Review Collect helps e-commerce and multichannel brands turn their e-reputation into a growth lever. It brings review collection, replies, distribution and analysis into a single tool, so teams stop juggling separate solutions after the purchase. More than 500 brands use it, including The Bradery, BUT and Micromania, in France, the United Kingdom, Ireland and the United States.
The problem it solves
After the purchase, reputation weighs on conversion, but it is hard to control. Tools are scattered, collection rates are low, answering reviews takes time, and nobody knows what customers really say across platforms. Review Collect connects the whole loop: ask for the review at the right moment, answer it, publish it where it sells, and learn from it.
Review Collect is not a review website. It has no public review page of its own. The tool increases the volume of reviews your brand collects and sends them to the places that matter to your shoppers, such as Google, Trustpilot or Avis Vérifiés.
Collect more reviews
Reach customers where they actually answer. Review Collect sends invitations by email, SMS, native WhatsApp and QR code. Campaigns are synced with delivery tracking, so the request arrives after the parcel, not before. Automatic reminders follow up across channels without manual work, and campaigns to past customers let you ask for reviews from people who already bought.
The tool collects product reviews, merchant reviews and photo reviews. Customers land on a review page in your brand's own colors, with a star rating, reasons for the score and photo upload. You choose the action for each rating, such as automatic publishing, or letting the customer pick between leaving a review and asking for help. Brands collect reviews at a 39% rate, versus 3% on average in the market, and see their monthly review volume multiplied by 30.
Manage every review
Answering reviews is the part most teams skip, because it takes time. Review Collect writes personalized AI replies to 100% of reviews, positive and negative, in under 60 seconds and in your brand voice. Your team can handle peaks such as Black Friday, Christmas and sales without hiring extra people.
When a customer is unhappy, they land on a feedback page in your brand's colors, and your support team receives an automatic alert or ticket with the details needed to reach out. The customer always stays free to publish their review: nothing is blocked. Risky reviews are detected early, and email notifications keep the right people informed. Support tickets are created automatically, so no complaint stays unanswered.
Showcase reviews where they sell
Reviews only help if shoppers see them. Review Collect publishes reviews automatically on Google, Trustpilot and marketplaces, and syndicates them to your product pages. A smart split spreads positive reviews across platforms so that each one keeps a healthy and growing rating. Trust widgets and review content can also be used in your ads, so social proof supports conversion at every step of the journey.
Understand what customers say
One dashboard centralizes all your platforms and all your stores. You see invitations sent, reviews received, average rating and platform comparison in one place, instead of opening each platform separately.
AI semantic analysis highlights what customers praise and what they complain about. NPS and CSAT surveys, with up to five questions, add a structured view of satisfaction. Carrier and product performance and your rating trend help you decide what to fix first.
Competitor watch shows how your ratings compare with other brands in your market. AI perception tracking shows what ChatGPT, Gemini, Perplexity and Mistral say about your brand, which matters more every month as shoppers ask AI assistants for recommendations.
Customization and white label
Everything your customers see can appear in your brand's colors: invitations, review pages, feedback pages and delivery tracking. White label options keep customers inside your universe from the first message to the published review. The review page can be customized, and pop-ups and contests can encourage customers to take part.
Integrations and setup
Review Collect connects to 40+ tools, including Shopify, Magento, PrestaShop, Klaviyo, Brevo, HubSpot, Zendesk, Gorgias and Crisp, as well as Google and Trustpilot. Klaviyo segmentation can drive who receives an invitation.
The module installs in 5 minutes and is configured the same day, with no developer needed. For teams with specific needs, a public REST API lets you retrieve invitations and collected reviews, with documentation available on the Review Collect developer site. The service is a cloud solution used from the browser and works in French, English and Spanish.
Typical use cases
- Multiply review volume after each order without adding manual work.
- Raise your Google and Trustpilot rating with a steady flow of recent reviews.
- Reply to every review without a dedicated team.
- Show reviews on product pages and in ads.
- Handle unhappy customers privately through support while letting them publish.
- Absorb activity peaks such as Black Friday, Christmas and sales.
- Follow brand perception in generative AI assistants.
Who it is for
Review Collect is built for B2C e-commerce and multichannel brands that sell through their own site, marketplaces and stores: fashion and accessories, beauty and cosmetics, home and garden, health and fitness, food and beverages, electronics and tech. It fits growing SMBs from around 3,000 orders per month up to large groups. Typical users are founders and CEOs of direct-to-consumer brands, e-commerce and marketing directors, and CRM and customer service managers.
Plans and support
Three plans are available: Starter, Premium and Enterprise, priced per store per month.
Starter covers actions by rating, email notifications, a custom review page, the dashboard, risky review detection and smart routing.
Premium includes everything in Starter and adds WhatsApp, campaigns to past customers, multichannel follow-up, multi-platform split, Klaviyo segmentation, pop-ups and contests, with multilingual WhatsApp support available around the clock.
Enterprise includes everything in Premium and adds branded delivery tracking, product reviews, AI replies on Google and Trustpilot, NPS, competitor watch, AI perception, a dedicated account manager and a dedicated service level agreement.
Pricing is shared during a free 20-minute demo, where the team shows the tool on your own use case.
Frequently asked questions
What is Review Collect? Software that brings every customer review mechanic together: collection, AI replies, distribution and analysis.
Are AI replies automatic? Yes, for 100% of published reviews, positive and negative, in under 60 seconds and in your brand voice.
What happens with an unhappy customer? They land on a feedback page in your brand's colors, and support receives an alert with the details to reach out. The customer stays free to publish a review. Nothing is blocked.
How long does it take to get started? The module installs in 5 minutes and is configured the same day.
How much does it cost? Three plans, priced per store per month. Prices are shared during a free 20-minute demo.
Who is it for? E-commerce and multichannel brands that want more reviews, a better rating and more visibility, on Google and in AI assistants alike, without adding to their teams' workload.
Results
Brands using Review Collect see their monthly review volume multiplied by 30 and a rating that gains 0.7 star in 30 days.
Who Is the Company Behind Review Collect?
