Total Products under this Category: 238
Last updated: September 01, 2026
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G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.
Highlighted products: ServiceNow IT Service Management, NinjaOne, Jira Service Management, Freshservice, Remote Monitoring and Management, ClickUp, monday service, and Autotask.
Underlying data: [Grid® JSON](https://www.g2.com/categories/it-service-management-itsm-tools/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=ninjaone&focus%5B%5D=jira-service-management&focus%5B%5D=freshservice&focus%5B%5D=remote-monitoring-and-management&focus%5B%5D=clickup&focus%5B%5D=monday-service&focus%5B%5D=autotask)
OFORK is a help desk and ticketing system for managing support processes, tickets, and customer communication in a simple and flexible way.
OMNITRACKER IT Service Management Center Mit dem OMNITRACKER ITSM Center können Sie eingehende Tickets (Service-Anfragen, Störungen/Incidents) mit KI-Support systematisch kategorisieren, automatisch dem passenden Service-Mitarbeiter oder zuständigen Team zuweisen und somit kosteneffizienter bearbeiten. Kernfunktionalitäten: • Optionale KI-Anbindung (mit eigenen Trainingsdaten; KI-fähige Prozesslogik) • Vorfallmanagement (Incidents) • Serviceanfragen (Service-Requests) für IT- und Non-IT-Anliegen • Änderungsmanagement (Changes im IT-System) • Wissensmanagement • SLA-Management und transparente Leistungsmessung • Schnittstellen zu marktüblichen Drittsystemen • Self-Service-Portal und geräteunabhängige Nutzung Vorteile: • Kosteneffizienter IT-Support mit schnellem ROI • Höhere Kundenzufriedenheit • Flexible Anpassungen • Leichte Automatisierung • Transparente Leistungsmessung • Optionale Unterstützung bei allen Phasen der Projektumsetzung Setzen Sie auf ein leistungsstarkes KI-fähiges Ticketing-Tool, das Ihre IT-Architektur und Prozesslogik sinnvoll unterstützt und Ihre Routineaufgaben automatisiert und die wahrscheinlichste Ticket-Lösung vorschlägt. In Summe verbessert dies die Qualität und die Geschwindigkeit Ihres Kundensupports und revolutioniert Ihre interne IT-Verwaltung – unabhängig von Ihrer Branche oder Unternehmensgröße. Durchdachte IT-Workflows sind das A und O, wenn es um die Digitalisierung Ihrer Geschäftsprozesse geht. Für eine optimale Performance Ihrer IT-Infrastruktur ist weniger manchmal mehr. Nutzen Sie nur die Funktionen und Module unserer branchenunabhängigen und KI-fähigen Geschäftsprozess-Plattform OMNITRACKER, die Sie wirklich brauchen. Entscheiden Sie sich für unsere individuell anpassbare ITSM-Software, deren Funktionsumfang Sie bei Bedarf unkompliziert erweitern und – dank Low Code – eigenständig jederzeit konfigurieren können. Unsere Service-Desk-Software verfügt über verschiedene Kommunikationskanäle wie Web-Gateway, E-Mail, Telefon und ein KI-gestütztes Self-Service-Portal.
OperonITSM is a self-hosted IT service management platform licensed at a flat annual fee of £1,000/year for an entire organisation, with no per-user or per-agent charges and no feature tiers. The platform includes six modules. Help Desk provides ticket queues, priority management, SLA tracking with business hours calculation, CSAT surveys, email-to-ticket intake, canned responses and auto-assignment rules. Change Management includes a CAB approval workflow, change types (Standard, Normal and Emergency), change status tracking, work status tracking, risk and impact assessment fields and a change calendar. Project Management includes task boards, RAG status indicators and Gantt-style planning. Problem Management includes root cause records, a known error database and ticket linking. Systems Inventory functions as a basic CMDB with asset tracking, host records and location grouping. The Service Catalogue includes service entries, a Knowledge Base and a canned response library. All six modules are included in the base licence with no additional cost. There are no per-seat charges for additional users and no restrictions on the number of agents or end users. OperonITSM is deployed on the customer's own server — Apache, Nginx or IIS on Linux or Windows. Installation is completed via a browser-based setup wizard. The platform has no cloud dependency and no ongoing vendor access to customer data or infrastructure. The platform is ITIL-aligned, covering Service Desk, Change Enablement, Problem Management, Service Configuration Management and Service Level Management practices. Suited to IT departments in small and mid-sized organisations, managed service providers, and organisations in regulated sectors including healthcare, finance, government and education where data residency requirements apply. A live demo is available at operonitsm.co.uk.
