Discussions Shared Inbox Software

I would love to rely on it more but it's too buggy

J'aimerais pouvoir rappeler des e-mails au cas où ils contiendraient des erreurs.

Ceci est une image de mon volet gauche dans Gmail - https://i.imgur.com/5B88ko6.png - J'aime faire glisser les e-mails de la liste vers les dossiers, c'est rapide et facile. Récemment, les tableaux Gmelius et les Conversations Partagées sont apparus... Lire la suite

I didn't find a way to add the Instagram channel directly, but I saw that some providers offer that service.

J'ai essayé d'ajouter Grammarly à Front dans le passé sans succès.

Hubspot has some automation capabilities, but I've yet to see its full utility.

We want to share our access to a client that does not need to see our other clients.

How many employess are you?

How many employees are there in Zendesk worldwide and how many in the EU

How new is this system?

When I assign a ticket to myself it moves it to another inbox and it didn't do this before the new update. Is there a way for me to go back to the old format?

I have used ZD for a couple years but I feel like I don't know all of the ways that I could be taking advantage of ZD. I would like to learn more about the reports, the administration tools, and all the ways that I can really use ZD as a power user.

My time is valuable and offering a $25 incentive to review but then wasting an hour of my time is incredibly disrespectful.

Parfois, il vaudrait mieux si nous pouvions changer les cartes pour une visualisation plus facile.

I would like to have a duplicate account to separate teams

https://kbhgames.com/ https://kbhgames.com/

I would like to quickly create a contact list to send bulk messages.

iwish you guys to add the extension for multiple browsers including firefox

Je pense qu'une intégration de chat en direct serait excellente pour la plupart des entreprises car elle permet de résoudre le problème plus rapidement, sans compter que la plupart des gens n'ont pas le temps d'envoyer un e-mail ou d'appeler l'entreprise.

It would be fantastic to have more flexible logic/rules regarding sending CSAT surveys. Being able to send CSAT surveys on X% of tickets would be fantastic.

How do I quickly move from one ticket form to 4? What steps should I consider in this implementation?

Sometimes server goes down and the platform doesn't work.

I would like to avoid spam reports by sending my campaigns at different times of the day so that my contacts do not report me as spam, how can I do this?

Sometimes we can get locked out of our Zendesk, such as password issues or connection fail issues. There are times when our tickets don't update in real-time and it becomes glitchy. The response time on these issues can take days to fix and leave us behind on tickets. How can we get these issues... Lire la suite

J'aimerais entendre parler de quelques applications secondaires vraiment bonnes qui sont très utiles pour d'autres organisations et que nous pourrions envisager d'acheter si elles sont d'une grande aide. Je me suis toujours demandé ce que les autres utilisent pour rendre leur vie plus facile.

Hopefully Youtube and Instagram is available in Zendesk And, hopefully when we response comments in FB, our response is threaded under user comments.

Je voudrais intégrer Zendesk de manière à ce que pour chaque utilisateur créé, j'aie un nouvel utilisateur dans Zendesk.

Limitation in explore

I would like to move or delete multiple emails at once but I do not know how to select more than one email at a time

In most of e-mails I sent I need to attach a link to a document, or my colleagues attach the link. For example, when I see e-mail with a link to a document, I cannot click it open.

My question will be related in the future that we may have with this application; to have calls or videos in this application, this would be great because that way we would not have to use our phones if not in the same application we would do everything necessary to work

rules to add a folder

Lorsque dans le chat Zendesk vous recevez une alarme audio mais que cette fonctionnalité n'est pas présente dans l'agent Zendesk

Nous avons actuellement des milliers de clients et nous pourrions envisager de mettre en œuvre ou de déployer les outils de chat pour certaines demandes. Devons-nous l'offrir d'abord à un nombre limité de clients, ou quelle stratégie considérez-vous comme la meilleure pour l'essayer ?

Looking to get continued education about the product as our teams grow, we want to keep using it long term!

Setting rules

I need to know how to update to the latest updates.

I don't have any questions right now. I will contact gmelius support if i have any questions or if i need help with anything.

La question est simple : Fondamentalement, comment cela a-t-il aidé votre organisation sur différents aspects.