Best Incident Management Software - Page 9

How Many Incident Management Software Products Does G2 Track?

Total Products under this Category: 298

Category Stats (Nov 2026)

  • Average Rating: 4.43/5 (↓0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: All Quiet (+0.78%) - Among all products in this category, All Quiet recorded the largest rating increase compared to last month

Last updated: November 02, 2026

How Does G2 Rank Incident Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 20,800+ Authentic Reviews
  • 298+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Incident Management Software

G2 Grid® for Incident Management Software plotting products by satisfaction and market presence

Highlighted products: ServiceNow IT Service Management, NinjaOne, xMatters, Jira Service Management, Freshservice, Rootly, PagerDuty, and New Relic.

Underlying data: [Grid® JSON](https://www.g2.com/categories/incident-management/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=ninjaone&focus%5B%5D=xmatters&focus%5B%5D=jira-service-management&focus%5B%5D=freshservice&focus%5B%5D=rootly&focus%5B%5D=pagerduty&focus%5B%5D=new-relic&segment=all)

DisasterLAN

DisasterLAN (DLAN) is a secure, web-based, mobile friendly emergency management system that provides tools for shared situational awareness, workflow-based information management, and real-time communication to help your team prepare for, respond to, and report on issues. With DLAN in your toolbox, you will be properly prepared to manage daily operations, emergencies, and everything in-between. DLAN simplifies task, mission, and resource management. It allows critical information to be quickly shared through secure interoperable communication features, which are included at no extra charge. DLAN also includes a full suite of reporting features to allow for easy after-action reporting. Since its release in 2002, DLAN has been used internationally at all divisions of government, as well as in private-sector corporations. DLAN has been used in multiple industries, including emergency management, healthcare, transportation, utilities, and education. With DLAN any organization can easily track, manage, and report on multiple incidents and events from one unified solution.

Average Rating: 4.6/5.0

Total Reviews: 19

How Do G2 Users Rate DisasterLAN?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)

Who Is the Company Behind DisasterLAN?

Who Uses This Product?

  • Top Industries: Government Administration
  • Company Size: 37% Medium, 37% Small

What Are Recent G2 Reviews of DisasterLAN?

What Are G2 Users Discussing About DisasterLAN?

Dokuflex Incident Register

Dokuflex Incident Register is a cybersecurity incident register built for the NIS2 Directive (EU 2022/2555, Article 23) and DORA (EU 2022/2554) for financial entities. The 24-hour early warning, the 72-hour notification and the one-month final report are mandatory fields: when severity is set to Critical, the incident becomes significant and cannot be saved without the authority, early warning and notification details. Each record captures ICT third-party providers involved, root cause, evidence and measures applied, and a workflow closes nothing without the security officer's (CISO) approval. 12 automatic rules. Free module of the Dokuflex low-code BPM platform: activates in under a minute with no implementation project, EU-hosted data and Spanish-speaking support.

Who Is the Company Behind Dokuflex Incident Register?

  • Seller: Dokuflex
  • Year Founded: 2004
  • HQ Location: Barcelona, ES
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

DPOinBOX

DPOinBOX is an international framework, cloud-based simple, easy-to-use tool for operationalising the Data Protection Management Program. It's built for increasing Productivity in Compliance.

Average Rating: 4.6/5.0

Total Reviews: 6

How Do G2 Users Rate DPOinBOX?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)

Who Is the Company Behind DPOinBOX?

Who Uses This Product?

  • Company Size: 50% Medium, 33% Small

What Are Recent G2 Reviews of DPOinBOX?

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DTN Weather Hub

DTN Weather Hub helps organizations tackle event-driven challenges with confidence—boosting performance, driving growth, and reducing risk for live events, sports, public safety, and construction organizations. Make decisions you can trust when lives are on the line.

Who Is the Company Behind DTN Weather Hub?

  • Seller: DTN
  • HQ Location: Bloomington, US
  • LinkedIn® Page: www.linkedin.com
    1,292 employees on LinkedIn®

dulann

Who Is the Company Behind dulann?

  • Seller: dulann
  • Year Founded: 2013
  • HQ Location: Wexford, IE
  • LinkedIn® Page: www.linkedin.com
    17 employees on LinkedIn®

Ecesis

Ecesis is a set of fully integrated software solutions that simplify the management of environmental, safety and business-related requirements.

Who Is the Company Behind Ecesis?

