOps, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Chaser?** Ability to create your own messages and email sequences **What do you dislike about Chaser?** Nothing particularly although could do with more spefici reporting **What problems is Chaser solving and how is that benefiting you?** helpig the business chase and collect money from invoices **Official Response from Charlie Nicholl:** > Thank you for taking the time to share your feedback, Nigel! I’m really pleased to hear you find Chaser user-friendly and that the flexibility to create custom messages and email sequences has been valuable for your business. We really appreciate your comments about reporting - that’s helpful feedback we’ve heard from other users too, and something we’re actively working on. You may have noticed beta access to our new AR Forecast feature in-app - we’d love your thoughts once you’ve had a chance to try it. If you’d like to learn more about this beta release or our upcoming reporting enhancements, please reach out to us at support@chaserhq.com. Thank you again for your review and for using Chaser to support your collections process! ### 24. Chaser has taken the headache out of our receivables process **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2025 **What do you like best about Chaser?** Chaser has automate a lot of our debtors recovery process. We use it to not only automate the actual chasing process, but also to quickly send off immediate chasers using their "Chase Now" functionality which saves us a heap of time. **What do you dislike about Chaser?** One of the main downsides is that you cannot "Chase Now" using contact groups in Chaser that are set up in Xero and can only chase based on contact name. It would be great if the software could either allow you to chase contact groups, or identify if multiple contacts have the same email address so that you could chase all in one go. **What problems is Chaser solving and how is that benefiting you?** It is automating our receivables process and is saving us time. It is also allowing us to quickly send templates off to clients. **Official Response from Jake Harrison:** > Thank you for taking the time to leave a review for Chaser. It is much appreciated. It's great to hear you are seeing the value in our product. We always welcome feedback, and the Chasing by contact group point will be shared with the product team for review. ### 25. Easy to manage, good support and reduces repetitives tasks **Rating:** 5.0/5.0 stars **Reviewed by:** Naaz C. | Credit Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2025 **What do you like best about Chaser?** Saved templates and automated reminders are very helphul in repetitive tasks of Credit Contro. **What do you dislike about Chaser?** Instalment plans have to be manually updated due to rounding variances. Notes section can be deleted, and dont have an audit trail. **What problems is Chaser solving and how is that benefiting you?** Automation of Credit Control function. **Official Response from Toby Mortaro:** > Hi Naaz, It sounds like you're finding the customisable chasing templates and automated schedule functionality really helpful, I'm so glad to hear that. We are always looking for new ways to improve the software and the features included, so we really appreciate your feedback. If you did need any further support please don't hesitate to contact us using our support@chaserhq.com email address. We look forward to continuing to help you get paid faster. ### 26. Best product of it's kind **Rating:** 4.0/5.0 stars **Reviewed by:** Gavin S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2025 **What do you like best about Chaser?** The customer support (Krissie) have been very helpful. **What do you dislike about Chaser?** As an accountant. the plans don't work as well for deploying across our client base as other software platforms do. **What problems is Chaser solving and how is that benefiting you?** Recover your of monies owed. **Official Response from Charlie Nicholl:** > Thank you for your review, Gavin! I can see that you've spoken with Krissie about this directly since leaving your review. If there's anything else you'd like to discuss, please let us know. ### 27. A very good product **Rating:** 4.5/5.0 stars **Reviewed by:** Richard F. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Chaser?** Very impressive and easy to use - has significantly eased our operations **What do you dislike about Chaser?** I'm not totally sure that the extra features added are entirely worthwhile **What problems is Chaser solving and how is that benefiting you?** Cash flow and chasing of debtors **Official Response from Charlie Nicholl:** > Thanks for your honest review, Richard! We're pleased to hear that the Chaser software has had a significant positive impact on your day-to-day. In terms of our extra features, please do get in touch via support@chaserhq.com if you'd like to discuss these further and find out how they can directly benefit your business. ### 28. In my first Month with Chaser it has increased my Income by £25k. **Rating:** 5.0/5.0 stars **Reviewed by:** Felix R. | director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Chaser?** Automatically chasing. Customers coming to you with payment plans. having features to split invoice into payment plans. being able to set call reminders to chase when customers agree a payment date. **What do you dislike about Chaser?** We cant make our payer rating ourselves with customers we already know. **What problems is Chaser solving and how is that benefiting you?