# Best Online Community Management Software - Page 13 ## How Many Online Community Management Software Products Does G2 Track? **Total Products under this Category:** 206 ### Category Stats (Aug 2026) - **Average Rating:** 4.49/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Disciple (+1.92%) - Among all products in this category, Disciple recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank Online Community Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 7,000+ Authentic Reviews - 206+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Online Community Management Software ![G2 Grid® for Online Community Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/online-community-management/grids.png?focus%5B%5D=82178&focus%5B%5D=1238701&focus%5B%5D=38066&focus%5B%5D=54410&focus%5B%5D=3786&focus%5B%5D=76395&focus%5B%5D=42248&focus%5B%5D=33536) Highlighted products: Mighty Networks, Circle, Hivebrite, Webex Events & Webinars, Gainsight Customer Communities, Bevy, Thinkific, and Viafoura. Underlying data: [Grid® JSON](https://www.g2.com/categories/online-community-management/grids.json?focus%5B%5D=mighty-networks&focus%5B%5D=circle-so-circle&focus%5B%5D=hivebrite&focus%5B%5D=webex-events-webinars&focus%5B%5D=gainsight-customer-communities&focus%5B%5D=bevy&focus%5B%5D=thinkific&focus%5B%5D=viafoura) **Sponsored** ### ClearPoint Strategy Turn your strategic plans into action with ClearPoint, an AI-powered strategy management platform designed to help organizations streamline and automate their strategy reporting processes. No more confusing spreadsheets or PowerPoints — just a straightforward, data-driven planning tool that makes strategy execution clear and simple. ClearPoint allows you to focus on the activities and metrics that are essential for achieving your organizational goals. Chart your course linking by linking goals, KPIs, and projects. Stay on top of performance by tracking key metrics in real time. Optimize your strategy with AI analysis of performance data, trends, underperforming areas, and recommended next steps. Finally, share progress with custom dashboards accessible to both internal and external stakeholders, and automatically-generated reports. (ClearPoint can reduce the time it takes to prepare and generate reports by as much as 80%!) Teams that use ClearPoint are more aligned in their activities, more aware of their performance, and more focused on key tasks, boosting your organization's chances of achieving its objectives. ClearPoint caters to a diverse range of organizations, including state agencies, local governments, healthcare networks, credit unions, regional banks, colleges and universities, utilities, and more. When you become a ClearPoint customer, you gain access to a vibrant network of peers, experts, and resources in the ClearPoint Community. This community fosters collaboration and knowledge sharing, allowing members to learn from each other’s experiences and collectively tackle challenges. The ClearPoint team actively supports this networking through regional gatherings and an annual Strategy and Performance Management Summit. For more information visit www.clearpointstrategy.com. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=297&secure%5Bchosen_at%5D=2026-08-03T02%3A00%3A28Z&secure%5Bdisplayable_resource_id%5D=1210&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=27132&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=27132&secure%5Bresource_id%5D=297&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fonline-community-management%3Fpage%3D13&secure%5Btoken%5D=54948ac6888816bf1a1e6df6b6606333a7d831d90fb494b202d763cb8f1f7d0a&secure%5Burl%5D=https%3A%2F%2Fwww.clearpointstrategy.com%2Fget-a-demo&secure%5Burl_type%5D=book_demo) ### [ReachWell](https://www.g2.com/products/reachwell/reviews) ReachWell is a community engagement platform designed to connect families, schools, and community resources efficiently. The platform offers features such as translated messaging, data-driven engagement, and access to wellness resources aimed at enhancing academic success. ReachWell serves diverse clients including schools, emergency management agencies, and community-based organizations. Their solutions support inclusive communication, ensuring that all community members have access to crucial information and assistance. #### Who Is the Company Behind ReachWell? - **Seller:** [ReachWell](https://www.g2.com/sellers/reachwell) - **Year Founded:** 2015 - **HQ Location:** Denver, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=610a32611920dca4d8eb589d59731abd3bd27a5693f5c49eaacdfe41f32dde62&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Freachwellapp%2F&secure%5Burl_type%5D=linkedin_company_website) 10 employees on LinkedIn® ### [Redible Community Platform](https://www.g2.com/products/redible-community-platform/reviews) Redible Community Platform is an innovative and comprehensive digital platform designed to revolutionize community management and engagement. Envision a solution that merges the