# AnyRoad Reviews **Vendor:** AnyRoad **Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 68 ## About AnyRoad AnyRoad is the leading platform for consumer engagement that enables brands to transform consumer events and brand experiences into long-term customer loyalty and revenue. Brands like Diageo, Budweiser, The North Face, and Westfield use AnyRoad to: • Power more effective consumer engagement with a deeper understanding of audiences • Make smarter, data-driven decisions to invest in and improve events resulting in retail sales • Connect experiential to the rest of your consumer journey through integrated systems ## AnyRoad Pros & Cons **What users like:** - Users value the **streamlined appointment management** feature of AnyRoad, making event management efficient and convenient. (1 reviews) - Users find AnyRoad's **ease of use** invaluable for seamless event management on a single platform. (1 reviews) - Users appreciate the **seamless event management** capabilities of AnyRoad, streamlining their experience on a single platform. (1 reviews) **What users dislike:** - Users find certain aspects of AnyRoad's interface **not very intuitive** , leading to occasional confusion during use. (1 reviews) - Users find the **interface design lacking** , citing issues with color choices and intuitiveness affecting usability. (1 reviews) - Users find the **interface not very intuitive** at times, particularly regarding color choices and overall design. (1 reviews) ## AnyRoad Reviews ### 1. AnyRoad Turns Brand Experiences into Measurable, Data-Driven Customer Insights **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2026 **What do you like best about AnyRoad?** What stands out most to me about AnyRoad is its focus on helping brands turn experiences into measurable, meaningful business outcomes. It’s not just about hosting events it’s about capturing data, understanding customer behavior, and using those insights to improve engagement and drive loyalty. I also like how the platform connects different touchpoints (online, in-person, hybrid) into one system, which makes it easier for companies to see the full picture of their customer journey. That combination of experiential marketing and data-driven decision-making feels especially relevant right now, as brands look for more authentic ways to connect with their audiences. **What do you dislike about AnyRoad?** If I had to point out a downside, it’s that a platform like AnyRoad can feel pretty complex especially for teams that are new to experiential marketing or don’t have strong data/analytics resources. Getting the full value out of it likely requires time, training, and a clear strategy, which can be a barrier for smaller teams. There’s also the question of cost and implementation effort. Tools that aim to unify event management, customer data, and analytics tend to be a bigger investment, so companies really need to be committed to using those capabilities fully to justify it. Lastly, because it’s such a specialized platform, it may not be as flexible for organizations that just want a simple event tool without all the deeper data integrations and reporting features. **What problems is AnyRoad solving and how is that benefiting you?** AnyRoad is basically solving a bunch of headaches around running events and experiences. A big one is how scattered everything usually is ticketing, check-ins, customer data, payments all living in different places. AnyRoad pulls that into one platform, which just makes life easier and way less chaotic. It also fixes the issue of not really knowing who your attendees are. Instead of just having basic booking info, you actually get meaningful data on your customers and how they engage. That makes it a lot easier to tailor experiences and not just guess what people want. Another big problem is proving whether events are actually worth it. AnyRoad helps connect the dots between an experience and real outcomes like purchases or loyalty. So instead of saying “this felt successful,” you can actually back it up with data. For me, the benefit is pretty simple: I’d have a smoother workflow, better insight into my audience, and a clearer understanding of what’s actually working so I can make smarter decisions going forward. ### 2. All-in-One Solution for Effortless Event Management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2025 **What do you like best about AnyRoad?** That helps me with event management in just one plaftorm **What do you dislike about AnyRoad?** interface colors perhaps or that is not very intuitive sometimes **What problems is AnyRoad solving and how is that benefiting you?** Is helping brands transform customer into long term loyalty and is benefitiating me because I am having more consumers events ### 3. Great platform for managing events **Rating:** 4.5/5.0 stars **Reviewed by:** Nicole M. | Account Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2024 **What do you like best about AnyRoad?** I was able to integrate AnyRoad with payment gateways and my websites easily and simply. What I didn't understand, the technical support team solved for me quickly. They were very helpful because we needed to get everything ready before the event. So their quick response was the least I expected from the AnyRoad team and so it was. Regarding its operation and features, the only thing I can say is that it correctly records the feelings of the guests and their experience at the event. **What do you dislike about AnyRoad?** In the 2 years I've been using AnyRoad to manage my clients' events, we've had no issues. It integrates well with other tools, and is flexible enough to adapt the configuration to any type of event. **What problems is AnyRoad solving and how is that benefiting you?** Recording and concentrating all the information received during an event. It allows me to better understand the consumer and, through detailed analysis, generate ideas to create better experiences for attendees. ### 4. Better event experiences **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2024 **What do you like best about AnyRoad?** AnyRoad is a tool designed to manage all aspects of an event in an easy way. It integrates all the tools necessary for its operation and management. I can generate detailed reports with the data obtained by the platform and perform analysis of the user experience thanks to the feedback collected. **What do you dislike about AnyRoad?** It is not an easy tool to set up. Our first event managed from AnyRoad was the most difficult part. However, we always had the support of the technical team and the other platforms to make it work. Once it was set up and the APIs connected, it was very easy to manage. **What problems is AnyRoad solving and how is that benefiting you?