** Chasing debt of customers and maintaining it Low. **Official Response from Charlie Nicholl:** > Thanks for your review, Felix, and for sharing the massive impact that Chaser has had for you after using it for only one month! This is very exciting to see, and you're not alone in experiencing these great results after automating your AR processes with Chaser. Thanks as well for your constructive feedback regarding adding your own payer ratings to Chaser - this is very much appreciated and has been passed on to our Head of Product to review and consider for future feature releases. If we're able to release this feature in future, you'll be the first to know! ### 29. Chaser **Rating:** 5.0/5.0 stars **Reviewed by:** Vicky E. | Bookkeeping Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Chaser?** The automation is brilliant and really takes the work out of chasing debts for businesses **What do you dislike about Chaser?** There is nothing they do badly and they are always on hand to help **What problems is Chaser solving and how is that benefiting you?** It saves me chasing clients so it saves time and as it is an outside source it helps with my client interaction **Official Response from Charlie Nicholl:** > Thanks for your review, Vicky! We're glad to hear that Chaser saves you time and helps with your client interactions ### 30. Excellent bolt on to Xero that does what it says on the tin. **Rating:** 5.0/5.0 stars **Reviewed by:** aaron C. | Commercial Directod, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Chaser?** The automation and less human intervention. This gives us confidence that nothing is also missed. It is easy to implement and the support was brilliant from the team. **What do you dislike about Chaser?** The promises or commitments scheduled, there is not queue or list of these. I made the suggestion to the onboarding team and they are looking at this. **What problems is Chaser solving and how is that benefiting you?** The option of human error or not actioning certain tasks. This makes sure all debt managent is actioned and customers are kept informed. Higher management are also in the loop of the aged debt a lot more. **Official Response from Charlie Nicholl:** > Thank you for the review, Aaron! Sorry for the time taken to respond on this. It's fantastic to hear that your experience implementing the software and working with our support team has been positive. We're glad that the ability to remove the risk of human error and allow visibility to additional internal stakeholders is a useful feature for you. I can see your request in our system to show invoices with expected payment dates in a report view. This has been reviewed by our Head of Product and will be added to future product roadmaps. We'll email you as soon as this feature goes live. Thanks for your valuable feedback, as it helps to make Chaser better for all of our customers. ### 31. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Chris M. | Management Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Chaser?** Chaser is a very aforadble but powerful tool. It's made Credit Control a breeze as it basically runs itself thanks to the API with our accounting software. **What do you dislike about Chaser?** The way it groups invoices together can sometimes lead to multiple emails going out at once **What problems is Chaser solving and how is that benefiting you?** Chaser has been a huge time saver for us as we now only have to get actively involved with Credit Control when there is an active dispute, freeing us up to focus on other tasks **Official Response from Charlie Nicholl:** > Thanks for your review, Chris! I'm sorry for the time taken to respond to you. We're pleased to hear that Chaser has reduced the time and effort you have to spend on recovering outstanding payments. Regarding your feedback about grouping invoices and multiple emails going out at once, this is a setting that can be changed in-app. The 'Group invoices by reminder type' setting will prevent your customers from receiving multiple emails, ensuring your chases always appear human and professional. Please get in touch via support@chaserhq.com if you'd like to discuss this in more detail - we're happy to help. ### 32. Chaser **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Chaser?** The customisability of it. Each customer can be customised as when they receive notifications **What do you dislike about Chaser?** Only when an invoice is in xero does it pull through customer info **What problems is Chaser solving and how is that benefiting you?** Chasing old debt that we have not chased customers for. Sending out regular statements to customers so they know their current balances **Official Response from Charlie Nicholl:** > Thank you for your review! We're pleased to hear that the customisation options for customers are useful to your business's AR efforts, and that you can automate repetitive tasks such as monthly statements with Chaser. Regarding your comment about invoices only pulling through to Chaser when they exist in your accounting software, I'd be interested to hear what functionality you'd like to exist to improve your experience. Please get in touch via support@chaserhq.com to discuss this. ### 33. Chaser does the chasing so you don't have to **Rating:** 4.0/5.0 stars **Reviewed by:** Regine M. | Recruitment Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Chaser?** Quick and easy set-up, seamless integration with Xero. Immediately syncs any changes / updates you've made in Xero. Clear and effective wording of email templates. Automatically scheduling frees up so much of your time and Chaser will recommend the best times to send emails. Option to not chase particular companies or invoices. This is helpful when you know something has been paid but hasn't yet shown on Xero. The support from the Chaser Team is good. Dedicated Collection Team who are great. **What do you dislike about Chaser?