best aspects of popular communication platforms like Discord and Slack, but with a focus explicitly tailored for fostering robust community interactions. Redible stands out with its unique array of features that are purpose-built for community engagement and management, addressing the specific needs of digital communities that existing platforms often overlook. #### Who Is the Company Behind Redible Community Platform? - **Seller:** [Redible](https://www.g2.com/sellers/redible) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [ResLife Portal](https://www.g2.com/products/reslife-portal/reviews) ResLife Portal is a residential life management system which helps to connect residents with residential life staff for colleges. You make a difference, we help you track it. Built from first-hand experience in residential life at a Division I university campus, ResLife Portal serves as a residential life management solution, focused on the engagement of your residents with your residential life staff members. This first-hand knowledge has proven valuable to provide a robust solution to increase efficiency and productivity for residential life staff. ResLife Portal is a web-based Software-as-a-Service product, hosted and delivered over the Internet to your institution. No hardware, software or dedicated IT personnel needed. ResLife Portal is proudly designed and developed in Redlands, California, USA. #### Who Is the Company Behind ResLife Portal? - **Seller:** [Garofalo Enterprises](https://www.g2.com/sellers/garofalo-enterprises) - **Year Founded:** 2007 - **HQ Location:** San Diego, US - **Twitter:** @ResLifePortal 161 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9e21ddfdd3f4b853a5c370542328e0dfbc96ad421f7aca22522f79dfde548ce8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Freslife-portal&secure%5Burl_type%5D=linkedin_company_website) 23 employees on LinkedIn® ### [Rigi](https://www.g2.com/products/rigi/reviews) Rigi is a platform where creators can strengthen their communities, enhance engagement and earn money. #### Who Is the Company Behind Rigi? - **Seller:** [Rigi](https://www.g2.com/sellers/rigi) - **Year Founded:** 2021 - **HQ Location:** Bengaluru, IN - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a5db8b580bf5f9a2007f30e56ec0f144e09eacdfe3b6711bb223cb06447ceea7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frigiapp&secure%5Burl_type%5D=linkedin_company_website) 119 employees on LinkedIn® ### [Scrile Connect](https://www.g2.com/products/scrile-connect/reviews) Scrile Connect is a turnkey B2B SaaS solution for a fast launch of your own online community business platform for monetization of private content. Scrile Connect is a full-featured white label solution, which means that it is ready for market and you can save a lot of time and money by not starting to develop the website from scratch. The built-in features include tools for strategic marketing and content management (paid posts and subscriptions, pay-per-view messages with media attachments, private calls on pay-per-minute basis, live events) as well as full-featured admin dashboard, integration with payment gateways and customer services. We also provide a wide range of pre-built addons to extend the functionality of your website and an opportunity of limitless design and feature customization and custom mobile app development. The platform is suitable for creating your own private community monetization website for different niches: - photo & video creators - models and performers - sport and fitness - astrology and esoterics - coaches and experts - podcasters and journalists - influencers and bloggers - teachers and tutors Scrile has been developing custom software solutions and innovative SaaS since 2001. Today, after a proud 21 years of successful existence, we offer services of a dedicated team of professional developers, UI/UX and graphic designers, project managers and support team to work on your web and mobile software products and services. From Startups to Giants, we engineer a 360° technological future for all B2B of different business models. Our services to develop your business: - 16 developers to deliver custom features for your project - 1 personal manager to guide you through the whole journey from project roadmap to attracting investments - 2 UI/UX and graphic designers to create the best user experience for your platform and unique branding - 5 weekday feature delivery to test your business hypotheses rapidly - 24/7 support to keep your website up and running #### Who Is the Company Behind Scrile Connect? - **Seller:** [Scrile](https://www.g2.com/sellers/scrile) - **Year Founded:** 2001 - **HQ Location:** Jackson, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=42412f05d18a9d3b22680b1da835bb25dc0f89af0ab2805660eb4db7dec7b389&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fscrile&secure%5Burl_type%5D=linkedin_company_website) 21 employees on LinkedIn® - **Phone:** +1 650-603-0856 ### [SelfCommunity](https://www.g2.com/products/selfcommunity/reviews) SelfCommunity