# Best Last Mile Delivery Software - Page 7 *By [Daniel Rivera](https://research.g2.com/insights/author/daniel-rivera)* Last mile delivery software provides features for businesses to manage and streamline deliveries from the warehouse to the customer’s front door. Last mile delivery software performs this task through route optimization, advanced dispatching, customer alerts, proof of delivery, and delivery analytics. With all these features in place, businesses can speed up delivery times as well as stay in constant communication with customers on the status of their deliveries. Last mile delivery software is mostly used by dispatchers and drivers to stay in communication and provide efficient deliveries to customers. While last mile delivery software is similar in many ways to courier software, the main differentiator is that last mile delivery software focuses solely on the delivery process while courier software can focus on back office and other operations involved in receiving and delivering. Last mile delivery software is often implemented in supply chain and logistics departments at businesses that manage delivery orders on a daily basis. Last mile delivery software is implemented alongside other supply chain and logistics software such as [supply chain planning software](https://www.g2.com/categories/supply-chain-planning). To qualify for inclusion in the Last Mile Delivery category, a product must: - Provide tools for route optimization and automatic dispatch - Provide delivery management tools for customers such as preferred delivery window and package tracking - Provide tools for logistics companies to manage and track deliveries ## Top Last Mile Delivery Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Elite EXTRA](https://www.g2.com/products/elite-extra/reviews) | 4.6/5.0 (79 reviews) | Last-mile dispatch with real-time driver accountability | "[Streamlines Dispatching with Great Auto-Dispatching Features](https://www.g2.com/survey_responses/elite-extra-review-12914076)" | | 2 | [FarEye](https://www.g2.com/products/fareye/reviews) | 4.7/5.0 (288 reviews) | Bulk-order routing with last-mile visibility | "[Smart Routing and Live Tracking](https://www.g2.com/survey_responses/fareye-review-12798017)" | | 3 | [project44](https://www.g2.com/products/project44/reviews) | 4.7/5.0 (707 reviews) | Multi-carrier last-mile visibility with ETA intelligence | "[Setting Standards for Future Services](https://www.g2.com/survey_responses/project44-review-7932179)" | | 4 | [Metrobi Delivery Management Software](https://www.g2.com/products/metrobi-delivery-management-software/reviews) | 4.9/5.0 (59 reviews) | Recurring local route dispatch with proof-of-delivery | "[Excellent Visibility Across Every Delivery From Dispatch to Completion](https://www.g2.com/survey_responses/metrobi-delivery-management-software-review-13041190)" | | 5 | [Route4Me](https://www.g2.com/products/route4me/reviews) | 4.7/5.0 (131 reviews) | Multi-stop last-mile route optimization with real-time dispatch | "[Optimized Routes That Keep Deliveries On Schedule](https://www.g2.com/survey_responses/route4me-review-13048001)" | | 6 | [Shipsy](https://www.g2.com/products/shipsy-shipsy/reviews) | 4.5/5.0 (157 reviews) | End-to-end last-mile routing with real-time visibility | "[Shipsy Makes Shipment Tracking and Delivery Times Easy](https://www.g2.com/survey_responses/shipsy-review-12712173)" | | 7 | [Locus](https://www.g2.com/products/locus-locus/reviews) | 4.5/5.0 (54 reviews) | Dynamic route optimization with last-mile visibility | "[Locus TMS for Unilever last mile delivery solution](https://www.g2.com/survey_responses/locus-review-11172339)" | | 8 | [Lalamove](https://www.g2.com/products/lalamove/reviews) | 4.6/5.0 (10 reviews) | On-demand last-mile dispatch with affordable couriers | "[Lalamove personal experience](https://www.g2.com/survey_responses/lalamove-review-10540456)" | | 9 | [LionWheel](https://www.g2.com/products/lionwheel/reviews) | 5.0/5.0 (12 reviews) | Route-optimized last-mile delivery with real-time tracking | "[Managing deliveries wit Lionwheel](https://www.g2.com/survey_responses/lionwheel-review-10048874)" | | 10 | [Onfleet](https://www.g2.com/products/onfleet/reviews) | 4.6/5.0 (137 reviews) | Route optimization with real-time driver dispatch | "[Amazing, Easy-to-Use Software with Flexible Pay-Per-Use Pricing](https://www.g2.com/survey_responses/onfleet-review-13060021)" | ## G2 Grid® for Last Mile Delivery Software ![G2 Grid® for Last Mile Delivery Software plotting products by satisfaction and market presence](https://www.g2.com/categories/last-mile-delivery/grids.png?focus%5B%5D=124078&focus%5B%5D=77526&focus%5B%5D=20527&focus%5B%5D=1328599&focus%5B%5D=16775&focus%5B%5D=36354&focus%5B%5D=53581&focus%5B%5D=130689) Highlighted products: Elite EXTRA, FarEye, project44, Metrobi Delivery Management Software, Route4Me, Shipsy, Locus, and Lalamove. Underlying data: [Grid® JSON](https://www.g2.com/categories/last-mile-delivery/grids.json?focus%5B%5D=elite-extra&focus%5B%5D=fareye&focus%5B%5D=project44&focus%5B%5D=metrobi-delivery-management-software&focus%5B%5D=route4me&focus%5B%5D=shipsy-shipsy&focus%5B%5D=locus-locus&focus%5B%5D=lalamove) ## How Many Last Mile Delivery Software Products Does G2 Track? **Total Products under this Category:** 195 ### Category Stats (Jul 2026) - **Average Rating**: 4.55/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: eShipz (+0.92%) - Among all products in this category, eShipz recorded the largest rating increase compared to last month *Last updated: July 21, 2026* ## How Does G2 Rank Last Mile Delivery Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 3,000+ Authentic Reviews - 195+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Last Mile Delivery Software Is Best for Your Use Case? - **Leader:** [Elite EXTRA](https://www.g2.com/products/elite-extra/reviews) - **Highest Performer:** [LionWheel](https://www.g2.com/products/lionwheel/reviews) - **Easiest to Use:** [FarEye](https://www.g2.com/products/fareye/reviews) - **Top Trending:** [Dispatch Science](https://www.g2.com/products/dispatch-science/reviews) - **Best Free Software:** [Tookan](https://www.g2.com/products/tookan/reviews) --- **Sponsored** ### Scurri Scurri is a leading delivery management software designed to streamline the entire eCommerce delivery process, from checkout to post-purchase communications. Trusted by retailers, marketplaces, and logistics providers, Scurri helps you optimise operations, reduce costs, and deliver exceptional customer experiences. Products: Scurri Connect Scurri Connect is an eCommerce delivery management platform that optimises delivery to make it simple, effective and adaptable to all scenarios. With Scurri Connect, you can: - Offer flexible delivery options at checkout to increase conversion rates and customer satisfaction. - Automate carrier selection and label generation with an intuitive rules engine. - Track parcels in real-time and provide proactive customer updates. - Generate customs documentation and ship cross-border with ease. - Access advanced delivery performance reporting to uncover cost savings and improve efficiency. Seamlessly integrated with top eCommerce platforms and WMS, including Shopify, Magento, and more, Scurri Connect offers a future-ready foundation for scalable shipping operations. Scurri