** It has significantly reduced the time spent on event planning and management. Integrating all the tools in one place and viewing the data generated in real time has helped me make more informed decisions on the events I manage. All with the goal of ensuring that consumers have the best possible experience. ### 5. Management and analysis of consumer experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2024 **What do you like best about AnyRoad?** It offers a clear and detailed perspective of the data collected during an event. It facilitates sales and event management because the platform allows all types of integrations, either directly or through Zapier. We manage everything from a panel where we can also view the consumer response in real time. Without a doubt, a necessary tool to improve the management of the consumer experience and create memorable events. **What do you dislike about AnyRoad?** Implementation is not easy, it requires the assistance of software specialists. Another issue to consider is the periodic updates you have to make to the connectors or APIs. **What problems is AnyRoad solving and how is that benefiting you?** It makes event management easier by allowing us to connect the payment gateway, registration and scheduling in a single platform. I can focus entirely on the consumer experience, and in this way I can create experiences that make my events memorable. ### 6. AnyRoad for any event **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** July 16, 2024 **What do you like best about AnyRoad?** AnyRoad is easy to configure, it has a range of options to host any type of event. The graphs that are generated in real time are illustrative and revealing about user trends. The creation of reports is another function I value about this platform because it allows me to make a detailed report of the event and the consumer's response. **What do you dislike about AnyRoad?** The first steps are difficult, the implementation part. Connecting the APIs and carrying out tests to verify that everything works as it should is exhaustive, but it is all worth it once you have gone through that part, because all the data flows into graphs and reports. **What problems is AnyRoad solving and how is that benefiting you?** Providing a positive experience when hosting an event is no easy task. It is the responsibility of our marketing and sales department to offer the consumer a pleasant and unforgettable consumer experience. AnyRoad has the necessary tools to get us closer to this goal. From having the integration of popular payment gateways to having an orderly booking system, they are a key part of the path to building unforgettable experiences. ### 7. Platform to create events in a different way **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2024 **What do you like best about AnyRoad?** Setting up events is relatively easy. The platform has a wide variety of features, so it is easy for me to set up different types of events. Among these features are Webhooks integrations that allow sending the data collected by AnyRoad to third-party applications. These integrations are ready to be done and do not require coding. **What do you dislike about AnyRoad?** Costs per event vary. Sometimes virtual events are more expensive than on-site events or vice versa. Luckily, AnyRoad's sales team is always attentive to my messages and proposals. **What problems is AnyRoad solving and how is that benefiting you?** With AnyRoad I can keep a clear track of the data obtained from each event that my agency organizes. The platform allows a high degree of customization, so we can adapt the generated websites to the brand of any company that requests our event organization services. ### 8. Another user experience with AnyRoad **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2024 **What do you like best about AnyRoad?** Improve customer experience. We have implemented AnyRoad in some campaigns and have received an increase in positive feedback regarding the overall consumer experience. It's a pretty nice solution for events and on-site marketing campaigns. Because they generate a lot of awareness and improve the reputation of the brand. **What do you dislike about AnyRoad?** Being such an innovative solution, I personally think that its use is subject to certain limitations. In my opinion it should continue to innovate and expand its functions to other industries. **What problems is AnyRoad solving and how is that benefiting you?** AnyRoad has mainly helped me with capturing event information. Compiling their experiences and thus analyzing their performance. AnyRoad has a control panel where we can see different metrics of the event, measure the impact and ROI that allows me to generate very detailed reports on each event or campaign we have carried out. ### 9. Great for ticketed events, time-slotted events, and the support is top-tier! **Rating:** 5.0/5.0 stars **Reviewed by:** Chalease L. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2024 **What do you like best about AnyRoad?** The insights was so helpful! It's helped us dial in our next experience! The ease of use was wonderful, the implementation and hands-on training was extremely appreciated. The customer support, customization options were absolutely easy to use. Nikita was our customer success manager and she was phenomenal! She was organized, thorough, and always made sure to advocate for us. We're going to continue to use Anyroad with our future experiences, but will limit it to our private events / bookings. **What do you dislike about AnyRoad?** The biggest obstacles we faced were: creating discount codes (we needed to reach out to Support anytime we needed discount codes), and the payouts were delayed - which defeated the purpose of our pre-sale. Another thing we needed to reach out to support about was blocking off certain time slots for specific dates. I also would have loved to see a gift card option of some sort. The app wasn't always reliable when it came time to showing the experiences or creating bookings. We often had to toggle between the web app frequently. My other suggestion was to be able to support marketing automation integration. I was really hoping to be able to automatically integrate our customer data with our Hubspot platform. They initially offered to have someone help, but it didn't seem like it was a big priority for him. **What problems is AnyRoad solving and how is that benefiting you?