--- title: AvidXchange Reviews meta_title: 'AvidXchange Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 327 reviews by the users' company size, role or industry to find out how AvidXchange works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 327 scale: '5' date_modified: '2026-07-17' parent_category: name: Accounting & Finance url: https://www.g2.com/categories/accounting-finance --- # AvidXchange Reviews **Vendor:** AvidXchange **Category:** [Accounts Payable Automation Software](https://www.g2.com/categories/ap-automation) **Average Rating:** 4.4/5.0 **Total Reviews:** 327 ## About AvidXchange AvidXchange is the AI-powered accounts payable (AP) and payments solution built for mid-market businesses. We combine AI that eliminates manual work with over 25 years of experience and data intelligence to get it right, so finance teams can move faster, pay smarter, and operate with complete confidence. Over 8,000 growth-driven businesses rely on AvidXchange to deliver greater efficiency, tighter control, and real-time visibility into their AP process and to execute millions of payments with accuracy and enhanced security through our proprietary payment network. For more information, visit avidxchange.com. ## AvidXchange Pros & Cons **What users like:** - Users appreciate the **ease of use** of AvidXchange, enhancing efficiency in accounts payable processes and user satisfaction. (71 reviews) - Users appreciate the **efficient invoicing automation** of AvidXchange, streamlining AP workflows and enhancing visibility. (53 reviews) - Users value the **time-saving capabilities** of AvidXchange, significantly reducing hours spent on accounts payable tasks. (34 reviews) - Users highlight the **efficiency** of AvidXchange, significantly streamlining their accounts payable and invoicing processes. (26 reviews) - Users value the **streamlined accounts payable automation** of AvidXchange, enhancing efficiency and control in invoicing processes. (23 reviews) - Users value the **easy payment process** of AvidXchange, which streamlines AP workflows and enhances efficiency. (23 reviews) - Users value the **ease of invoicing** , significantly reducing approval times and improving payment management efficiency. (23 reviews) - Users value the **automation** in AvidXchange, finding it enhances efficiency and reduces manual processing errors significantly. (21 reviews) - Approval Process (19 reviews) - Payment Processing (19 reviews) **What users dislike:** - Users report **poor customer support** , often facing unresolved issues and delays in response from AvidXchange's team. (32 reviews) - Users frequently experience **delays** in payment processing and customer support, impacting the overall efficiency of AvidXchange. (26 reviews) - Users often face **payment issues** with AvidXchange, causing delays and requiring frequent support interactions for resolution. (26 reviews) - Users face issues with **slow vendor payments** and limited options for payment methods in AvidXchange. (25 reviews) - Users experience **invoicing issues** due to inaccurate indexing, leading to increased workload and inefficiencies in processing. (22 reviews) - Users often experience **lack of communication features** , resulting in frustration with payment processing and vendor relationships. (19 reviews) - Users often face **processing delays** with AvidXchange, leading to frustration with invoice entries and check image generation. (14 reviews) - Users experience **slow loading** times with AvidXchange, impacting workflow and causing frustration during invoice approvals. (13 reviews) - Supplier Issues (13 reviews) - Users face **approval process issues** with AvidXchange, including frequent errors and delayed problem resolution during invoice processing. (10 reviews) ## AvidXchange Reviews ### 1. Avid has cut my workload in half and it's so easy to work with. **Rating:** 5.0/5.0 stars **Reviewed by:** Paula D. | Accounts Payable Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about AvidXchange?** I like the idea that AvidXchange enters my invoices for me and then I go out and complete them. Customer Support is very helpful, when you need to them. **What do you dislike about AvidXchange?** that is takes 2 to 3 days for them to enter the invoices **What problems is AvidXchange solving and how is that benefiting you?** it's not really solving any problem, just that I don't have to handle everything myself. entering invoices, coding, printing, and mailing out checks ### 2. Avid is a great AP and Payment system. **Rating:** 5.0/5.0 stars **Reviewed by:** Tai M. | Property Accounting Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about AvidXchange?** I like how speedy the system is and how efficient it is to get the invoice process through. **What do you dislike about AvidXchange?** When issues are found , no accurate time for fix is provided . It's always informed to just wait. **What problems is AvidXchange solving and how is that benefiting you?** Avid has helped by allowing our AP staff to focus on other items by not having to enter Invoices manually . ### 3. Avid is a game changer to saving time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about AvidXchange?** Although we do most of the input, we love having the ability to look up electronically each invoice instead of having to go through each file. **What do you dislike about AvidXchange?** Sometimes the customer service takes longer than I would have expected. **What problems is AvidXchange solving and how is that benefiting you?** It's quicker and leaving time for other tasks to get done. ### 4. This system is such a great tool tracking invoices! **Rating:** 4.5/5.0 stars **Reviewed by:** Valerie V. | Accounts Payable Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about AvidXchange?