Artikel, Glossarbegriffe, Diskussionen, und Berichte, um Ihr Wissen über Chatbots-Software zu erweitern
Ressourcenseiten sind darauf ausgelegt, Ihnen einen Querschnitt der Informationen zu bieten, die wir zu spezifischen Kategorien haben. Sie finden Artikel von unseren Experten, Funktionsdefinitionen, Diskussionen von Benutzern wie Ihnen, und Berichte aus Branchendaten.
Da Unternehmen zunehmend vertrauter mit der Nutzung von Chatbots auf ihren Websites werden, könnten selbst diejenigen ohne interne Entwickler den Trend übernehmen wollen.
Mit der Beliebtheit des Online-Shoppings und dem stetigen Wachstum des E-Commerce-Marktes steigt die Nachfrage nach Kundenservicemitarbeitern (CSRs), die sich um Kundenanliegen kümmern, kontinuierlich.
Human-in-the-loop (HITL) ist ein KI-Ansatz, bei dem Menschen direktes Feedback geben, um die Genauigkeit des Modells, die Aufsicht und die Entscheidungsfindung zu verbessern.
Lemmatisierung reduziert Wörter auf ihre Grundbedeutung oder ihr Lemma. Lernen Sie, wie sich diese Technik vom Stemming unterscheidet, welche Vorteile sie bietet und wann sie richtig eingesetzt wird.
Ein virtueller Assistent ist eine Software oder ein menschlicher Agent, der verschiedene Aufgaben als Reaktion auf Benutzereingaben ausführt. Lernen Sie die Arten und Vorteile eines solchen Assistenten kennen.
Das Self-Service-Portal ist ein Online-Ressourcenzentrum, das Besucher nutzen, um Probleme ohne einen Kundenservice-Mitarbeiter zu lösen. Erfahren Sie mehr über seine Vorteile.
GPT-3 ermöglicht es Unternehmen, ihre Prozesse zu automatisieren. Erfahren Sie mehr über die Einsatzmöglichkeiten von GPT-3, wie es funktioniert, seine Best Practices und seine Vorteile.
Das Kundenerlebnis (CX) ist der Gesamteindruck eines Käufers von seinen Interaktionen mit einem Unternehmen. Erfahren Sie mehr über Möglichkeiten zur Messung und Verbesserung des CX.
Chatbots automatisieren Aufgaben und ahmen Gespräche ohne menschliches Eingreifen nach. Lesen Sie die verschiedenen Typen und wie man ein großartiges Kundenerlebnis schafft.
Live-Chat ist ein Website-Tool, das es Kunden ermöglicht, in Echtzeit mit dem Unternehmen zu chatten. Erfahren Sie mehr über Live-Chat, seine gängigen Funktionen und Vorteile.
Was ist Live-Support und warum ist er als Softwarefunktion wichtig? Unser G2-Leitfaden kann Ihnen helfen, Live-Support und beliebte Software mit Live-Support-Funktionen zu verstehen.
Ich versuche, einige E-Mails und Chat-Nachrichten an eine Liste von Benutzern zu senden, aber sie haben keine gemeinsamen Variablen. Daher wollte ich ihre E-Mail-Adressen hochladen oder vervollständigen und sie in einem einzigen ausgehenden Chat/E-Mail senden. Wie kann ich das machen?
Hallo Gabriella - Entschuldigung für die Verzögerung bei der Rückmeldung! Nur für den Fall, dass du es noch nicht herausgefunden hast, dachte ich, ich führe dich durch den Prozess.
Der beste Weg, dies zu tun, ist, eine Gruppe in großen Mengen zu taggen und dann in deinen Eintrittsregeln für deine E-Mail- und Chat-Nachrichten "Tag ist X" auszuwählen. X ist, wie auch immer du diese Gruppe nennen möchtest, wenn du sie taggst.
Wie taggt man in großen Mengen?
Zuerst benötigst du eine Liste der Personen, die du möchtest, mit ihren E-Mails und Benutzer-IDs und speicherst diese als CSV, lösche alle anderen Informationen in der Liste, die du möglicherweise hast.
Innerhalb deines Intercom-Arbeitsbereichs:
- Gehe zum Abschnitt "Kontakte"
- Klicke auf "Neue Benutzer oder Leads" - blauer Button in der oberen rechten Ecke
- Wähle "Personen importieren"
- Wähle im Pop-up "CSV"
- Lade deine CSV hoch
- Wähle die Spalte, die die E-Mails der Kontakte widerspiegelt
- Wähle die Spalte, die die Benutzer-IDs der Kontakte widerspiegelt
- Dies bringt dich zum Tag-Bereich - hier wählst du "Weiteres Tag hinzufügen"
- Hinweis: Es gibt hier bereits ein Tag, aber denke immer daran, dein neues Tag ebenfalls hinzuzufügen
- Gib den Namen ein, den du dem Tag geben möchtest, z.B. "E-Mail & Chat-Nachricht 30.09"
- Wähle "Neues Tag erstellen: E-Mail & Chat-Nachricht 30.09"
- Klicke auf Speichern
- Klicke auf "Benutzer importieren" in der oberen rechten Ecke
Du erhältst dann eine E-Mail, die besagt, dass dieser Upload abgeschlossen ist, aber es dauert normalerweise nicht lange, abhängig von der Größe der Liste.
Du kannst dann dieses Tag in "Zielgruppenregeln" entweder innerhalb von Serien oder einzelnen ausgehenden Nachrichten eingeben.
Hoffentlich hilft das!
Eabha (Kundenengagement)
Beantwortet: Eabha O'Sullivan am September 30, 2021
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