** AnyRoad took the guesswork out of the data and insights of our guests. It was helpful to have an NPS score and brand affinity gauge. It's made it easy for us to create new events, tiered pricing, and really dial in our event times. ### 10. Improve the guest experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2024 **What do you like best about AnyRoad?** It has a well-structured platform, from which I can observe metrics and obtain insights from our event. No matter where I am, I receive the data collected on the spot in real time directly on my computer. **What do you dislike about AnyRoad?** The service has not presented any failures. Which is expected from tools like AnyRoad since they have to be active 24/7 and for which I congratulate their team for making it possible. **What problems is AnyRoad solving and how is that benefiting you?** This solution has helped me manage my events more intelligently. Insights and real-time monitoring of data. They have helped me, together with the event planning and organization team, to correct or improve details thanks to the results of the first surveys. ### 11. It was a splendid experience and i hope everyone gets the chance to experience it **Rating:** 4.0/5.0 stars **Reviewed by:** umer a. | Recent Graduate, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2024 **What do you like best about AnyRoad?** It was very easy to use, smooth process and it shows a high level of competency from its users/ employees who designed it **What do you dislike about AnyRoad?** Customer support can be better, but decent **What problems is AnyRoad solving and how is that benefiting you?** As someone who has a minor in marketing, it helped me with event marketing. ### 12. General Public Website Booking Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Gillian S. | Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2023 **What do you like best about AnyRoad?** The platform is easy to use, easy to set up. Great customer care with speedy responses to questions. There also seems to be a lot of listening to clients and progressing the platform to meet increasing demands. **What do you dislike about AnyRoad?** We have had some glitches, that I owuld not have expected as the platform is already widley used, hoever the team are working to resolve these. There are restirictions when creating a private event and the ability to turn that info in to a BEO to enable the operations team to run that event. Formatting is the big issue. **What problems is AnyRoad solving and how is that benefiting you?** This is a simpler to use, more professional looking platform than we previously had. Reporting function is also so much better and helps me make informed decisions. ### 13. Customer Service is Awesome **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Photography | Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2024 **What do you like best about AnyRoad?** Their customer service is prompt and insightful. **What do you dislike about AnyRoad?** I wish there was a seamless way to integrate your data into your CRM in real time. Maybe I missed it. **What problems is AnyRoad solving and how is that benefiting you?** This makes event marketing and booking a seamless experience. **Official Response from Christine Friscic:** > Thank you for leaving a review of AnyRoad. We do have several options to integrate with your CRM and would love to help you get this set up. Please reach out to your CSM or support@anyroad.com and our team would be happy to assist. Thanks! ### 14. AnyRoads Bulleit Review **Rating:** 5.0/5.0 stars **Reviewed by:** Roy B. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about AnyRoad?** I love the dashboard and tailored reports. The customizing of reports is crucial with so many different events, extracting the data we need is critical and AR makes that possible! **What do you dislike about AnyRoad?** It would be great to have the ability to see "cancelled" or "timed-out events in the reports. Anything that is "expired" from a reservation standpoint does not pull through and this makes it challenging for us to keep track of any changes without having a moderation turned on. **What problems is AnyRoad solving and how is that benefiting you?** The AR system helps us manage an array of events and booking and house the entire collected data in a single hub. The centralizing of the reservations makes it easy to have visibility as a multi-faceted team! ### 15. Daily user's review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about AnyRoad?** The customer service is very good. The platform itself is well laid out and the report function is easy to use. The insights dashboard is also a handy visual aid **What do you dislike about AnyRoad?** I find it frustrating that one cannot track changes that have been made to a booking i.e. was hte time or dat chnaged at some point. I would also like to be able to change the affiliate and expereince type of a booking without deleting it and replacing it. It would also be good to be able to create duplicate bookings. Until recently, there was an issue with detailed sales reports not properly updating the staus of payment which was frustrating, but has now hopefully been resolved! Occasionally, payments can get "caught" - when a customer makes a booking online and they think it has gone through but the payment status shows with us as "transaction failed" or something of the like. This is frustrating at times (not sure if it's a customer issue though?) and it would be good if when this did happen we could sen the customers a payment link because at present I have to delete the booking, create a new one, email the custromer to explain, and send them a payment link for the new booking. It would laso be useful if the sytem, could be et up to automatically send out payment links when a booking is unpaid (on a daily basis perhaps) and if it recorded how many payment links had been sent and when. Finally, it would be good if the system kept a record of all refunds made and the associated details, as we currently have to do this seperately manually which is a bit annoying and time consuming. **What problems is AnyRoad solving and how is that benefiting you?** It is providing us with a platform for our guests to book themselves on to tours and expereinces without the need for any interaction (mostly), whislt also allowing us to input bookings for larger tour operators. When it works properly, this allows us to mostly focus on the travel operators. ### 16. Makes Event Ticketing a Breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan G. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about AnyRoad?