** I love how easy it is to navigate and the number of features. **What do you dislike about AvidXchange?** The response time from customer service needs to improve . **What problems is AvidXchange solving and how is that benefiting you?** Avid is simplifing the process of invoice management and has helped speed the process up. ### 5. Great automation! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about AvidXchange?** AvidXchange allows invoices to be automatically processed, reducing the manual entry. I like how we can track history of approvals, and track the time it takes for an invoice to be approved by each user. Great metrix available. **What do you dislike about AvidXchange?** There are very frequent glitches, especially after maintenance is done. At time, users cannot approve invoices, which delays pmt to our suppliers. **What problems is AvidXchange solving and how is that benefiting you?** AVID helped us to automate invoice processing. ### 6. Love Avid! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2022 **What do you like best about AvidXchange?** Workflows for approvals, ability to use job cost codes, ease of use, the ability to easily export a bunch of invoices into one PDF **What do you dislike about AvidXchange?** I wish it didn't log you out so quickly. I feel like I sign in at least 20 times a day. **Recommendations to others considering AvidXchange:** Just do it! **What problems is AvidXchange solving and how is that benefiting you?** It's keeping our paper to a minimum and ensures that invoices have proper approvals ### 7. Payables System **Rating:** 4.5/5.0 stars **Reviewed by:** Gene K. | Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about AvidXchange?** Ability to centralize payables in one system. **What do you dislike about AvidXchange?** Support can be challenging to get resolution on an issue. **What problems is AvidXchange solving and how is that benefiting you?** Centralizing payables in a system to allow for faster processing. ### 8. I am not a fan of Avid Xchange **Rating:** 0.0/5.0 stars **Reviewed by:** Amber M. | accounts receivable, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2024 **What do you like best about AvidXchange?** In my honest opinion, the ONLY good thing about using Avid is their community page. **What do you dislike about AvidXchange?** Avid Xchange charges vendors 5% to use their serivce and one of the customer support reps told our vendor to just charge us the 5% difference. The website is not user friendly. The payments take a long time to reach vendors and here recently our payments are being submitted twice. Vendors are constantly calling us and asking where their payments are. **What problems is AvidXchange solving and how is that benefiting you?** None. If i am being honest they make things more difficult. ### 9. Avid Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2024 **What do you like best about AvidXchange?** The ease of reviewing and approving invoices. **What do you dislike about AvidXchange?** The support system is terrible. There's no way to speak to someone. Everything is done on online and the respond time is very slow and uninformative much of the time. **What problems is AvidXchange solving and how is that benefiting you?** Using Avid reduces our need to manually enter invoices and pay said invoice. ### 10. Very Good A/P Automation System **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2018 **What do you like best about AvidXchange?** viewing invoices online rather then paper statements, electronic payment options **What do you dislike about AvidXchange?** customer service can be hit or miss sometimes **Recommendations to others considering AvidXchange:** If your a smaller company - make sure you have someone dedicated to the original setup/training processes. **What problems is AvidXchange solving and how is that benefiting you?** Allowing more time to be allocated towards other work, eliminates paper files, vendors like receiving payments electronically. ### 11. Ease of Payment **Rating:** 4.0/5.0 stars **Reviewed by:** Rosanna M. | Senior Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about AvidXchange?** I save time from downloading vendor invoices through my email. **What do you dislike about AvidXchange?** We don't have an assigned customer support team. **What problems is AvidXchange solving and how is that benefiting you?** AvidExchange saves us time of downloading and scanning the vendor invoices. We just need to verify and code the expense accounts. ### 12. Finance Specialist **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about AvidXchange?** Ease to use. It has cut my work load, from entering invoice to printing checks **What do you dislike about AvidXchange?** having to wait for them to enter some of my invoices. **What problems is AvidXchange solving and how is that benefiting you?** printing check and getting them out on time ### 13. Deceptive business practices, horrible UX **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2023 **What do you like best about AvidXchange?** I can rarely say this, but there is literally nothing to like about this company. One employee gave us really good service, that's it. **What do you dislike about AvidXchange?