Best Genesys AppFoundry Marketplace - Page 6

Acapela

With Acapela VaaS, speech empowering an application is this simple: connect to Acapela VaaS server, send the text and let VaaS do the talking

Average Rating: 5.0/5.0

Total Reviews: 1

Acuity

‍TouchPoint One pioneers innovative workforce performance solutions that fuse human-centric design with artificial intelligence. Our flagship Acuity platform is a premier, cloud-based contact center data and performance management platform that integrates AI-driven analytics, function-specific co-pilots, real-time dashboards, workforce coaching, tailored quality management, and pioneering gamification to boost operational efficiency, employee engagement, and CX performance. These powerful features work in harmony to enable your CX workforce to consistently surpass performance expectations, setting new standards for excellence and productivity. Unleash the Power of TouchPoint One's Acuity Platform AI-Enhanced Performance Management: Leverage AI-driven analytics and real-time dashboards to elevate contact center operations. Intelligent Workforce Coaching: Automate dynamic, data-driven coaching plans with AI, providing supervisors with actionable insights to boost agent performance. Innovative Gamification: Engage your workforce through A-GAME Leagues, integrating senior leaders into competitive and fun environments. Seamless Data Integration: Automate data aggregation for accurate, comprehensive insights that inform strategic decisions. Interactive Dashboards: Role-based, real-time dashboards offer performance and engagement intelligence. Custom Workflow Digitization: Streamline operations with tailored digital workflows, capturing and measuring CX workforce effectiveness. Quality Assurance Excellence: Utilize AI-powered tools like IQAssure to automate quality monitoring and ensure high service standards. Comprehensive Reporting: Generate detailed, actionable reports to drive continuous improvement.

ArmorVox for Genesys: Omni Channel Voice Biometric Engine

ArmorVox is Auraya’s proprietary voice biometrics technology designed with advanced machine learning algorithms to identify and verify speakers in digital apps, browsers, AI bots, voice assistants, chat, contact centre, IVR and other digital channels.

Audit Trail for Genesys

Audit Trail for Genesys helps track changes, activity and license usage within your Genesys platform.

Automaton

Automaton is a test automation tool. Automaton uses a visual flow chart-based design interface. It enables end to end continuous test automation of all components in application development - Web, APIs, Logs and Database Processes/Operations. With no-code interface, users without any coding knowledge can run the application. It comes with rich set of APIs that helps Automaton to integrate with popular CI tools like Jenkins. Available as a SaaS offering, for On-Premise deployments and in a hybrid model. Key Features according to the vendor: 1. Data-Driven Testing Upload bulk credentials through single CSV file. 2. Regression Testing Take a big leap from execution planning to creation of regression plans. 3. Reusability Access reusable test steps while executing the new test case. 4. Collaboration Test cases and steps can be duplicated and shared with other users within the group. 5. No-Code Testing Codeless testing automation is powered by flow chart-based UI. 6. UX & Usability Configurable GUI and CLI enable users to handle most complex test cases easily. 7. Easy to Use Intuitive UI and support documentation help the users to understand the tool quickly.

Auvious Videο Counselor

Auvious is a multi-purpose, multi-industry, unified communications platform. The direct result of our persistent efforts to solve complex problems in the field of communications through innovative simple solutions, common in large organizations and enterprises.

Avtex

Every experience your customers have with your brand is an opportunity to build a relationship – or lose one. At Avtex, we help you create better experiences, allowing you to develop lasting customer relationships.

Be Informed

Be Informed is a rules driven Robotic Process Automation platform that excels in supporting complex processes, automating knowledge work and dealing with contextual data.

Bespoken Automated Testing for IVR

Test faster and significantly reduce errors while incorporating multiple languages and accents into your testing practices with Bespoken’s Automated Testing for IVR. Ensure that your system is working all the time, make sure all your users are understood without frustration, and in the process, increase customer satisfaction, call deflections and first-call-resolution, all of which leads to significantly higher ROI on your Genesys investment.

Blackchair Auditing Record Solution

If you need to ensure business integrity of your configuration design, resolve challenging business issues relating to poor change control, as well as ensuring your intellectual property is always retained in your business, then our solution can help.

blinkyDings

BlinkyDings is a special add-on which signals the current Genesys status of agents and informs about incoming interactions. Signaling takes place visually by use of an external USB light (Kuando Busylight) and by on-screen desktop notifications, even when working in another browser window.

BluIP SIP Trunking

BluIP SIP Trunking allows you to gracefully migrate to the cloud because it can be coupled with unified communications within the same enterprise.

BOTTER

Botter Chatbot Framework consists of many components designed to enrich and complement Pure Cloud with a state of the art UI/X with one of the latest cognitive Chatbot flow builder technologies in the market with an accurate Arabic NLP engine supporting more than 20+ languages.

CDSS Social Messaging Connector

CDSS social messaging connector enables integration between Genesys Cloud and various social messaging platforms, including WhatsApp, Facebook Messenger, WeChat, Telegram. This enables corporations to maintain a market presence, build connections and generate prospects with their customers on one single integrated platform.

Change Status Handler for PureConnect

Now you can add the ability to change the status of a user on inbound and outbound calls with the Change Status Handler from Avtex. Choose different status messages for non-ACD calls. When a user receives a call, their status will change to what is configured, and change back once the call completes. The status is set when the user makes or receives a call and is reset when they disconnect the call. Configure users for automatic status changes through Role or Workgroup membership.