Best ServiceNow Marketplace Apps - Page 16

Blazent Data Quality Management

Blazent's Data Quality Management for ServiceNow is a comprehensive solution designed to enhance the accuracy and completeness of Configuration Management Databases (CMDBs within ServiceNow environments. By automating data collection, validation, and reconciliation processes, it ensures that IT organizations maintain a reliable and up-to-date CMDB, which is crucial for effective service management and operational efficiency. Key Features and Functionality: - Automated Data Integration: Seamlessly aggregates data from over 230 sources, including IT network and systems management platforms, discovery tools, and asset management repositories, to populate and maintain the CMDB. - Continuous Data Validation: Regularly audits the CMDB to identify and resolve data conflicts, missing values, and inaccuracies, ensuring the database remains current and precise. - Advanced Analytics Dashboards: Provides intuitive dashboards that offer insights into data quality metrics, enabling quick identification of issues and facilitating informed decision-making. - Closed-Loop Workflow Integration: Integrates with ServiceNow workflows to allow immediate action on identified data issues, streamlining incident and change management processes. Primary Value and Problem Solved: Blazent's solution addresses the common challenge of maintaining an accurate and complete CMDB, which is essential for effective IT service management. By automating data quality processes, it reduces manual effort, minimizes errors, and enhances the reliability of IT data. This leads to faster incident resolution, improved change management, and better resource utilization, ultimately enabling organizations to deliver higher service levels and achieve greater operational agility.

BreachAlert

BreachAlert is a comprehensive cybersecurity solution designed to monitor and protect sensitive data across various digital platforms, including the surface, deep, and dark web. By continuously scanning these areas, BreachAlert provides real-time alerts when an organization's critical information appears in unauthorized locations, enabling swift response to potential data breaches. Key Features and Functionality: - Continuous Monitoring: Operates 24/7 to detect leaks of sensitive data across the entire digital landscape. - Real-Time Alerts: Notifies organizations immediately upon detection of data exposure, facilitating prompt action. - User-Defined Keywords and Data Patterns: Allows customization of monitoring parameters to focus on specific data types or keywords relevant to the organization. - Integration Capabilities: Seamlessly integrates with existing security infrastructures, enhancing overall cybersecurity posture. Primary Value and Problem Solved: BreachAlert addresses the critical need for organizations to proactively monitor and protect their sensitive data beyond traditional network perimeters. By identifying and alerting on data exposures in real-time, it enables businesses to mitigate risks associated with data breaches, safeguard intellectual property, and maintain compliance with regulatory requirements. This proactive approach ensures that organizations can respond swiftly to potential threats, minimizing potential damage and reinforcing trust with customers and stakeholders.

BuildOn Claims

BuildOn Claims manages the complete claims lifecycle, and centralizes case/occurrence and claims content, communication, and provides real-time visibility and transparency to the claims team.

