# Best Last Mile Delivery Software - Page 9 ## How Many Last Mile Delivery Software Products Does G2 Track? **Total Products under this Category:** 196 ### Category Stats (Jul 2026) - **Average Rating:** 4.55/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** eShipz (+0.92%) - Among all products in this category, eShipz recorded the largest rating increase compared to last month _Last updated: July 26, 2026_ ## How Does G2 Rank Last Mile Delivery Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 3,000+ Authentic Reviews - 196+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Last Mile Delivery Software ![G2 Grid® for Last Mile Delivery Software plotting products by satisfaction and market presence](https://www.g2.com/categories/last-mile-delivery/grids.png?focus%5B%5D=124078&focus%5B%5D=77526&focus%5B%5D=1328599&focus%5B%5D=20527&focus%5B%5D=16775&focus%5B%5D=36354&focus%5B%5D=53581&focus%5B%5D=130689) Highlighted products: Elite EXTRA, FarEye, Metrobi Delivery Management Software, project44, Route4Me, Shipsy, Locus, and Lalamove. Underlying data: [Grid® JSON](https://www.g2.com/categories/last-mile-delivery/grids.json?focus%5B%5D=elite-extra&focus%5B%5D=fareye&focus%5B%5D=metrobi-delivery-management-software&focus%5B%5D=project44&focus%5B%5D=route4me&focus%5B%5D=shipsy-shipsy&focus%5B%5D=locus-locus&focus%5B%5D=lalamove) **Sponsored** ### SAP Ariba SAP Ariba automates management of the purchasing lifecycle for indirect goods and services, to streamline workflows, expedite approvals, and eradicate errors and exceptions. By increasing procurement efficiency, it helps users to manage more spend with less effort, and meet demands with agility and speed. For smaller companies relying on manual methods and simple automation, or a large global enterprises using multiple applications and ERP systems, SAP Ariba solutions deliver end-to-end spend visibility, control, and compliance, to help organizations become more flexible, responsive, and fiscally effective. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2447&secure%5Bchosen_at%5D=2026-07-27T21%3A26%3A02Z&secure%5Bdisplayable_resource_id%5D=1406&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1406&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=510&secure%5Bresource_id%5D=2447&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flast-mile-delivery%3Fpage%3D9&secure%5Btoken%5D=beb05dd9c76edebfbf63e558a3875ebe2488cdd9e4d3a2f710533d81236cbace&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fcmp%2Fdg%2Fgartner-magic-quadrant-for-source-to-pay%2Findex.html%3Fcampaigncode%3DCRM-YD25-ISM-408603%26source%3DARIBA-click-campaign-G2&secure%5Burl_type%5D=custom_url) ### [DeliverLogic](https://www.g2.com/products/deliverlogic/reviews) DeliverLogic provides a complete turn-key delivery logistics solution to delivery providers looking to manage, automate, and enhance their end-to-end systems **Average Rating:** 3.7/5.0 **Total Reviews:** 3 #### How Do G2 Users Rate DeliverLogic? - **Ease of Use:** 6.1/10 (Category avg: 9.0/10) - **How long did it take to go live?:** 5.0/10 (Category avg: 1.0/10) #### Who Is the Company Behind DeliverLogic? - **Seller:** [DeliverLogic](https://www.g2.com/sellers/deliverlogic) - **Year Founded:** 2016 - **HQ Location:** Tampa, US - **Twitter:** @DeliverLogic (37 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10170595 (19 employees on LinkedIn®) #### Who Uses This Product? - **Company Size:** 67% Small, 33% Medium #### What Are Recent G2 Reviews of DeliverLogic? **["Deliver Logic helps in fixing the issues in customer acquisitions and retention"](https://www.g2.com/survey_responses/deliverlogic-review-9618627)** **Rating:** 4.0/5.0 stars _— Rohit P._ [Read full review](https://www.g2.com/survey_responses/deliverlogic-review-9618627) **["OrangeCrate"](https://www.g2.com/survey_responses/deliverlogic-review-1899471)** **Rating:** 5.0/5.0 stars _— Alexandra H._ [Read full review](https://www.g2.com/survey_responses/deliverlogic-review-1899471) ### [Delivery Solutions](https://www.g2.com/products/delivery-solutions/reviews) Delivery Solutions pioneered the market with the first same-day provider aggregation service. As the market evolved, so did we, expanding our capabilities to support online merchants with solutions like Ship from Store, Curbside Pickup, Branded Post-Purchase Visibility, and Returns. Today, Delivery Solutions stands out with a powerful platform that seamlessly integrates these capabilities. Merchants who fully leverage our Unified Omnichannel platform unlock access to a suite of product hubs, enabling them to enhance their operational efficiency and customer experience. #### Who Is the Company Behind Delivery Solutions? - **Seller:** [Delivery Solutions](https://www.g2.com/sellers/delivery-solutions) - **Year Founded:** 2017 - **LinkedIn® Page:** https://www.linkedin.com/company/deliverysolutions/ (320 employees on LinkedIn®) ### [DispatchOne](https://www.g2.com/products/dispatchone/reviews) DispatchOne is a delivery management solution that enables enterprises and small businesses to automate their dispatching operations. With DispatchOne, dispatcher managers can reduce processing time, get centralized visibility and streamline on-field operations. This not just has an impact on the cost of operations, but also guarantees scalability thereby allowing them to grow their business with hassle-free and streamlined operations. DispatchOne