** Avid refused to disclose the payment methods chosen by our vendors, requested when several vendors complained of delayed payments. One vendor disclosed privately they this was the case with multiple payors who used Avid and occurred regardless of chosen payment method, and that their belief (as a vendor) is that Avid purposely delays payments to make money off the float. Additionally, we asked for a contractually required pricing meeting and our sales team failed to respond for over two months. When they did finally set it up, they came in unprepared, would not offer any proposals, and complained that they felt 'attacked'. Unprofessional conduct all around. Reporting is atrocious. They have dozens of reports with names so ambiguous, you cannot figure out what report gets you what information. And even then every report requires such specific information as 'filters', you cannot possibly get what you want. **What problems is AvidXchange solving and how is that benefiting you?** Avid automates AP, and integrates well with our core accoutning system. ### 14. Avid Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about AvidXchange?** User Friendly interface, easy to communicate with other team members and track invoice through the process. **What do you dislike about AvidXchange?** Customer support is very slow to respond, not able to talk to someone about specific features or questions. **What problems is AvidXchange solving and how is that benefiting you?** Processing a large volume of invoices in efficient manner. ### 15. AVID is Horrible.....Goes down half the time and support is unresponsive **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2024 **What do you like best about AvidXchange?** There is nothing I like about AVID Xchange **What do you dislike about AvidXchange?** Everything.....Lack of Support, lack of complete vendor sync, and the fact that AVID has technical issues at least half of the month (Especially during month-end close) AVID Indexers are not effective. We have to manually touch every invoice because the AVID Indexers miscode nearly every invoice. **What problems is AvidXchange solving and how is that benefiting you?** They don't solve any problems. They only create more problems. ### 16. Avid has helped streamline our processes. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about AvidXchange?** I love how easy it is to find an invoice and all the history about it when researching. The workflows are great. **What do you dislike about AvidXchange?** Some of the reports could be inproved and also the indexing is not as great as it could be. We find large errors sometimes. **What problems is AvidXchange solving and how is that benefiting you?** The approval process. ### 17. Great Software **Rating:** 4.0/5.0 stars **Reviewed by:** Kelsey W. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about AvidXchange?** I love that it keeps invoices all in one place. There's no mail to open and sort through and you're able to search for a specific invoice very easily. We also love the adhoc approval function. **What do you dislike about AvidXchange?** I don't love that AvidCapture doesn't include due dates. I think that would be a great option to add. It's also very tedious to upload properties and units. My biggest complaint with Avid is the service they provide to vendors where they say they can pay them faster. That causes a huge headache and ends up being more trouble in the long run. **What problems is AvidXchange solving and how is that benefiting you?** AvidXhchange has been super helpful with solving mail volume, streamlining invoices, and simplifying the invoicing process. ### 18. Senior Accountant **Rating:** 5.0/5.0 stars **Reviewed by:** Nancy G. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about AvidXchange?** The way we can navigate through Avid easily. I appreciate that it is user-friendly. One of the best things i like about Avid is when I need to pull invoices for CAM reconciliations and it is easy to just pull all the invoices in a file. Has saved me so much time and efficient. **What do you dislike about AvidXchange?** Sometimes it takes long to approve or it freezes so I have to log back in. Overall I have had a good experience with Avid. I don't have much downsides to Avid. **What problems is AvidXchange solving and how is that benefiting you?** The paperless invoicing and ability to track and process payments. I have saved a lot of time and more efficient and productive. I believe our business performance has increased and have eliminated time consuming work. ### 19. Double the work & then some... **Rating:** 0.0/5.0 stars **Reviewed by:** Wanda C. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2023 **What do you like best about AvidXchange?** Nothing - with what I have to do with Avid, I think it is a total waste of very valuable time **What do you dislike about AvidXchange?** As I mentioned, we are doing double the work - EVERYTHING that we put into Avid should go over to Entrata exactly the same. The PO numbers do not transfer **What problems is AvidXchange solving and how is that benefiting you?** I am not Corporate level, just management, so I don't see everything involved. However, I don't see ANY benefits to Avid, at all ### 20. Avid is Great for Learning about AP Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2022 **What do you like best about AvidXchange?** It is easily readable for all of the information on the screen. You can see the header information, the actual billing information and the pricing all in separate windows. **What do you dislike about AvidXchange?** I believe some form fields need to be filled out prior to others some times when you are trying to code/upload an invoice. If you put in a vendor, before a property for example, sometimes it wont let you add the property because the vendor you have selected is not "linked" (it seems) to the property. **What problems is AvidXchange solving and how is that benefiting you?