Coverage-Communication Reviews & Provider Details

Amplix is a provider of technology advisory services and software solutions, dedicated to enhancing the decision-making and operational efficiency of IT departments across various industries. By leveraging deep technical expertise and strong vendor relationships, Amplix offers comprehensive services that encompass data connectivity, cloud telephony, customer experience, security and managed services, business continuity, cloud optimization, and data center solutions. Their proprietary software platform, Baseline IT, facilitates improved management of orders, projects, inventory, performance, contracts, and costs, enabling organizations to optimize their technology investments and achieve accelerated returns. Key Features and Functionality: - Data Connectivity: Ensures robust and reliable network solutions tailored to organizational needs. - Cloud Telephony: Provides scalable and efficient cloud-based communication systems. - Customer Experience: Enhances customer interactions through strategic advisory and managed services. - Security and Managed Services: Offers comprehensive security measures and ongoing IT management. - Business Continuity: Develops strategies to maintain operations during disruptions. - Cloud Optimization: Assists in maximizing the efficiency and cost-effectiveness of cloud resources. - Data Center Solutions: Delivers tailored data center strategies to meet specific business requirements. Primary Value and Problem Solving: Amplix addresses the complexities of modern IT environments by providing data-driven insights and solutions that streamline technology decision-making and optimization. Their services help organizations reduce costs, enhance performance, and accelerate value realization from technology investments. By offering a holistic approach to IT advisory and management, Amplix empowers businesses to navigate the evolving technological landscape effectively.

Since 2002, Star Telecom has been designing, deploying and managing cloud contact center and telecom services solutions. Star Telecom assists clients with optimizing all types of customer interactions by making each experience and communication better, more efficient and, where appropriate, automated, regardless of the channel. Everything we do revolves around ensuring our clients receive the best possible service. This has resulted in industry-leading CSAT and NPS scores and client retention. Many of our senior team members have been working with contact center technology for over 20 years, which benefits our clients in terms of better solution designs and performance. When it comes to CCaaS, the Star Telecom team is 100% focused on providing Genesys Cloud CX, which enables us to concentrate on honing our skills to the highest possible level. We are also a Genesys Certified Gold Partner, which is the highest designation for quality. Star Telecom further enhances the Genesys Cloud CX solution with our quality telecom services which are purpose-built for contact centers, and with integrations such as our Salesforce Connector.

CCR is a leader of the contact center technologies industry for more than 20 years of experience, a team of experts and self-developed technologies!

Together, leading-edge technology, experience and expertise make for a winning combination. Altivon delivers all three.

In addition to being a cloud platform provider, Foehn is an OFCOM licensed telecommunications company able to deliver a range of traditional telecommunications products to complement the solution.