stands out in its ability to balance simplicity of use with complexities of scale. #### Who Is the Company Behind DispatchOne? - **Seller:** [OS1](https://www.g2.com/sellers/os1) - **Year Founded:** 2019 - **HQ Location:** Seattle, US - **LinkedIn® Page:** https://www.linkedin.com/company/os1logistics (2 employees on LinkedIn®) ### [Dista Location Intelligence](https://www.g2.com/products/dista-location-intelligence/reviews) Revolutionize Your Business Operations with AI-Powered Location Intelligence Harness the full potential of location intelligence to enhance field operations, optimize logistics, and improve workforce productivity. Our cutting-edge platform integrates AI, real-time tracking, and geospatial analytics to deliver valuable insights, enabling better decision-making and boosting operational efficiency. ✅ Streamline deliveries, fleet management, and territory planning ✅ Improve customer experience with real-time location updates ✅ Track your field sales team’s movements in real-time ✅ Utilize geo-fencing to prevent territory overlaps and optimize routes ✅ Manage orders and sales through an integrated system ✅ Increase productivity through AI-driven automation and data analysis Make smarter business decisions, eliminate operational bottlenecks, and empower your teams with advanced location intelligence. #### Who Is the Company Behind Dista Location Intelligence? - **Seller:** [Competenza Innovare](https://www.g2.com/sellers/competenza-innovare) - **Year Founded:** 2016 - **HQ Location:** N/A - **Twitter:** @thecompetenza (44 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/competenza-innovare/ (2 employees on LinkedIn®) ### [Driver Schedule](https://www.g2.com/products/driver-schedule/reviews) Do you manage Professional Drivers? or do you run a business whose focus is a Driver and Vehicle? If so, you've come to the right place. Driver Schedule is the only Driver-Based Scheduling Software made by Logistics Experts. No more calendars and spreadsheets, post-its or punch cards. Driver Schedule has more features designed especially for your Driver and Vehicle-Based Business. #### Who Is the Company Behind Driver Schedule? - **Seller:** [Driver Schedule](https://www.g2.com/sellers/driver-schedule) - **Year Founded:** 2008 - **HQ Location:** Windsor, US - **LinkedIn® Page:** http://www.linkedin.com/company/driverschedule (2 employees on LinkedIn®) ### [Dropon](https://www.g2.com/products/dropon/reviews) Dropon's delivery management system improves your customer experience while simultaneously reducing expenses and saving time. The cloud-based solution automates route planning and cuts down on driving time and fuel expenses, resulting in notable cost efficiency for your company. Additionally, it offers live tracking of driver routes and delivers automatic updates to your customers, ensuring a transparent and efficient delivery process. #### Who Is the Company Behind Dropon? - **Seller:** [Dropon](https://www.g2.com/sellers/dropon) - **Year Founded:** 2018 - **HQ Location:** Ghent, BE - **LinkedIn® Page:** https://www.linkedin.com/company/getdropon/ (5 employees on LinkedIn®) ### [Elisops Logistic Solutions](https://www.g2.com/products/elisops-logistic-solutions/reviews) Elisops Logistics Solution is a sophisticated and advanced software suite specifically designed to enhance and optimize supply chain management as well as overall business operations. This comprehensive solution offers a wide array of tools that cater to various aspects of logistics, including warehouse management, transportation optimization, order fulfillment, and enhanced supply chain visibility. Among its key features are real-time inventory tracking, which allows businesses to monitor stock levels continuously, efficient route planning that helps in determining the best paths for transportation, and precise order processing to ensure that customer orders are handled accurately and promptly. All of these features are meticulously designed to help organizations reduce operational costs, improve overall efficiency, and significantly boost customer satisfaction levels. With Elisops, businesses can benefit from a holistic approach that streamlines their logistics processes, ultimately leading to an elevation in their overall performance and effectiveness in the competitive market landscape. #### Who Is the Company Behind Elisops Logistic Solutions? - **Seller:** [Elisops](https://www.g2.com/sellers/elisops) - **HQ Location:** Mohali, IN - **LinkedIn® Page:** https://www.linkedin.com/company/elisops (2 employees on LinkedIn®) ### [Fast Track](https://www.g2.com/products/radial-fast-track/reviews) Radial, Inc., a bpost group company, is the leader in omnichannel commerce technology and operations. Premier brands around the world confidently partner with Radial to deliver their brand promises, anticipate and respond to industry disruption, and compete in a rapidly evolving market. Radial’s innovative solutions connect retailers and customers through advanced omnichannel technologies, intelligent payments and fraud protection, efficient fulfillment, supply chain services, and insightful customer care services – especially where high-value customer experiences are critical. We are flexible, scalable, and focused on our clients’ business objectives. Learn how we deliver today’s retail for you at radial.com and follow us on Twitter @radialcorp. **Average Rating:** 3.6/5.0 **Total