# OperonITSM Reviews
**Vendor:** Operon ITSM  
**Category:** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)
## About OperonITSM
OperonITSM is a self-hosted IT service management platform licensed at a flat annual fee of £1,000/year for an entire organisation, with no per-user or per-agent charges and no feature tiers. The platform includes six modules. Help Desk provides ticket queues, priority management, SLA tracking with business hours calculation, CSAT surveys, email-to-ticket intake, canned responses and auto-assignment rules. Change Management includes a CAB approval workflow, change types (Standard, Normal and Emergency), change status tracking, work status tracking, risk and impact assessment fields and a change calendar. Project Management includes task boards, RAG status indicators and Gantt-style planning. Problem Management includes root cause records, a known error database and ticket linking. Systems Inventory functions as a basic CMDB with asset tracking, host records and location grouping. The Service Catalogue includes service entries, a Knowledge Base and a canned response library. All six modules are included in the base licence with no additional cost. There are no per-seat charges for additional users and no restrictions on the number of agents or end users. OperonITSM is deployed on the customer's own server — Apache, Nginx or IIS on Linux or Windows. Installation is completed via a browser-based setup wizard. The platform has no cloud dependency and no ongoing vendor access to customer data or infrastructure. The platform is ITIL-aligned, covering Service Desk, Change Enablement, Problem Management, Service Configuration Management and Service Level Management practices. Suited to IT departments in small and mid-sized organisations, managed service providers, and organisations in regulated sectors including healthcare, finance, government and education where data residency requirements apply. A live demo is available at operonitsm.co.uk.






- [View OperonITSM pricing details and edition comparison](https://www.g2.com/products/operonitsm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-23+22%3A46%3A06+-0500&secure%5Bsession_id%5D=d3cd3fd8-d92e-4e98-9a18-b0d8cdaa2e70&secure%5Btoken%5D=800764adbf699fdc4658ba635d653bd40b11a2e7fd630c7e2d3c5822b56903b0&format=llm_user)

## OperonITSM Features
**Administration**
- Change Management
- Asset Management
- Reports & Analytics

**Service Desk**
- Help Desk
- Incident Reports
- Process Workflow

**Management**
- Reporting
- Administration Console
- Access Management
- Asset Management

**Functionality**
- Ticketing System
- Alerting
- Automation