Track Plus Scurri Track Plus is a post-purchase experience solution that enables branded customer communications, boosting loyalty and reducing WISMO (Where Is My Order) queries. Create engaging, consistent touch-points across the delivery journey that reflect your brand, and drive repeat purchases. Key Features ✅ Easy to implement with powerful results - Our API is easy to implement so you can automate your deliveries. Our onboarding team guide you every step of the way for a smooth implementation. ✅ Customised Delivery Options at Checkout - With Scurri Connect, you can display a range of delivery options at the checkout so shoppers can choose the most convenient option for them. This is proven to increase customer satisfaction and reduce cart abandonment. ✅ Delivery label printing - Create and manifest shipments with automatically generated labels. The carrier approved labels are perfectly accurate for delivery that is precise. ✅ Integrated network of Carriers - Scurri Connect’s network of approved and reliable carriers gives you ultimate flexibility so you can fulfil orders under any circumstances and ship to anywhere in the world. Expand into new markets and seize the opportunity of cross border trade with our global carriers. ✅ Carrier Network – Access 50+ global carriers including DPD, DHL, FedEx, Royal Mail, UPS, Yodel and more. ✅ Straightforward Shipping Rules - The rules engine interface is simple, you just drag and drop. You have infinite flexibility and full control. ✅ Parcel Tracking and notifications - Scurri Connect's live tracking data gives you the ability to display tracking information on your website and update your customers on their deliveries. You can see the status of all shipments by all carriers in a standardised format. Realtime access means customer service teams can respond immediately. ✅ Customs Documentation - Scurri Connect automatically generates approved customs documents and commercial invoices for shipments. Be Brexit-ready and prepared to ship into the EU with our seamless cross border delivery. Our multi-carrier network means Scurri Connect customers have access to competitively priced, international shipping rates to easily expand into new international markets. ✅ Advanced Reporting - Scurri Connect’s advanced reporting suite allows you to audit and improve your delivery service. You can manage all your carrier performance and rate information in one centralised location. Use real-time data to discover insights, improve efficiencies and act quickly. Analyse your carrier costs and make savings using Rates reporting. ✅ Scurri Connect integrates with your eCommerce platform - The Scurri Connect Shipping API is easy to integrate with your eCommerce platform or Warehouse Management System. We have direct integrations with the most popular industry platforms such as Shopify, Magento, Netsuite, Brightpearl, eBay, Peoplevox, Kooomo, Caliq. ✅ Customer Support - We pride ourselves on our first-class customer support, our dedicated team of real people are always ready to respond quickly with personalised support for our customers. We have the highest industry ratings in SLA, NPS score and CSAT. ✅ Intuitive automation with our Rules Engine - Our rules engine allows you to automate your carrier management with highly flexible and easy to configure settings. Execute carrier changes instantly and intuitively with no need to wait for technical expertise. Automate decision making for optimal carrier selection every time. ✅ Rates Reporting - Painlessly analyse carrier costs to maximise efficiency. Utilise rates data to manage billing reconciliation with carriers. Option to automatically allocate to the most cost effective service. ✅ Permissions - Empower your users and protect your business with our permissions feature. Setting permissions easily grants or restricts access to functions and warehouses. ✅ Post-purchase communications with Scurri Track Plus - Reduce WISMO queries and boost customer loyalty with on-brand communications that drive engagement. The post-purchase phase is the period during which your customers show highest engagement. Scurri’s easy-to-integrate post-purchase communications tool puts you in control of sending own-branded communications. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2447&secure%5Bchosen_at%5D=2026-07-21T23%3A43%3A47Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=87561&secure%5Bresource_id%5D=2447&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flast-mile-delivery%3Fpage%3D7&secure%5Btoken%5D=bd53e747197d1548bdb0c94ad28d64dad8dea053429c222c5d7707e9fc1d71d8&secure%5Burl%5D=https%3A%2F%2Fwww.scurri.com%2Fdelivery-management-platform%2F&secure%5Burl_type%5D=paid_promos) --- ## What Are the Top-Rated Last Mile Delivery Software Products in 2026? ### 1. [NowGo by Shippit](https://www.g2.com/products/nowgo-by-shippit/reviews) NowGo by Shippit is AI-powered delivery management and route optimisation software for fleets. For businesses with highly complex delivery operations and trusted by leading brands likeReece, Mitre 10 and Healius to manage fleets, optimise routes, and dispatch more than 31 million orders annually. Australian-built and supported, NowGo helps fleet operators, couriers, trade suppliers, and businesses with their own vehicles deliver more with less, helping reduce over 200 million kilometres travelled, cutting dispatch time by up to 50%, and improving fleet utilisation by 15%. Real-time planning and dynamic re-routing Live dashboard shows drivers, deliveries, and job details in an intuitive and map-based interface. AI-powered route planning reduces manual planning for dispatchers by 40–50%, and optimises routes using live traffic, historical patterns, driver availability, vehicle capacity, and time windows. Smart job assignment Add new jobs to existing shifts with minimal disruption, handling breakdowns, driver delays, or unexpected orders to increase order throughput by 12% and fleet utilisation by 15%. Intuitive driver app iOS/Android app with offline mode, proof-of-delivery (photo, signature, barcode), navigation, and two-way driver dispatch communication. Customisable rules and built-in breaks ensure compliance without development delays. Live GPS tracking and customer communications Real-time tracking, automated SMS, proximity notifications, and white-labelled branding reduce WISMO calls and improve satisfaction. Hybrid delivery orchestration Native integration with Shippit multi-carrier shipping ensures unified delivery orchestration across your own vehicles and 100+ carriers. Fleet analytics and reporting Track 100+ data points including fleet utilisation, route performance, driver productivity, on-time delivery rates, and cost per delivery/kilometre. **Who Is the Company Behind NowGo by Shippit?