Reviews:** 13 #### How Do G2 Users Rate Fast Track? - **Ease of Use:** 6.0/10 (Category avg: 9.0/10) - **How long did it take to go live?:** 1.7/10 (Category avg: 1.0/10) #### Who Is the Company Behind Fast Track? - **Seller:** [Radial](https://www.g2.com/sellers/radial-a2b9a77f-b007-4eb3-b689-c22d186dad6d) - **Year Founded:** 2016 - **HQ Location:** King of Prussia, PA - **Twitter:** @radialcorp (5,943 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/164075/ (5,698 employees on LinkedIn®) #### Who Uses This Product? - **Top Industries:** Marketing and Advertising - **Company Size:** 38% Medium, 38% Large #### What Are Recent G2 Reviews of Fast Track? **["Provides the best integration with different payment providers with omnichannel commerce"](https://www.g2.com/survey_responses/fast-track-review-5415038)** **Rating:** 5.0/5.0 stars _— Verified User in Retail_ [Read full review](https://www.g2.com/survey_responses/fast-track-review-5415038) **["Provides essential features, In a complicated format"](https://www.g2.com/survey_responses/fast-track-review-978886)** **Rating:** 4.0/5.0 stars _— Verified User in Retail_ [Read full review](https://www.g2.com/survey_responses/fast-track-review-978886) ### [Fynd](https://www.g2.com/products/fynd/reviews) Fynd is an AI-native retail technology platform powering end-to-end commerce for 2,300+ brands across India and global markets. From storefronts and in-store retail to supply chain, marketplaces, and AI — Fynd gives businesses a unified operating system to launch faster, sell smarter, and scale with confidence across D2C, B2B, and quick commerce models. Storefront Builder Fynd's no-code storefront builder lets brands launch high-converting e-commerce websites, B2B portals, and quick commerce storefronts in minutes — with drag-and-drop design tools, pre-built themes, AI-generated product descriptions, built-in SEO, 50+ payment gateways, and integrations with Amazon, Flipkart, Myntra, ONDC, and Google LIA. Every storefront is mobile-responsive and backed by an integrated OMS and delivery infrastructure. Retail Solutions Fynd powers omnichannel in-store experiences through a full suite of retail tools: a cloud-based POS for billing and mobile checkout, Endless Aisle for selling beyond shelf inventory, Clienteling for personalised associate-driven customer engagement, self-service Kiosks, and a Loyalty programme to drive repeat purchases — all connected to a single inventory layer. Supply Chain Fynd's supply chain stack covers the full fulfilment journey. The Order Management System (OMS) centralises orders across channels with smart routing and real-time tracking. The Warehouse Management System (WMS) keeps inventory organised and accessible. The Transport Management System (TMS) manages last-mile delivery and fleet operations. Together, they handle 350,000+ orders per hour at peak scale. Marketplace — Konnect & AI PIM Fynd Konnect enables seamless multi-marketplace selling, syncing inventory and orders across platforms from a single dashboard. Fynd's AI-powered PIM (Product Information Management) enriches, standardises, and distributes product catalogues across e-commerce, marketplaces, and POS — with bulk editing, attribute management, and multichannel sync. AI Solutions Fynd's AI layer includes: Kaily, an AI commerce agent for automated customer conversations, product discovery, and post-purchase support; Boltic, an AI workflow automation engine that eliminates repetitive operations like inventory sync, order allocation, and refunds without coding; GlamAR, an augmented reality try-on solution for fashion and beauty; and Snap, an AI photoshoot tool that generates professional-grade product imagery at scale. Trusted by JioMart, Adidas, Puma, and 2,300+ brands, Fynd is built on infrastructure that handles 300M+ shoppers — delivering enterprise-grade reliability to businesses of every size. **Average Rating:** 4.4/5.0 **Total Reviews:** 21 #### How Do G2 Users Rate Fynd? - **Ease of Use:** 9.3/10 (Category avg: 9.0/10) - **How long did it take to go live?:** 1.7/10 (Category avg: 1.0/10) #### Who Is the Company Behind Fynd? - **Seller:** [Fynd](https://www.g2.com/sellers/fynd) - **Year Founded:** 2012 - **HQ Location:** Mumbai, IN - **LinkedIn® Page:** https://www.linkedin.com/company/fynd-shopsense/ (1,237 employees on LinkedIn®) #### Who Uses This Product? - **Top Industries:** Retail, Apparel & Fashion - **Company Size:** 43% Small, 30% Large #### What Are Recent G2 Reviews of Fynd? **["Greatest of all the application"](https://www.g2.com/survey_responses/fynd-review-8224507)** **Rating:** 4.0/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/fynd-review-8224507) **["Good pre launch. Challenges in between, back to a smooth experience lately."](https://www.g2.com/survey_responses/fynd-review-6488314)** **Rating:** 4.5/5.0 stars _— Deepak M._ [Read full review](https://www.g2.com/survey_responses/fynd-review-6488314) ### [Gatik](https://www.g2.com/products/gatik/reviews) Gatik is a pioneering company specializing in autonomous middle-mile logistics, offering a robust solution for businesses seeking to enhance their supply chain operations. By deploying autonomous trucks to transport goods between distribution centers, fulfillment centers, and retail locations, Gatik ensures reliable, safe, and efficient delivery services without the need for human drivers. Their proprietary Level 4 autonomous