** It makes keeping track of invoicing much easier and saves us a lot of time with coding and uploading invoices as it does both of those tasks fairly well. The indexing could be a bit better. ### 21. Fairly Intuitive System **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about AvidXchange?** I find it most helpful that Avid pre-populates the previous description from the same style invoice. It helps speed up our code and review process when updating a few portions of the description is all that is required. **What do you dislike about AvidXchange?** I dislike that sometimes avid separates pages of an invoice that were submitted and creates a duplicate. I also dislike that Avid pushes statements to the research queue. If it has all of the info on it such as a vendor and a proeprty name, it should still come to the PM queue for review, instead of getting lost in an abys somewhere. **What problems is AvidXchange solving and how is that benefiting you?** Reduction of paper and mailed invoices to our offices. Having the ability to make it electronic has been most helpful. It also helps with research efforts by allowing the ability to create tailored invoice reports. ### 22. Software is excellent, Everything else... **Rating:** 2.5/5.0 stars **Reviewed by:** Jalise H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2023 **What do you like best about AvidXchange?** The ease of access and their user-friendly services has to be the best part thus far. Customer service is amazing; you never wait longer than 24 hrs for a response. **What do you dislike about AvidXchange?** Sometimes the cleared check images take a very long time to generate or do not generate at all. I have to constantly connect with customer service to get a copy of the cleared check image for our records. **What problems is AvidXchange solving and how is that benefiting you?** Saves me the trouble of having to cut as many checks in the office. My time is now free to work on other aspects of my job. ### 23. We've been live in AvidXchange for about 7 months now **Rating:** 4.0/5.0 stars **Reviewed by:** Samara S. | Staff Accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2022 **What do you like best about AvidXchange?** The site is very easy to maneuver; very user-friendly and aesthetically appealing. Training went very well. As with anything, set up takes time, but the flow of how we set things up helped to understand the operation of AvidXchange which was great. The support staff is knowledgeable and efficient as well. I like that I can approve invoices from anywhere - even when I'm out of the country. **What do you dislike about AvidXchange?** It would be great if the indexers were a little more thorough and accurate. Our payables dept has to index many items and if this portion of the process worked as intended, we would have increased time savings. This issue has increased our department's workload in some ways. We've taken the time to pre-add account numbers, ship-to addresses etc so that invoices don't end up in exception, but sometimes they still go there regardless. Some months a recurring invoice is indexed and then the next month, it'll go to exception. **What problems is AvidXchange solving and how is that benefiting you?** AvidXchange has helped to solve the approval workflow inefficiencies. No more papers wandering around the office to be approved - invoices are scanned so everyone signs digitally. You can easily customize system-generated reminders and escalation days so items aren't sitting around for long periods, waiting to be paid. Additionally, with everything being scanned before the payments are processed, looking up an invoice image is quick, no longer looking to a physical file cabinet. Everything exports nicely into our accounting software system. That interface has been excellent as well. Descriptions and allocations all come over properly via batching exports. We worked alongside our implementation team to get kinks worked out and everything has been working smoothly - sometimes when things are going so right, you forget how wrong they could be going. ### 24. Intuitive, a lot of helpful filters and features that make it easier to process invoices **Rating:** 4.0/5.0 stars **Reviewed by:** Izabela B. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2023 **What do you like best about AvidXchange?** There's a lot of little things that make a big difference. The interface is very intuitive. Having access to the Abid inbox is very helpful when you don't want to wait for the invoice to get processed and you want to handle it yourself. Little things such as if the invoices is coded to a few accounts it will automatically tell you how much is remaining or you can also use percentages. **What do you dislike about AvidXchange?** I'm not quite sure what's there not to like. It's been a pleasure working on it, you can trace every step the invoice went through. Don't really have any wishes or complaints. **What problems is AvidXchange solving and how is that benefiting you?** Percentage option when coding an invoice or the fact that it shows you the amount remaining. Lots of helpful filter options to find an invoice based on criteria. ### 25. Very easy accessible friendly platform to process payments in the correct category **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2023 **What do you like best about AvidXchange?** One of my favorite features about AVID os how you can track invoices with ease and leave a comment for the correct person to review. I like to be able to reach out to the correct person from the application itself. **What do you dislike about AvidXchange?** It lags sometimes as well as freezes. Not being able to process your invoices because it gives you a frequent Red error messgase of "oops error" and then you have to wait to see if it fixes later on in the day. **What problems is AvidXchange solving and how is that benefiting you?