** - **Seller:** [Shippit](https://www.g2.com/sellers/shippit) - **Year Founded:** 2014 - **HQ Location:** Sydney, Australia - **LinkedIn® Page:** https://www.linkedin.com/company/shippit/ (158 employees on LinkedIn®) ### 2. [Ofeefee](https://www.g2.com/products/ofeefee/reviews) Africa has the youngest and fastest growing population in the world and a huge number of talented young people find themselves with few ways to create value for society and achieve their potential. Yellow Academy operates throughout Sub-Saharan Africa and has brought together a team of multidisciplinary individuals that are dedicated to delivering the highest quality work timeously. Each of our team members goes through a rigorous vetting process, which encompasses the following: - Aptitude test that test their skills in: - Pattern mathematics - English comprehension - Logic - Basic computer skills - Basic Microsoft Excel - Two interview rounds Our onboarding process includes the following: - Equipment allocation - Personal mentorship - Microsoft Suite training - Google Doc and sheet training We continually reinvest in training & upskilling our team across a number of tasks and quality assurance is guaranteed through our rigorous review process. As each of our team members works remotely and on a flexible schedule, we’re able to deliver work across a number of time zones: including Europe, Africa up to American Eastern time. Our experience in data entry spans across education, digital retail and Pay-As-You-Go solar for companies in in Europe and Africa. **Who Is the Company Behind Ofeefee?** - **Seller:** [Yellow Digital Retailers LTD](https://www.g2.com/sellers/yellow-digital-retailers-ltd) - **Year Founded:** 2018 - **HQ Location:** Cape Town, Western Cape, South Africa - **LinkedIn® Page:** https://www.linkedin.com/company/yellow-africa/ (209 employees on LinkedIn®) ### 3. [Omnic Parcel Locker Software](https://www.g2.com/products/omnic-parcel-locker-software/reviews) The ultimate parcel locker software. Our software facilitates the seamless integration of cutting-edge technologies into your operations, enhancing efficiency and customer experiences, all while offering dynamic scalability. Drawing upon over a decade of dedicated expertise, we design self-service software solutions that have been rigorously tested, refined, and perfected through real-world trials. **Who Is the Company Behind Omnic Parcel Locker Software?** - **Seller:** [Omnic](https://www.g2.com/sellers/omnic) - **Year Founded:** 2012 - **HQ Location:** Milano, IT - **LinkedIn® Page:** https://www.linkedin.com/company/b2bomnic/ (46 employees on LinkedIn®) ### 4. [PACKAGE.AI](https://www.g2.com/products/package-ai/reviews) A courier solution for the Israeli market to optimize routes, coordinate recipients, dispatch routes to drivers, recipients, and more. **Who Is the Company Behind PACKAGE.AI?** - **Seller:** [Package.AI](https://www.g2.com/sellers/package-ai) - **Year Founded:** 2017 - **HQ Location:** Tel-Aviv Yafo, IL - **Twitter:** @packageai (18 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/package.ai/ (35 employees on LinkedIn®) ### 5. [PakLog](https://www.g2.com/products/paklog/reviews) Package and Deliveries logging management for Mail and Parcel Centers, Private and Corporate Mail Rooms, Residential Concierge, University Housing and Front Office to recipients hands, and everywhere in between Product Features Save Time & Money Managing Inbound Deliveries Total Accountability and Auditing Access Records Anywhere, Anytime by Anyone Package Storage Management Customer Notifications Via Text and Email Email Announcements for Recipients Proof of Pickup via Digital Signature Use on PC and Tablet or Mobile No monthly fees !!! Easy to use **Who Is the Company Behind PakLog?** - **Seller:** [Excercio](https://www.g2.com/sellers/excercio) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are G2 Users Discussing About PakLog? - [What is PakLog used for?](https://www.g2.com/discussions/what-is-paklog-used-for) ### 6. [Proof of Delivery](https://www.g2.com/products/insight-works-proof-of-delivery/reviews) Track, Trace, Trust: Proof of Delivery for Business Central. With the cutting-edge Proof of Delivery app from Insight Works, transform your Microsoft Dynamics 365 Business Central into a delivery powerhouse. We empower you to simplify, streamline, and secure every delivery, providing transparency, real-time updates, and irrefutable proof of service. Never let a delivery go unverified, untracked, or unrecorded again. Benefits: \* Seamless Integration: Harness the power of Microsoft Dynamics 365 Business Central as our PoD app integrates flawlessly into your existing system, unlocking superior functionality without requiring complex set-up or training. \* Real-Time Visibility: No more waiting or guessing. Get real-time updates on delivery progress and provide superior customer service with on-time notifications and accurate information. \* Enhanced Accountability: Bolster trust with your customers through our transparent delivery process. \* Every delivery is signed for, geo-tagged, time-stamped, and recorded, ensuring complete accountability. \* Reduced Paperwork: Say goodbye to cumbersome paperwork and tedious manual entry. Our PoD app automatically generates digital delivery reports, significantly reducing administration and paperwork. \* Increased Efficiency: Accelerate your operations with streamlined processes that save time, reduce errors, and improve productivity. Typical Users: \* Supply Chain Managers \* Logistics Coordinators \* Delivery Drivers \* Warehouse Managers \* Customer Service Representatives \* Business Owners \* Quality Assurance Managers \* E-Commerce Business Managers \* Third-Party Logistics Providers (3PLs) **Who Is the Company Behind Proof of Delivery?** - **Seller:** [Insight Works](https://www.g2.com/sellers/insight-works-789343fd-b89b-4ceb-96f1-3852de881f67) - **Year Founded:** 2008 - **HQ Location:** Edmonton, AB - **Twitter:** @DMSInsightWorks (393 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/insight-works/ (38 employees on LinkedIn®) ### 7. [Purbis](https://www.g2.com/products/purbis/reviews) Purbis provide you food ordering and delivery system for your business. Allowing you to manage single or multiple restaurants efficiently. You get the readymade script customized in your own brand name. Our Pubis app is designed in such a way to get orders from customer, notification send to both admin and restaurant, restaurant prepares food and assign it to delivery staff. Delivery staff delivers food to customers. **Average Rating:** 4.3/5.0 **Total Reviews:** 10 **How Do G2 Users Rate Purbis?** - **Ease of Use:** 7.9/10 (Category avg: 9.0/10) **Who Is the Company Behind Purbis?** - **Seller:** [Technoduce Info Solutions](https://www.g2.com/sellers/technoduce-info-solutions) - **Year Founded:** 2011 - **HQ Location:** Tamilnadu, India - **Twitter:** @Technoduce (854 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2861797/ (60 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 50% Small-Business #### What Are Recent G2 Reviews of Purbis? **"[Adobe has some serious competition!](https://www.g2.com/survey_responses/purbis-review-1682249)"** **Rating:** 4.5/5.0 stars *— Tarek H.* [Read full review](https://www.g2.com/survey_responses/purbis-review-1682249) --- **"[Revu Bluebeam](https://www.g2.com/survey_responses/purbis-review-1683550)"** **Rating:** 5.0/5.0 stars *— Cody O.* [Read full review](https://www.g2.com/survey_responses/purbis-review-1683550) --- #### What Are G2 Users Discussing About Purbis? - [What is Purbis used for?](https://www.g2.com/discussions/what-is-purbis-used-for) ### 8. [QDelivery Smart Delivery Platform](https://www.g2.com/products/qdelivery-smart-delivery-platform/reviews) 🙋🏻 Hi, we're QDelivery. ⚡️ The Smart Delivery Platform streamlines your operations for a top-notch customer experience. 