# Best Patient Identity Resolution Software - Page 3 *By [Emma Stein](https://research.g2.com/insights/author/emma-stein)* Patient identity resolution software—also referred to as healthcare identity resolution, enterprise master patient index (EMPI), or patient identity management software—facilitates the creation of a single, holistic record view of each patient. Hospital or clinic staff and health care administrators can use patient identity resolution software to deduplicate medical records, minimize errors in patient records, and improve clinical processes. The software pulls patient information from electronic health records (EHRs), hospital systems, pharmacies, and other consumer data sources to coordinate patient data across the health care ecosystem. Patient identity resolution software enables care providers to consolidate patient data that had been historically fragmented across differing systems, facilities, and operations. There are slight differences between patient identity resolution and [provider data management software](https://www.g2.com/categories/provider-data-management-pdm). Though both systems mine databases to ensure accuracy and updated records, while simultaneously mitigating compliance risks, the latter is focused on qualifying providers, not aggregating and verifying patient information. Additionally, some [identity verification software](https://www.g2.com/categories/identity-verification) and [identity resolution software](https://www.g2.com/categories/identity-resolution) vendors do offer a health care-specific solution; however, these solutions must not be customer-facing and they must be able to evaluate and resolve the patient information found health care-related databases to be included in the Patient Identity Resolution category. To qualify for inclusion in the Patient Identity Resolution category, a product must: - Mine, evaluate, and identify the attribute information that resides in the databases of health care (and related) organizations - Leverage machine learning, fuzzy matching, or other rules-based technology to automate the assessing and performing of identity resolution - Comply with industry regulation like HIPAA ## How Many Patient Identity Resolution Software Products Does G2 Track? **Total Products under this Category:** 31 ### Category Stats (Jul 2026) - **Average Rating**: 4.32/5 The average rating of products in this category, based on all submitted ratings *Last updated: July 18, 2026* ## How Does G2 Rank Patient Identity Resolution Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 0+ Authentic Reviews - 31+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Patient Identity Resolution Software Is Best for Your Use Case? - **Best Free Software:** [OptimalCloud](https://www.g2.com/products/optimalcloud/reviews) --- **Sponsored** ### Social Intents Social Intents is a Live Chat and AI Chatbot platform designed to enhance communication between businesses and their website visitors. This solution enables teams to manage website chats directly from popular business collaboration tools such as Microsoft Teams, Slack, Google Chat, Zoom, and Webex. By integrating live chat and AI chatbots into platforms that organizations already utilize, Social Intents eliminates the need for context switching, allowing for a more efficient and cohesive communication experience. Primarily targeted at customer service and sales teams, Social Intents is ideal for organizations looking to improve their online engagement without the complications of adopting additional messaging tools. The platform is particularly beneficial for businesses that handle a high volume of inquiries and require a seamless way to interact with customers across various channels. By providing a unified communication solution, Social Intents helps companies streamline their customer interactions and enhance overall service quality. Users can engage visitors through a web chat widget and popular messaging platforms like WhatsApp, Facebook Messenger, and SMS, ensuring that customers can reach out through their preferred method. This flexibility in communication channels caters to diverse customer preferences, making it easier for businesses to connect with their audience. The ability to meet customers where they are enhances engagement and fosters a more responsive customer service environment. One of the standout features of Social Intents is its capability to build AI chatbots powered by OpenAI's ChatGPT. Users can train these chatbots with their website content in just one click, allowing for quick deployment and immediate assistance for common inquiries. This feature not only enhances response times but also ensures that customers receive accurate information. When more complex issues arise, the platform allows for seamless escalation to human agents, ensuring that customers receive the support they need without delay. The integration of AI chatbots with live chat capabilities offers significant benefits to organizations. By automating responses to frequently asked questions, businesses can free up their human agents to focus on more intricate customer interactions. This dual approach not only improves operational efficiency but also enhances customer satisfaction by providing timely and relevant support. Social Intents distinguishes itself in its category by combining the power of AI with the personal touch of human interaction, creating a balanced and effective customer service solution. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2331&secure%5Bchosen_at%5D=2026-07-19T14%3A19%3A31Z&secure%5Bdisplayable_resource_id%5D=191&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=84670&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=84670&secure%5Bresource_id%5D=2331&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fpatient-identity-resolution%3Fpage%3D2&secure%5Btoken%5D=242e213d05a3da445f355043044984603322c05033274a820a84f96c36880290&secure%5Burl%5D=https%3A%2F%2Fsocialintents.com%2Fsignup.do%3Futm_campaign%3Dg2%26utm_content%3Dfree-trial%26utm_medium%3Dg2%26utm_source%3Dmyg2&secure%5Burl_type%5D=free_trial) --- ## What Is Patient Identity Resolution Software? [Health Care Software](https://www.g2.com/categories/health-care)