** AVID is allowing invoices to be proccessed by anyone not just accoutantns or AP processors, even people in Maketing can go in and process without diffficulty. ### 26. Quick and easy to integrate for a mid-sized company **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua H. | accounts payable specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2023 **What do you like best about AvidXchange?** The search option is amazing as i came from a prior company that used systems that didn't interact. The direct pay option for our vendor is awesome as well. **What do you dislike about AvidXchange?** Sometime the avid checks take a while to get to our vendors and we've had to void and reissue many time. Maybe the issue is due to the post office being bad. **What problems is AvidXchange solving and how is that benefiting you?** Let's our practice managers code and process their own invoices. I use to code 40 locations and now i get to do research over coding. ### 27. Great Customer Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about AvidXchange?** Avid is easy to use! I am responsible for educating new Avid approvers on how to use AvidXchange, and the system is very streamlined, secure, and simple for new users to learn. **What do you dislike about AvidXchange?** I would like to know where invoices are emailed from, Avid took this information away, and I would love for them to bring this back on the invoice history. Additionally, for administors, we NEED to be able to restart a workflow after a final approval, and before a batch. Finally, it would be nice to be able to void a payment the day a payment is processed, if I am processing payments after 3pm, we should be able to process a void, without a stop payment fee. Thank you! **What problems is AvidXchange solving and how is that benefiting you?** Avid saves me so much time with the automated approval notifications and streamlined payments. Thank you! ### 28. Avid improving AP Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Samantha D. | Accounting Systems Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2022 **What do you like best about AvidXchange?** While Avid and Nexus are both top accounts payable software, Avid has proven to be a more reliable, efficient and effective accounts payable software. With Nexus we were able to automate some AP processes with workflows, and electronic payments through NexusPayables. But with Avid we have taken our AP automation to the next level. We have been able to implement Avid successfully and make it work for us and our AP needs. Avid indexing means we no longer need to have an AP associate indexing every invoice. And with the invoice exception que in Avid we are able to fine tune our invoices and work with suppliers to make Avid indexing work seamlessly with our AP processes. AvidPay allows us to take the middleman work out of supplier payments and has freed up much needed time to focus on other pressing issues. The AvidXchange Community is a great tool to use when researching issues or getting the latest news and updates. I personally enjoy the 24/7 live chat offered on the community website as I’m able to resolve issues same day, something that was not available through Nexus. **What do you dislike about AvidXchange?** The implementation was pretty extensive. And the one area that I felt was a bit underdelivered specifically getting AvidSync setup. But if used properly, the time spent during implementation could really set you up for success when going live. I would make sure you have at least 2 months and weekly allotted time to really dive into implementation to ensure your AP automation is set up accurately. **What problems is AvidXchange solving and how is that benefiting you?** The most recent update was adding GL codes to workflows. This was a tool we had at Nexus and one that we used, so I'm grateful it is now available through Avid. ### 29. Easier Way to Get Vendors Paid **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about AvidXchange?** I like that once a bill/invoice is coded, I can easily track payment and timeline without spending hours looking. It's helpful when business picks up and multiple invoices come in. **What do you dislike about AvidXchange?** Sometimes virtual check takes a while to get to the vendor, so I may get a call or to for late or missing payment. This has only happened recently and only once or twice so far. **What problems is AvidXchange solving and how is that benefiting you?** Takes the worry of keeping on top of vendor invoices out of my hands. I input the info, and AvidXchange tracks everything from start to finish. My performance has increased since I don't have to spend hours doing AP. ### 30. Property Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Melanie H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2023 **What do you like best about AvidXchange?** The process is rapid and easy. Easy viewing of the invoice. Looking up an invoice that is needed is very simple and self explanatory. **What do you dislike about AvidXchange?** There is nothing about Avid that I have had a problem with. Easy to approve invoices, **What problems is AvidXchange solving and how is that benefiting you?** All invoices are in one place, this saves time and keeps invoices organized. Good support. ### 31. AvidXchange = Gamechanger **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about AvidXchange?** The best part of AvidxChange is that vendors can email in invoices, our team can easily route/reroute invoices, and the history of every invoice paid is there when you need it. I love how easily we can set up proxies when people are suddenly out of the office or can set up their proxy when they have planned time off. **What do you dislike about AvidXchange?