Support used to feel like a real safety net for me, especially when I hit confusing parts of the product. Lately it has felt harder to get quick, clear answers. Response times can drag, the chatbot sometimes gives different answers to the same question, and I have even seen chat and login errors... Mehr erfahren
In my environment, Drata sometimes feels like it wants to drive our program rather than support how we already work. Default policy guidance leans toward more controls and text than our auditors actually expect, and some auto tests are hard coded to values that do not match our existing risk... Mehr erfahren
A big reason I chose Drata was to get away from spreadsheets and screenshots. In practice, I still end up back in manual mode when an integration is missing, very limited, or suddenly needs reauthentication. Some controls cannot be automated at all for our niche tools, and certain monitors feel... Mehr erfahren
Even after using Drata for a while, I still catch myself clicking around trying to figure out which tasks are actually blocked and which controls tie to which pieces of evidence. When someone from our exec team asks, “What is left to get us ready for audit,” I sometimes need 10–15 minutes just... Mehr erfahren
As a long‑time Drata user, I still remember how much time I lost in the first few weeks just trying to understand what actually mattered for our audits. The templates and default policies felt like “everything plus the kitchen sink,” so I kept stopping work to ask myself what was truly required... Mehr erfahren
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