PalmDesk Reviews & Product Details

PalmDesk is an IT ticketing and field service platform built for MSPs and internal IT teams who manage work across an office, the field, and their clients, all at once. Most helpdesk tools stop at the ticket. PalmDesk follows the job from creation to a signed work order in the client's hands, without re-entering data in three different systems. For admins: Track every ticket from a live dashboard, assign agents, customize work order templates, manage per-client knowledge bases, and control billing with per-seat, tiered pricing (Starter, Professional, Enterprise). For field agents: A mobile-first app for on-the-go ticket updates, time logging, digital signature capture, and instant work order generation, closed on-site, emailed automatically to the client and accounting. For clients: A dedicated portal to submit requests, track ticket status in real time, chat directly with the support team, and browse a knowledge base curated specifically for their account. Everything, tickets, chat, notifications, and work orders, updates live across all three apps, so nobody's looking at stale data. Key features: Real-time ticket sync across admin, agent, and client apps Digital signature capture with auto-generated PDF work orders Client portal with self-service ticketing, live chat, and knowledge base Per-client, admin-managed knowledge base articles Role-based access (owner/admin/agent/client) with company-level data isolation Email notifications on new tickets and assignments Per-seat, tiered subscription billing (Stripe-powered) Custom branding (logo, color) reflected across client-facing docs and the portal