Best Remote Support Software - Page 12

Walkie Desk

Walkie Desk is remote desktop and remote support software for IT technicians, MSPs and companies. Technicians connect from the browser (Chrome, Edge, Firefox, Safari), even from a phone or tablet, with nothing to install on their own computer. The PCs to be reached run the Walkie Desk host for Windows 10/11 and Windows Server 2022/2025, with Mac (Apple silicon) and Linux in beta, for unattended access. For ad-hoc support the customer runs QuickSupport, which needs no installation and no account. During a session technicians can transfer files and folders in both directions, chat with the person at the PC, record the session locally, use multiple monitors and share the clipboard. Licensing is per seat: one connected technician with up to 3 PCs open at once, with unlimited PCs and unlimited registered technicians. Sessions are end-to-end encrypted with parameters signed by the devices, a second factor (TOTP, security key or passkey) is mandatory for everyone, and servers are in Italy with data kept in the EU. The person at the PC always sees who is connected and can end the session. A free Personal plan is available for non-commercial use.

WiseMo Remote Desktop

Full remote control support of Windows, macOS, iOS, Android and Windows Mobile/CE. The features includes Remote Desktop control, File transfer, Chat, Hardware and Software Inventory and much more. With the unique Device Access Control feature you can centrally control access validation (authentication) and access role (authorization) for user access to your devices. Our best security advice is never to use shared passwords or having accounts for users that no longer should have access. WiseMo takes security very seriously with the highest standards of encryption, logging and multifactor based authentication and authorization.

WollConnect

WollConnect is a remote support and system management platform designed for IT service providers, managed service providers, administrators, and businesses that need to securely manage and support remote devices. The platform combines remote desktop access with centralized device and customer management. Technicians can manage endpoints, start attended or unattended support sessions, transfer files, organize devices by customer, and control user and technician permissions from a central management portal. WollConnect is available as both a cloud-hosted service and an on-premises deployment, giving organizations the flexibility to choose the operating model that best fits their security, compliance, and infrastructure requirements. Key capabilities include: • Attended and unattended remote access • Centralized device and customer management • Technician, user, and permission management • Secure remote sessions • File transfer • Multi-tenant management for IT service providers • Web-based administration portal • Cloud and on-premises deployment options • Session and license management • Centralized endpoint administration WollConnect is built with a strong focus on security, transparent administration, and practical workflows for professional IT support environments.

WorkHub Tasks

WorkHub Tasks is an AI-powered task management platform designed to simplify workflow and encourage collaboration across the entire organization. This comprehensive tool provides extensive user roles and rights to ensure data privacy while streamlining the ticket creation process from email, web, and other channels. Additionally, its integrated escalation management helps ensure tasks are completed in an accurate and timely manner. To further expedite processes, WorkHub Tasks also offers digital signature capabilities to sign contracts quickly and affordably. WorkHub Tasks is the ultimate solution that helps save time and provide the best possible customer care.

Average Rating: 5.0/5.0

Total Reviews: 28

XEOX

Zoho Directory

Zoho Directory is a unified workforce identity and access management (IAM) solution that helps businesses of all sizes centrally manage user identities, application access, connected devices, and networks — all from a single console, on the cloud. Whether your organization runs entirely on cloud apps or still relies on on-premises directories, Zoho Directory unifies identity management across both worlds. With Directory Stores, you can sync existing identities from legacy systems and extend access controls to over 500 pre-integrated cloud applications, plus any custom or in-house apps your business depends on. Designed to reduce IT overhead while strengthening security, Zoho Directory gives admins the tools to automate the full employee lifecycle — from day-one provisioning to offboarding — and gives employees a frictionless, secure login experience across every app and device they use. Key features Single Sign-On (SSO): One secure password for Zoho apps, third-party SaaS, and custom business apps — eliminating password fatigue and reducing reset requests. Directory Stores: Import and sync identities from existing directories (like Active Directory) and manage cloud and on-prem users from one place. User Provisioning & Lifecycle Management: Automate app access from day one, update permissions as roles change, and instantly revoke access when employees leave. Device Authentication: Enroll and manage Linux, Mac, and Windows devices, reset passwords, and reassign systems directly from the admin console. Conditional Access: Set context-aware login policies based on location, time, IP, and device and deny, allow, or allow access only after MFA verification from Zoho Directory. Multi-Factor Authentication (MFA): Add an extra layer of verification to employee logins with OTPs, push notifications, biometrics, and passwordless methods via Zoho OneAuth. Routing Policies: Choose how employees verify their first factor — password, passwordless, social sign-in, or external identity providers. Cloud RADIUS : Set up enterprise Wi-Fi network authentication and ensure access is granted only to verified users. Cloud LDAP: Authenticate LDAP-based resources, including legacy applications, printers, and Wi-Fi networks and VPNs, using a cloud-hosted LDAP service, eliminating the need to maintain on-premises LDAP infrastructure. Smart Groups: Automate group assignment to user groups by department, role, or attribute so access scales seamlessly as your team grows. Anomaly Detection: Flag unusual login behavior such as access from unexpected locations or time zones, before it becomes a breach. Audit Logs: Maintain a detailed history of every admin action, with full traceability for security investigations and audits. Bring Your Own Key (BYOK): Encrypt organizational data with your own key from an external key manager, for full control over data security. Compliance: Built to support HIPAA, SOC 2, and ISO 27001 requirements, with reports that simplify audit preparation. With Zoho Directory, IT teams get automation and centralized control, employees get a seamless login experience, and business leaders get a complete view of workforce identity — all in one secure platform.

Average Rating: 4.0/5.0

Total Reviews: 2