is a cloud native, no-code, highly performing community platform that allows to: Get 100% control over functionalities, users, content and platform data. Guarantee adequate levels of engagement and retention thanks to the social networking technology. Effectively and accurately organize community content and its distribution. Use advanced tools to monitor, analyze, interpret and reach audience by obtaining business essential information and metrics. SelfCommunity can be integrated into any external digital ecosystem through APIs, Webhooks and Frontend SDK. #### Who Is the Company Behind SelfCommunity? - **Seller:** [SelfCommunity](https://www.g2.com/sellers/selfcommunity) - **Year Founded:** 2019 - **HQ Location:** Milano, IT - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9ed0a8a2324d2fa08f7ebd11f2b870a6f934fa209f6dc1d4aafd2097b98b6002&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fselfcommunity&secure%5Burl_type%5D=linkedin_company_website) 10 employees on LinkedIn® ### [socially](https://www.g2.com/products/socially/reviews) Your timeline, your way. Socially is a saas based social networking platform for NICHE communities. Start your own community platform with a powerful web app & 2 native iOS, Android apps in matter of days. Customise it your own needs right from UI/UX to functionality. Over 3 themes, 200 features, 9 payment gateways & 20 languages. #### Who Is the Company Behind socially? - **Seller:** [razrtech](https://www.g2.com/sellers/razrtech) - **Year Founded:** 2023 - **HQ Location:** Luxembourg, LU - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=37e9676dd1d13f87d2ab6a4656020a93263751305d9301ace1997396bbe516d4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsocially-so%2F&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® ### [Startup Space](https://www.g2.com/products/economic-impact-catalyst-startup-space/reviews) Purpose-built software for small business program management. Build your business support programs on our platform to connect your community's entrepreneurs to resources, capital, mentoring & support for economic growth. #### Who Is the Company Behind Startup Space? - **Seller:** [Economic Impact Catalyst](https://www.g2.com/sellers/economic-impact-catalyst) - **Year Founded:** 2018 - **HQ Location:** Clearwater, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=574bcc82feeacf8db3bd2ed2865e6461b2fd1e5403207ea0af629ccf66aae09f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feconomicimpactcatalyst&secure%5Burl_type%5D=linkedin_company_website) 31 employees on LinkedIn® ### [Subgrow](https://www.g2.com/products/subgrow/reviews) SubGrow is a Reddit growth platform for SaaS founders. Discover where your buyers are active on Reddit, monitor real-time buying signals, draft posts that don't get removed, and track which content drives signups. The #1 GummySearch alternative — built after GummySearch shut down in Nov 2025. #### Who Is the Company Behind Subgrow? - **Seller:** [SubGrow](https://www.g2.com/sellers/subgrow) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [tchop](https://www.g2.com/products/tchop/reviews) tchop™ is the first out-of-the-box platform that lets you combine content, news and a real time chat in your own branded app. Connect with your employees, clients or stakeholders in a secure way. With up do date content that matters. #### Who Is the Company Behind tchop? - **Seller:** [Tchop](https://www.g2.com/sellers/tchop) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=de10a16bdd0ebebd79cc16ef2e4fed0061c630bc6ba001931712be7c066e144f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftchop-gmbh%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [The Public Community](https://www.g2.com/products/the-public-community/reviews) Host your own social network and leverage the power of your community to grow your brand. Build long-lasting relationships with your audience and turn their engagement into revenue #### Who Is the Company Behind The Public Community? - **Seller:** [The Public Community](https://www.g2.com/sellers/the-public-community) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Throngwatch](https://www.g2.com/products/throngwatch/reviews) Throngwatch turns weeks of Discord scrollback into one Standing Brief: a 0-100 health score, a plain-language verdict, and the top actions to take next, every claim cited to the actual message. Built for game studios, community managers, and creator servers who need to know what their community is really saying without reading thousands of messages by hand. #### Who Is the Company Behind Throngwatch? - **Seller:** [Arsenii Maksymenko](https://www.g2.com/sellers/arsenii-maksymenko) - **Year Founded:** 2026 - **HQ Location:** Kyiv, UA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=89f00a0d5b9bf388a76a36f7dbf63a985f252d4a7b7e4baf4e65145de738c855&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F135284910&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Tightknit](https://www.g2.com/products/tightknit/reviews) The