Best Help Desk Software - Page 27

CDESK

CDESK is an excellent helpdesk tool for any company or institution. It is an important tool for digitizing processes thanks to its built-in modules and the possibility of interfacing with other software. CDESK meets the requirements of a demanding Service Desk (ITSM tool) for IT environment. It has integrated functions for service and maintenance – from receiving a request to issuing an invoice, with customized service reports that can be conveniently completed on mobile devices. Discover the comprehensiveness and ease of use of CDESK helpdesk software.

Channel Talk

Channel Talk is your first sales concierge designed to boost sales and LTV through your existing customers. Identify and engage key customers through our CRM. Provide personalized assistance through our live chat. Grow your a loyal fanbase through targeted marketing campaigns. It's the closest thing to an in-store customer experience for the online environment, helping you to turn first-time visitors into life-long regulars of your brand. Watch your LTV grow and prevent churn with our all-in-one sales concierge platform.

Average Rating: 4.8/5.0

Total Reviews: 13

Chat2Desk

Chat2Desk is a service for customer support and sales via messengers such as WhatsApp, Telegram, Facebook Messenger, Instagram, Viber and Online Chat.

Chat Board

Chat Board is a powerful tool designed to automate customer communication using artificial intelligence-driven chatbots. It seamlessly integrates with popular messaging platforms such as Facebook Messenger, WhatsApp, Instagram, Telegram, and more, allowing businesses and institutions to enhance customer service efficiency. Key features of Chat Board include: AI-Powered Chatbots: Automate responses to frequently asked questions, engage with users, and provide instant support. Multi-Channel Support: Connect with customers across multiple messaging platforms, ensuring consistent communication. User Management: Efficiently manage user data and conversations within a single shared environment. Integrations: Integrate with various tools like Google, Zendesk, and Dialogflow to enrich functionalities. Conversation Flows: Create structured conversation paths that guide users toward specific actions or information. Human Takeover: Easily transition conversations from the chatbot to a human agent when needed. Mobile App: Transform mobile devices into customer service hubs via a progressive web app. Customizable Options: Tailor the chatbot experience according to your brand’s needs and customer expectations. Whether for marketing, customer support, or streamlining operations, Chat Board provides a comprehensive, user-friendly solution for businesses of all sizes.

Chatiex AI

Chatiex AI empowers businesses with an intelligent AI chatbot and complete help desk solution. Auto Train your website, files, PDF's, Videos, Sitemap, Automate responses, organize tickets, manage emails, and offer 24/7 support with ease.

ClearQ

Click Media Lab

Chirpbyte delivers advanced live chatbot solutions for seamless customer support and engagement. Powered by AI, our chatbots provide real-time assistance, faster responses, and improved customer satisfaction. Whether for small businesses or large enterprises, Chirpbyte helps streamline communication and drive growth with 24/7 support and personalized, scalable solutions.

Confides

Consol CM/Helpdesk

ConSol CM/Ticketing

Customer-Ticket.com

A general purpose helpdesk solution for SME, capable to handle different business scenarios in different industries with flexibility and versatility. We run either on-premise or on-cloud, meeting clients' compliance requirements.

CV Helpdesk

CV Helpdesk is a SharePoint-based ticketing system designed for Microsoft 365 environments. Built on the SharePoint Framework, the platform integrates directly into Microsoft 365 and centralizes support requests into a structured queue. Tickets can be submitted through SharePoint portals, Email, Team with automated routing based on departments and configurable approval workflows. Priority classification streamlines triage, while real-time tracking provides visibility from submission to resolution. Notifications inform users of ticket status changes, and file attachments can be included to aid diagnosis. Role-based access control defines permissions for employees, agents, and administrators. Dashboards and reporting features provide insights into ticket trends and agent performance. Internal notes allow agents to collaborate without exposing communications to requesters.

Cxpress

A Cxpress é uma plataforma de atendimento e automação no WhatsApp para empresas, que centraliza todos os canais digitais em um único sistema. Com foco em produtividade, inteligência artificial e atendimento multicanal, a solução permite que empresas organizem suas interações com clientes de forma prática, escalável e integrada. A plataforma atua como um sistema de atendimento, software de suporte ao cliente e help desk, reunindo funções de gestão de chamados, automação com chatbots de IA e relatórios inteligentes em tempo real. Isso garante respostas mais rápidas, triagem eficiente e histórico unificado de cada cliente. Com a Cxpress, empresas podem: Usar chatbots com inteligência artificial para responder clientes automaticamente no WhatsApp 24/7; Gerenciar WhatsApp, redes sociais, e-mail, telefone e webchat em um só lugar; Automatizar a distribuição de tickets, aplicar SLAs, tags e setorização; Integrar o WhatsApp oficial para empresas com múltiplos atendentes e agentes inteligentes; Transformar dados de atendimento em insights estratégicos para melhorar vendas e fidelização. Em resumo, a Cxpress é uma plataforma completa de atendimento e automação, ideal para empresas que buscam unir organização, eficiência e escalabilidade no relacionamento com clientes.

DEEP.assist

The expert system for your customer interaction centre

Desk.Help