technology, Gatik Carrier™, is designed to operate seamlessly in both urban and highway environments, facilitating effortless integration into existing logistics networks. #### Who Is the Company Behind Gatik? - **Seller:** [Gatik](https://www.g2.com/sellers/gatik) - **Year Founded:** 2017 - **HQ Location:** Mountain View, US - **LinkedIn® Page:** https://www.linkedin.com/company/gatik\_ai (187 employees on LinkedIn®) ### [GoBolt](https://www.g2.com/products/gobolt-gobolt/reviews) Founded in 2017, GoBolt is a technology company building the largest sustainable supply chain network that partners with merchants to deliver a complete end-to-end customer experience. By operating as an extension of each merchant’s team, GoBolt provides reliable warehousing, pick and pack, shipping, and last-mile delivery solutions. With a growing network of warehouses across North America and a suite of proprietary apps designed and supported by an in-house engineering team, GoBolt unlocks enhanced transparency and control for merchants. The company’s focus on customer-centricity is further driven by a deep commitment to sustainability. GoBolt is proud to offer carbon-neutral deliveries by prioritizing delivery in an electric vehicle and sequestering equivalent carbon emissions when that is not possible. For more information, visit GoBolt.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate GoBolt? - **Ease of Use:** 10.0/10 (Category avg: 9.0/10) #### Who Is the Company Behind GoBolt? - **Seller:** [GoBolt](https://www.g2.com/sellers/gobolt-5fb7ba2c-322e-4858-8359-c88f610209e1) - **Year Founded:** 2017 - **HQ Location:** Toronto, CA - **LinkedIn® Page:** https://www.linkedin.com/company/go-bolt (324 employees on LinkedIn®) #### Who Uses This Product? - **Company Size:** 100% Small #### What Do G2 Reviewers Say About GoBolt? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **cost-saving logistics** provided by GoBolt's use of electric vehicles for delivery. - Users value the **cost savings** from GoBolt's eco-friendly electric vehicle delivery, enhancing logistics efficiency. - Users value the **efficiency in logistics** provided by GoBolt's electric vehicle deliveries, leading to cost savings. - Users appreciate the **cost-effective logistics** of GoBolt, benefiting from reduced delivery expenses with electric vehicles. ##### Cons - Users experience **delay issues** with some deliveries and find the customer support page unavailable. - Users experience **delivery issues** with GoBolt, facing late shipments and a lack of customer support resources. - Users report **poor customer support** with late deliveries, leading to frustrating experiences and unresolved issues. - Users report **shipping issues** with late deliveries and a lack of customer support resources for GoBolt. #### What Are Recent G2 Reviews of GoBolt? **["Best for logistics and best for ecosystem"](https://www.g2.com/survey_responses/gobolt-review-10333948)** **Rating:** 4.5/5.0 stars _— Nilesh C._ [Read full review](https://www.g2.com/survey_responses/gobolt-review-10333948) ### [Gordon Cloud](https://www.g2.com/products/gordon-cloud/reviews) Gordon Cloud is the last mile delivery platform that puts you in the driver's seat: reduce administrative and inefficient processes with the most modern solution on the market. Create optimised delivery experiences at scale with an all-in-one delivery management platform. Gordon Cloud is used by hundreds of retailers, meal-kit companies, wholesalers, and transportation companies across Europe. Manage your deliveries at ease in one platform: route optimisation, driver app, real-time tracking, and customer communication. The platform boasts robust functionality to overcome logistical challenges and impress your customers. STREAMLINED AND EFFICIENT ROUTE OPTIMISATION Create optimised and efficient routes that exceed recipient expectations and ensure profitable logistics flows. We provide you with the necessary tools to plan your routes and manage potential obstacles along the way. USER-FRIENDLY EXPERIENCE FOR DRIVERS Empower drivers with an intuitive app, so they can focus on deliveries and avoid time-consuming administration. If something unexpected were to occur, a phone call to traffic controllers or customers is just a button press away. GAIN INSIGHTS AND MANAGE DEVIATIONS IN REAL TIME Monitor routes in real time to make sure everything goes according to plan. Whether your traffic controllers need to redistribute orders, communicate with drivers or manage delays, we have the tools to help! A WORLD-CLASS RECIPIENT EXPERIENCE Ensure a world-class recipient experience. Real-time updates and driver tracking allow customers to stay informed about their delivery. Customise the design to reflect your business and brand. QUALITY ASSURED DELIVERY WITH TEMP TRACKING Follow temperature in real time, identify and prevent deviations. When the temperature deviates from the approved interval, warnings are sent to the driver and traffic management. MONITOR KPIS AND GAIN VALUABLE INSIGHTS Dive deep into logistics KPIs, monitor driver performance, identify trends and find out where and how your business can improve. #### Who Is the Company Behind Gordon Cloud? - **Seller:** [Gordon](https://www.g2.com/sellers/gordon) - **Year Founded:** 2015 - **HQ Location:** Stockholm, SE - **LinkedIn® Page:** https://www.linkedin.com/company/10092466 (145 employees on