Last mile delivery software provides features for businesses to manage and streamline deliveries from the warehouse to the customer’s front door. Last mile delivery software performs this task through route optimization, advanced dispatching, customer alerts, proof of delivery, and delivery analytics. With all these features in place, businesses can speed up delivery times as well as stay in constant communication with customers on the status of their deliveries. Last mile delivery software is mostly used by dispatchers and drivers to stay in communication and provide efficient deliveries to customers. While last mile delivery software is similar in many ways to courier software, the main differentiator is that last mile delivery software focuses solely on the delivery process while courier software can focus on back office and other operations involved in receiving and delivering.
Last mile delivery software is often implemented in supply chain and logistics departments at businesses that manage delivery orders on a daily basis. Last mile delivery software is implemented alongside other supply chain and logistics software such as supply chain planning software.
To qualify for inclusion in the Last Mile Delivery category, a product must:
- Provide tools for route optimization and automatic dispatch
- Provide delivery management tools for customers such as preferred delivery window and package tracking
- Provide tools for logistics companies to manage and track deliveries