** Nothing I disliked but things I think could be added or improved: We found the Payer Ratings weren't accurate reflections. Chaser Pay took too long to set-up. Would love the Credit Check to extend internationally and to have a Credit Agreement function added to the service. I get a little lost around the interface. There's probably a lot more there to utilise than I'm aware of. **What problems is Chaser solving and how is that benefiting you?** It simplifies the credit control process and saves us so much time whilst giving our customers a great service. It is instrumental in supporting us in getting paid on time. **Official Response from Charlie Nicholl:** > Thank you for your review, Regine! Apologies for the delay in our response. We're so pleased to see the long list of features and benefits you like about Chaser. To hear that the software is instrumental in supporting you in getting paid on time is music to our ears! Your improvement and feature suggestions are gratefully received and have been reviewed by our Product team. We'll email you as soon as we release any updates. I'll reach out to you separately to ensure you're aware of all the features available to you as part of your Chaser subscription. ### 34. Great product **Rating:** 4.0/5.0 stars **Reviewed by:** Rio C. | Finance Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Chaser?** We've been using Chaser for around 2 years now and wow, it's save so much time having to manually write emails and we can pick the phone up straight away. It's really simple to use and contains all the invoices which are overdue/due. You can amend the template to make it have that human feel and less automated which is a huge bonus. **What do you dislike about Chaser?** It doesn't have a feature to include credits which is a shame, as we occasionally get customers advise we're wrong as there's a credit on the account. The emails sometimes don't go out to a issue in the background that we're not aware of. Although these things happen, usually Chaser sort them in a timely manner. **What problems is Chaser solving and how is that benefiting you?** It's save us SO much time and we're able to focus on other tasks that are just as important as our debt chase. ### 35. A great tool for high volume customised chasing **Rating:** 5.0/5.0 stars **Reviewed by:** Matt P. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Chaser?** The ability to segregate customers into profiles i.e. those who need a reminder before the invoice is due or those who pay by DD and shouldn't be chased. **What do you dislike about Chaser?** Xero is catching up for basic chasing so the use case is more specialised. **What problems is Chaser solving and how is that benefiting you?** The ability to remind customers and provide custom profile chasing at a high volume. **Official Response from Charlie Nicholl:** > Thanks for your review, Matt! We're happy to hear that the functionality of Chaser, such as segregating customers into different schedules, is helping your AR processes. We're releasing new features all the time so that Chaser evolves in line with what customers like you want from an automated chasing software. Please do get in touch if there are any features you'd like us to consider for future releases. ### 36. Easy to setup and start chasing debtors **Rating:** 4.5/5.0 stars **Reviewed by:** Tom N. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2025 **What do you like best about Chaser?** Ease of setup of Chaser with Xero . Much better than using the built in Xero debt chasing system as where a customer has multiple invoices outstanding it will consolidate the chasing onto a single email. We set the system to chase every Tuesday at 11am. Customer support and account management is responsive. **What do you dislike about Chaser?** The workflow of the system in relation to in-house telephone chasing does not work for us so we end up using manual work arounds **What problems is Chaser solving and how is that benefiting you?** Automated chasing of debts via email meaning that we do not have to do this manually **Official Response from Charlie Nicholl:** > Thanks for the review, Tom! Regarding calls, please get in touch if this is still an issue so we can discuss it further and resolve any problems. ### 37. Excellent Product **Rating:** 5.0/5.0 stars **Reviewed by:** Jon P. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2025 **What do you like best about Chaser?** Its ease of use and how it integrates seamlessly with our accounts software **What do you dislike about Chaser?** Nothing at all so easy to use and staff on help chat are very attentive **What problems is Chaser solving and how is that benefiting you?** collecting outstanding invoices **Official Response from Charlie Nicholl:** > Thank you for your review, Jon! We're pleased to hear you find Chaser useful, and as you know, our Customer Success team is always on hand to support when needed. They'll be really pleased to see your review. I'm glad our integration with Xero is seamless for you. We're adding more integrations all the time, so this feedback is appreciated! ### 38. Chaser helps save time and get paid! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2024 **What do you like best about Chaser?** The automation - enabling schedules and creating templates easily to configure how and when you want to chase clients is a lifesaver. Using Chaser has helped save a lot of time that would have been spent chasing debt manually and has helped us to get paid quicker. **What do you dislike about Chaser?