community platform built for Slack. Support events, gamification, SEO, forums, and more for your SaaS or professional organization. #### Who Is the Company Behind Tightknit? - **Seller:** [Tightknit](https://www.g2.com/sellers/tightknit) - **Year Founded:** 2023 - **HQ Location:** New York City, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=59b2b1f3548762f17181907d8308ea8fc7f5a7bc4297b0ef0b3707ccf001486c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftightknitai&secure%5Burl_type%5D=linkedin_company_website) 4 employees on LinkedIn® ### [Town.com](https://www.g2.com/products/town-com/reviews) Town is an applied AI company in San Francisco. We build tools that make it easy for anyone to create and use software in their everyday work. Everyone using Town gets a Townie. Townies learn you on day one, then get to work for you. #### Who Is the Company Behind Town.com? - **Seller:** [Town](https://www.g2.com/sellers/town) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f469469a8676bb94fde7c271043855a3fafc9ab516ec7bae9bf213377f43c2a1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftown-com%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Tradewing](https://www.g2.com/products/tradewing/reviews) Designed for the unique needs of small to medium-sized associations and nonprofit organizations, Tradewing delivers a modern, user-friendly, and customizable member social community as well as a built-in suite of virtual meeting tools for everything from continuing education up to full-service conferences. We make it easy to grow and retain your members while creating new opportunities to increase non-dues revenue. Tradewing works right out of the box and easily integrates with most AMSs and other key tools. #### Who Is the Company Behind Tradewing? - **Seller:** [Tradewing](https://www.g2.com/sellers/tradewing) - **Year Founded:** 2019 - **HQ Location:** Gilbert, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e28179a17e75a01663b7ca770c9d74431a2222c54f2981df7b50c69cffd21b8f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftradewing&secure%5Burl_type%5D=linkedin_company_website) 8 employees on LinkedIn® - [‹ Prev‹ Prev](/categories/online-community-management?ai=d4c5fa39-b247-440e-8cc3-a332f47a9f30&order=g2_score&page=12#product-list) - [1](/categories/online-community-management?ai=d4c5fa39-b247-440e-8cc3-a332f47a9f30&order=g2_score#product-list) - [2](/categories/online-community-management?ai=d4c5fa39-b247-440e-8cc3-a332f47a9f30&order=g2_score&page=2#product-list) - … - [9](/categories/online-community-management?ai=d4c5fa39-b247-440e-8cc3-a332f47a9f30&order=g2_score&page=9#product-list) - [10](/categories/online-community-management?ai=d4c5fa39-b247-440e-8cc3-a332f47a9f30&order=g2_score&page=10#product-list) - [11](/categories/online-community-management?ai=d4c5fa39-b247-440e-8cc3-a332f47a9f30&order=g2_score&page=11#product-list) - [12](/categories/online-community-management?ai=d4c5fa39-b247-440e-8cc3-a332f47a9f30&order=g2_score&page=12#product-list) - 13 - [14](/categories/online-community-management?ai=d4c5fa39-b247-440e-8cc3-a332f47a9f30&order=g2_score&page=14#product-list) - [Next ›Next ›](/categories/online-community-management?ai=d4c5fa39-b247-440e-8cc3-a332f47a9f30&order=g2_score&page=14#product-list) Spotlight Categories [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools) [Customer Success Software](https://www.g2.com/categories/customer-success) [SEO Tools](https://www.g2.com/categories/seo-tools) [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation) [Corporate Performance Management (CPM) Software](https://www.g2.com/categories/corporate-performance-management-cpm) Similar Categories - [Account-Based Marketing](/categories/account-based-marketing) - [Affiliate Marketing](/categories/affiliate-marketing) - [App Store Optimization](/categories/app-store-optimization) - [Audience Intelligence Platforms](/categories/audience-intelligence-platforms) - [B2B Services Review Platforms](/categories/b2b-services-review-platforms) - [Blogger Outreach](/categories/blogger-outreach) - [Book Marketing Tools](/categories/book-marketing-tools) - [Brand Intelligence](/categories/brand-intelligence) - [Consumer Insights Platforms](/categories/consumer-insights-platforms) - [Consumer Video Feedback](/categories/consumer-video-feedback) - [Content Curation](/categories/content-curation) - [Content Marketing](/categories/content-marketing) - [Conversational Marketing](/categories/conversational-marketing) - [Conversion Rate Optimization Tools](/categories/conversion-rate-optimization-tools) - [Customer Data Platform (CDP)](/categories/customer-data-platform-cdp) [Browse Online Community Management Themes](/categories/online-community-management/themes) ![Alanna Iwuh](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alanna Iwuh") A Researched and written by [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh) Updated October 3, 2024 Online community management software creates