  • Seller: Ecesis
  • Year Founded: 1993
  • HQ Location: Camas, US
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

ecoPortal

We’re a health and safety manager’s best friend, putting user experience first so it’s easy for everyone to proactively report unsafe activity and tackle to-dos. Our unified platform comes with 30+ modules and a world-class native mobile app geared towards driving participation in safety from your teams, from anywhere. From best-practice incident and risk management, to contractor and visitor management, audits, inductions, and more, we offer a truly comprehensive suite. With real-time data and the ability to auto-generate reports and send them instantaneously, stakeholders and boards can easily stay informed. Managers can get a glimpse of their organisation’s safety status at any given time too, helping them make proactive decisions on the go. Our solutions include: - Health & Safety Management: effortlessly record and report incidents such as injuries, illnesses, incidents, and near-misses from any device. Keep track of essential health checks and follow-up actions to maintain workplace safety. - Risk Management: centralise hazard and risk information for easy access by your teams. Implement, document, track, and review control measures over time to ensure a proactive risk management approach. - Quality Management: streamline and centralise audit and inspection processes to maintain control and transparency. Ensure visibility from supplier to customer and engage stakeholders through continuous feedback loops. - Environmental Management: automate task reminders for timely completion and maintain clear, transparent environmental data. Achieve efficient compliance of any environmental management system (EMS) standard, including ISO 14001. - Third-Party Safety: safeguard your worksite for contractors and visitors. From prequalification and inductions to real-time access control and performance monitoring, we keep everyone safe and accountable. - Emergency Management: Safeguard your workforce during emergencies with precise and prompt communication through the ecoPortal mobile app. With a selection of modules for every possible scenario, including Incident Management, Hazard & Risk Management, Contractor Management, Audits & Inductions, and much more, ecoPortal is designed to meet your specific business needs. Leverage our best-practice templates for an effortless implementation. Capture real-time data and turn it into insightful reports and dashboards to drive informed decision-making and to give you a holistic overview of your health & safety performance. We offer fully-fledged, ongoing support throughout the entirety of your journey with us. Our dedicated Services team takes care of you, so you can take care of your people. Adopt a proactive health and safety strategy and confidently transform your organisation's safety culture. Learn more at ecoportal.com

Average Rating: 4.0/5.0

Total Reviews: 1

Who Is the Company Behind ecoPortal?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of ecoPortal?

What Are G2 Users Discussing About ecoPortal?

Edge Delta

Edge Delta is a telemetry-native AI SRE that continuously understands, investigates, and operates production. Most AI SREs begin work after an alert fires and query observability tools from the outside. Edge Delta's AI Teammates reason directly over the telemetry layer, on the live logs, metrics, traces, and events flowing through its Telemetry Pipelines, so they hold Production Context before an incident starts. The teammates run one loop on every incident: detect abnormal behavior, investigate across telemetry and change history, reason to a root cause backed by evidence, act through approval-gated Workflows, verify the fix against before-and-after telemetry, and learn by adding the incident to persistent Production Memory. The same Production Context serves SRE, security, and software engineering teammates, which is the path toward Autonomous Production. Four teammates ship out of the box: SRE, Security Engineer, Software Engineer, and Work Tracker. They start at the Propose trust level, where they read freely and draft changes but apply nothing without your approval. Teams can start with a free 14-day trial, no credit card required.

Average Rating: 4.4/5.0

Total Reviews: 7

How Do G2 Users Rate Edge Delta?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)

Who Is the Company Behind Edge Delta?

Who Uses This Product?

  • Company Size: 57% Medium, 29% Small

What Are Recent G2 Reviews of Edge Delta?

EffexEHS

Who Is the Company Behind EffexEHS?

  • Seller: EFFEX
  • Year Founded: 2021
  • HQ Location: Sarasota, US
  • LinkedIn® Page: www.linkedin.com
    6 employees on LinkedIn®

EHSoft

Simplificamos el cumplimiento de las empresas en México a través de software en la nube que organiza los requerimientos en materia de medio ambiente, salud ocupacional y seguridad industrial.

Who Is the Company Behind EHSoft?

Who Uses This Product?

  • Company Size: 100% Medium

Emerguard

Emerguard keeps a workplace emergency plan current instead of filed away. When was the last drill, which response team is short of people, whose first-aid certificate has expired? A PLAN THAT CHASES YOU BACK Drills, expiring certificates, open corrective actions and the plan's own review date sit in one list, each with the date it is measured against. Every line opens the screen that closes it. SCENARIOS AND TEAMS Fire, earthquake, chemical spill, explosion, gas leak and dust cloud scenarios with their response steps. Fire-fighting, rescue, protection and first-aid teams with members, phone numbers and training validity. DRILLS AND FINDINGS Run a drill with a stopwatch, record participation and observations, and turn each finding into a corrective action with an owner and a due date.

