Other B2B Services Providers Resources
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Other B2B Services Providers Discussions
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Question on: IBM Workplace Support Services with Watson
What are the efficiency gains with using Watson?Efficiency Areas
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WSS with Watson can build on top of the efficiencies of existing foundational services (i.e., automated password reset) and has the potential of producing approximately an additional 8% to 15% annually.
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Question on: IBM Workplace Support Services with Watson
What is the definition of a good client for Watson?Client Criteria
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WSS with Watson will transform how service and support is delivered. To support this transformation certain capabilities will need to be implemented within the client's Service Desk environment. Those clients that have these features in place will be better positioned to see the benefits from WSS with Watson sooner:
- End user/Agent Chat tool installed and in use (such as LivePerson Chat)
- Available and good quality end user facing content
- Identified the top call drivers
- Established a self-service solution and self support mindset within the enterprise
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Question on: IBM Managed Mobility Services
What services does MMS provide beyond device managed with EMM/UEM?Services
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MMS is a complete device management offering that can provide: end user device purchasing portal, procurement, shipping & tracking, DEP/AutoPilot enrollment, file sync & share, cloud endpoint backup, application virtualization, self-help portal, service desk, service desk with Watson, deskside, and on-site client center (walk up support bar).
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