a digital space to engage, host, and manage an online community. In an online community, members can discuss their thoughts and ideas around shared interests. Businesses use online community management platforms to create a centralized digital space for productive discussions with their employees or customers and to gain feedback on ideas, products, or services. As a result, companies can address support issues, measure satisfaction, track activity, build stronger relationships with community members, and ultimately gain strategic insights to improve community engagement. Online community management platforms are used across several industries and departments to support specific business goals for employees and customers. Whether it’s customer support, marketing, or product development, there are many cross-organization benefits from online communities. These tools often integrate with [CMS tools](https://www.g2.com/categories/cms-tools) to share, store, and manage digital content and [help desk software](https://www.g2.com/categories/help-desk) to provide community members with FAQ, Q and A tools, and minor troubleshooting solutions. Community management software is typically a website-compatible community platform that is easily hosted on a desktop but can also offer a branded mobile app version that is easier for mobile users to engage and stay connected. To qualify for inclusion in the Online Community Management category, a product must: - Provide a digital platform or forum to host community discussion and peer-to-peer communication - Track community member activity with dashboards and analytics that measure engagement, satisfaction, or trending content and discussions - Provide a library of resources to share information and documentation internally and a content management center - Provide a member directory and CRM features to manage members in one place Show More * * * ## How Do You Choose the Right Online Community Management Software? ### What You Should Know About Online Community Management Software ### Online Community Management software buying insights at a glance  [Online community management software](https://www.g2.com/categories/online-community-management) enables organizations to design, govern, and scale owned digital spaces where customers and members interact. As engagement expands beyond simple forums into support deflection, product feedback, education, and advocacy, manual approaches introduce inconsistency and moderation risk. A dedicated community management platform centralizes conversations, content, and governance, allowing teams to operationalize engagement across customer community software and enterprise community platforms rather than treating community as a side project. Based on 500 G2 reviews, buyers most often adopt online community management to improve retention, reduce support load through peer-to-peer answers, and create structured feedback loops with product teams. Overall satisfaction is strong at 4.54/5 stars, with ~92% of reviews rating 4+ stars. Users rate Meets Requirements and Ease of Use highest, while Ease of Setup and Ease of Admin lag, reflecting a category that delivers clear value once properly configured. Likelihood to recommend reinforces that well-run community management becomes a durable growth lever. Pricing is typically subscription-based, with costs driven by the number of admins and members, branding and white-labeling, analytics depth, automation, and security features like SSO. When comparing affordable community management platforms for small business with enterprise community platforms, buyers should factor in not just licensing, but the ongoing operational effort required to moderate, analyze, and continuously evolve the community. ### **Top 5 FAQs from software buyers:** - What’s the best online community management tool for driving ongoing engagement? - Which community management features matter most for moderation at scale? - How do customer community software platforms integrate with help desk and [CRM](https://www.g2.com/categories/crm) tools? - What should I budget for affordable community management platforms for small business vs. enterprise community platforms? - How long does it take to migrate members and content from an existing community? **G2’s top-rated PSA software** includes [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) **,** [Circle](https://www.g2.com/products/circle-so-circle/reviews) **,** [Hivebrite](https://www.g2.com/products/hivebrite/reviews) **and** [Webex Events & Webinars](https://www.g2.com/products/webex-events-webinars/reviews). ([Source](https://www.g2.com/categories/online-community-management?utf8=%E2%9C%93&order=g2_score)) ### What are the top-reviewed Online Community Management on G2? [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) - Number of Reviews: 544 - Satisfaction: 100 - Market Score: 92 - G2 Score: 96 [Circle](https://www.g2.com/products/circle-so-circle/reviews) - Number of Reviews: 217 - Satisfaction: 98 - Market Score: 88 - G2 Score: 93 [Hivebrite](https://www.g2.com/products/hivebrite/reviews) - Number of Reviews: 147 - Satisfaction: 67 - Market Score: 84 - G2 Score: 76 [Gainsight Customer Communities](https://www.g2.com/products/gainsight-customer-communities/reviews) - Number of Reviews: 247 - Satisfaction: 62 - Market Score: 90 - G2 Score: 76 [Webex Events & Webinars](https://www.g2.com/products/webex-events-webinars/reviews) - Number of Reviews: 82 - Satisfaction: 53 - Market Score: 94 - G2 Score: 73 Satisfaction reflects user-reported ratings across factors such as ease of use, feature fit, and quality of support. ([Source 2](https://www.g2.com/reports)) Market Presence scores combine review volume, third-party signals, and overall market visibility. ([Source 2](https://www.g2.com/reports)) G2 Score is a weighted composite of Satisfaction and Market Presence. ([Source 2](https://www.g2.com/reports)) Learn how G2 scores products. ([Source 1](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5vlk6s*_gcl_au*MTAwMzU5MzUxLjE3NjM0MTg0NzYuNjY0NTIxMTY0LjE3NjQ2MTc0NzcuMTc2NDYxNzQ3Nw..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NjYwODk1MTMkbzY3JGcxJHQxNzY2MDkyMjQyJGo1NyRsMCRoMA..)) ### What I Often See in Online Community Management #### Feedback Pros: What Users Consistently Appreciate - **A personal, constantly improving platform that simplifies community management through automation** - _“__I really appreciate Mighty's personal approach and the easy access to their entire team through the Mighty Community. They are always working to improve the platform, regularly updating it to address user needs and respond to feedback. In just the year that I’ve been using Mighty, I’ve noticed a significant increase in features in a short period of time. As someone who manages our Community full-time, I’ve been able to automate many of my daily tasks, which has freed up my time and energy to focus on more exciting, larger projects and initiatives for our members.” -_ [_Jennifer L._](https://www.g2.com/products/mighty-networks/reviews/mighty-networks-review-11912229)_, Mighty Networks Review_ - **A visually polished, flexible platform that streamlines workflows and strengthens member engagement** - _“__I really appreciate Circle for its aesthetic appeal and functionality, particularly the directory, which is visually pleasing and user-driven. Circle simplifies our workflow with its ease of use and the ability to communicate effectively within the platform. Its APIs, even through third-party tools like Zapier, facilitate seamless integration with other tools we rely on, such as Eventbrite and Square. I love the flexibility it offers to brand cover images, which allows us to refresh the look of the community space effortlessly and recognize sponsors prominently. I'm excited about the potential for Circle to enhance member engagement and retention, increase member lifetime value and provide sponsors with greater visibility and meaningful connections with our audience. Overall, these features significantly contribute to the attractiveness and utility of Circle for our community management needs.”_ _-_ [_Andrea T._](https://www.g2.com/products/circle-so-circle/reviews/circle-review-12010307)_, Circle Review_ - **Easy onboarding with intuitive navigation keeps members participating** - _“__This tool is ready to use and integrates seamlessly with our website, making it simple to showcase and manage a variety of events. I appreciate its intuitive interface for event registration, as well as its flexible design, which can be customized to suit the specific requirements of each event.” -_ [_Tosh A_](https://www.g2.com/products/webex-events-webinars/reviews/webex-events-webinars-review-12047149)_., Webex Events & Webinars Review_ #### Cons: Where Many Platforms Fall Short - **Frustration with plan limitations, pricing barriers, and time-intensive setup** - _“__I am frustrated by the limitations in the Mighty Networks business plan, which restrict access to certain features unless I upgrade to a more costly Path to Pro plan. As a small business owner, the high cost of this plan makes it difficult to access features that seem essential and standard, like certain automations, which should be available to everyone. Additionally, the initial setup of Mighty Networks, while technically straightforward, is quite time-consuming. They don’t emphasize how much effort goes into setting it up beautifully with features like images, courses, and monthly themes. I wish there was an integrated library or easier access to visual resources to streamline this process.”