** We've had issues with the indexers. What we would consider obvious clues for where to route invoices, they would say they couldn't figure it out. With support's help, we were able to make some updates and have clarity on their route assumptions. Once we did that, things got a lot better. **What problems is AvidXchange solving and how is that benefiting you?** Our teams can quickly review and approve invoices by having workflows set up in Avid. The "use previous" function creates efficiencies. The teams can approve more invoices with a better review. Accountants can easily change any information without having to push something back. We can swap an image if need be. I love all the search functions when researching. There are also great reports when you need to gather information. ### 32. Avid has made it very easy to upload, approve, and have invoices paid to our vendors. **Rating:** 4.0/5.0 stars **Reviewed by:** Tim M. | Property Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2022 **What do you like best about AvidXchange?** The feature that I like best is that I don't have to enter much information regarding the invoices. I simply send the invoice and most information gets filled in for me. I code the invoices and the vendors get paid. **What do you dislike about AvidXchange?** Sometimes it takes longer for invoices to get paid out to vendors. Most of the time this is not an issue, but there are instances where vendors are unhappy with the speed of their payments. **What problems is AvidXchange solving and how is that benefiting you?** Avid has helped us identify when vendors insurance information is outdated and forces the vendors to provide their updates insurances before they are paid for invoices. This protects our company. ### 33. Gets the job done **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about AvidXchange?** The ease of having bills automatically uploaded via email. It's a feature that comes in handy **What do you dislike about AvidXchange?** It is not user friendly and the search options lack an interface that is easy to use. I find that half the time the functions are not able to provide me with an efficient way to search for anything. **What problems is AvidXchange solving and how is that benefiting you?** It's taking the hassle out of uploading and filing bills that we would otherwise be tasked with - freeing up our time to be used elsewhere. ### 34. Avid Exchange **Rating:** 5.0/5.0 stars **Reviewed by:** Gwen S. | Accounting Processes and Business Systems Manager , Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about AvidXchange?** Digital Copies of invoices. Easy to research invoices **What do you dislike about AvidXchange?** It does not automate with our current system. We need an automated way to push the invoices into WennSoft. **What problems is AvidXchange solving and how is that benefiting you?** Avid is working on a way to import the receiving information into our accounting system. ### 35. Property manager **Rating:** 5.0/5.0 stars **Reviewed by:** Perla M. | Regional Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2023 **What do you like best about AvidXchange?** Being able to approve my invoices as I need to **What do you dislike about AvidXchange?** Really hard to get a hold of someone for customer service **What problems is AvidXchange solving and how is that benefiting you?** Making payments directly to our vendors by us not having to print out checks ### 36. I use Avid daily and it is a great help in processing invoices. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2022 **What do you like best about AvidXchange?** Avid is simple in design and fairly user-friendly. It helps us as an organization overall stay organized and efficient while maintaining history to refer back to. **What do you dislike about AvidXchange?** I have had numerous problems with Avid Indexing issues, but some of them have been resolved over time and through communicating with support. That being said, it's still annoying clearing through a bunch of invoices marked as Ship-To or Supplier Research when they shouldn't be in those queues in the first place. We also have experienced issues w/ Avid going down or being buggy which can be frustrating when we rely on it heavily for the accounts payable process. **What problems is AvidXchange solving and how is that benefiting you?** Avid helps bridge a gap and gives our property management and accounting teams a common ground. We can collaborate and communicate through Avid's platform and need it to get the job done! ### 37. AvidXchange has been a great tool for our payables and would highly recommend. **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie W. | AP Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2022 **What do you like best about AvidXchange?** I like that you can see all details from start to finish. This makes it very easy to track the process from entry to payment. **What do you dislike about AvidXchange?** We are currently experiencing a few issues with indexing but we are actively working with Avid to find resolutions to make our processes more seamless. **What problems is AvidXchange solving and how is that benefiting you?** Avid is allowing all users to monitor the progress of their nvoices. Our onsite team is able to provide detailed payment/status informaiton to our vendors without having to reach our to the payables department. This is helping us get infomration to our vendors quickly. ### 38. Very sufficient and organized **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Investment Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2023 **What do you like best about AvidXchange?