CareAR

With CareAR, you can achieve faster issue resolution, reduce dispatches, and improve customer satisfaction scores. Our Service Experience Management (SXM) Platform provides remote AR support and self-guided instructions to customers and service management teams, greatly enhancing the experience of customers, employees, and field staff. Benefits: • Faster Time to Resolution: Gain instant visual context – spend time solving the problem versus assessing the situation • Higher First Time Fix Rates: Get faster resolution powered by the annotation toolbox • Deflect Costly Dispatches: Increase remote resolutions and decrease unneeded dispatches through visual assistance and guidance • Knowledge Transfer: Reduce your skills gap and make experts more accessible to more junior field resources or contractors • Customer Experience: Raise customer satisfaction and NPS through unmatched quality, service, and capabilities • Lower your carbon footprint: Eliminate or reduce truck rolls to achieve issue resolution while lowering your carbon footprint and saving money • Self-solve Experiences: Boost self-solve effectiveness for customers and employees with step-by-step AR visual direction within each user’s device. CareAR Assist is the ultimate tool for service management teams looking to provide faster, more effective problem resolution, reduce downtime, and substantially save on travel and transport costs. CareAR Instruct provides detailed step-by-step instructions for customers and technicians, empowering them to self-solve issues leading to improved first-time fix rate, reduced customer service calls, and increased procedure compliance. CareAR Experience build enables any business user to create immersive AR and AI powered digital work instructions through a no-code point and click interface. Key Features • Multiparty Collaboration: Collaborate with as many team members as you like in real-time to solve issues remotely, using high-definition live video feeds. • AR Annotation Tools: Use CareAR's industry-leading AR annotation toolbox to annotate live video feeds and shared images, providing detailed visual guidance to quickly resolve problems. • Self-Solve Instructions: Deliver rich self-guided step-by-step instructions to guide customers and technicians through setup procedures, routine maintenance, troubleshooting guides, and repairs. • Experience Builder: Rapidly create experiences containing with the no-code point-and-click Experience Builder. Use 3D content, video, images, and text for easy-to-follow instructions to empower customer and technician self-service. • Integrated Search: Improve user access to information by providing search functionality directly within a self-solve experience. • Visual Verification: Use AI-powered object and state detection with image recognition to drive procedural compliance and ensure tasks are completed correctly and safely. • Instant Knowledge Sharing: Publish digital work instructions instantly and easily accessible via link, QR code, or via CareAR mobile app. • Rich Analytics and Dashboards: Get deeper insights into how teams are resolving field issues using CareAR's detailed dashboards and analytics, available to administrators, managers, and team leaders. • Surveys: Use CareAR's survey builder to instrument key performance indicators that matter to your organization and collect structured feedback from customers and technicians for rapid iteration. • True ROI: Leverage the data made available by CareAR to determine the return on investment in terms of improved performance, increased dispatch deflection, reduced resolution times, reduced truck rolls/onsite visits, and improved first-time fix rates. • ServiceNow: CareAR for ServiceNow is compatible with ServiceNow CSM, FSM and ITSM • Salesforce: CareAR for Salesforce is compatible with CareAR into Salesforce Service Cloud and Field Service Management • API: Integrate CareAR into your own customer service or field service management application easily via web API To learn more visit https://carear.com

Cask HealthBook

Enables Government and Healthcare organizations to rapidly book and manage appointments

Centralized File Service Management

The Centralized File Service Management application is designed to streamline and automate file service operations within the ServiceNow platform. By integrating file management tasks into a unified interface, it enhances operational efficiency and reduces manual workload for IT teams. Key Features and Functionality: - Unified File Management: Consolidates file service operations, allowing for centralized control and oversight. - Automated Workflows: Automates routine file management tasks, minimizing manual intervention and potential errors. - Seamless Integration: Integrates with existing ServiceNow modules, ensuring a cohesive user experience. - Real-Time Monitoring: Provides real-time insights into file service activities, enabling proactive management and quick issue resolution. Primary Value and User Benefits: The Centralized File Service Management application addresses the challenges of fragmented file service operations by offering a unified solution within the ServiceNow ecosystem. Users benefit from increased operational efficiency, reduced manual workload, and enhanced visibility into file service activities. This leads to improved service delivery, faster response times, and a more streamlined IT environment.