LinkedIn®) ### [GoSales](https://www.g2.com/products/gosales/reviews) GoSales by MaxMobility is a powerful Sales Force Automation (SFA) and Distributor Management System (DMS) designed to streamline field sales operations and optimize distribution efficiency. Trusted by 500+ global organizations, GoSales empowers FMCG, CPG, dairy, pharma, and other field-driven businesses with real-time visibility, offline capabilities, and performance analytics. Software Categories: Sales Force Automation (SFA) Distributor Management System (DMS) Field Force & Route Management Order & Inventory Management Asset Tracking & Delivery Automation Key Use Cases: Enable field reps to capture orders, attendance, and customer visits—even in no-network zones Track primary and secondary sales through your distribution ecosystem Manage assets and deliveries with real-time route optimization and tracking Run custom audits, surveys, planograms, and beat compliance workflows Digitize catalogs, field reports, and KPI dashboards for data-driven decisions Top Features: Order Management Real-time mobile order capture Auto-apply discounts, schemes, and pricing Offline sync support Primary & secondary sales tracking Instant order analytics Stock & Inventory Opening stock capture Distributor-wise stock movement Real-time stock alerts Expiry and dump tracking Secondary sales data integration Field Force Automation Route planning and geo-tagged attendance Live rep tracking and productivity analytics Travel expense management Beat plan adherence Field KPIs and custom targets Asset & Delivery Management QR-code based asset tagging Route optimization and live delivery tracking Auto-alerts for missed SLAs Customer feedback and proof of delivery Integration with service ticketing systems Analytics & Reporting Real-time MIS dashboards Custom KPIs and performance tracking Fulfillment, order, and journey reports Territory-wise insights Visual reports for quick decision-making Benefits: Boost sales productivity through automation and accountability Gain complete visibility into field operations and distribution health Operate seamlessly in rural areas with offline-first support Reduce stock wastage and improve order fulfillment Make smarter, faster decisions with real-time data Value Proposition: GoSales is built for businesses where field execution defines success. Whether your team operates in metros or remote villages, GoSales ensures uninterrupted productivity, accurate sales data, and total control over your distribution network. It’s more than an app—it’s your sales command center. #### Who Is the Company Behind GoSales? - **Seller:** [MaxMobility](https://www.g2.com/sellers/maxmobility) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### [GoWizi](https://www.g2.com/products/gowizi/reviews) Software AI Solution built for last-mile logistics operations. An AI-powered platform, designed to optimize delivery operations and drive efficiency at every touchpoint. Our cutting-edge technology leverages the power of AI to streamline complex logistics processes, reduce costs, and elevate customer satisfaction. Say goodbye to operational bottlenecks and hello to a seamless, automated logistics ecosystem that propels your business ahead of the competition. #### Who Is the Company Behind GoWizi? - **Seller:** [GoWizi](https://www.g2.com/sellers/gowizi) - **Year Founded:** 2021 - **HQ Location:** Lisboa, PT - **LinkedIn® Page:** https://pt.linkedin.com/company/gowizitech (4 employees on LinkedIn®) ### [Harold](https://www.g2.com/products/harold/reviews) Personal delivery concierge for customers, providing high quality customer delivery service We are developing a personal delivery concierge for retailers and transport companies named Harold. It autonomously interacts with customers at all stages of last mile delivery, optimizes the route of couriers in real time. Its task is to provide high quality customer service delivery, while maintaining the operational efficiency of couriers. Harold is an add-on to current IT systems, not replacing them. #### Who Is the Company Behind Harold? - **Seller:** [Harold](https://www.g2.com/sellers/harold) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) - [‹ Prev‹ Prev](/categories/last-mile-delivery?order=g2_score&page=8#product-list) - [1](/categories/last-mile-delivery?order=g2_score#product-list) - [2](/categories/last-mile-delivery?order=g2_score&page=2#product-list) - … - [5](/categories/last-mile-delivery?order=g2_score&page=5#product-list) - [6](/categories/last-mile-delivery?order=g2_score&page=6#product-list) - [7](/categories/last-mile-delivery?order=g2_score&page=7#product-list) - [8](/categories/last-mile-delivery?order=g2_score&page=8#product-list) - 9 - [10](/categories/last-mile-delivery?order=g2_score&page=10#product-list) - [11](/categories/last-mile-delivery?order=g2_score&page=11#product-list) - [12](/categories/last-mile-delivery?order=g2_score&page=12#product-list) - [13](/categories/last-mile-delivery?order=g2_score&page=13#product-list) - [14](/categories/last-mile-delivery?order=g2_score&page=14#product-list) - [Next ›Next ›](/categories/last-mile-delivery?order=g2_score&page=10#product-list) Spotlight Categories [Audit Management Software Solutions](https://www.g2.com/categories/audit-management) [Survey Software](https://www.g2.com/categories/survey) [Chatbots Software](https://www.g2.com/categories/chatbots) [Quality Management Systems (QMS)](https://www.g2.com/categories/quality-management-qms) [Cloud Infrastructure Monitoring Tools and Software](https://www.g2.com/categories/cloud-infrastructure-monitoring) Similar Categories - [Demand Planning](/categories/demand-planning) - [Distribution](/categories/distribution) - [Inventory Management](/categories/inventory-management) - [Other Supply & Logistics](/categories/other-supply-logistics) - [Shipping](/categories/shipping) - [Commodity Trading, Transaction, and Risk Management (CTRM)](/categories/commodity-trading-transaction-and-risk-management-ctrm) - [Cross Border E-Commerce](/categories/cross-border-e-commerce) - [Direct Store Delivery](/categories/direct-store-delivery) - [Fleet Management](/categories/fleet-management) - [Global Trade Management](/categories/global-trade-management) - [Logistics Intelligence](/categories/logistics-intelligence) - [Multicarrier Parcel Management Solutions](/categories/multicarrier-parcel-management-solutions) - [Returns Management](/categories/returns-management) - [Sales & Ops Planning](/categories/sales-ops-planning) - [Supply Chain Management](/categories/supply-chain-management) [Browse Last Mile Delivery Themes](/categories/last-mile-delivery/themes) ![Daniel Rivera](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel Rivera") DR Researched and written by [Daniel Rivera](https://research.g2.com/insights/author/daniel-rivera) Updated October 3, 2024 Last mile delivery software provides features for businesses to manage and streamline deliveries from the warehouse to the customer’s front door. Last mile delivery software performs this task through route optimization, advanced dispatching, customer alerts, proof of delivery, and delivery analytics. With all these features in place, businesses can speed up delivery times as well as stay in constant communication with customers on the status of their deliveries. Last mile delivery software is mostly used by dispatchers and drivers to stay in communication and provide efficient deliveries to customers. While last mile delivery software is similar in many ways to courier software, the main differentiator is that last mile delivery software focuses solely on the delivery process while courier software can focus on back office and other operations involved in receiving and delivering. Last mile delivery software is often implemented in supply chain and logistics departments at businesses that manage delivery orders on a daily basis. Last mile delivery software is implemented alongside other supply chain and logistics software such as [supply chain planning software](https://www.g2.com/categories/supply-chain-planning). To qualify for inclusion in the Last Mile Delivery category, a product must: - Provide tools for route optimization and automatic dispatch - Provide delivery management tools for customers such as preferred delivery window and package tracking - Provide tools for logistics companies to manage and track deliveries Show More * * * ## How Do You Choose the Right Last Mile Delivery Software? ### What You Should Know About Last Mile Delivery Software ### What is Last Mile Delivery Software? Last mile delivery software allows businesses to manage deliveries in the last leg of supply chain operations—delivering packages from distribution centers to customers’ doorsteps. This phase of the delivery process is generally the longest and most difficult to manage since it usually involves multiple stops along the way. While the final stage of delivery may be challenging for businesses to navigate, it hasn’t stopped customers from demanding quick and seamless service. Nowadays, consumers expect options like free two-day or, in some cases, same-day delivery. To stay competitive, retailers must find ways to make deliveries more efficient. This is where last mile delivery platforms come into play. Last mile delivery software provides businesses with all the tools necessary to complete deliveries while minimizing costs. This tool includes route planning to optimize couriers’ routes and automatic dispatching for reduced service time and labor costs. It also offers functionalities such as package tracking and selecting ideal delivery times to prioritize customer needs and offer them insight into the location of their packages. It is more important than ever for businesses to provide real-time visibility into operations due to social media becoming an outlet for customers to air grievances, which can harm a company’s reputation and turn away new customers looking for peer recommendations. Finally, last mile logistics tools can allow for contactless delivery, where proof of delivery is sent to customers through a photo of the product after it is dropped off. ### What are the Common Features of Last Mile Delivery Software? All features that come prepackaged in a last mile delivery system aim to decrease costs, optimize labor, and shorten delivery times. The higher customer expectations are, the more efficient a retailer needs to be in completing deliveries. The below features of last mile logistics tools help accomplish this. **Route planning:** This feature eliminates the time-consuming process of manually planning travel and instead uses machine learning to find efficient routes that minimize gas usage, distance traveled, and estimated time of arrival  (ETA) for deliveries. This helps to reduce labor and fuel expenditures. **Automatic dispatching:** Last mile delivery