---
title: OperonITSM Reviews
meta_title: 'OperonITSM Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how OperonITSM works for a business like yours.
date_modified: '2026-05-22'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---


# OperonITSM Reviews
**Vendor:** Operon ITSM  
**Category:** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)
## About OperonITSM
OperonITSM is a self-hosted IT service management platform licensed at a flat annual fee of £1,000/year for an entire organisation, with no per-user or per-agent charges and no feature tiers. The platform includes six modules. Help Desk provides ticket queues, priority management, SLA tracking with business hours calculation, CSAT surveys, email-to-ticket intake, canned responses and auto-assignment rules. Change Management includes a CAB approval workflow, change types (Standard, Normal and Emergency), change status tracking, work status tracking, risk and impact assessment fields and a change calendar. Project Management includes task boards, RAG status indicators and Gantt-style planning. Problem Management includes root cause records, a known error database and ticket linking. Systems Inventory functions as a basic CMDB with asset tracking, host records and location grouping. The Service Catalogue includes service entries, a Knowledge Base and a canned response library. All six modules are included in the base licence with no additional cost. There are no per-seat charges for additional users and no restrictions on the number of agents or end users. OperonITSM is deployed on the customer's own server — Apache, Nginx or IIS on Linux or Windows. Installation is completed via a browser-based setup wizard. The platform has no cloud dependency and no ongoing vendor access to customer data or infrastructure. The platform is ITIL-aligned, covering Service Desk, Change Enablement, Problem Management, Service Configuration Management and Service Level Management practices. Suited to IT departments in small and mid-sized organisations, managed service providers, and organisations in regulated sectors including healthcare, finance, government and education where data residency requirements apply. A live demo is available at operonitsm.co.uk.






- [View OperonITSM pricing details and edition comparison](https://www.g2.com/products/operonitsm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-11+03%3A31%3A21+-0500&secure%5Bsession_id%5D=c6d3d242-2ddc-436a-91c6-2cbcd357c634&secure%5Btoken%5D=18a71048d0e57c977117a93b4f9112900c958edb44b2344b839d9dff8acca67c&format=llm_user)

## OperonITSM Features
**Administration**
- Change Management
- Asset Management
- Reports & Analytics
- IT Asset Management
- Knowledge Management
- Project Management
- Service Level Agreement (SLA) Management
- Task Management
- Service Request Management
- Release Management
- Configuration Management
- Ticket Management
- Workflow Management
- Problem Management
- Incident Management
- Contract/License Management
- Support Ticket Management
- Knowledge Base Management
- Capacity Management
- Availability Management
- Inventory Management

**Service Desk**
- Help Desk
- Incident Reports
- Process Workflow
- Customizable Reports

**Management**
- Reporting
- Administration Console
- Access Management
- Asset Management
- Real-Time Reporting

**Functionality**
- Ticketing System
- Alerting
- Automation

**Agentic AI - IT Service Management (ITSM) Tools**
- Third-Party Integrations
- Resource Allocation & Planning
- Multi-Language

**Additional Functionality**
- Prioritization
- Service History
- Client Portal
- Customizable Forms
- AI Copilot
- API
- Service Catalog
- Real-Time Notifications
- SSL Security
- Activity Dashboard
- Real-Time Monitoring
- Generative AI
- Surveys & Feedback
- Drag & Drop
- Self Service Portal
- Alerts/Notifications
- Automated Responses
- Customizable Branding
- Customizable Templates
- Support Ticket Tracking
- Automated Routing
- Macros/Templated Responses
- Collaboration Tools
- Multi-Channel Communication
- Reporting & Statistics
- Customizable Fields
- Activity Tracking
- Search
- Alerts/Escalation
- Access Controls/Permissions
- Dashboard Creation
- Remote Access & Monitoring
- Asset Tracking
- Chat/Messaging
- Approval Process Control
- Audit Trail

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