Best Incident Management Software - Page 18

How Many Incident Management Software Products Does G2 Track?

Total Products under this Category: 298

Category Stats (Nov 2026)

  • Average Rating: 4.43/5 (↓0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: All Quiet (+0.78%) - Among all products in this category, All Quiet recorded the largest rating increase compared to last month

Last updated: November 02, 2026

How Does G2 Rank Incident Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 20,800+ Authentic Reviews
  • 298+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Incident Management Software

G2 Grid® for Incident Management Software plotting products by satisfaction and market presence

Highlighted products: ServiceNow IT Service Management, NinjaOne, xMatters, Jira Service Management, Freshservice, Rootly, PagerDuty, and New Relic.

Underlying data: [Grid® JSON](https://www.g2.com/categories/incident-management/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=ninjaone&focus%5B%5D=xmatters&focus%5B%5D=jira-service-management&focus%5B%5D=freshservice&focus%5B%5D=rootly&focus%5B%5D=pagerduty&focus%5B%5D=new-relic&segment=all)

SMS360

SMS360 is a data-driven SaaS software helping businesses transform their safety programs with an easy-to-use software on laptops and via mobile apps for iOS and Android devices. SMS360 is used by companies around the world to efficiently analyze and improve their safety and compliance initiatives. SMS360 grants both small and large companies the ability to analyze leading and lagging indicators from incident and near miss tracking, managing claims, conducting behavioral observations, automated OSHA reports, conducting on-the-go inspections, and keeping track of regulatory documents like permits and SDSs all from laptops and mobile devices.

Who Is the Company Behind SMS360?

Sorry™

Sorry™ provides a new and improved method of viewing service status. It ensures that customers have the best possible experience during incidents by offering simple and clear layouts and a personalized subscriber experience. The incident management team can also utilize various tools such as status templates, team permissions, and monitoring connections to enhance their performance. With Sorry™, you can rely on a trustworthy status page service that has already been adopted by thousands of people to manage their incident communication and reduce helpdesk inquiries.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind Sorry™?

  • Seller: Sorry™
  • Year Founded: 2014
  • HQ Location: LONDON, GB
  • LinkedIn® Page: www.linkedin.com
    128 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Sorry™?

SOSAFE

Who Is the Company Behind SOSAFE?

  • Seller: SOSAFE
  • Year Founded: 2014
  • HQ Location: Las Condes, CL
  • LinkedIn® Page: www.linkedin.com
    23 employees on LinkedIn®

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How it works

SOSAFE GO

Who Is the Company Behind SOSAFE GO?

  • Seller: SOSAFE
  • Year Founded: 2014
  • HQ Location: Las Condes, CL
  • LinkedIn® Page: www.linkedin.com
    23 employees on LinkedIn®

SOSAFE Portal

SOSAFE Portal is your task and requirements management tool. Create, receive and assign requirements with your team. Set due dates, automate workflows, visualize your data so you can make better decisions with just a couple of clicks. Solve issues faster while keeping everyone safe.

Average Rating: 4.0/5.0

Total Reviews: 1

Who Is the Company Behind SOSAFE Portal?

  • Seller: SOSAFE
  • Year Founded: 2014
  • HQ Location: Las Condes, CL
  • LinkedIn® Page: www.linkedin.com
    23 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of SOSAFE Portal?

Spectate

Monitoring and incident management shouldn't be complex or time-consuming. Spectate is a simple yet powerful monitoring and incident management platform with AI-powered status updates and incident resolutions. Spectate goes beyond just monitoring your website. It monitors domains, and performance, allows you to create elegant branded status pages and receive rich notifications with all the information you need.

Who Is the Company Behind Spectate?

  • Seller: Spectate
  • Year Founded: 2022
  • HQ Location: Bergschenhoek, NL
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

SP Safety

SP Safety Management by SP Marketplace is a comprehensive incident management solution built natively on Microsoft 365 and SharePoint, designed to help organizations streamline and automate their safety programs. Founded on a commitment to maximizing the value of existing Microsoft 365 investments, SP Marketplace delivers no-code, out-of-the-box business applications that simplify operational processes for a range of industries including manufacturing, government, and non-profits. With thousands of global users, SP Marketplace has a proven track record of delivering flexible, scalable solutions that drive efficiency and compliance. The SP Safety Management solution offers a centralized platform for managing critical safety processes, including incident reporting, safety audits, compliance tracking, and training management. Users can easily report hazards and incidents from any device, schedule inspections, track corrective actions, and ensure compliance with industry regulations. Integrated with Microsoft Teams and Power BI, SP Safety Management provides real-time dashboards and automated notifications to keep your team informed and proactive. With SP Safety Management, organizations can reduce safety risks, improve compliance, and enhance workplace culture by promoting accountability and visibility across all departments. By leveraging your existing Microsoft 365 infrastructure, this solution eliminates the need for standalone SaaS products, reducing costs and boosting adoption rates. Whether you're a safety manager, HR professional, or executive, SP Safety Management empowers your organization to stay compliant, mitigate risks, and create a safer work environment.

