Best Knowledge Base Software - Page 20

Shiroo

La transmission du savoir au service des performances de votre entreprise. Shiroo est un outil de knowledge management, ou gestion des connaissances, qui prend la forme d’une application disponible sur PC et smartphone. Shiroo est aussi complet que simple à utiliser. Parlez à Shiroo, il capte et structure automatiquement les informations sous forme de fiches de connaissances, les diffuse aux personnes ciblées et les rend accessibles via un chatbot vocal et textuel. Une interaction aussi naturelle que de discuter avec un collègue. → Booster votre productivité et vos performances : ne perdez plus de temps à rechercher une information. → Gérer les connaissance devient un plaisir : explicitez une expertise, formalisez un process de manière efficace et intuitive. → Pérenniser l’expertise de l’entreprise : faciliter la transmission du savoir et capitaliser sur les connaissances et expertises de votre entreprise.

Siedisk

Siedisk is an AI-assisted tool for creating and managing knowledge bases and FAQ pages, enhancing your customer support efforts.

SolutionDesk

SOPX

SOPX turns process videos into structured, step-by-step digital SOPs. Film any process on a phone, upload the video, and get a fully editable SOP with step titles, descriptions, and trimmed video clips for each step. Published and ready to share in under 10 minutes. No writing required. SOPX is built for teams that run physical operations: manufacturing, food production, field services, logistics, laboratories, healthcare, and hospitality. If your processes happen on a factory floor, a production line, or out in the field, SOPX handles them. This is not a screen-capture tool. It works for real-world, hands-on work. How it works: Record any process with your phone or upload an existing video. SOPX uses AI to break the video into individual steps, generating a step title, a rich text description, and a trimmed video clip for each one. Review, edit, and publish. The result is a structured digital SOP your team can access by link or QR code. You can organize SOPs into workspaces by department, production line, etc. Already have SOPs in PDF format? Upload them and SOPX parses them into structured digital procedures automatically, extracting steps, descriptions, images, and image carousels. Key capabilities: - Video-to-SOP conversion with AI-generated steps with video clips, titles, and descriptions - PDF import that converts existing procedures into structured digital SOPs - Manual SOP creation with images, image carousels, and custom video - AI translation into 50+ languages for multilingual teams - Versioning so every update is tracked and teams always see the latest version - Sharing via direct link or QR code (public links available) - Export to PDF or Word for offline use or compliance documentation - Organization-wide search across all procedures - Organize SOPs into a folder structure using Workspaces - Granular access control with Teams and individual access Problems SOPX solves: Operations teams at small and mid-sized companies (20 to 300 employees) often have no SOPs at all, or their documentation is scattered across shared drives, email, and paper binders. Processes live in people's heads. When experienced workers leave, that knowledge leaves with them. New hires rely on shadowing, which slows down senior staff and leads to inconsistent execution across shifts. SOPX gives these teams a fast, practical way to document what they do. Film the process once, and you have a visual, step-by-step reference that any worker can follow. No more shadowing, easy to update. No more tribal knowledge walking out the door. One standard procedure is followed the same way by every operator on every shift. For teams with a multilingual workforce, SOPX translates any SOP into 50+ languages in seconds, so every worker can follow instructions in the language they understand best. Getting started: SOPX is self-serve. Sign up, upload a video, and publish your first SOP. No sales call, no implementation project, no IT dependency. A free trial is available with 10 AI-generated SOPs and 2 users, no credit card required.

Average Rating: 5.0/5.0

Total Reviews: 1

sovara

sovara is the sovereign work management platform for regulated enterprises and public organizations that want an alternative to US IT platforms such as Jira and Confluence, without compromising on control or flexibility. It delivers predictable operations, costs, and system evolution through EU-hosting, competitive pricing, and an AI-native architecture. sovara offers one system for project management, software development, issue tracking, and knowledge management.

Space Answers for Confluence

Space Answers for Confluence adds team Q&A to each Confluence Cloud space. People ask questions on the space's Questions page, the groups a space admin chooses answer them, and the asker accepts the answer that worked, which is then shown first. Every question gets a normal Confluence page holding the question and all its answers, so Confluence search and quick search find any word in an answer, not just the question title. Space admins choose per space which groups may ask and which may answer, and who is notified about new questions in the Confluence bell. Built on Atlassian Forge (Runs on Atlassian): all data stays in the customer's Confluence site. Sold on the Atlassian Marketplace with a 30-day free trial. Made by RojyMart.