Who Is the Company Behind Emerguard?

Evolven

Evolven is the leading Configuration Intelligence Platform automating change and configuration controls across the hybrid cloud. Evolven's platform provides DevOps, SRE, CloudOps, and IT Ops with a unified view of the detailed end-to-end configuration state of their environments from applications to infrastructure, from on-premise data centers to the public cloud. Using AI-based analytics, Evolven detects and prioritizes risks triggered by actual, granular changes in configuration, application, infrastructure, and data so that you can prevent and rapidly resolve stability, compliance, and security issues. Despite the higher pace of changes in agile environments, the result is a greater user experience for customers. With Evolven, DevOps, CloudOps, and IT Ops teams experience greater visibility into their environments, fewer incidents and faster MTTR.

Who Is the Company Behind Evolven?

  • Seller: Evolven
  • Year Founded: 2007
  • HQ Location: Jersey City, US
  • LinkedIn® Page: www.linkedin.com
    49 employees on LinkedIn®

Exigence

Exigence is providing a command and control center software to manage major incidents. As opposed to regular IT incidents, critical incidents often require a high level of collaboration involving team members from different parts of the organization and even outside of it, who are using different tools and processes. This collaboration is generally not structured resulting in painful and expensive delays. With its command and control center Exigence automates the collaboration and structures it around a timeline that records the steps taken to resolve an incident and drives workflows across stakeholders and tools, thus ensuring all stakeholders are working off the same page. The product ties together stakeholders, processes and the tools already in use, driving down time to resolution. It uniquely addresses the full life cycle of the incident, turning an unstructured situation into one that is structured and easy to manage.  A New Approach When it comes to critical incidents it’s not enough to merely respond. And, point solutions for alerting, ticketing, and communications alone won’t get the job done. Indeed, the traditional approach to critical incidents is no longer relevant, organizations need a solution that involve all stakeholders and addresses every aspect of the incident workflow, from trigger to post-meortem. It should execut actions directly as well as integrate with all of the relevant incumbent systems, such as ticketing, chat, paging, monitoring, and more. Solution In the Exigence Command and Control Center, all stakeholders can align quickly on a single pane of glass. gaining unprecedented clarity on roles and responsibilities through automated task assignment and updates. Through recording all relevant steps taken to address major incidents, Exigence introduces structure, clarity, and speed to critical incident management, enabling complete command and control of every incident from trigger to post-mortem. Whether for technology operations or security incidents, or for drills and business continuity tests, It uniquely addresses every aspect of the incident, turning an unstructured situation into one that is structured and easy to manage.  The platform orchestrates complex workflows, automatically onboarding cross-functional, cross-organizational and external teams, and makes sure that everyone is always on the same page. With easy reporting, on-the-fly documentation, and knowledge-management – the post-mortem is simplified, and the organization is always learning and optimizing, Since Exigence can integrate with all of the relevant incumbent and future systems, coordinating, complementing, and augmenting their capabilities, the organization can keep using and benefiting from trusted ticketing, communications, CRM, project management, and other applications. Moreover, for optimizing the management of future incidents, the Exigence platform also enables incident drills and tabletop simulations. Benefits • A faster time to resolution • Eliminating time wasters, such as participating in lengthy conference calls and repeatedly providing updates • More effective, structured collaboration - fully aligned stakeholders • Increased accountability  • Reduced frustrations and friction issues • Enhanced learning • Increased trust among internal and external customers • Reduced risk • Enhanced compliance • Introducing structure to a complex and often unpredictable process

Who Is the Company Behind Exigence?

Fawdy

Fawdy is your new favorite coworker. Point it at an incident and it observes, forms a hypothesis, tests with read-only diagnostics, and loops until it has an answer. No runbooks, no tribal knowledge. Just a structured investigation that runs in minutes instead of hours. And it's not another agent to deploy and maintain. Download the desktop app and Fawdy uses the access your team already has, the same way a new hire would on their first on-call. No ports, no two-month security review. Just AI your engineers won't hate.

Who Is the Company Behind Fawdy?

  • Seller: Fawdy
  • Year Founded: 2026
  • HQ Location: N/A
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®
Tian Lin
TL
Researched and written by Tian Lin
Updated April 10, 2026