Who Is the Company Behind SP Safety?

SquadCast

SquadCast is on a mission to amplify collaboration. We seek to empower & encourage creatives to engage in meaningful conversations without barriers.

Average Rating: 3.8/5.0

Total Reviews: 12

How Do G2 Users Rate SquadCast?

  • Has the product been a good partner in doing business?: 5.0/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 5.0/10 (Category avg: 8.8/10)
  • Constant Monitoring: 8.3/10 (Category avg: 9.0/10)
  • AI Text Generation: 6.7/10 (Category avg: 7.3/10)

Who Is the Company Behind SquadCast?

  • Seller: SquadCast
  • Year Founded: 2016
  • HQ Location: Oakland, California
  • LinkedIn® Page: www.linkedin.com
    5 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 75% Small, 25% Medium

What Do G2 Reviewers Say About SquadCast?

AI-generated summary from verified user reviews

Pros
  • Users find SquadCast's user-friendly interface enhances their podcasting experience, making it accessible for all skill levels.
  • Users praise SquadCast for its high-quality audio and seamless remote collaboration capabilities, enhancing podcasting experiences significantly.
  • Users love the high-quality audio recordings that SquadCast provides, even for remote collaborations, enhancing professional sound.
  • Users commend the exceptional audio quality of SquadCast, ensuring professional-sounding podcasts even from different locations.
  • Users value the responsive customer support of SquadCast, enhancing their podcasting experience with prompt assistance.
Cons
  • Users often struggle with complex settings, making it challenging to achieve the desired recording quality.
  • Users report frequent connection issues with SquadCast, particularly affecting those with slow internet connections.
  • Users find SquadCast expensive, prompting those on a budget to consider cheaper alternatives for podcasting tools.
  • Users report performance issues with SquadCast, especially on less powerful hardware and with slow internet connections.

What Are Recent G2 Reviews of SquadCast?

What Are G2 Users Discussing About SquadCast?

StatusGator

StatusGator is a status page and monitoring tool for IT teams, devops, helpdesks, education and more. We aggregate the status of more than 3,600 cloud services and monitor all the websites you depend on, giving your team a centralized status page. Share your status page with your team to stay on top of outages and reduce support tickets. Key Features: 1. Status pages with the status of all the vendors your team relies on (like AWS, Google Cloud, Zoom, etc.) 2. Built-in website monitoring: Check for uptime or content changes at 1 minute intervals. 3. More than 15 integration options for instant notification to Slack, Teams, SMS, email, or incident management tools. 4. Historical data for detailed vendor performance analysis. https://statusgator.com/

Average Rating: 5.0/5.0

Total Reviews: 6

How Do G2 Users Rate StatusGator?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind StatusGator?

Who Uses This Product?

  • Company Size: 83% Medium, 17% Small

What Are Recent G2 Reviews of StatusGator?

What Are G2 Users Discussing About StatusGator?

StatusPage.me

Status Page is a Europe-built uptime monitoring and incident communication platform for SaaS and infrastructure teams. It provides multi-region uptime monitoring, response-time tracking, public and private status pages, and structured incident updates in a single system. Teams use Status Page to monitor websites, APIs, and services in real time, publish transparent status pages, and communicate outages or maintenance events with clear incident timelines and historical reporting. Unlike many alternatives, Status Page operates without third-party runtime dependencies and publishes transparent subprocessors, giving organizations greater control over their monitoring data and incident communications.

Who Is the Company Behind StatusPage.me?

SunChaser

Collaborative on-call for engineering teams. View your PagerDuty schedules, connect channels to a rotation team, make overrides, get help with coverage, and more, all right from Slack, for the whole team.

Who Is the Company Behind SunChaser?

Talk5

We believe that everyone, no matter their English language or literacy proficiency, has the right to be safe at work. WH&S is lost in translation when members of your team have difficulty understanding English, or have poor literacy levels when it comes to filling in documents. Talk5 is changing the game for digital auditing, inspections, surveys and checklists, by allowing your field workers to complete them in their preferred language, and via voice & audio features.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Talk5?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Talk5?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Talk5?

TaskCall

TaskCall is a real time incident response and management system for IT and DevOps. It automates the incident response process using conditional AI and reduces the time to resolution.

Who Is the Company Behind TaskCall?

Tian Lin
TL
Researched and written by Tian Lin
Updated April 10, 2026