Best Government ERP Software - Page 9

Transaction Processing Services

URBI Smart

Utility Billing in the cloud

Utilibill is an international utility billing platform. It provides an integrated platform encompassing CIS, provisioning, billing, workflow, payments, customer portals and mobile apps.

Average Rating: 5.0/5.0

Total Reviews: 2

VADAR Systems

Vayle FOI

Vayle FOI is compliance software that automates access to information and privacy workflows for Canadian public sector institutions. The platform integrates ATIP and FOI case management, secure digital forms, identity verification, and Privacy Impact Assessment automation into one system. It modernizes case management with secure request intake, automated deadline tracking, integrated redaction, and audit-ready compliance reporting. The software automates task management, including request tracking, letter generation, annual reporting, and due date calculations aligned with Canadian legislation. Supporting statutes include, but are not limited to, ATIA, FIPPA, FOIPPA, LA FOIP, MFIPPA, POPA, and the Privacy Act. Vayle FOI reduces operational, privacy, and fraud risks through automated compliance controls and structured workflows. Real-time tracking and centralized reporting enhance transparency, while secure digital services protect sensitive information and improve response times.

Verint Case Management Professional [Citizen Engagement]

Verint® Case Management Professional™ is a cloud-based service that enables two distinct use cases for two distinct markets - Citizen Engagement and CCaaS. Citizen Engagement Verint® Case Management Professional™ automates customer/citizen interactions across both assisted and self-service channels, enabling engagement across hundreds of city / local government services whilst maximizing the opportunity for self-service. Example customer outcomes the solution has enabled include: - 65% average channel shift achieved for Top 10 services by volume - 92% of service requests completed on time CCaaS Verint® Case Management Professional™ improves AHT, FCR and CSAT by enhancing the capabilities of CCaaS desktops with intelligent scripting and case management. Agents can resolve account queries, log requests and more all within a single integrated desktop. Logged requests can then be managed within their required SLAs. Example customer outcomes the solution has enabled include: - 12% increase in First Contact Resolution (FCR) - 90% increase in contact center service level

Average Rating: 4.5/5.0

Total Reviews: 1

Visual Intelligence Portfolio

SSI's Visual Intelligence Portfolio (VIP) software is cloud-based financial ERP software for local governments, utility companies, public libraries, parks, and special districts. It includes accounting, budgeting, payroll & HR, utility billing, AP automation, talent management, and employee self-service software. SSI's VIP software is completely integrated with a grid-based design. SSI also has award-winning customer support. The majority of tickets are resolved in under 4 hours from when they were submitted. Software Consultants have real-world accounting and local government experience to be able to help customers more effectively. Software Solutions, Inc. (SSI) was founded in 1978 in Lebanon, OH and became completely employee-owned in 2004. Its offices have since moved to Dayton, OH. It serves hundreds of public organizations in the United States, including Ohio, Kentucky, Indiana, Tennessee, Missouri, Wyoming, Minnesota, Nebraska, and more. Because SSI is 100% employee-owned, all staff have a vested interest in the success and retention of clients. That's why its VIP software and customer support are so robust. Beavercreek Township, OH says, "I feel like you can do anything in the software. It covers all bases. It's very user-friendly. You can customize it. You can find pretty much whatever you need in there." City of Butler, IN notes: “I highly recommend Software Solutions Their response time is very quick, they are easy to work with and they pay close attention to our needs as an Indiana customer and our requirements to The State Board of Accounts.” Georgetown Municipal Water and Sewer, KY has this to say: “With VIP we have found that training new employees is easier. The system is more intuitive and has a tremendous amount of information available from one screen. The ability to go to any period and print reports means we no longer have stacks of paper to file at the end of every cycle.  The active links allow us to drill down and through to every associated record, making fact-finding and problem-solving much faster and more accurate.” When you switch to VIP, you are getting a partner in your success.

Visual Intelligence Portfolio Suite

WebDPW

WebDPW offers a complete service package for organizations looking to easily automate their operations. Manage your work orders,technicians, inventory and invoices with our easy to use, web-based program.

Zencity

Zencity is changing the way cities make decisions and communicate with their citizens. Working with over 130 cities and counties across the US, we use AI to analyze substantial data from public discourse with and about the city and transform it into actionable insights. Our platform, designed specifically for local government leaders, assists various city departments in making data-driven decisions to meet the true needs of their greater community.