_ _-_ [_Julia H._](https://www.g2.com/products/mighty-networks/reviews/mighty-networks-review-11912213)_, Mighty Networks Review_ - **Powerful capabilities with an initial learning curve** - _“__It’s a powerful platform, but it can feel complex at first — the setup and customization take time, and some features require a learning curve to use effectively.” -_ [_Jamie V._](https://www.g2.com/products/hivebrite/reviews/hivebrite-review-11774291)_, Hivebrite Review_ - **Limited advanced features and customization depth** - _“__One thing I don't like is that the platform can feel a bit too basic sometimes. I wish there were more advanced features or customization options, which could make it even easier to use.” -_ [_Giorgos V._](https://www.g2.com/products/gainsight-customer-communities/reviews/gainsight-customer-communities-review-10966287)_,_ _Gainsight Customer Communities Review_ ### My Expert Takeaway on Online Community Management Software Based on G2 reviews, online community management delivers the most durable value when organizations treat community as an operating discipline rather than a content or engagement tactic. High-performing teams establish structure early, clearly defining member roles, designated spaces or groups, moderation rules, and a lightweight taxonomy, which reduces friction later as engagement scales. Teams that see the strongest outcomes strike a balance between engagement flexibility and operational control. While rich interaction features matter, long-term adoption depends on whether community managers can run the platform without excessive manual effort. The most effective implementations tightly integrate online community management with adjacent workflows, support deflection and escalation, marketing-led advocacy and events, and product feedback and beta programs, so conversations consistently translate into action. For buyers evaluating affordable community management platforms for small businesses versus enterprise community platforms, the real decision point is governance, not just price. Smaller teams often win by prioritizing speed and low administrative overhead, while larger or customer-facing organizations benefit from permissions, SSO, auditability, and reporting that allow customer community software to function as a system of record. The right fit depends on how central the community is to your operating model and the level of complexity you need to manage as it grows. ### Online Community Management Software FAQs #### What is online community management? Online community management is the practice of creating and maintaining a digital space where members interact, ask questions, share knowledge, attend events, and provide feedback. It includes moderation, content programming, member onboarding, analytics, and governance. In software terms, it often means using a platform to centralize discussions, member profiles, resources, and engagement workflows, allowing the community to scale reliably. #### How to manage online communities? Start with structure (spaces, rules, roles), then establish recurring rhythms (welcome flows, weekly prompts, events, and support patterns). Set clear moderation policies and escalation paths. Track participation metrics (active members, posts, response time, unanswered questions) and adjust programming based on what actually drives return visits. The most effective teams connect the community to support, product, and marketing workflows. #### What is the purpose of an online community? The purpose is to establish an ongoing, owned relationship with your customers, members, or employees. Communities reduce support load through peer-to-peer answers, increase retention by building belonging, and generate product insights through continuous feedback. For many organizations, they also become an advocacy and education channel—helping users learn faster, connect with peers, and stay engaged beyond individual transactions. #### What are the key features of community management software? Core features typically include discussion spaces, member profiles and directories, role-based permissions, moderation tools, notifications, analytics, and content management (posts, resources, announcements). Many platforms add events, courses, direct messaging, and integrations with [CRM](https://www.g2.com/categories/crm)/help desk tools. For larger orgs, SSO, advanced governance controls, and deeper reporting become critical to scale safely and consistently. #### What are the benefits of adopting community management software? The biggest benefits are scalable engagement and operational efficiency. You get one place to host discussions, organize content, and manage members, reducing fragmentation across email and social channels. Many teams also see support deflection, faster response times, stronger loyalty, and better product feedback. Over time, a well-run community becomes a compounding asset that lowers acquisition costs and improves retention. ### Sources 1. [G2 Scoring Methodologies](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5vlk6s*_gcl_au*MTAwMzU5MzUxLjE3NjM0MTg0NzYuNjY0NTIxMTY0LjE3NjQ2MTc0NzcuMTc2NDYxNzQ3Nw..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NjYwODk1MTMkbzY3JGcxJHQxNzY2MDkyMjQyJGo1NyRsMCRoMA..) 2. [G2 Market Presence Score Overview](https://www.g2.com/reports) Researched By: [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh) **Last updated on: January 9, 2026**