Orqit is an AI-powered IT operations platform designed to help organizations manage, automate, and secure their entire IT environment from one place. Orqit brings together IT Service Management (ITSM), IT Asset Management (ITAM), User Management, Project Management, Knowledge Management, RMM, and Endpoint Management in a unified platform. IT teams can manage service requests and incidents, track hardware and software assets, monitor endpoints, deploy software, manage patches, enforce policies and compliance, perform remote actions, and gain visibility into device health and performance. What makes Orqit different is its focus on proactive and AI-driven IT operations. Instead of waiting for users to report every issue, Orqit helps IT teams identify endpoint problems early, automate repetitive tasks and remediation workflows, and reduce avoidable service desk tickets. With self-service capabilities, knowledge articles, workflow automation, endpoint intelligence, and AI-powered insights, Orqit helps IT teams improve employee support while reducing manual workload and tool fragmentation. Orqit’s vision is to move IT teams from reactive support to proactive and increasingly autonomous IT operations from the service desk all the way to the endpoint.
PalmDesk is an IT ticketing and field service platform built for MSPs and internal IT teams who manage work across an office, the field, and their clients, all at once. Most helpdesk tools stop at the ticket. PalmDesk follows the job from creation to a signed work order in the client's hands, without re-entering data in three different systems. For admins: Track every ticket from a live dashboard, assign agents, customize work order templates, manage per-client knowledge bases, and control billing with per-seat, tiered pricing (Starter, Professional, Enterprise). For field agents: A mobile-first app for on-the-go ticket updates, time logging, digital signature capture, and instant work order generation, closed on-site, emailed automatically to the client and accounting. For clients: A dedicated portal to submit requests, track ticket status in real time, chat directly with the support team, and browse a knowledge base curated specifically for their account. Everything, tickets, chat, notifications, and work orders, updates live across all three apps, so nobody's looking at stale data. Key features: Real-time ticket sync across admin, agent, and client apps Digital signature capture with auto-generated PDF work orders Client portal with self-service ticketing, live chat, and knowledge base Per-client, admin-managed knowledge base articles Role-based access (owner/admin/agent/client) with company-level data isolation Email notifications on new tickets and assignments Per-seat, tiered subscription billing (Stripe-powered) Custom branding (logo, color) reflected across client-facing docs and the portal
Pegasys Cloud allows your IT service desk teams to tackle those tedious tasks with a simple interface that needs no training. Free up IT resources and focus on surpassing your business goals instead of wasting time on routine tasks. Pegasys Cloud allows anyone on your IT team to resolve service requests, some in seconds, instead of taking an hour or more. Empower your whole team, as they work on end-user, server, network, firewall and directory based issues. It’s like having multiple senior IT engineers, but wrapped up inside of a single browser pane and consistently delivering speed and error-free resolutions that today's businesses demand.
Pendravo is one platform for running the work behind your business: IT service management, projects, HR, finance operations, and custom applications, all on a shared data model your team configures. Most teams start with ITSM and grow from there. Switch on only the apps you need and shape each one to how your team works, without a developer or a certified administrator. You get published, transparent pricing, a configuration layer you control, and no vendor lock-in. Enterprise-grade control, SSO, SCIM, granular roles, and audit trails, without the enterprise overhead or a consulting engagement. Core apps include ITSM Suite, Asset Management, SLA Management, Service Portal, Service Catalog, Knowledge Base, Agile & Projects, HR Management, Time & Attendance, Workflow Automation, and Integrations, all sharing one permission system and one automation engine.
Here’s a product description for Pia Aidesk: Pia Aidesk is an AI-powered automation platform designed to streamline help desk operations for Managed Service Providers (MSPs). By leveraging advanced artificial intelligence, Pia automates repetitive tasks such as ticket resolution, dispatching, and service management. This enhances productivity and reduces manual workload, allowing MSPs to focus on delivering higher-value services to their clients. With Pia, businesses can improve response times, reduce operational costs, and ensure a seamless customer experience. Its user-friendly interface and customizable features make it a versatile tool that adapts to the unique needs of each MSP, driving efficiency and scalability in help desk processes.
HelpMaster is an affordable, flexible and powerful help desk and ITSM toolset that is used around the world by companies to streamline business services and customer support.
PulseServe is an AI-native IT Service Management platform that replaces manual ticket triage with automated incident correlation and remediation. It combines AI-driven root cause analysis, CMDB blast-radius mapping, SLA governance, and change management in one system, with human-in-the-loop approval on any high-risk action.
