Best ITSM Tool Implementation, Consulting, and Managed Services Providers - Page 2

Sirius

Sirius is leading national solutions integrator focused on helping organizations transform their business by managing their operations, optimizing their IT, and securing it all. The Sirius team specializes in IT Strategy (Infrastructure and Operations), Security, Business Innovation (Digital and Data), Cloud, and Managed Services. Sirius solutions are built on proven technologies from top strategic partners, and delivered by the brightest minds in the business.

Average Rating: 4.6/5.0

Total Reviews: 7

Springboard Media

Springboard Media offers custom IT support services for businesses and schools.

Average Rating: 4.0/5.0

Total Reviews: 1

Synoptek

Synoptek is a business and technology consulting firm that delivers accelerated business results through advisory-led, transformative full-life-cycle systems integration and managed services. We partner with organizations worldwide to help them navigate the ever-changing business and technology landscape, build solid foundations for their business, and achieve their business goals. Our approach is exemplified by strategic foresight, enabling organizations to adapt, innovate, and thrive in dynamic environments, embrace change, and evolve to meet the demands of the digital age. Through our global network of experts and strategic technology alliances, we provide holistic solutions tailored to each client's unique needs. By combining innovation with practical expertise, we help organizations unlock new opportunities, optimize performance, and safeguard their ecosystem. Our core values of growth, ownership, inclusivity, and philanthropy drive us to deliver exceptional results and unparalleled service to our valued stakeholders.

Average Rating: 4.8/5.0

Total Reviews: 8

Aelum Consulting

Aelum Consulting is a Certified ServiceNow Premier Partner company, that combines transformation capabilities with a customer-centric approach for enterprises. We deliver end-to-end implementation, consulting, transformation, deployment, offering creation, adoption, and ongoing support for ServiceNow HR Service Delivery (HRSD), Telecommunications Service Management (TSM), Customer Service Management (CSM), IT Asset Management (ITAM), IT Operations Management (ITOM), IT Service Management (ITSM), and many more solutions for enterprises. We have extensive experience in designing empirical processes for our valuable enterprise customers that can reduce their operating costs. We use ServiceNow to create great employee experiences and unlock productivity for enterprises.

AgileOps

As a partner of the world's leading technology firms, AgileOps brings together a team of experts in Agile, DevOps, and software engineering to provide licensing, consulting, technology development, and optimal infrastructure implementation.

Aspire Systems

Aspire Systems is a AI led platform driven global technology and services company. It has offices in North America, Europe and APAC. The company provides services in AI Transformation, Data Analytics & Intelligence, Software Engineering, Quality Engineering / Software Testing, Enterprise Solutions(Oracle, Salesforce,Temenos), and Cloud & RunOps Services to ISVs and enterprises. The company serves its clients across Banking and Financial Services, Insurance, Retail, ISVs(cloud native and legacy platform provider) and Public Sector. With deep technology expertise coupled with domain knowledge company serves in technology consulting, digital transformation, application and product engineering, quality engineering, cloud transformation and operations, data and artificial intelligence, enterprise applications areas. Aspire Systems has 4500+ employees, 8 global delivery network across continanants, properiotary platforms namely softspell and pragma,22 delivery frameworks and 40+ solutions accerlators. Aspire Systems philospy is to take complete care of employees,customers,and society at large

Assuretek IT Solution

AssureTek, based in Dammam, is your trusted partner for Cloud Solutions, Cybersecurity, Backup & Disaster Recovery, ITSM, and SaaS Solutions. We help businesses across Saudi Arabia secure, streamline, and future-proof their IT operations. Our portfolio includes cloud migration, secure infrastructure, ransomware protection, Microsoft 365 backup, and ITSM platforms like Freshservice and Freshdesk. Partnering with global leaders such as Huawei, Microsoft Azure, Fortinet, Sophos, Barracuda, Veeam, Acronis, and Freshworks, we deliver reliable, scalable, and customized technology solutions. Serving government, finance, healthcare, logistics, and more, AssureTek combines local expertise with global standards to ensure your success.

Big Bang

Big Bang is a consulting firm that helps organizations optimize and streamline processes through planning digital strategy, deploying business solutions, and creating organizational alignment. Our purpose is to create tangible value for our customers by streamlining business systems, connecting information between systems, aligning strategy with technology, and providing support to develop organizational expertise. Our vision is for all people in every organization to have direct access to the information that enables them to do their best work anywhere and every day. With headquarters in Montreal, Canada, and offices in France, Mauritius, Toronto, and the United States, we aim to serve enterprises of all sizes and industries worldwide.

Average Rating: 2.5/5.0

Total Reviews: 2

BLiTS

BLiTS is an end-to-end IT Service Management (ITSM) Platform and Marketplace transforming the traditional approach to service delivery into automated IT operations to lower costs, increase efficiency, and drive innovation. It combines the ITSM tools, CMDB and app marketplace, and revolutionizes the provision of IT services, including SaaS, hardware and infrastructure. The entire BLiTS platform is very native to use and provides users, employees or external providers, with a positive experience because it will resolve their issue and get the job done.

Brain Co.

Brain Co. partners with large enterprises and governments to build secure, impactful AI platforms and applications for real-world problems.

bTranz

bTranz Technological Solutions a company professionally managed by team of highly experienced technocrats having over a decade of experience. Our innovative, qualified and experienced team brings together knowledge, experience and processes which enables us to deliver a solution which is the best value proposition for our customers.

