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By Netigate
How would you rate your experience with Lumoa?
Net Promoter Score (NPS)
Calculates net promoter score (NPS) using customer feedback data.
Customer Satisfaction (CSAT) Score
Calculates customer satisfaction (CSAT) score using customer feedback data.
Customer Effort Score (CES)
Calculates customer effort score (CES) using customer feedback data.
Gamification
Provides gamification tools to incentivize employees to leverage customer feedback insights.
Stakeholder Management
Provides insight concerning engagement with various stakeholders in regards to customer feedback and experience.
Multilanguage Support
Allow users to create surveys and repond to customer feedback in a variety of languages.
Multiple Branding Support
Allows users to deploy surveys and intake feedback data for multiple brands.
Vertical-specific Solutions
Vendor provides industry- or role-specific experience management solutions.
Pre-Built Parameterization
11 reviewers of Lumoa have provided feedback on this feature.
Allow capabilities to be customized (key-phrase, topics, sentiment, named entity) by adding keywords or exceptions.
Custom Extension
As reported in 11 Lumoa reviews.
Allow user to add custom functions to Analysis capabilities
Compositionality
User created models can be used as features/pre-built in other models
Tagging
17 reviewers of Lumoa have provided feedback on this feature.
Tag content to organize and assign to specific departments or categories
Segmentation
Based on 18 Lumoa reviews.
Break down a population of users by demographics, sequence actions, time, and able to build custom segments.
Custom Reports and Dashboards
Based on 21 Lumoa reviews.
Allows users to easily build customized reports and dashboards.
Thematic Analysis
As reported in 18 Lumoa reviews.
Identifies key phrases, themes, and patterns within a given text
Sentiment Analysis
Based on 20 Lumoa reviews.
Outputs the sentiment (positive or negative) of a given text
NPS/CSAT Scoring
This feature was mentioned in 19 Lumoa reviews.
Measures and reports on NPS, CSAT, or other metrics over time
Online Reviews
This feature was mentioned in 16 Lumoa reviews.
Analyzes feedback from online reviews
Surveys
19 reviewers of Lumoa have provided feedback on this feature.
Analyzes feedback from surveys through built-in survey features or integrations with survey tools
Social Media
Based on 17 Lumoa reviews.
Analyzes customer feedback from social media
Customer Service Channels
This feature was mentioned in 17 Lumoa reviews.
Analyzes feedback sourced from integrations with customer service tools, such as help desks and live chat
Integration
12 reviewers of Lumoa have provided feedback on this feature.
Provides the ability to import data from a variety of sources and in multiple data formats.
Maintenance
Based on 11 Lumoa reviews.
Consistently maintains, updates, and tests data sources to ensure quality.
No-Code
Allows users to analyze data easily without the need to code.
Security
Ensures privacy and security of customer data.
Data Visualization
This feature was mentioned in 13 Lumoa reviews.
Visualizes text data through charts and graphs.
Automation
13 reviewers of Lumoa have provided feedback on this feature.
Automates back-end technical manual processes.
Named entity recognition
As reported in 10 Lumoa reviews.
Identifies entities such as organization, person name, location, etc
Keyphrase Extraction
Extracts keyphrases to determine patterns and themes within text.
Topic Analysis
This feature was mentioned in 11 Lumoa reviews.
Automatically identifies and organizes text based on topic or subject matter.
Based on 12 Lumoa reviews.
Utilizes sentiment analysis to capture user feedback.
Language Identification
As reported in 13 Lumoa reviews.
Identifies the language in which text was written in.
Syntax/Part of Speech Parsing
Provides the ability to identify syntax and parts of speech.
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
This feature was mentioned in 12 Lumoa reviews.
Condenses long documents or text into a brief summary.
This feature was mentioned in 18 Lumoa reviews.
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