Sprocket Orbit

A shared wiki for team notes and knowledge, stored securely in Microsoft 365. Sprocket Orbit - Collaborative AI wiki for Microsoft Teams Sprocket Orbit is a collaborative markdown wiki that lives inside Microsoft Teams and your Microsoft 365 tenant. It gives your team a fast, flexible space to write how-tos, runbooks, meeting notes, decisions, and onboarding docs, and connects your AI assistants so their work stops disappearing into chat windows. The problem it solves Most teams want a space for working knowledge that's faster and more flexible than SharePoint pages, but tools like Notion and Obsidian live outside Microsoft 365, which puts company knowledge outside your compliance boundary. OneNote and Loop don't fill the gap either: OneNote's proprietary format and free-form canvas resist structure and AI editing, and Loop locks you into Microsoft's own Copilot inside containers you don't fully control. Orbit is built to answer a different question: can your team and the AI assistants they already use read and write the same notes together, without copy-paste in the middle? Real-time co-authoring Edit the same note simultaneously with your team. Everyone's cursor is visible, and no one's changes are ever overwritten. AI assistants work alongside your team Orbit speaks the Model Context Protocol (MCP), so Copilot, Claude, Codex, and other MCP-compatible assistants connect directly to your workspace. They search, read, and update notes with the same permissions and version history as any team member, and every change they make is tracked like a human edit. Ask Claude to draft a support runbook from a conversation and it patches the note in Orbit. Ask Copilot what the team decided about a rollout and it reads the answer straight from your wiki. Documentation gets captured as part of the work, not written up after the fact. Connected documentation Link related notes as you write. Backlinks, full-text search, and a workspace graph keep information easy to locate as your wiki grows. Writing that feels effortless A plain editor that formats as you type: headings, checklists, tables, diagrams, and maths, with no toolbar in the way. Your documents never leave your organisation Orbit authenticates with your Microsoft accounts and writes every note directly to the SharePoint sites and OneDrive folders you designate. There's no separate data store and nothing is copied to Orbit's servers. Your existing permissions, retention policies, and compliance tooling apply exactly as they do for any other file in your tenant. If someone can't open a file in SharePoint, they can't open it in Orbit, so your IT team stays in control. No lock-in Every note is a standard markdown file in OneDrive or SharePoint. If you ever stop using Orbit, your content stays exactly where it always was, with no export step required. You can keep reading and editing the files with any tool you like. Getting started Install Orbit from the Teams Store using your Microsoft identity. Ten seats are included, with no request form and no credit card. Choose a SharePoint site or OneDrive folder where your notes will be stored. Invite your team and start writing together, right inside Microsoft Teams. Orbit is free to install, with the first 10 seats included on every tenant.

Sprocket Studio

30+ SharePoint web parts for intranets, knowledge bases, org charts, and digital workplaces. Sprocket 365 is a collection of 30+ SharePoint web parts, full-page applications, and site-wide tools that turn SharePoint into a complete digital workplace. No custom development required. Organisations use Sprocket to solve common SharePoint frustrations: scattered knowledge, missing intranet features, poor employee onboarding, and limited people directories. Instead of building from scratch or living with gaps, install Sprocket and start building in minutes. Why organisations choose Sprocket: ✓ Structured knowledge bases with compliance tracking and required reading ✓ Interactive org charts and people directories from Entra ID ✓ Professional intranets without writing a line of code ✓ Guided onboarding experiences for new starters ✓ Site templates, custom headers, and full visual control ✓ Runs inside your tenant. No data leaves your organisation. Knowledge Base and Compliance - Knowledge Hub with wiki-style navigation, compliance tracking, and policy management - Read Lists for assigning pages, documents, and videos as required reading with full admin reporting - Page History for revision tracking on governance-critical content People and Culture - People Hub with interactive staff directory and org chart powered by Microsoft Entra ID, integrated with Microsoft Teams - Birthdays and Milestones for celebrating new starters, birthdays, and work anniversaries - Employee Recognition for publicly acknowledging achievements on SharePoint pages Intranet and Communication - Accordion, Calendar, Events, Hero, Documents, Custom List, Search Box, Embed, Feedback, and many more web parts - Global Alerts for communicating important information across all SharePoint sites with expiry dates and dismissible options Onboarding and Employee Experience - Onboarding web part for guided, structured new starter experiences - Favourites for bookmarking pages, documents, and links across the intranet Site Templates - Professionally designed SharePoint site templates applied in minutes through the - Template Gallery Site-Wide Customisation - Custom SharePoint header with your own navigation and branding - Google Analytics and Azure Application Insights tracking - CSS and JavaScript overrides for complete visual control - Word to SharePoint page and PDF conversion for building knowledge bases from existing documents Administration - Dedicated Management Portal for licence management, upgrades, and configuration Single-click upgrades -Rolling 30-day active-user licensing. Pay only for the users who use it. Built on SharePoint Framework (SPFx). Sprocket runs inside your Microsoft 365 tenant using Microsoft's recommended development approach. No data leaves your organisation. Fully compatible with SharePoint Online modern sites.