CDW Amplified Services

CDW Amplified™ Services is a comprehensive suite of solutions designed to support organizations throughout their entire IT lifecycle. By offering a wide array of services, CDW helps businesses navigate the complexities of digital transformation, ensuring they can adapt to evolving technological landscapes and achieve their desired business outcomes. Key Features and Functionality: - Data Services: Design, build, and deploy modern data platforms optimized for analytics and AI/ML solutions, enabling efficient data storage, transformation, discovery, and operationalization. - Development Services: Provide expertise in agile application development, rapid application modernization, and software design, assisting organizations in building and deploying custom enterprise applications at scale. - Infrastructure Services: Bridge gaps in expertise, tools, and resources to scale and modernize data centers, enhancing IT value through virtualization, modern networking, and flexible storage solutions. - Workspace Services: Enable digital workspace solutions that allow employees to securely work from anywhere on any device, enhancing experiences and accelerating innovation. - Security Services: Design, orchestrate, and manage comprehensive security strategies to identify and assess IT network security risks, increase understanding and visibility into risks, and prepare organizations for evolving threat landscapes. - Support Services: Deliver custom warranty, maintenance, and support services that augment IT staff, ensuring business continuity and allowing internal teams to focus on maximizing business outcomes. Primary Value and Solutions Provided: CDW Amplified™ Services addresses the challenges organizations face in managing complex IT environments by offering tailored solutions that enhance operational efficiency, security, and scalability. By leveraging CDW's expertise, businesses can: - Drive Innovation: Implement modern IT infrastructures and development practices that support rapid adaptation to market changes and technological advancements. - Improve Agility: Utilize orchestration services to remove silos, automate access, and simplify data pipeline management, enabling quicker responses to business needs. - Manage Risks: Enhance data governance and security measures to protect data integrity, comply with regulations, and strengthen business reputation. - Optimize User Experience: Consult with data and development experts to improve product development, boost customer experience, and increase return on investment. - Increase Value: Employ managed services to drive efficiency, streamline development, enhance performance, and reduce maintenance costs. By integrating these services, CDW Amplified™ Services empowers organizations to effectively manage their IT resources, mitigate risks, and capitalize on new opportunities in the digital landscape.

Average Rating: 4.0/5.0

Total Reviews: 2

ComputerCare

ComputerCare is an Apple-focused IT asset management (ITAM), device repair, and lifecycle services company for enterprise IT teams. We are an Apple Authorized Service Provider and Apple Authorized Reseller, and we also provide certified repair for Lenovo, HP, and Dell devices. Founded in 2004 and headquartered in Burlingame, California, ComputerCare is a woman-owned business certified by the Women's Business Enterprise National Council (WBENC). What does ComputerCare do? We manage the full device lifecycle for companies with Apple and mixed fleets: procurement, provisioning, deployment to employees in the office or at home, repair, retrieval, secure data wiping, and end-of-life recycling. IT teams hand off the physical work of device management so they can focus on the rest of their job. Who uses ComputerCare? IT directors and IT managers at growing and enterprise organizations, including technology, financial services, healthcare, professional services, and K-12 education. Common use cases include onboarding and offboarding employees, retrieving devices from remote workers, consolidating device fleets after a merger or acquisition, and keeping repair turnaround short. How is ComputerCare different? All repairs are done in-house by our certified technicians. We never outsource, so there is direct accountability for every device and its data. As an Apple Authorized Service Provider, we use genuine Apple parts and have access to Apple's Global Service Exchange (GSX) repair and warranty data. How do customers track their devices? The ComputerCare portal gives IT teams real-time inventory tracking, service requests, repair status, and reporting in one place, so every device is accounted for from arrival to retirement. Can software replace a device lifecycle partner? Mobile device management (MDM) and ITAM software track and configure devices, but someone still has to ship, set up, repair, retrieve, and wipe them. ComputerCare is the hands-on partner that does that work, backed by people IT teams can actually reach.

CrushBank Resolve

CrushBank Resolve is an AI-powered solution designed to enhance IT support efficiency by automating the retrieval of relevant information for help desk engineers. By integrating seamlessly with platforms like ConnectWise Manage, Resolve leverages IBM Watson's cognitive computing capabilities to analyze incoming support tickets and instantly present technicians with the most pertinent solutions drawn from an organization's internal data sources. This approach significantly reduces the time spent searching for information, allowing engineers to focus on resolving issues promptly. Key Features and Functionality: - Automated Information Retrieval: Resolve reads and ingests support tickets as they arrive, automatically providing technicians with relevant solutions from internal documentation, previous tickets, and configuration databases. - Seamless Integration: The solution integrates directly into existing IT service management platforms, such as ConnectWise Manage, enabling in-line suggestions without disrupting existing workflows. - AI-Driven Insights: Utilizing machine learning, Resolve continuously improves its recommendations by learning from past interactions, enhancing the accuracy and relevance of the information provided. - Comprehensive Data Access: The system searches across various data repositories, including SharePoint, documentation systems, and previously unsearchable fields within tickets and time entries, ensuring a holistic approach to information retrieval. Primary Value and User Benefits: CrushBank Resolve addresses the common challenge of information overload and inefficiency in IT support environments. By automating the search process and delivering curated, relevant solutions instantly, it reduces the time engineers spend looking for information, thereby increasing productivity. This leads to faster ticket resolution times, decreased escalation rates, and improved customer satisfaction. Additionally, Resolve aids in onboarding new technicians by providing immediate access to an organization's collective knowledge, accelerating their path to full productivity.

Database Management

WellData alleviate problems and worries associated with looking after your relational database systems. Get the very best technical minds to monitor and manage your databases around the clock to ITIL quality standards. With a combination of decades of experience, certified database administrators and proven database management procedures, we make your databases more failure-free, efficient and secure. Added to this is 24/7 access to expert help and advice whenever you want. All this with guaranteed service levels at a fixed price and no extra charges.