** If an invoice is raised and added to our accounting system in between the internal chaselist reminder is sent to us by Chaser and the timing of the chase, these invoices can be included in the chaselist, which is not ideal. I'd like some kind of notifcation system to notify me of this and allow me to pause or stop a chase on these invoices. **What problems is Chaser solving and how is that benefiting you?** Chaser is helping us to automate our credit control, which benefits us greatly by saving us loads of time. Chaser is also helping us to get paid by customers, which obviously benefits our cash position and trade receivables position. ### 39. Fantastic time saver for our accountancy firm **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about Chaser?** We've been useing Chaser for almost 3 years in our accountancy firm. Our industry in the UK is known for bad payers and chasing clients for payment used to be a painfully manual process at month end. I use Chaser on a daily basis. The customer support is fantastic. It is so refreshing to have the same person consistenty looking after you. New features get released regularly. If there are small issues or areas that you feel could be improved, simply report them and they get actioned very quickly. They are more than happy to get feedback. You can segment the client base so that not every client receives the same wording - you can be gentle with some and more aggresive with others. We are trying out the SMS feature on a sample of clients to see if this is more effective than email. Set up and integration with Xero is very good and changes come through instantly. The customer payment portal is worth it on its own. It is such a useful feature and looks professional. It is self service, so clients can download invoices adn generate statements whenever they want, reducing the admin time of us having to send copy invoices. Our payment portal is integrated with Stripe which can also handle direct debits which is very clever. **What do you dislike about Chaser?** It would be good if the product roadmap was made public or to have an ideas page where users could vote for features. It is a bit pricey, but the time savings pay for themselves. Overages were expensive on our old plan but we have now been moved to a slightly more expensive 'base' plan with no overages which is great. Not a fault of the product itself, but I think once our clients realise that it is automated emails being sent out, the chasers lose their 'power' and get ignored. Chaser charges a % on top of the Stripe fees for processing card payments which gets expensive, considering we already pay for the payment portal feature. **What problems is Chaser solving and how is that benefiting you?** Chasing invoices that are due for payment. Reducing admin time. Better customer experience. ### 40. Quick to set up and Easy to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Anil D. | Financial Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Chaser?** Chaser has a lot of functionalities such as reporting, sending emails and even collection of money. It integrates well with Xero and our mailing system, Google. They alo offer credit control services as well as a no collection no fee debt collection service which is great. It is very easy to use and implement to our current requirements. The Customer Support is also amazing, very quick to respond and easy to talk to. **What do you dislike about Chaser?** Its limited to sending emails from 1 or 2 accounts, and cant be adapted based on the AM who sold the deal. **What problems is Chaser solving and how is that benefiting you?** Currently we are utilising Chaser for Credit Control, sending out automated emails and also utilising their payment portal. ### 41. Saves us time and help have all collection conversations in one place. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2024 **What do you like best about Chaser?** - automates the credit control process, from sending reminders to escalating actions, saving valuable time and resources, especially when managing this function on behalf of many clients - Reminder / chase templates can be easily customised, ensuring a professional and personalised approach to each client's preferences in adopting a tone that's more suited to them. - Seamlessly integrates with popular accounting software like Xero and QuickBooks, minimising manual data entry and errors. - Provides insights into customer payment behavior, helping our us identify potential late payers and take proactive measures for our clients. - Customer support is great & it is easy to set up / implement **What do you dislike about Chaser?** - I had issues with the automated nature of chases which could not be turned off. Especially when bookkeeping hadn't been updated. However, this has now been resolved and you can just chase manually if you wish. - I would love to see integration with the likes of NetSuite to be used by larger SMEs. **What problems is Chaser solving and how is that benefiting you?** We provide back office financial management services, handling chase for multiple clients can be cumbersome within individual Xero & QBO instances. Chaser helps us maintain credit control function in one place and saves us time and resources in chasing notes so any team member can pick up a chase where it was left-ioff. the automated chase is also very helpful where we set and forget and manage the dates the chases happen so we can make sure to update the bookkeeping records fully before the chase. **Official Response from Charlie Nicholl:** > Thanks for your review and valuable feedback! We're adding new integrations regularly, and a NetSuite integration is being developed for release later this year. ### 42. Credit Control made easier with Chaser **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2024 **What do you like best about Chaser?