** Anyroad is one of the best event managers that I have worked with. Tickets are easy to purchase, we have full visabilitity into the platform, and even get great insights from the team! **What do you dislike about AnyRoad?** Nothing comes to mind particularly bad, except maybe the calendar UI. I think it could use a little work on the Anyroad side as I am constantly having to switch between month/week view. **What problems is AnyRoad solving and how is that benefiting you?** Anyroad allows us to ticket our distillery events and tours without having to have a teammate assist them. This saves, time, money, and frustration with the customer. ### 17. Amazing team support **Rating:** 5.0/5.0 stars **Reviewed by:** Romal J. | Brand host, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about AnyRoad?** The platform is simple and straightforward to use, The help from the online teams is extraordinary. And the ability to track data has been a great help to the team. **What do you dislike about AnyRoad?** There are Few freatures will take sometime to be emplimented/created. And easier way to track the amount of tours guides do per month/quarter/year. **What problems is AnyRoad solving and how is that benefiting you?** The Tracking of data from our guest allows us to see how we are operating. It created more streamline and simple way for guest to book. ### 18. Great product, exceptional service **Rating:** 4.5/5.0 stars **Reviewed by:** Shayna T. | Company Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2023 **What do you like best about AnyRoad?** In the decade+ I've been building and managing websites, I've worked with HUNDREDS of tools, services, plugins, scheduling and booking apps. AnyRoad takes the cake! The product itself boasts high ease of use and a clean, professional interface. Even the best product can lose points if their service isn't there to back it up. But AnyRoad's onboarding system and service has been 10 stars!! A TEAM of awesome, knowledgeable humans make sure you're 100% set up for success - from the smallest branding details, to assisting with implementation (which is dead-easy), to training you and your team on every nuance of the tool. They do what they say, when they say they will, and it's clear they run a well oiled machine based on strong internal systems and procedures. Since you have a dedicated account manager, response times for questions is fantastic and they really want to do everything possible to ensure your success with your BUSINESS (not just with their product). They recognize that YOUR success is their success. During our onboarding WIllie our team leader and Shelby our account rep asked insightful questions and offered thoughtful suggestions of TRUE value based on their experience in marketing and optimizing bookings. If your business is at the level (or close) for AnyRoad to be a viable tool, I can't recommend them enough. **What do you dislike about AnyRoad?** Really nothing. It's unfortunate that the cost barrier to entry too high for smaller businesses, but it's a worthy goal to reach the point where AnyRoad makes sense for your needs. **What problems is AnyRoad solving and how is that benefiting you?** My client had serious issues with their prior booking partner who made them a lot of promises they failed to keep. Implementation was a pain, there were always bugs and events were tedious and confusing to manage. The service was super lacking as well. Once they had gotten a contract signature, they all but abandoned my client! We had multiple events types to manage with a lot of flexible options. The AnyRoad team helped us think through them all and tweak the product to fit our exact needs. ### 19. Used often on both ends, through work and for personal use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about AnyRoad?** Easy to book through, user friendly. In regards to work, it is easy to make, cancel and check in bookings, all information is easy to see and the system is efficient. **What do you dislike about AnyRoad?** It is frustrating trying to amend bookings, especially when you need to move a booking from one experience to another. Instead of being able to amend their experience you have to cancel then rebook which can be time consuming. **What problems is AnyRoad solving and how is that benefiting you?** The feedback section is useful as it really encourages reviews on all experiences. This allows us to analyse what works well and what we can improve on via honest customer feedback. ### 20. Anyroad Review **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha W. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2023 **What do you like best about AnyRoad?** I like the simplicity of the product, its very user friendly and having no experience with booking of any kind, it was easy. The onboarding with Shelby was amazing. **What do you dislike about AnyRoad?** Shelby and I discuss this often and I truly cannot think of anything based off of our business needs. **What problems is AnyRoad solving and how is that benefiting you?** Booking of tours and being able to balance our scheduling needs with that. ### 21. Very easy friendly platform to use **Rating:** 5.0/5.0 stars **Reviewed by:** Marielle D. | Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about AnyRoad?** Easy to use, visual, most of the modification and the creation can be done myself without any support. **What do you dislike about AnyRoad?** The fact that the link to the experience is shareble without controling it. **What problems is AnyRoad solving and how is that benefiting you?** Anyroad is capturing all the booking and offer our customer an instant and acrruate planning. Anyroad is capturing our consumers data while sharing this information to Hubspot. ### 22. Some of the Best Customer Service Around **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2022 **What do you like best about AnyRoad?** Helpful and responsive customer service available all the time. Willing to help create custom insights and have meaningful conversations to help advance our business. Feels like they really care about our success. **What do you dislike about AnyRoad?** Data and reports are geared towards larger operations, making it sometimes difficult for smaller operations to draw conclusions. Some metrics that they feel stronglyy about (% of timeslots booked) don't really make sense for our operation. **What problems is AnyRoad solving and how is that benefiting you?** Tour management - we have a small staff and Anyroad helps to keep us all on the same page. ### 23. Amazing customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Matt K. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2023 **What do you like best about AnyRoad?