** Works great and efficient, great way to keep track of invoices and approvals! **What do you dislike about AvidXchange?** I have no dislikes for Avid exchange, I am extremely happy with it! **What problems is AvidXchange solving and how is that benefiting you?** Invoices getting lost and unpaid ### 39. AvidXchange Has Been An Amazing Asset For My Firm **Rating:** 5.0/5.0 stars **Reviewed by:** Rick Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2023 **What do you like best about AvidXchange?** The best thing about AvidXchange is the elimination of unnecessary paperwork. It has streamlined the accounts payable production of my firm. **What do you dislike about AvidXchange?** Sometimes vendors submit documents other than invoices because they are slightly confused. This has been a very minor problem and has been quickly corrected. **What problems is AvidXchange solving and how is that benefiting you?** AvidXchange has solved the problem of workflow logjams between departments within my firm where multiple parties must review and approve accounts payable submissions. ### 40. Skeptical turned fan **Rating:** 5.0/5.0 stars **Reviewed by:** Leslie B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2023 **What do you like best about AvidXchange?** AVID makes my life easier by allowing our vendors/suppliers to enter invoices directly to AVID. **What do you dislike about AvidXchange?** It is sometimes difficult to get answers to questions. **What problems is AvidXchange solving and how is that benefiting you?** Timely payment of invoices. ### 41. Sufficient to meet my needs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2022 **What do you like best about AvidXchange?** Avid Xchange makes it easy to allocate expenses to different accounting codes and permits us to have a multi-tiered expense approval structure. It tracks time elapsed since the invoice was submitted, which helps us ensure that we are paying our suppliers in a timely manner. **What do you dislike about AvidXchange?** We have had some difficulties with suppliers submitting amended invoices after we have noticed issues. Sometimes, the supplier will submit the corrected invoice with the same invoice number and Avid will register it as a repeat. filtering it out before my team has the opportunity to see the submission. **What problems is AvidXchange solving and how is that benefiting you?** AvidXchange provides a structure through which multiple teams in multiple departments can have independent expense approval structures and ensure that suppliers are paid in a timely manner. ### 42. Experience with Avid has been great compared to previous vendor **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about AvidXchange?** I like the ability to quickly search for invoices based on vendor, location, date, total, invoice #, etc. **What do you dislike about AvidXchange?** At times the picture of the invoice is slow to appear when approving invoices and I need to refresh the page to eventually get it to appear. **What problems is AvidXchange solving and how is that benefiting you?** The ability to quickly find or filter invoices for a specific vendor and/or location throughout history. ### 43. Great time at the AvidXchange customer meet and greet **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about AvidXchange?** Avid has a robust network of users across multiple industries that allowed us to learn from the presenters and the other customers in attendance. We were able to see what problems other customers have had/are having which fostered discussions on problem-solving through the use of Avid. **What do you dislike about AvidXchange?** I haven't found anything that I truly disliked yet. As with many other companies, there are improvements that can be made in some areas, however, Avid is awesome at pushing out updates and solutions to user issues. **What problems is AvidXchange solving and how is that benefiting you?** Avid manages our AP side of the business which is so extremely helpful as we are a small company with 1 Staff Accountant and a Dir of Finance. Without Avid I dont really know how we would get all of our work done! ### 44. AvidXchange is a great program **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2023 **What do you like best about AvidXchange?** It is a quick way to process a large amount of invoices **What do you dislike about AvidXchange?** I dislike that the UI can be somewhat confusing and there is not a lot of instruction online about how to use the product. **What problems is AvidXchange solving and how is that benefiting you?** Avid is solving the problems of processing large amounts of invoices with limited amounts of time, which allows me more time for other pursuits. ### 45. Very easy to work with. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2023 **What do you like best about AvidXchange?** You can make changes without any delays or additional steps. **What do you dislike about AvidXchange?** so far nothing. I go in there and it's easy to log in and start approving. **What problems is AvidXchange solving and how is that benefiting you?** There are no issues to solve, therefore no answer to this question. ### 46. Timesaver but lacks Basic Evaluation abilities and effective communication **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2022 **What do you like best about AvidXchange?** Online approval by managers saves time. Also, the AvidPay feature saves time cutting and stuffing envelopes with payments to vendors. **What do you dislike about AvidXchange?