** Chaser is a simple, easy to use platform for alot of your Credit Control/Collections requirements. It is easy on the eye with easy navigation but comes with a reactive and helpful support team. The integration with Xero is great and works a good speed and each element of the Credit Control process is considered from email templates, SMS (for individuals) letters, and the option to use their Collections Team which is professional and quick with communication with updated. **What do you dislike about Chaser?** There are many areas of improvement for this system in terms of bolt ons, the internal dialling options, the blockiness of the schedules and the reduction in reporting functionality, however feedback is always welcomed and they continue to development the platform based on the end users wants and needs. **What problems is Chaser solving and how is that benefiting you?** Automation within the credit control process is key, knowing that reminders are going out is essential. **Official Response from Charlie Nicholl:** > Thanks for your feedback! Please join us at our webinar on the 29th of May to learn about recent improvements and our upcoming add-on feature: https://www.chaserhq.com/chaser-customer-webinar-uk ### 43. Huge time saver **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Printing | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Chaser?** It was very nice to set up and get active **What do you dislike about Chaser?** I have not found any part that Ihave not liked so far **What problems is Chaser solving and how is that benefiting you?** It has brought attention to the past due Invoices better thsn jut mailing emails myself **Official Response from Charlie Nicholl:** > Thank you for your review! We're really pleased to hear that you found it easy to set up Chaser for success ### 44. Software that will give you a better night sleep **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen P. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Chaser?** I love how simple Chaser is to use and what a real difference it makes to my business on a daily basis. While we are working on other task's Chaser works away in the background keeping a eye on our debtors and automating so much of the process. **What do you dislike about Chaser?** If i had one thing i would like to see, it is more people using Chaser **What problems is Chaser solving and how is that benefiting you?** Chaser has automated our collection process and ensured we are getting paid quicker, it is so simple to use and I would highly recommend it to any business owner. The customisation makes it look and feel like it is a natural part of my firm and doesn't feel like a bolt on piece of software ### 45. Automated chasing software that saves you time **Rating:** 4.0/5.0 stars **Reviewed by:** Sam M. | Studio Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Chaser?** After the initial set-up of Chaser, the automation will follow up your clients for you which saves a lot of time. You can set up multiple emails that can start out friendly for those who just forgot to pay their invoice and then be more demanding if they have left it a long time. **What do you dislike about Chaser?** The user interface could be improved a bit and navigating around the portal can be tricky at times. **What problems is Chaser solving and how is that benefiting you?** Chasing clients for payments and automating the process. ### 46.

Turn Chasing On & Off

**Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Chaser?** The ability to activate and deactivate it with a single click. **What do you dislike about Chaser?** Emails are scheduled to be sent even before their deadlines. **What problems is Chaser solving and how is that benefiting you?** Not Available **Official Response from Charlie Nicholl:** > Thank you for your review of Chaser! We're pleased to hear that you find the pause functionality useful, which helps ensure your debtors only receive relevant chases. You can turn off before due chases by visiting the Manage tab and selecting the second check box under the 'Chasing criteria' header: https://my.chaserhq.com/manage You can also remove before due chases from your schedules Please get in touch via support@chaserhq.com if you need support in changing your settings and we'd be happy to help. ### 47. Automated credit control software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Chaser?** You can customise the emails sent out so that you can personalise them to your company. You can use the most appropriate language for your business. You can select the time and frequency of the emails that are sent out to customers. The setup process is quite easy. We have one member of the team who reviews chaser each week before emails are sent out, checking new customers have gone into the correct schedule. We use chaser with atleast 3 customers, where we are invoicing weekly. We also use Chaser to send out monthly statements to customers. We use Chaser alongside Xero, the integration is great and you can sync everyday and also as and when you want to. **What do you dislike about Chaser?** I would say the software is quite costly. If you have a lot of customers and want frequent emails going out, you are looking at over £100 per month. Which is more than the cost of our main accounting software, which arguably has more funactionality. **What problems is Chaser solving and how is that benefiting you?** It sends out automated chaser emails to customers, it also collates invoices together, so if a customer has more than one invoice outstanding it will aggregate the values together. ### 48. Lots of help from the client manager, regular check ins, easy to use and intuitive features. **Rating:** 4.5/5.0 stars **Reviewed by:** Asem D. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2024 **What do you like best about Chaser?** The new letter send out feature is great. Regular touch points with the client. The set up support was fantastic. It integrates really well with Xero **What do you dislike about Chaser?** Not a lot. I think it is good value for money, especially when we compare to service levels we've received from outsourced agencies in the past. Perhaps more expertise/templates to use when you set up (that is very nit picking!) **What problems is Chaser solving and how is that benefiting you?** Debt collection and credit management ### 49. Credit Control Made Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Ali N. | FP&A Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Chaser?** The ease to get up and running. Templates are already made which makes it really easy to get the product up and running. **What do you dislike about Chaser?** The email integration of business email into the software could be improved. Took a while to get this perfected. **What problems is Chaser solving and how is that benefiting you?** We are able to sell a credit control product to our client that's easy to use. ### 50. Great Collections Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Caitlyn W. | Accounts Receivable Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Chaser?** It's almost a set it and forget it tool. It's great for sending invoice reminders, collecting payments, and scheduling calls. **What do you dislike about Chaser?** A bit clunky if you have to pause chasers one week and for reviewing responses to chasers from the prior weeks. **What problems is Chaser solving and how is that benefiting you?** Chaser automates the collections process, with invoice reminders and follow ups. ## Chaser Discussions - [What is Chaser used for?](https://www.g2.com/discussions/what-is-chaser-used-for) - 1 comment, 1 upvote - [View Chaser pricing details and edition comparison](https://www.g2.com/products/chaser/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-04+05%3A57%3A04+-0500&secure%5Bsession_id%5D=36aab1f0-8077-4636-9747-51f6e6f4de89&secure%5Btoken%5D=afd770108b7c63e75810bab421950f4af119da8dee530a8a36a8aacb09895569&format=llm_user) ## Chaser Integrations - [AccountsIQ](https://www.g2.com/products/accountsiq/reviews) - [Dynamics](https://www.g2.com/products/dynamics/reviews) - [Dynamics 365 Finance](https://www.g2.com/products/dynamics-365-finance/reviews) - 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Recurring Billing - Instant Payment - Accepted Credit Cards and Debit Cards - ACH Payments and eCheck Processing - Real-Time Payments - Multi-Currency - Online payment portal **Customer Credit** - Credit Limits - Credit History - Credit Limits Adjustment - Integration with Credit Rating Agencies - Credit Limit Suspension **Payment Processing** - Encryption - Credit Card Processing - Mobile Payments - Digital Wallet Integration **Bill Generation** - Templates - Digital Billing - Recurring Billing **Reporting** - Status - Customer Credit - History **Automation - Debt Management** - Borrower Management - Deal Monitoring - Recovery Automation **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Administration** - Reporting/Dashboards - User, Role, and Access Management - Omnichannel - Levels 1 & 2 - Level 3 **Invoice Matching** - Incomplete Payments - Match Invoices and Payments - Cash Application **Administration** - Reporting & Analytics - Processing Fees - POS Integration - Omnichannel - Levels 1 & 2 - Level 3 **Cash Flow Forecasting** - Historical Data - Forecast Types - AI **Bill Processing** - Consolidation - Batch Invoicing - Management **Integrations** - Accounting - ERP - CPM **Security** - PCI Compliance - Fraud Protection Tools - Data Tokenization - Two-Factor Authentication **Collections** - Late Payments - Personalized Customer Messaging - Customer Profiles **Payment Options** - Multi-Currency - Online payment portal **Integration** - Accounting - Payments - ERP **Transactions** - Credits - Invoices - Payments **Hyper-personalisation - Debt Management** - Interactive Self-Service Tools - Personalised Dashboarding **Development** - Customization (Fields, Objects, and Layouts) - APIs - Accounting Software Integration **Analytics** - At Risk Customers - Esimated vs Actual Receipts - Collections Effectiveness - Scaleability - Artificial Intelligence **Financial Data Transfer** - Data Exchange - Integration **Workflows** - Approvals - Reconciliation **Analytics - Debt Management** - Reporting - Insights and Forecasts **Agentic AI - Billing** - Autonomous Task Execution **Platform** - Performance and Reliability - Internationalization - Currency/Language - Internationalization - Operating Country - API / Integrations - PCI Regulation Compliance - Supplemental Technology - Accounting integration - E-commerce Integration **Self Service** - Customer Portal - Financial Documents **Platform** - Accounting integration - E-commerce Integration **Agentic AI - Debt Management** - Proactive Assistance **Agentic AI - Accounts Receivable Automation** - Autonomous Task Execution **Agentic AI - Payment Gateways** - Autonomous Task Execution - Cross-system Integration - Decision Making **Agentic AI - Credit and Collections** - Autonomous Task Execution - Multi-step Planning - Adaptive Learning **AI - Accounts Receivable** - Generative - Responses - Predictive Analytics ## Top Chaser Alternatives - [Invoiced](https://www.g2.com/products/invoiced/reviews) - 4.5/5.0 (396 reviews) - 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