💫 QDelivery enables businesses manage and optimize all their operations with its state-of-the-art delivery management software. The technology we develope allows organizations to save time and money while advancing customer satisfaction with a seamless delivery process. 🌏 QDelivery empowers millions of monthly deliveries for businesses of various sizes across the globe, spanning multiple industries including but not limited to grocery, FMCG, furniture, prepared meals, pharmacy, and more. 💻📲 Elevate your delivery experience with our comprehensive product suite, featuring user-friendly smartphone apps for drivers, a cutting-edge web dashboard for dispatchers, and automatic notifications and real-time tracking for delighted recipients. 🤝 Whether you're a small local retailer or a global e-commerce giant, our platform is designed to cater to your specific needs. Together, we can make deliveries faster, smarter, and more reliable! Let's join forces to reshape the future of delivery management! **Who Is the Company Behind QDelivery Smart Delivery Platform?** - **Seller:** [QDelivery](https://www.g2.com/sellers/qdelivery) - **Year Founded:** 2022 - **HQ Location:** Kadıkoy, TR - **LinkedIn® Page:** https://www.linkedin.com/company/qdelivery (17 employees on LinkedIn®) ### 9. [QuadMinds Flash](https://www.g2.com/products/quadminds-flash/reviews) The most complete route optimization software to organize deliveries. More than 500 companies in Latin America and Spain use QuadMinds to gain operational efficiency, reduce planning times, find the best delivery route, and send notifications on the status of deliveries. **Who Is the Company Behind QuadMinds Flash?** - **Seller:** [QuadMinds](https://www.g2.com/sellers/quadminds) - **Year Founded:** 2010 - **HQ Location:** Comuna 15, AR - **LinkedIn® Page:** https://www.linkedin.com/company/quadmindslatam (72 employees on LinkedIn®) ### 10. [Quickworks](https://www.g2.com/products/quickworks/reviews) Quicksuite is a ready-to-launch versatile solution for industries such as hospitality, on-demand industry, ride business, healthcare, facilities management, and more. The pre-built nature of this software ensures a hassle-free implementation process, eliminating the need for extensive development time and resources. With integrated scheduling and appointment management tools, you can efficiently manage and allocate resources, ensuring optimal utilization and minimizing conflicts. This results in improved operational efficiency, reduced downtime, and enhanced customer satisfaction. **Who Is the Company Behind Quickworks?** - **Seller:** [Quickworks](https://www.g2.com/sellers/quickworks) - **HQ Location:** Dubai, AE - **LinkedIn® Page:** https://www.linkedin.com/company/quick-workss (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business ### 11. [Rekart](https://www.g2.com/products/rekart/reviews) Rekart is a modern delivery management software designed to simplify recurring deliveries for milk, meals, and grocery-based businesses. With powerful tools for order scheduling, driver assignment, customer communication, and payment collection, Rekart helps local delivery services move from manual tracking to full automation. Built for businesses managing 50 to 5000+ daily orders, Rekart offers a centralized dashboard, real-time delivery tracking, and customer and driver apps—all in one platform. It supports subscription-based deliveries, flexible order rescheduling, packaging summaries, and smart analytics, empowering teams to save time, reduce errors, and grow efficiently. Rekart is trusted by cloud kitchens, dairy suppliers, grocery chains, and hyperlocal delivery startups. **Who Is the Company Behind Rekart?** - **Seller:** [rekart](https://www.g2.com/sellers/rekart) - **HQ Location:** Pune, Maharashtra - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 12. [Riposte Platform](https://www.g2.com/products/riposte-platform/reviews) A unique software platform which is purpose-built for postal retail and logistics organizations. It allows you to profitably transform customer experiences across a range of points of engagement. **Who Is the Company Behind Riposte Platform?** - **Seller:** [Escher](https://www.g2.com/sellers/escher) - **Year Founded:** 1989 - **HQ Location:** Dublin 20, County Dublin, Ireland - **Twitter:** @escher_group (1,349 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/eschergroup/ (160 employees on LinkedIn®) ### 13. [Roboost](https://www.g2.com/products/roboost-roboost/reviews) At Roboost we are reinventing the home delivery operations. Bringing AI automation to every stage of the delivery cycle, from the moment an order is placed to delivery completion, without any human intervention. So businesses can monitor their operations from a distance, while they focus on the big decisions that can help their business grow. Helping business reduce 30% in operational costs & enhance fleet productivity by 50%. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Roboost?** - **Ease of Use:** 10.0/10 (Category avg: 9.0/10) - **How long did it take to go live?:** 0/10 (Category avg: 1.0/10) **Who Is the Company Behind Roboost?** - **Seller:** [Roboost](https://www.g2.com/sellers/roboost) - **Year Founded:** 2020 - **HQ Location:** Cairo, EG - **Twitter:** @RoboostApp (20 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/roboostapp (38 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Roboost's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Route Optimization (1 reviews) - Visibility (1 reviews) ### What Do G2 Reviewers Say About Roboost? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **responsive and helpful customer support** of Roboost, enhancing their overall operational efficiency. - Users value the **route optimization** feature for enhancing visibility and significantly reducing fuel costs. - Users value the **full visibility** Roboost provides, enhancing management of shifts, delays, and performance effectively. #### What Are Recent G2 Reviews of Roboost? **"[Roboost Took Our Delivery Game to the Next Level](https://www.g2.com/survey_responses/roboost-review-11246854)"** **Rating:** 5.0/5.0 stars *— hany f.* [Read full review](https://www.g2.com/survey_responses/roboost-review-11246854) --- ### 14. [Route360](https://www.g2.com/products/route360/reviews) Route360 is a last-mile logistics intelligence platform that helps delivery operators optimize routes, monitor real-world execution, and continuously improve efficiency. Route360 bridges the gap between planned routes and actual execution, enabling companies to recover lost efficiency through data-driven insights and continuous optimization. **Who Is the Company Behind Route360?** - **Seller:** [Route360](https://www.g2.com/sellers/route360) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/route-360/ (1 employees on LinkedIn®) ### 15. [Routeique](https://www.g2.com/products/routeique/reviews) Routeique is a cloud-based logistics and delivery management solution that combines a cloud-based software platform with mobile applications for iOS and Android, as well as Industrial Internet of Things (IOT) devices for vehicle tracking, asset tracking, signature capture and remote invoice printing, to manage commercial delivery business. **Who Is the Company Behind Routeique?