Cipherise

Cipherise was an innovative authentication solution designed to eliminate the need for traditional passwords by implementing a unique bi-directional, passwordless authentication method. This approach established a secure digital relationship between users and systems, enhancing security and user experience. Key Features and Functionality: - Bi-Directional Authentication: Ensures both parties in a digital interaction can verify each other's identity, reducing the risk of unauthorized access. - Passwordless Access: Eliminates the need for users to remember and manage passwords, streamlining the login process. - Multi-Factor Authentication (MFA): Utilizes multiple verification factors, including biometrics and smart devices, to enhance security. - Single Sign-On (SSO): Allows users to access multiple applications with a single set of credentials, improving efficiency. - Cross-Platform Compatibility: Compatible with various operating systems, including iOS, Android, Windows, macOS, and Unix. Primary Value and User Solutions: Cipherise addressed common security challenges by providing a seamless, secure authentication process that eliminated password-related vulnerabilities. Its bi-directional authentication ensured mutual verification, reducing the risk of phishing and unauthorized access. By integrating MFA and SSO, Cipherise enhanced security while simplifying the user experience, making it an ideal solution for organizations seeking robust and user-friendly authentication methods. Please note that as of November 15, 2023, Cipherise Pty Limited entered liquidation, and the product may no longer be available or supported.

Cloud Automation Framework

The Cloud Automation Framework is a certified scoped application that seamlessly integrates ServiceNow's digital workflow management and automation capabilities with VMware's Aria Suite . This integration encompasses VMware components such as vRealize Automation versions 7.X and 8.X, vRealize Orchestrator , vCenter, vRealize Operations , NSX-T, and Horizon. By centralizing data within ServiceNow, the framework enhances automation, visibility, and operational intelligence across cloud environments. Key Features and Functionality: - CMDB Data Synchronization: Ensures accurate and up-to-date configuration management database information by synchronizing data between ServiceNow and VMware environments. - Out-of-the-Box Integrations: Provides ready-made integrations with VMware vRealize Automation and vCenter, facilitating streamlined operations. - Service Catalog Integration: Enables users to request and manage vRA services directly through the ServiceNow Service Catalog, simplifying service provisioning. - Automated Incident Management: Automatically detects issues within the environment, triggers incidents, and assigns them to appropriate support groups, ensuring prompt resolution. - Error Detection and Analysis: Identifies and analyzes errors encountered during automated processes, allowing for proactive problem management. Primary Value and User Solutions: The Cloud Automation Framework addresses the complexities of managing multi-cloud infrastructures by providing a unified platform that integrates ServiceNow's workflow capabilities with VMware's cloud management tools. This integration offers several benefits: - Enhanced Automation: Automates routine tasks and workflows, reducing manual intervention and increasing operational efficiency. - Improved Visibility: Centralizes data within ServiceNow, offering a comprehensive view of cloud resources and their statuses. - Operational Intelligence: Provides insights into cloud operations, enabling informed decision-making and proactive management. - Streamlined Service Management: Integrates with the ServiceNow Service Catalog, allowing users to request and manage cloud services effortlessly. By leveraging this framework, organizations can achieve a more cohesive and efficient cloud management strategy, aligning IT operations with business objectives and enhancing overall service delivery.

Cloudwave Assessment Tool

The Cloudwave Assessment Tool is a digital accelerator designed to enhance an organization's Configuration Management Database (CMDB by integrating a unique, survey-based process and an intelligent categorization engine. This integration enables businesses to rapidly assess their application portfolios, facilitating informed decisions regarding cloud migration and other IT transformation initiatives. By providing insights into the business value of each application, Cloudwave helps organizations prioritize which applications to migrate, retain, or retire, thereby streamlining the assessment phase of large-scale IT change programs. Key Features and Functionality: - Enterprise Scalability: Capable of handling thousands of applications and tens of thousands of users, ensuring suitability for large organizations. - Contextual Analysis: Consolidates multiple data streams and considers various contextual factors to identify trends, themes, and anomalies within the application portfolio. - Customizable Surveys: Offers pre-built questionnaires for cloud, container, or database migration assessments, with the flexibility for users to create their own tailored surveys. - Deployment Flexibility: Can be deployed on the organization's own ServiceNow instance or hosted on GlobalLogic’s cloud platform, providing adaptability to different IT environments. Primary Value and Problem Solved: The Cloudwave Assessment Tool addresses the challenges associated with assessing application portfolios during IT transformation programs, such as cloud migrations. Traditional CMDBs often lack the necessary contextual information for informed decision-making, and engaging application owners can be time-consuming, leading to project delays and budget overruns. By augmenting the CMDB with a survey-based process and intelligent categorization, Cloudwave accelerates the assessment phase, reduces costs, and provides actionable insights. This enables organizations to establish a baseline, identify quick wins, and make strategic decisions with minimal expenditure, ultimately optimizing the efficiency and effectiveness of their IT change initiatives.