** The people at any road are amazing and the customer support and guest experience is the best. **What do you dislike about AnyRoad?** They do not have a POS system but I wish they did **What problems is AnyRoad solving and how is that benefiting you?** Customer data support to help us drive new distribution ### 24. Great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Tricia F. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about AnyRoad?** Customer service they ate highly responsive **What do you dislike about AnyRoad?** Some of the logistical moves. When you go to reschedule your times it is a hassle **What problems is AnyRoad solving and how is that benefiting you?** Collecting data. Easier access for customer. ### 25. Great Reservation system for all type of businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about AnyRoad?** I like that we can have the option to have multiple employees from multiple locations able to work all at the same time and in real-time. I like having the option to have any type of event or experience set up in one system. We enjoy being able to get feedback from customers. We can access reports, see whos coming in, what's coming up, and many other things while using Anyroad. **What do you dislike about AnyRoad?** I would like to be able to enter each of my guest's emails so that they all receive a customer feedback survey. We would also like to have every email related to Anyroad to come through anyroad. Right now there are two folders we have to bounce back and forth from to see emails. OUtlook and then Anyroad messages. It would be easier to view all on one page. **What problems is AnyRoad solving and how is that benefiting you?** The overwhelming number of reservations that we are now receiving. We see an uptick, and so do other bourbon partners. This is so easy to track reservations and the number of events, revenue, guest count, retention, and everything else that we can pull from one site. ### 26. Easy to use platform! **Rating:** 4.0/5.0 stars **Reviewed by:** Gabriella P. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about AnyRoad?** The data access we get when pulling reports **What do you dislike about AnyRoad?** Need to email who experience bookings a one time **What problems is AnyRoad solving and how is that benefiting you?** Great additions to adding features within the experience booking platform ### 27. Great start into the world of online ticketing **Rating:** 3.5/5.0 stars **Reviewed by:** Sarah G. | Assistant Manager Wild Turkey Visitor Center, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2022 **What do you like best about AnyRoad?** -Easy to use -Keeps the look and feel of our website -Customer service is helpful and does a great job of communicating issues and solutions -Updates to experiences/confirmation emails/ pricing are all instant -Ability to gather guest data and feedback, CRM **What do you dislike about AnyRoad?** -Improvements/ upgrades are always promised but do not happen quickly or do not happen at all -Fees associated with invoicing are high (10% per invoice!) -Data reporting is skewed because it only collects data from the person making the reservation and not everyone in the group that is attending. This also applies to feedback after the experience -Closures related to emergencies/inclement weather are hard to communicate to guests. Customer service sends us a list of guest emails, and our staff has to put together communication and send out. This process is often ineffective because people often do not read their emails while traveling -Does not communicate with our POS system, which makes inventory related to add-on sales and financial reporting difficult. We also need to have multiple pieces of hardware/ equipment at the front desk -No wait list options for guests who are unable to book -Not clear when tours are sold out, which causes guest confusion and leads to an influx of messages that staff need to respond to **What problems is AnyRoad solving and how is that benefiting you?** -CRM and data collection for future events and marketing opportunities -Allows us to have an online ticketing option for our experiences, which we would not have otherwise ### 28. Almost always flawless **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Enterprise (> 1000 emp.) **Reviewed Date:** May 04, 2023 **What do you like best about AnyRoad?** anyroad saves us a lot of time in terms of making bookings over the phone/email and taking details over the phone etc. **What do you dislike about AnyRoad?** We often get calls from people saying they tried to use the online system but had a glitch at the final payment stage so we have to then take a booking which remains unpaid and then these are sometimes no-shows and we lose the revenue. **What problems is AnyRoad solving and how is that benefiting you?** Anyroad is collating all of our feedback and people are more encourages to leave us feedback as they are prompted by AR. The only downside of this is that these reviews are not seen by other customers ### 29. Top Notch Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wine and Spirits | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about AnyRoad?** AnyRoad's customer service is the best I have received anywhere. They schedule time each month to check in and take any feedback we may have back to their programming team to implement our suggestions. **What do you dislike about AnyRoad?** There are some data collection platforms that AnyRoad does not yet sync with. That being said, the programming team is currently working on a solution for this. **What problems is AnyRoad solving and how is that benefiting you?** Before our launch of AnyRoad, I manually accepted and scheduled bookings for our tour experiences for up to 56 guests per day! On top of that, we had no viable solution for feedback or follow up with our visitors. ### 30. Any Road Customer review **Rating:** 5.0/5.0 stars **Reviewed by:** John G. | Education Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2022 **What do you like best about AnyRoad?** Ease of use both for our customers as well as myself to manage and track bookings as well as getting valuable feedback **What do you dislike about AnyRoad?** I don't feel that there are any neg at this time **What problems is AnyRoad solving and how is that benefiting you?** AnyRoad saves me literally hours every week vs our previous method of signing up guests! Customer service is great with Chat feature and Account Reps ### 31. Steam whistle experience **Rating:** 5.0/5.0 stars **Reviewed by:** Amy W. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2023 **What do you like best about AnyRoad?