Average Rating: 4.0/5.0

Total Reviews: 1

Stacker Docs

Stacker Docs is an AI knowledge base for company documents. Employees ask questions in plain language and get answers drawn from the company's own policies, handbooks, SOPs and playbooks, with the source document cited in every answer. Every document is stored as plain markdown in a GitHub or Azure DevOps repository that the company already owns. Non-technical staff read and edit in a formatted (WYSIWYG) editor, and Stacker Docs commits their changes to the repository for them, so nobody needs to learn git or markdown. Technical teams, if they prefer, can keep working on the same files with their usual tools. A company that stops using Stacker Docs keeps the repository and its full history, so there is nothing to export. Answers run on the organization's own AI provider API key, so the AI vendor relationship and its cost stay with the company. Stacker Docs does not use customer documents to train any model. Stacker Docs is built for companies of about 50 to 500 people, especially software companies and professional services firms that want one current source of truth, and an internal AI over it, without needing to build and manage a retrieval (RAG) pipeline. - Storage-based pricing with no per-seat fees. The first 2 MB, an estimated 230 documents, is free. - Single sign-on is available with Microsoft Entra ID. - Export any document to Word or PDF. - Only members of the organization can see or ask about its documents. Stacker Docs needs a GitHub or Azure DevOps repository and an AI provider API key.

Starmind

Superthread

Superthread is an all-in-one project management platform that integrates communication, tasks, transcribing meetings and documentation into a single, unified workspace. It is designed for teams and knowledge workers who need a structured way to manage projects and daily work. The platform addresses the challenges of a fragmented tool stack by providing a cohesive environment where all work-related information is centralised and organised. The platform's structure is hierarchical, similar to a folder system. This allows teams to organise their work logically, creating a clear and easy-to-navigate hierarchy for projects, teams, and departments. This structure helps users find information quickly and provides a clear overview of how different projects and tasks relate to one another. The hierarchical model ensures that all context, discussions, and files for a project are kept together, promoting transparency and reducing the time spent searching for information. - Hierarchical Structure: Organizes projects and information in a logical, folder-like structure, making it easy to manage and navigate complex workflows. - Unified Workspace: Combines multiple functions into a single platform, eliminating the need to switch between separate tools for chat, task management, and documentation. - Contextual Collaboration: All discussions and decisions are linked directly to the relevant project or task, ensuring that conversations are always tied to the work at hand and easy to reference. - Centralised Knowledge: Provides a unified space for creating and managing documents and other knowledge assets, fostering a single source of truth for all project and company information. Superthread is used by a wide range of teams across various industries who are looking to improve efficiency, reduce communication silos, and enhance overall team alignment. It is a comprehensive solution for any team seeking a more organised and productive way to manage their projects and daily work.

Average Rating: 4.6/5.0

Total Reviews: 30

Supportifier

Supportifier is an AI customer service platform that turns what your team has already answered into the answer your next customer gets. Customers using Supportifier have reduced the staffing needed in customer service by more than 50%. It builds one knowledge base from your existing documents, your website and your resolved tickets — then uses that same base everywhere customers reach you: the help center (AI FAQ), AI contact forms that answer on screen before a ticket is created, chat, the shared inbox and the customer portal. No second knowledge base to maintain, no drift between channels. We set up the knowledge base for you; your team reviews and approves the content. In the inbox, every reply is drafted by AI with a stated confidence level and approved by your agents, so quality and tone stay with your team rather than with a model. Connect your existing mailbox and get started without a migration project. Customer data can inform an answer without being exposed publicly. Live statistics track SLA performance and show the AI's contribution per ticket, per agent and per category, so you can see where deflection is real and where a human is still needed. White label is available with your own domain, widget and API. Many customers use Supportifier to replace Zendesk for email handling, or to replace a standalone knowledge base and chatbot. Built for small and mid-sized teams in e-commerce, services and SaaS. Pricing from USD 790 per month, quoted individually. Developed by Successifier AB in Stockholm, Sweden.

Synthetix Agent Knowledge

Knowledge-base software for the contact centre

Syracuse

Syracuse, la solution éditée par Alfeo, permet aux entreprises de centraliser, structurer et valoriser leur expertise interne au sein d’un référentiel unique. Elle garantit la pérennité des connaissances et facilite leur diffusion à l’ensemble des collaborateurs via un portail commun. Alfeo accompagne ses clients en combinant expertise technologique et savoir-faire métier, afin d’assurer des projets performants et durables. Adoptée par plus de 500 organisations et soutenue par une communauté de plusieurs milliers de professionnels, Syracuse s’impose comme une référence dans la gestion des connaissances. Depuis 2025, Alfeo enrichit son offre avec Genius, un service de Data Intelligence. Propulsé par une IA souveraine et conforme au RGPD, Genius automatise l’enrichissement et l’harmonisation des données, offrant un accès fiable, structuré et immédiatement exploitable aux bases de connaissances Syracuse.

Takibi Base

Takibi Base gives your AI agents shared documents and a task board. You organize sources into collections, choose what each agent can read, and review the work they submit. Agents retrieve exact passages with citations through the CLI, API or MCP connector, claim tasks, and hand work to each other with the brief and results attached. Takibi doesn't generate answers.