** - **Seller:** [Routeique](https://www.g2.com/sellers/routeique) - **Year Founded:** 2016 - **HQ Location:** Calgary, CA - **Twitter:** @routeique (776 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/routeique/ (11 employees on LinkedIn®) ### 16. [Routella](https://www.g2.com/products/routella/reviews) Routella helps couriers, florists, restaurants, and e-commerce stores run their own deliveries without the per-driver pricing or marketplace cut of legacy tools. Import orders from Shopify, WooCommerce, Wix, and 13+ other platforms (or add them manually), auto-optimize multi-stop routes, and dispatch to drivers through a simple tokenized link — no app to download. Customers get live tracking and accurate ETAs in 195 languages over WhatsApp, SMS, or email, plus proof of delivery and cash-on-delivery (COD) collection. Routella is flat-priced: a free plan with no credit card, Growth at $29/month (5 drivers), and Pro at $79/month (unlimited drivers) — versus competitors charging $500-600+ per driver. Built for dispatchers who want fast, reliable routing and happy customers. **Who Is the Company Behind Routella?** - **Seller:** [Deco Garden](https://www.g2.com/sellers/deco-garden) - **Year Founded:** 2025 - **HQ Location:** London, GB - **LinkedIn® Page:** https://www.linkedin.com/company/127154225 (1 employees on LinkedIn®) ### 17. [Rushers](https://www.g2.com/products/rushers/reviews) Rushers is a last-mile delivery marketplace that connects independent couriers directly with businesses and their customers, transforming the last-mile delivery sector. Our platform empowers couriers, known as Rushers, to set their own prices, choose their working hours, and select their delivery areas, providing unparalleled flexibility and autonomy. Rushers is revolutionizing the logistics industry by prioritizing the needs and freedoms of both couriers and businesses, fostering a community of motivated, independent couriers who are dedicated to delivering excellence. **Who Is the Company Behind Rushers?** - **Seller:** [Rushers Srl](https://www.g2.com/sellers/rushers-srl) - **Year Founded:** 2023 - **HQ Location:** Caserta, IT - **LinkedIn® Page:** https://www.linkedin.com/company/rushers (6 employees on LinkedIn®) ### 18. [SafeDigit Integration Platform](https://www.g2.com/products/safedigit-integration-platform/reviews) SafeDigit empowers developers to quickly build native integrations with SaaS, e-commerce, and logistics applications, without sacrificing control over the data. Our embeddable iPaaS platform cuts out the grunt work + tech debt when building user-facing integrations, and it's flexible enough to fit your unique design. **Who Is the Company Behind SafeDigit Integration Platform?** - **Seller:** [SafeDigit](https://www.g2.com/sellers/safedigit) - **Year Founded:** 2021 - **HQ Location:** Vancouver, CA - **LinkedIn® Page:** https://www.linkedin.com/company/safedigit-io (3 employees on LinkedIn®) ### 19. [SCExpert Suite](https://www.g2.com/products/scexpert-suite/reviews) Made4net is a leading global provider of best-in-class, cloud-based supply chain execution and warehouse management solutions for organizations of all sizes to improve the speed and efficiency of their supply chain. The company’s end-to-end SCExpert™ platform offers a robust WMS solution that enables real-time inventory visibility, labor management, and equipment productivity with performance analytics that drive faster, more accurate order fulfillment and improved supply chain efficiency. In addition to the best-of-breed WMS, the platform offers integrated yard management, dynamic route management, proof of delivery and warehouse automation solutions that deliver a true supply chain convergence. Made4net is proud to be recognized by analysts and industry experts as a global leader in warehouse management software, including the Gartner Magic Quadrant for Warehouse Management Systems. **Average Rating:** 4.5/5.0 **Total Reviews:** 2 **How Do G2 Users Rate SCExpert Suite?** - **Ease of Use:** 6.7/10 (Category avg: 9.0/10) **Who Is the Company Behind SCExpert Suite?** - **Seller:** [Made4net](https://www.g2.com/sellers/made4net) - **HQ Location:** Teaneck, New Jersey, United States - **Twitter:** @made4netusa (167 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/made4net/ (185 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Mid-Market #### What Are Recent G2 Reviews of SCExpert Suite? **"[Supply Chain Consultant](https://www.g2.com/survey_responses/scexpert-suite-review-7168109)"** **Rating:** 5.0/5.0 stars *— Casey W.* [Read full review](https://www.g2.com/survey_responses/scexpert-suite-review-7168109) --- **"[Consumer friendly totally web based](https://www.g2.com/survey_responses/scexpert-suite-review-4195803)"** **Rating:** 4.0/5.0 stars *— Helga E.* [Read full review](https://www.g2.com/survey_responses/scexpert-suite-review-4195803) --- #### What Are G2 Users Discussing About SCExpert Suite? - [What is SCExpert Suite used for?](https://www.g2.com/discussions/what-is-scexpert-suite-used-for) ### 20. [Sendi.io](https://www.g2.com/products/sendi-io/reviews) Delivery management software trusted by Mcdonald's and other leading global brands for delivering smiles to customers. Sendi.io is a delivery management software that allows you complete control of your deliveries with an easy-to-use app. You can integrate it with your current systems or POS. You can live-track your drivers, optimize your route, get detailed reports, and automatically send SMS to your customers. - Automated Dispatching: Sendi.io app automatically pairs new orders with available courier drivers, helping you save time, and deliver more orders. - Real-time GPS Tracking: You can live track every courier driver using GPS. Their location is shared with the customers to give them an accurate ETA. Use AI last-mile delivery (hyperlocal) route optimization - Integrate Without Breaking a Sweat: Integrate all of your orders using our API. It is seamless and blends with the way you currently operate. - Automated Route Planning: To save you time and fuel, and ultimately deliver more, Sendi.io assigns deliveries and courier drivers to the best and most efficient routes. - Customer Experience: Delight Customers with predictive ETA for live-tracking and an easy method to review their couriers. To improve customer experience using analytics, you can generate reports in the app. - Courier Review System: Your customers can review their experience with every delivery. This feedback is shared with the manager. Get more return customers, less angry clients. Save time and money by automating your workflow with Sendi.io. **Who Is the Company Behind Sendi.io?