** The customer service is exceptional! Shelby has been a dream since the very start. She is extremely informative, helpful, and always quick to get back to me! **What do you dislike about AnyRoad?** Honestly haven't found anything yet! User friendly, account management is stellar! **What problems is AnyRoad solving and how is that benefiting you?** Simple sign ups for our tours and great data to track how we continue to grow our tours ### 32. REVIEW **Rating:** 4.5/5.0 stars **Reviewed by:** Grace G. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2023 **What do you like best about AnyRoad?** Being able to track live time who books and the helpful customer support **What do you dislike about AnyRoad?** I wish it was easier to access more information on each guests and getting overviews of data per event **What problems is AnyRoad solving and how is that benefiting you?** Helps us to do check in at events and create an online booking platform ### 33. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2023 **What do you like best about AnyRoad?** Clear system and easy to use being able to send payment links via email **What do you dislike about AnyRoad?** Unable to take walk in payment FOH Issues with payment for guests booking online to frequent **What problems is AnyRoad solving and how is that benefiting you?** None that i am aware of ### 34. Anyroad is a quick and comprehensive ticket booking system **Rating:** 4.0/5.0 stars **Reviewed by:** Gina K. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about AnyRoad?** The communication you can have with the guest is easy and quick. The customer service is ready to answer any questions or help resolve any issues that arise. **What do you dislike about AnyRoad?** When you are viewing a booking, there is not a quick route to view the calender for that day unless you exit out and do a lot of back and forth. **What problems is AnyRoad solving and how is that benefiting you?** They are working on cleaning up the look to the check in screen for the users. ### 35. Data and Customer Interaction to better grow your brand **Rating:** 4.5/5.0 stars **Reviewed by:** Hallie H. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2022 **What do you like best about AnyRoad?** AnyRoad's dashboard is valuable, allowing typically seamless interaction with daily activities. The insights and reports provide opportunities to understand the clientele, the patterns and the platform to continue interaction with guests. That data collection is one of AnyRoad's most significant assets for our organization. **What do you dislike about AnyRoad?** The areas of AnyRoad that we struggle with include the lack of dynamic pricing to adapt to demand; the lack of integration options for the feedback we collect from customers to promote experiences; and the limitations with custom bookings, and the limitations with maneuvering bookings once they've been created. As a result, we often have to find workarounds, which the system accommodates, but which also require more work for our team. **What problems is AnyRoad solving and how is that benefiting you?** AnyRoad allows our organization to continue growing relationships with our consumer outside of the experience. We have laid a solid foundation through the AnyRoad platform over the last several years. The data they have helped collect from our guests has led to further industry buy-in to our mission. We are excited to have the opportunity to grow with both our experiences and customer development, which will continue to allow us to show our value to our membership. ### 36. I love AnyRoad! **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren G. | Community Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2022 **What do you like best about AnyRoad?** Anyroad has been extremely helpful for us since we started using it a few years ago. While tours were shut down during covid we were able to utilize AnyRoad for surveys for customers and the feedback and data collection it has given us to understand our guests is awesome. **What do you dislike about AnyRoad?** I can't think of anything I dislike, other than that it can be a little hard to navigate time slots when you're trying to just do an all-day event. Really not an issue though. **What problems is AnyRoad solving and how is that benefiting you?** Anyroad solves the problem of a lot- specifically it's a system that allows our fans to book tours whenever they please, and our team instead of having to sign up manually can then go in and see who they are, any special notes about their stay with us etc. We don't have as many staff now that Covid has decimated the work force, so using this has cut out a lot of time and energy for our staff to focus on other key things. We were also able to use it for interviews when we were hiring multiple positions across the company! ### 37. Anyroad, a not just a ticketing service **Rating:** 5.0/5.0 stars **Reviewed by:** Scott S. | Director, Brewery Experiences, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2022 **What do you like best about AnyRoad?** Anyroad Feedback analytics allow us to better understand what our guests are enjoying and where the gaps in the operations are affecting guests. Its also great to see this feedback in context of an actual review. In short, it aggregates data quickly and then we are able to confirm a complete understanding of the situation. **What do you dislike about AnyRoad?** A gap of the platform is making short-term changes and notations to certain tours. For example, we cant inform guests of affected tours that the Brewhouse might be down for annual maintenance for a specified duration. This would help maintain NPS scores for guests knowing ahead of time what to expect before they come visit us. **What problems is AnyRoad solving and how is that benefiting you?** Anyroad heard our requests to include dynamic pricing-where we can change the cost of tours for certain times of the day or different pricing for days of the week. This would encourage bookings at off peak times. ### 38. AnyRoad functionality **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2023 **What do you like best about AnyRoad?** Clear layout with easy to navigate tabs and cler explanations of each aspect of the Dashboard feature **What do you dislike about AnyRoad?** Only being able to currently input booking 1 year in advance and not being able to 'lock' a tour at a certain capacity (if an experiene is being booked privately) **What problems is AnyRoad solving and how is that benefiting you?