software allows new orders to be instantly added to the ideal driver’s queue based on the route their other packages will be traveling. This feature ensures efficient distribution of labor and shorter wait times for customers to receive their orders. **Smart tracking and delivery windows:** These features track customers’  packages and allow them to select an ideal time for the item to arrive. Real-time visibility into delivery is vital for logistics companies because unsatisfied customers sometimes write scathing reviews on social media, which can repel prospective customers looking for peer recommendations. Delivery windows also give more power to the customer. **Proof of delivery:** Last mile logistics tools facilitate contactless delivery that confirms proof of drop off with a photo. This feature protects companies against unfounded customer complaints while conveniently notifying recipients of their package’s arrival. **Performance metrics:** The ability to track metrics such as on-time delivery, service rates, and distance traveled are central to this software. One can also segment the data based on the time of the week, individual drivers, or teams to assess performance based on different dimensions. **Customer feedback:** Customer reviews allow businesses to assess driver performance and gauge consumer satisfaction. Last mile delivery software allows customers to rate their service on an e-commerce platform. This functionality helps retailers improve operations and provide constructive feedback to workers. **Mobile and external integration:** Drivers can manage their deliveries via mobile integrations while on the road. In addition, customers are able to track their deliveries and leave feedback in mobile apps. Some last mile delivery software may even integrate with transportation management systems or ERP tools. ### What are the Benefits of Last Mile Delivery Software? **Faster delivery time:** Route planning and automatic dispatch allow couriers to quickly add a package to their route while optimizing their travel to speed up ETAs. When a parcel is delivered quicker, this means happier customers, brand loyalty, and a strong corporate reputation.  **Better customer experience:** Tangential to delivery times is improved customer satisfaction. When packages arrive quickly and when promised, customers feel satisfied and are more likely to convert to repeat purchasers. In addition, allowing customers to select package arrival windows gives them power and control over a process that can be frustrating without proper visibility. Centering the customer in the last mile delivery process means better customer service.  **Improved delivery operations and lower costs:** Machine learning, automation, and fleet analytics used in last mile delivery software also smooth out operations by queuing up orders, dispatching workers, and reducing fuel usage through route optimization. Because more efficient and less expensive operations are the ultimate goal of any strategic supply chain, last mile logistics platforms are vital for any business that uses e-commerce and ships goods to consumers’ houses. ### Who Uses Last Mile Delivery Software? Last mile delivery solutions are generally used by any company that sells and delivers products to a customer’s doorstep. Since many brick-and-mortar stores have online shopping platforms, this software can be used by virtually any business that sells a physical product or delivers food and beverages. **Food and beverage delivery businesses** : An increasing number of grocery stores and restaurants are offering on-demand delivery of food and beverages. For food that qualifies as perishable goods, they must be delivered as quickly as possible. Last mile delivery software helps make food deliveries more efficient through automatic group dispatching. This allows businesses to quickly group deliveries together by location, so drivers are able to cover multiple deliveries in one location. In addition, last mile logistics software keeps customers informed about when their order is arriving by providing a tracking feature as well as notifications of any delays or food adjustments. **E-commerce businesses** : Retailers that sell goods online can take advantage of all of the features that last mile delivery software has to offer. Nowadays, e-commerce businesses are expected to deliver goods promptly to prevent customers from moving to competitors that have fast delivery times. This software helps businesses by offering features for faster route planning, fleet management, and prioritized schedules for deliveries that need to be delivered quickly. From the customer side, they appreciate features such as live driver tracking, ETAs on package arrival, and driver communication options.  **Pharmaceuticals:** Companies that ship pharmaceuticals to customer doorsteps must have highly efficient supply chains that comply with legal regulations surrounding the transportation of controlled substances and protected patient information. Last mile delivery tools help consumers plan for when their medications arrive so as to prevent theft, and the software also provides vendors visibility into the final leg of transporting sensitive goods. #### Software Related to Last Mile Delivery Software Related solutions that can be used together with last mile delivery software include: [Fleet tracking software](https://www.g2.com/categories/fleet-tracking) **:** This software uses GPS technology to monitor activity, vehicles, and drivers while en route. Fleet track systems collect real-time data on driver performance and update ETAs for packages, much like last mile delivery tools. A key difference is this tool enables in-app communication between drivers and managers, whereas last mile tracking solutions include customers in the interaction with drivers. Fleet tracking is also mainly suited to assess driver performance and analyze operation costs. [Fleet management software](https://www.g2.com/categories/fleet-management) **:** Route planning, dispatching, cost analysis, and vehicle or driver tracking are core features of fleet management tools, which makes them similar to last mile logistics systems. However, fleet management isn’t limited to the last mile of parcel delivery and can be used more generally for the transportation of goods in company vehicles. ### Challenges with Last Mile Delivery Software Automation in the supply chain helps a business's bottom line, but that does not mean integrating software into operations is a pain-free process. Change management is sometimes necessary to ensure culture shifts toward industrialization, and getting company-wide buy-in to a tool is crucial to achieving ROI. Last mile delivery software has the following challenges. **Shifting cultures toward automation:** The supply chain is one of the industries most notorious for resisting progress. Despite the enormous benefit supply chains gain from automation, innovation usually happens through select forward-thinking companies or operations becoming so inefficient that there is no other option. With many companies falling into the latter category, integrating last mile logistics systems requires growing pains and change management. **Requires total buy-in and training:** An extension of culture shifts toward innovation is the need for cross-company buy-in to ensure a business can attain ROI with its new last mile delivery software. Multiple stakeholders use this software, such as couriers and warehouse managers, so there must be ample training to ensure the product is used correctly to increase efficiency, cut costs, shorten ETAs, and make customers happy. Without swift and total acceptance of the product and willingness to master using it, a company may not receive the full benefits of software that manages the last mile logistics process. **Insufficient customer engagement:** Not all last mile delivery tools are created equal when it comes to engaging customers. Although certain platforms have fully built-out chat, survey, and customer notification features, not all do. Thus, it’s crucial to invest in software that has robust customer service features to ensure a business gets the maximum ROI for automating the final leg of the logistics process. ### How to Buy Last Mile Delivery Software #### Requirements Gathering (RFI/RFP) for Last Mile Delivery Software The first step of the purchasing process is aligning with internal teams on the most important components they need from the last mile delivery system. Once the key requirements are identified, long and shortlists are created to select the best software for one’s company. #### Compare Last Mile Delivery Software Products **Create a long list** User experience and user-friendliness are important criteria to consider when forming a long list. Also, not all delivery management tools have robust customer engagement features, so note which products have built-out surveys, feedback systems, and live chatting with customers. Perhaps the most crucial thing to look for with a long list is the ease of integration with one’s existing tech stack.  **Create a short list** A shortlist can be created based on more unique criteria, such as the industry for which a product is designed. For example, some software is specifically designed for pharmaceutical delivery that takes into account additional regulatory requirements surrounding patient privacy and the distribution of controlled substances.  **Conduct demos** The next step is to have last mile delivery software vendors demonstrate the products on the shortlist to buyers. Buyers must have questions ready to check that the product meets core business requirements.  #### Selection of Last Mile Delivery Software **Choose a selection team** The selection team should include C-suite leadership from management, finance, logistics, and IT. CEOs offer direction to ensure the product makes sense with the company’s vision, CFOs can speak to the financial feasibility of the software’s implementation, logistics leaders can ask pointed questions about the tool’s functioning in day-to-day operations, and IT ensures it neatly fits with existing tech stacks. **Negotiation** Buyers must make sure to get an array of quotes that delineate how much the contract will cost and for how long it lasts. It is important to know that a vendor will bring its best salespeople to get the largest possible quote for their company, so buyers must be prepared to walk away if the contract does not meet your expectations. **Final decision** Logistics executives should be the final decision makers since they understand the nuances of last mile delivery and know in detail the unmet needs surrounding supply chain management. However, IT leaders must act as a check during the process to verify that the software can integrate into existing tech stacks.