** - **Seller:** [Sendi.io](https://www.g2.com/sellers/sendi-io) - **Year Founded:** 2015 - **HQ Location:** Tel aviv, IL - **LinkedIn® Page:** https://www.linkedin.com/company/sendi-io (11 employees on LinkedIn®) ### 21. [Senvo](https://www.g2.com/products/senvo/reviews) Senvo is a last-mile data analytics platform that gives manufacturers, e-commerce brands, and third-party logistics providers (3PLs) full visibility into their shipping costs and catches the carrier billing errors that most businesses never detect. The platform centralizes shipment and invoice data from every parcel and freight carrier into one unified view, then runs automated freight invoice audits that flag overbillings, surcharge mistakes, and contractual non-compliance. When discrepancies surface, Senvo's claims engine takes over -documenting issues, filing disputes, and tracking resolution without manual intervention. Beyond auditing, Senvo builds a digital twin of each customer's logistics operation. This enables detailed analytics and reporting that help logistics teams spot inefficiencies, benchmark carrier performance, and make data-driven decisions about their carrier mix. Cost-per-shipment breakdowns, carrier scorecards, and spend trend dashboards provide the financial transparency that supply chain teams need to negotiate better rates and optimize routing. For fulfillers and 3PLs, Senvo compresses invoice processing turnaround from seven-plus weeks to under five days - directly improving cash flow and working capital. For shippers, the platform recovers revenue lost to billing errors and service failures that would otherwise be silently absorbed as a cost of doing business. Senvo's data ingestion engine uses pattern recognition from symbolic AI to parse carrier data from any format - structured EDI, CSVs, or unstructured PDFs - and normalize it into one queryable dataset. No manual data mapping or template configuration is required. This makes onboarding new carriers fast, even for businesses managing dozens of regional and global carrier relationships. **Who Is the Company Behind Senvo?** - **Seller:** [Senvo](https://www.g2.com/sellers/senvo) - **Year Founded:** 2023 - **HQ Location:** Berlin, DE - **LinkedIn® Page:** https://www.linkedin.com/company/senvo/ (14 employees on LinkedIn®) ### 22. [SherpaFleet](https://www.g2.com/products/sherpafleet/reviews) Job assignment, delivery tracking, and driver management tool that can be used for your own drivers or integrate with third parties. **Who Is the Company Behind SherpaFleet?** - **Seller:** [SherpaFleet](https://www.g2.com/sellers/sherpafleet) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 23. [Shipday](https://www.g2.com/products/shipday/reviews) Shipday is an AI-powered delivery management and customer engagement platform designed to streamline the delivery process for businesses across various sectors. This software solution caters specifically to couriers, restaurants, pizzerias, e-commerce stores, retail outlets, and delivery management companies, providing them with the tools needed to simplify deliveries, enhance customer loyalty, and ultimately grow their business. The platform serves a diverse target audience, including small to medium-sized businesses that require efficient delivery solutions to meet customer expectations. By integrating advanced AI technology, Shipday offers features that optimize route planning, track deliveries in real-time, and improve communication between businesses and their customers. This is particularly beneficial for industries where timely delivery is crucial, such as food service and e-commerce, where customer satisfaction hinges on the reliability of delivery services. Key features of Shipday include an intuitive dashboard that allows users to manage orders seamlessly, automated notifications that keep customers informed about their delivery status, and analytics tools that provide insights into delivery performance. These features not only enhance operational efficiency but also contribute to a better customer experience. Businesses can leverage these insights to make data-driven decisions, improving their service offerings and fostering customer loyalty. Shipday's platform supports multiple delivery methods, allowing businesses to choose the most effective approach for their needs. Whether it’s in-house delivery or third-party logistics, the flexibility offered by Shipday ensures that businesses can adapt to changing demands. The integration of customer engagement tools further enhances the platform's value, enabling businesses to communicate effectively with their customers, gather feedback, and build lasting relationships. Overall, Shipday stands out in the delivery management software category by combining advanced technology with user-friendly features tailored to the specific needs of various industries. By focusing on enhancing the delivery experience and fostering customer engagement, Shipday provides businesses with the necessary tools to thrive in a competitive landscape. **Who Is the Company Behind Shipday?** - **Seller:** [Shipday](https://www.g2.com/sellers/shipday) - **Company Website:** https://www.shipday.com - **Year Founded:** 2020 - **HQ Location:** Menlo park , US - **LinkedIn® Page:** https://www.linkedin.com/company/shipdayinc (44 employees on LinkedIn®) ### 24. [Shipp](https://www.g2.com/products/shipp/reviews) Shipp is a pioneering digital freight forwarding platform dedicated to revolutionizing the global marine supplies supply chain, an industry valued at approximately US$169 billion annually. Recognizing the maritime sector's lag in digital adoption, Shipp aims to enhance productivity by addressing fragmentation and standardization issues, thereby reducing operational costs for ship operators. By strategically applying digital technology, Shipp connects key stakeholders in the marine supplies industry, streamlining processes to create a more efficient and profitable supply chain. Key Features and Functionality: - Digital Freight Forwarding: Offers a comprehensive platform for managing freight forwarding operations digitally, reducing manual processes and errors. - Stakeholder Integration: Connects ship operators, suppliers, and agents, facilitating seamless communication and collaboration. - Supply Chain Optimization: Utilizes digital tools to streamline procurement, logistics, and delivery processes within the maritime industry. - Standardization: Implements standardized procedures and documentation to reduce fragmentation and improve efficiency. - Cost Reduction: Identifies and eliminates unnecessary costs by optimizing supply chain operations. Primary Value and Solutions Provided: Shipp addresses the inefficiencies prevalent in the marine supplies industry by introducing digital solutions that enhance productivity and profitability. By integrating major stakeholders through its platform, Shipp simplifies complex supply chain processes, reduces operational costs, and fosters a more cohesive and efficient maritime logistics network. This digital transformation empowers ship operators and suppliers to navigate the global marine supplies market more effectively, ensuring timely deliveries and improved service quality. **Who Is the Company Behind Shipp?** - **Seller:** [Ship Supplies Direct](https://www.g2.com/sellers/ship-supplies-direct) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 25. [Social Taste for Restaurants](https://www.g2.com/products/social-taste-for-restaurants/reviews) Social Taste is integrated directly from the admin module on your Facebook page. Full-fledged eshop on your page with full functionality and ordering completely in Facebook environment. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Social Taste for Restaurants?** - **Ease of Use:** 10.0/10 (Category avg: 9.0/10) - **How long did it take to go live?:** 0/10 (Category avg: 1.0/10) **Who Is the Company Behind Social Taste for Restaurants?