** Ability to easily change and maintain booking details with excellent Support team if required ### 39. Always responsive to inquiries and provide a good system to communicate with guests. **Rating:** 5.0/5.0 stars **Reviewed by:** Emily T. | visitor center manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2022 **What do you like best about AnyRoad?** Always responsive to inquiries and provides a good system to communicate with guests. We need a fluid way to work with guests as their situations change and they need to update or cancel reservations. **What do you dislike about AnyRoad?** Occasionally, guests want an immediate response about a request to cancel a reservation and they often turn to AnyRoad employees to make the request. I feel like we're being reported to the AnyRoad police if they don't get the answer as quickly as they like. **What problems is AnyRoad solving and how is that benefiting you?** As we add new experiences, where mashbills and number of guests can vary, they are helping guests indicate that information when they book. ### 40. The Account Managers are the best! **Rating:** 5.0/5.0 stars **Reviewed by:** Amy E. | Sales Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2023 **What do you like best about AnyRoad?** User end experience is simple, the account managers are insightful. **What do you dislike about AnyRoad?** There are still some capabilities we are waiting for the product team to develop. **What problems is AnyRoad solving and how is that benefiting you?** We get a lot of feedback which informs our programming. Analyzing the data collection and making program decisions based on what guests are saying about their experiences. ### 41. Great customer service and effective booking tool for our daily facility tours. **Rating:** 5.0/5.0 stars **Reviewed by:** Will A. | Tasting Room Director, Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2022 **What do you like best about AnyRoad?** I appreciate our Account Manager's dedication to our operation and for making proactive suggestions for improving our customers' experience and the associated backend processes more effectively. **What do you dislike about AnyRoad?** I do experience occasional glitches with the app and website. I also find the app less intuitive and effective at performing some of the basic booking functions on AnyRoad, forcing me to use the website from my computer more than I would like to. **What problems is AnyRoad solving and how is that benefiting you?** AnyRoad does the heavy lifting vis-a-vis our brewery tour booking, giving us a lot more time and flexibility to engage with customers who require more assistance than the average visitor. It also allows us to book clients' and industry partners' experiences in a relatively seamless and organized way that can be communicated easily to our entire staff. ### 42. AnyRoad helps me measure the impact our experiential marketing strategies are making **Rating:** 5.0/5.0 stars **Reviewed by:** Adrian S. | Director Of Field Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about AnyRoad?** The ease of use for my remote teams to quickly set up a custom AnyRoad campaign for each of their specific events. Post-event the AnyRoad dashboards helps us see how impactful each event was. **What do you dislike about AnyRoad?** There is a learning curve to be able to understand and use the platform effectively. It's like riding a bike. Once you get the hang of it the platform is so powerful. **What problems is AnyRoad solving and how is that benefiting you?** AnyRoad is helping us figure out where we put our event sponsorship dollars. Our previous event data is informing us where we need to place our bets in the upcoming year. ### 43. Perfect for Managing Brewery Tours & Ticketed Events **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2022 **What do you like best about AnyRoad?** AnyRoad makes it incredibly easy to schedule, coordinate & promote our brewery tours. The UI makes it easy to communicate with guests before their arrival and to make changes to their bookings as needed. We use it for recurring bookings, one-off private tours, and large ticketed events, and the process has always been smooth for our staff and the guest. Customer service has also been top-notch whenever we needed anything. **What do you dislike about AnyRoad?** At the moment, nothing comes to mind. There is the occasion glitch on the website, like still showing new messages when they have all been read and responded to, but nothing that is a big deal **What problems is AnyRoad solving and how is that benefiting you?** AnyRoad gives us one central piece of software that we can use to manage all of our tours and events. It allows us to have payment, guest communication & management all in one place! ### 44. Anyroad Service and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Garrett E. | Experience Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2022 **What do you like best about AnyRoad?** The Anyroad service has been an excellent interface to interact with our guests and schedule tours of our business. Customer service has been beneficial and accessible as well. Specifically, Rachel McMurray has been very helpful in utilizing these services. **What do you dislike about AnyRoad?** No downsides at the moment. We are very happy with Anyroad's services. **What problems is AnyRoad solving and how is that benefiting you?** Anyroad saves us a significant amount of time, allowing us to let guests schedule their tours when spots are available through a passive platform rather than actively organizing them with our guests. This is much more efficient and saves us a significant amount of time. ### 45. Most Versatile Ticketing Platform for Modern Experiences and Destinations **Rating:** 5.0/5.0 stars **Reviewed by:** Barbara O. | Tour Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2022 **What do you like best about AnyRoad?** The ease of use when utilizing all of Anyroad's tools is fantastic. It provides so much amazing data, while also making the customer experience when booking so much more streamlined. The direct communication with technical support and advocation from our representatives (Shelby and Angela) is so meaningful to smaller-in-volume experiences like ours. **What do you dislike about AnyRoad?** There's next to nothing I dislike about Anyroad's current capabilities! My team and I are very excited to see how the platform develops, and are so excited to see our feedback always being taken into consideration. **What problems is AnyRoad solving and how is that benefiting you?** One of our largest problems prior to Anyroad was communication with guests, with other departments, and within our Tours and Tastings team. The live dashboard and resource access has helped in so many ways compared to our previous system. ### 46. Limited customizations for price paid, many features and reports are not useful. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2022 **What do you like best about AnyRoad?** It is easy to get in touch with the Anyroad team when problems are observed. It is also very easy to register guests. **What do you dislike about AnyRoad?** It does not seem to fit the needs of our business well. Many of the features are probably useful for other business entities but are not as helpful for our organization. Reported concerns often require long investigation and we are required to use our own workaround anyway. **What problems is AnyRoad solving and how is that benefiting you?** Due to glitches and other features that do not work for our business, we have had to duplicate many processes on our own accord. ### 47. Wonderful customer service! **Rating:** 4.5/5.0 stars **Reviewed by:** Kara M. | Tour Program Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2022 **What do you like best about AnyRoad?** The customer service and timeliness with which I hear back is always top-notch and polite. **What do you dislike about AnyRoad?** Though the IT team has been helpful when we give them information, it still takes a long time to hear about the progress of frequent issues. **What problems is AnyRoad solving and how is that benefiting you?** Anyroad is helping us to collect data about our guests that we were unable to before. They help us see the impact of our experiences on the greater company. ### 48. Extremely user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Kenneth H. | Site Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2022 **What do you like best about AnyRoad?** AnyRoad is very user friendly and easy to apply to any business. Staff training would be minimal and it is more or less plug and play **What do you dislike about AnyRoad?** I would like a feature that counts tour visitors and revenue when booked in until the same day rather than when paid or invoiced. It is difficult to track progress in real-time if there is a lot of invoicing. **What problems is AnyRoad solving and how is that benefiting you?** None at the moment ### 49. A must have **Rating:** 5.0/5.0 stars **Reviewed by:** Aja B. | Chief Experience Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2022 **What do you like best about AnyRoad?** Ease of use / intuitive interface & reporting capabilities **What do you dislike about AnyRoad?** The Limited integrations with POS tools. **What problems is AnyRoad solving and how is that benefiting you?** AnyRoad gives us valuable insights into how our audience perceives the experiences we produce. ### 50. Excellent service for our company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Farming | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2022 **What do you like best about AnyRoad?** AnyRoad is extremely easy to navigate and is very user-friendly. It is very straightforward and has a clean design. **What do you dislike about AnyRoad?** Honestly, I can't think of anything that I disklike about AnyRoad. Multiple members of our company interface with AnyRoad and we don't have any complaints. **What problems is AnyRoad solving and how is that benefiting you?** AnyRoad takes the stress of managing tours and tracking information away from us, so we can focus on providing the best service to our visitors. ## AnyRoad Discussions - [What is AnyRoad used for?](https://www.g2.com/discussions/what-is-anyroad-used-for) - [View AnyRoad pricing details and edition comparison](https://www.g2.com/products/anyroad/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-04+05%3A40%3A00+-0500&secure%5Bsession_id%5D=dbea5c97-83f6-4bec-8e28-378c57a3a832&secure%5Btoken%5D=b59bd29211540d721fae838bccebb235e913e0ff994f28d4ca18562eeae5ffac&format=llm_user) ## AnyRoad Features **Registration** - Event creation - User registration process - Payment processing - Mobile check-in - On-site tickets and registration **Marketing and Communications** - Lead generation and retrieval - Event website creation - Email customization - Contact list management **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Notifications** - Confirmations & Reminders - Appointment Follow-Up - Scheduling Notifications **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation **Agentic AI - Tour Operator** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making **Marketing and Communications** - Event website creation - Email automation - Email customization - Contact list management - Lead generation and retrieval **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Attendee Engagement** - Attendee surveys-attendee engagement **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Settings** - Time Zone Detection - Availability Settings - Blocked Time Settings **Agentic AI - Event Registration & Ticketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration **Event Operations** - Site selection - Supplier procurement - Hotel and transportation planning - Staff management - Budget management - Session scheduling - Speaker submissions - Exhibition management **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Registration** - Event creation - User registration process - Mobile check-in **Feedback Sources** - Surveys **Personalization** - Branding - Links **Attendee Engagement** - Event agendas and schedules - Floor plans / maps - Social media integrations - Attendee networking - Attendee surveys **System Management** - Security - System Monitoring **Integrations** - Multi- Calendar Integration - Website Integration - Payment Acceptance - Video Conferencing - Communication **Generative AI** - AI Text Generation - AI Text Summarization **Platform** - Performance and reliability - Reporting and dashboards - API / integrations - Multiple event management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image - AI Text-to-Speech - AI Image-to-Text **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Agentic AI - Online Appointment Scheduling** - Autonomous Task Execution - Multi-step Planning - Natural Language Interaction **Agentic AI - Event Management Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration **Agentic AI - Event Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top AnyRoad Alternatives - [Eventbrite](https://www.g2.com/products/eventbrite/reviews) - 4.3/5.0 (909 reviews) - [Cvent Event Marketing & Management](https://www.g2.com/products/cvent-event-marketing-management/reviews) - 4.3/5.0 (2,075 reviews) - [RingCentral Events](https://www.g2.com/products/ringcentral-events/reviews) - 4.5/5.0 (913 reviews)