Command Centre Server

The Command Centre server works in conjunction with the Command Centre clients to aggregate data, metrics and KPI from the remote instances, providing the consolidate views and capabilities.

Consent Management Centre by Wrangu

The Consent Management Centre by Wrangu is a comprehensive platform designed to streamline the creation, distribution, and monitoring of consent and privacy notices, as well as individual data subject consents. It offers an intuitive interface that simplifies the management of data privacy processes, ensuring organizations can efficiently handle consent-related tasks. Built on the ServiceNow platform, it seamlessly integrates with existing systems, providing a centralized solution for consent management. Key Features and Functionality: - Template-Based Notices: Utilize reusable templates to create consistent and up-to-date consent and privacy notices. - Version Tracking: Monitor and manage user preferences in relation to specific versions of notices. - ServiceNow Integration: Leverage the robust capabilities of the ServiceNow platform for enhanced data management and integration. - User-Friendly Interface: Access an intuitive platform that simplifies the management of data privacy processes. Primary Value and User Solutions: The Consent Management Centre addresses the complexities of data privacy compliance by providing a centralized, efficient, and user-friendly solution. It enables organizations to maintain up-to-date consent records, ensure compliance with various data protection regulations, and build trust with their users by transparently managing consent and privacy notices.

CourseLoop

CourseLoop: Curriculum Management for student success. Student attraction and success begins with robust curriculum management – the process of designing, approving, implementing and delivering the taught curriculum. While curriculum management is at the heart of universities’ missions, many institutions rely on manual processes and outdated technology to support this critical activity. This makes for inefficient use of valuable staff time, a diminished student experience, and a lack of market competitiveness. CourseLoop is purpose-built with universities, for universities, and is your solution to design and offer a contemporary curriculum, ensuring your students are ready to meet the challenges of tomorrow. With CourseLoop, universities gain well-designed curriculum, efficient governance supported by data drawn from a definitive source of truth, and the seamless publication of engaging information to students. CourseLoop is designed and developed by CourseLoop Pty. Ltd. (formerly known as Factor5 Software Pty. Ltd.).

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Crossfuze System Health

This innovative, first-of-its-kind app will automatically run dozens of quality-assurance tests against your code, settings, and configurations.

Data Content Manager

Design, Audit, and Enforce any Data Model in ServiceNow ServiceNow is a great platform. However, to get the full benefits, the data within needs to be of high quality. Perceived problems with ServiceNow are often issues with data, not the platform itself. Data Content Manager is a ServiceNow certified add-on that enforces your data models and helps maintain and improve your data quality. It can increase the effectiveness and automation of your workflows while reducing unnecessary manual work and costly errors. Data Content Manager works on any data, from CMDB to your Custom Tables. It is easy to set up, and you can get results in hours – not weeks or months. Some typical use cases for Data Content Manager include: - Accelerating CSDM implementation & Improving CMDB Reliability - Establishing Data Ownership - Validating Responsible Persons - Increasing Asset Management Reliability - Improving Integration Data Quality - Improving Incident Management throughput No development, customization, or scripting is needed to get results. All tools are visual and intuitive and do not require elevated user rights or in-depth ServiceNow knowledge. Data Content Manager turns your data quality management on the platform from a chain of data improvement projects into a systematic process with built-in KPIs. More information available at https://datacontentmanager.com.

Deloitte Financial Services Operational Continuity

Financial Services Companies face many challenges. Regulators insist on resilience and increased capital. Disruptors deploy efficient technologies that improve Customer experience.