** - **Seller:** [Social Taste](https://www.g2.com/sellers/social-taste) - **Year Founded:** 2011 - **HQ Location:** Bansko, BG - **Twitter:** @socialtasteme (65 Twitter followers) - **LinkedIn® Page:** http://www.linkedin.com/company/social-taste (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Social Taste for Restaurants? **"[Super cool](https://www.g2.com/survey_responses/social-taste-for-restaurants-review-1119824)"** **Rating:** 5.0/5.0 stars *— Nakisha B.* [Read full review](https://www.g2.com/survey_responses/social-taste-for-restaurants-review-1119824) --- #### What Are G2 Users Discussing About Social Taste for Restaurants? - [What is SocialTaste used for?](https://www.g2.com/discussions/what-is-socialtaste-used-for) ## What Is Last Mile Delivery Software? [Supply Chain & Logistics Software](https://www.g2.com/categories/supply-chain-logistics) ## What Software Categories Are Similar to Last Mile Delivery Software? - [Field Service Management Software](https://www.g2.com/categories/field-service-management) - [Transportation Management Systems (TMS)](https://www.g2.com/categories/transportation-management-systems-tms) - [Fleet Management Software](https://www.g2.com/categories/fleet-management) - [Shipping Software](https://www.g2.com/categories/shipping) - [Grocery Delivery Software](https://www.g2.com/categories/grocery-delivery) - [Route Planning Software](https://www.g2.com/categories/route-planning-software) - [Fleet Tracking Software](https://www.g2.com/categories/fleet-tracking) --- ## How Do You Choose the Right Last Mile Delivery Software? ### What You Should Know About Last Mile Delivery Software ### What is Last Mile Delivery Software? Last mile delivery software allows businesses to manage deliveries in the last leg of supply chain operations—delivering packages from distribution centers to customers’ doorsteps. This phase of the delivery process is generally the longest and most difficult to manage since it usually involves multiple stops along the way. While the final stage of delivery may be challenging for businesses to navigate, it hasn’t stopped customers from demanding quick and seamless service. Nowadays, consumers expect options like free two-day or, in some cases, same-day delivery. To stay competitive, retailers must find ways to make deliveries more efficient. This is where last mile delivery platforms come into play. Last mile delivery software provides businesses with all the tools necessary to complete deliveries while minimizing costs. This tool includes route planning to optimize couriers’ routes and automatic dispatching for reduced service time and labor costs. It also offers functionalities such as package tracking and selecting ideal delivery times to prioritize customer needs and offer them insight into the location of their packages. It is more important than ever for businesses to provide real-time visibility into operations due to social media becoming an outlet for customers to air grievances, which can harm a company’s reputation and turn away new customers looking for peer recommendations. Finally, last mile logistics tools can allow for contactless delivery, where proof of delivery is sent to customers through a photo of the product after it is dropped off. ### What are the Common Features of Last Mile Delivery Software? All features that come prepackaged in a last mile delivery system aim to decrease costs, optimize labor, and shorten delivery times. The higher customer expectations are, the more efficient a retailer needs to be in completing deliveries. The below features of last mile logistics tools help accomplish this. **Route planning:** This feature eliminates the time-consuming process of manually planning travel and instead uses machine learning to find efficient routes that minimize gas usage, distance traveled, and estimated time of arrival  (ETA) for deliveries. This helps to reduce labor and fuel expenditures. **Automatic dispatching:** Last mile delivery software allows new orders to be instantly added to the ideal driver’s queue based on the route their other packages will be traveling. This feature ensures efficient distribution of labor and shorter wait times for customers to receive their orders. **Smart tracking and delivery windows:** These features track customers’  packages and allow them to select an ideal time for the item to arrive. Real-time visibility into delivery is vital for logistics companies because unsatisfied customers sometimes write scathing reviews on social media, which can repel prospective customers looking for peer recommendations. Delivery windows also give more power to the customer. **Proof of delivery:** Last mile logistics tools facilitate contactless delivery that confirms proof of drop off with a photo. This feature protects companies against unfounded customer complaints while conveniently notifying recipients of their package’s arrival. **Performance metrics:** The ability to track metrics such as on-time delivery, service rates, and distance traveled are central to this software. One can also segment the data based on the time of the week, individual drivers, or teams to assess performance based on different dimensions. **Customer feedback:** Customer reviews allow businesses to assess driver performance and gauge consumer satisfaction. Last mile delivery software allows customers to rate their service on an e-commerce platform. This functionality helps retailers improve operations and provide constructive feedback to workers. **Mobile and external integration:** Drivers can manage their deliveries via mobile integrations while on the road. In addition, customers are able to track their deliveries and leave feedback in mobile apps. Some last mile delivery software may even integrate with transportation management systems or ERP tools. ### What are the Benefits of Last Mile Delivery Software? **Faster delivery time:** Route planning and automatic dispatch allow couriers to quickly add a package to their route while optimizing their travel to speed up ETAs. When a parcel is delivered quicker, this means happier customers, brand loyalty, and a strong corporate reputation.  **Better customer experience:** Tangential to delivery times is improved customer satisfaction. When packages arrive quickly and when promised, customers feel satisfied and are more likely to convert to repeat purchasers. In addition, allowing customers to select package arrival windows gives them power and control over a process that can be frustrating without proper visibility. Centering the customer in the last mile delivery process means better customer service.  **Improved delivery operations and lower costs:** Machine learning, automation, and fleet analytics used in last mile delivery software also smooth out operations by queuing up orders, dispatching workers, and reducing fuel usage through route optimization. Because more efficient and less expensive operations are the ultimate goal of any strategic supply chain, last mile logistics platforms are vital for any business that uses e-commerce and ships goods to consumers’ houses. ### Who Uses Last Mile Delivery Software? Last mile delivery solutions are generally used by any company that sells and delivers products to a customer’s doorstep. Since many brick-and-mortar stores have online shopping platforms, this software can be used by virtually any business that sells a physical product or delivers food and beverages. **Food and beverage delivery businesses** : An increasing number of grocery stores and restaurants are offering on-demand delivery of food and beverages. For food that qualifies as perishable goods, they must be delivered as quickly as possible. Last mile delivery software helps make food deliveries more efficient through automatic group dispatching. This allows businesses to quickly group deliveries together by location, so drivers are able to cover multiple deliveries in one location. In addition, last mile logistics software keeps customers informed about when their order is arriving by providing a tracking feature as well as notifications of any delays or food adjustments. **E-commerce businesses** : Retailers that sell goods online can take advantage of all of the features that last mile delivery software has to offer. Nowadays, e-commerce businesses are expected to deliver goods promptly to prevent customers from moving to competitors that have fast delivery times. This software helps businesses by offering features for faster route planning, fleet management, and prioritized schedules for deliveries that need to be delivered quickly. From the customer side, they appreciate features such as live driver tracking, ETAs on package arrival, and driver communication options.  **Pharmaceuticals:** Companies that ship pharmaceuticals to customer doorsteps must have highly efficient supply chains that comply with legal regulations surrounding the transportation of controlled substances and protected patient information. Last mile delivery tools help consumers plan for when their medications arrive so as to prevent theft, and the software also provides vendors visibility into the final leg of transporting sensitive goods. #### Software Related to Last Mile Delivery Software Related solutions that can be used together with last mile delivery software include: [Fleet tracking software](https://www.g2.com/categories/fleet-tracking) **:** This software uses GPS technology to monitor activity, vehicles, and drivers while en route. Fleet track systems collect real-time data on driver performance and update ETAs for packages, much like last mile delivery tools. A key difference is this tool enables in-app communication between drivers and managers, whereas last mile tracking solutions include customers in the interaction with drivers. Fleet tracking is also mainly suited to assess driver performance and analyze operation costs. [Fleet management software](https://www.g2.com/categories/fleet-management) **:** Route planning, dispatching, cost analysis, and vehicle or driver tracking are core features of fleet management tools, which makes them similar to last mile logistics systems. However, fleet management isn’t limited to the last mile of parcel delivery and can be used more generally for the transportation of goods in company vehicles. ### Challenges with Last Mile Delivery Software Automation in the supply chain helps a business's bottom line, but that does not mean integrating software into operations is a pain-free process. Change management is sometimes necessary to ensure culture shifts toward industrialization, and getting company-wide buy-in to a tool is crucial to achieving ROI. Last mile delivery software has the following challenges. **Shifting cultures toward automation:** The supply chain is one of the industries most notorious for resisting progress. Despite the enormous benefit supply chains gain from automation, innovation usually happens through select forward-thinking companies or operations becoming so inefficient that there is no other option. With many companies falling into the latter category, integrating last mile logistics systems requires growing pains and change management. **Requires total buy-in and training:** An extension of culture shifts toward innovation is the need for cross-company buy-in to ensure a business can attain ROI with its new last mile delivery software. Multiple stakeholders use this software, such as couriers and warehouse managers, so there must be ample training to ensure the product is used correctly to increase efficiency, cut costs, shorten ETAs, and make customers happy. Without swift and total acceptance of the product and willingness to master using it, a company may not receive the full benefits of software that manages the last mile logistics process. **Insufficient customer engagement:** Not all last mile delivery tools are created equal when it comes to engaging customers. Although certain platforms have fully built-out chat, survey, and customer notification features, not all do. Thus, it’s crucial to invest in software that has robust customer service features to ensure a business gets the maximum ROI for automating the final leg of the logistics process. ### How to Buy Last Mile Delivery Software #### Requirements Gathering (RFI/RFP) for Last Mile Delivery Software The first step of the purchasing process is aligning with internal teams on the most important components they need from the last mile delivery system. Once the key requirements are identified, long and shortlists are created to select the best software for one’s company. #### Compare Last Mile Delivery Software Products **Create a long list** User experience and user-friendliness are important criteria to consider when forming a long list. Also, not all delivery management tools have robust customer engagement features, so note which products have built-out surveys, feedback systems, and live chatting with customers. Perhaps the most crucial thing to look for with a long list is the ease of integration with one’s existing tech stack.  **Create a short list** A shortlist can be created based on more unique criteria, such as the industry for which a product is designed. For example, some software is specifically designed for pharmaceutical delivery that takes into account additional regulatory requirements surrounding patient privacy and the distribution of controlled substances.  **Conduct demos** The next step is to have last mile delivery software vendors demonstrate the products on the shortlist to buyers. Buyers must have questions ready to check that the product meets core business requirements.  #### Selection of Last Mile Delivery Software **Choose a selection team** The selection team should include C-suite leadership from management, finance, logistics, and IT. CEOs offer direction to ensure the product makes sense with the company’s vision, CFOs can speak to the financial feasibility of the software’s implementation, logistics leaders can ask pointed questions about the tool’s functioning in day-to-day operations, and IT ensures it neatly fits with existing tech stacks. **Negotiation** Buyers must make sure to get an array of quotes that delineate how much the contract will cost and for how long it lasts. It is important to know that a vendor will bring its best salespeople to get the largest possible quote for their company, so buyers must be prepared to walk away if the contract does not meet your expectations. **Final decision** Logistics executives should be the final decision makers since they understand the nuances of last mile delivery and know in detail the unmet needs surrounding supply chain management. However, IT leaders must act as a check during the process to verify that the software can integrate into existing tech stacks.