** AvidXchange indexers put forth little, to no, effort or are unable to discern small discrepancies ("common sense" per se) If they outright do not index a supplier that has an aka, then they will flag an invoice as "Ship-to" research for the difference of Parke vs. Park. Or, another example of a community Rose Hill C.A. vs Rose Hill. They will not index because of the "C.A." not being on the invoice. Concerns, or tickets to Support are not answered, sometimes for days or until you reach out again. Then it is a stock answer with no real review of your question or the individual circumstances. **What problems is AvidXchange solving and how is that benefiting you?** The biggest timesaver and improvement for us is the AvidPay feature. Otherwise, the program is no better, or worse, than other invoice processing platforms. ### 47. All-in-One Solution for Payables **Rating:** 4.5/5.0 stars **Reviewed by:** Lee C. | Executive Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2022 **What do you like best about AvidXchange?** The ability to know exactly what stage an invoice is at is invaluable. Knowing what happened to each invoice and when is also a great feature. The integration with CINC is important to us as well. **What do you dislike about AvidXchange?** At times, it seems that not all bank account information syncs correctly. **What problems is AvidXchange solving and how is that benefiting you?** It reduces the person-hours needed to process payables. Gone are the days of an individual spending hours signing hundreds of checks, another individual scanning invoices, and still another individual compiling them and attaching them to a financial report. ### 48. Best account payable way to go **Rating:** 5.0/5.0 stars **Reviewed by:** Teresa W. | Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2023 **What do you like best about AvidXchange?** more Efficient way to do A/P without sending invoices interdepartmental **What do you dislike about AvidXchange?** checking for duplicate loaded invoices need training **What problems is AvidXchange solving and how is that benefiting you?** quickly paying invoices ### 49. Overall good experience. Has helped digitize and automate our AP process. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2023 **What do you like best about AvidXchange?** We love that the system stores our files. It has automated our approval process and digitized the files we were originally having to store onsite. **What do you dislike about AvidXchange?** Returned/reissued payments are a bit difficult to reconcile. The new Capture system seems more cumbersome than the old one. Some vendors dislike or are confused by the payment methods available. **What problems is AvidXchange solving and how is that benefiting you?** AP record storage-reduced amount of records onsite from 10 boxes per year to 2 of reports and manual checks/bank drafts not entered in Avid. Helped with processing invoices on time-invoices do not get misplaced or forgotten as easily. ### 50. Saves me so much time and frustration! **Rating:** 4.5/5.0 stars **Reviewed by:** Vicki P. | Accountant / Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about AvidXchange?** All my vendor invoices are submitted in one place. My team can review & approve without me having to chase them, resend them or have them lost to email error. **What do you dislike about AvidXchange?** Sometimes duplicates slip through the cracks if my teammates aren't diligent. **What problems is AvidXchange solving and how is that benefiting you?** It saves time & money in so many ways. We've cut back on the number of checks sent out. Our vendors know when they'll be paid and it's easy to track payments. ## AvidXchange Discussions - [How have you used the Account Number function with your invoices that do not have account numbers listed on the Invoice?](https://www.g2.com/discussions/how-have-you-used-the-account-number-function-with-your-invoices-that-do-not-have-account-numbers-listed-on-the-invoice) - 4 comments, 1 upvote - [What is AvidXchange used for?](https://www.g2.com/discussions/what-is-avidxchange-used-for) - 1 comment - [View AvidXchange pricing details and edition comparison](https://www.g2.com/products/avidxchange/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+03%3A00%3A42+-0500&secure%5Bsession_id%5D=def1ddb9-58c0-4dcd-a33f-66dd64f950d0&secure%5Btoken%5D=f6ddf5ea24a6f75b7c7c5a1e38d2fce7a18a7c5ccee528c499e19761c96cf8ae&format=llm_user) ## AvidXchange Integrations - [abcoa Deal Pack](https://www.g2.com/products/abcoa-deal-pack/reviews) - [Accountability](https://www.g2.com/products/accountability/reviews) - 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Digital Invoices **Agentic AI - Accounts Payable (AP) and Spend Analysis** - Decision Making **Analytics** - Benchmarking - KPIs - Compliance - Errors **Invoice Processing** - Matching - Payments - Workflows **Invoice Processing** - Approvals - Batch Processing - Consolidation - Match Invoices **Analytics** - Due Dates - Benchmarking - KPIs **Analytics** - Due Dates - KPIs - Payment Tracking **Integration** - Accounting - ERP **Recovery** - Historical payments - Overpayments **Integration** - Accounting - Payment Integration - ERP **Integration** - Accounting - Payments - ERP - Account Sync **AP Data Processing** - Workflows - Transparency - Controls **Agentic AI - Invoice Management** - Adaptive Learning - Proactive Assistance **Audit** - Filters - Duplicates **Fraud** - Vendor Checks - Data Generation - Monitoring ## Top AvidXchange Alternatives - [Stampli](https://www.g2.com/products/stampli/reviews) - 4.6/5.0 (1,952 reviews) - [Tipalti](https://www.g2.com/products/tipalti/reviews) - 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